Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello,
    Love this plugin 😉
    Can you tell me what css folder I can find the settings to change the color of the send button?
     
    regards Julie

    • Hello.
      You can change the color of the "Send" button inside of the ../booking/css/client.css file.
      You can add to the bottom of that file, the code like this:

      .booking_form input[type="button"], .booking_form input[type="submit"] { /* YOUR CSS HERE */ }

      and define there the color of the button.

      • Thanks for answers I do not quite know what to write - I'd like to change the color to: 5b657c What should I write - or is there a place where I can write the new color in?
         
        Thanks again 😉

        • Use the code like this:

          .booking_form input[type="button"], .booking_form input[type="submit"] {
          background: #5b657c;
          }

          • It does not work right for me, -)

            I have written the following in the bottom of. / Booking / css / client.css:

            . booking_form input [type = "button"]. booking_form input [type = "submit"] {
            background: # 5b657c;
            }

            But it does not make any changes?

            • like this:
              .booking_form input[type="button"], .booking_form input[type="submit"] {
              background: #5b657c;
              }

            • Hello,
              You are need to have instead of this "background: # 5b657c;" this value "background: #5b657c;" ( this code "#5b657c" must be one word).

              Please clear the browser cache, after you was made the changes, before testing.

  2. I have everything working perfectly apart from when the proposed booking is made i put in the email
    Currently new booking is waiting for approval. Please visit the moderation panel here
    Thank you, Wye Valley Campers https://www.wyecampers.com/wordpress
     
    I want to remove the Valley from this signature and cant find where to do it????

    • Hello.
      In the paid versions of the Booking Calendar you can reconfigure the email template at the Booking > Settings > Emails page.
      Please just remove that message from that email template.
      Kind regards.

  3. I am getting this error after submitting payment.   I am using Authorize.net:
     
    An error occurred while trying to report this transaction to the merchant. An e-mail has been sent to the merchant informing them of the error. The following is the result of the attempt to charge your credit card. 

          This transaction has been approved.

    It is advisable for you to contact the merchant to verify that you will receive the product or service.

    • Hello.
      I am not sure that understood your question.

      Where and what exactly error do you have ?
      In your email is the message about the successful
      payment. Probably you are activated the sending emails about the changing the status of payment in the settings.

      • This is the error or message I get after submitting a payment to reserve a booking.  This message can/will cause confusion to my clients if they see this message rather than a simple "transaction was successful" message.  I don't want to see this come up: An error occurred while trying to report this transaction to the merchant. An e-mail has been sent to the merchant informing them of the error.
        What possible settings do you suggest I change or modify?
         
        Thanks

        • Is this message was displayed on your website or at the website of the payment gateway ?
          Probably you will be need to contact the support of the payment gateway for helping in that, because these text is completely from the payment gateway.

          • This message was displayed after hitting the submit payment on the client secure payment page that has the information transferred over from the calendar booking form.  

            • Hello again.
              this message "An error occurred while trying to report this transaction to the merchant. An e-mail has been sent to the merchant informing them of the error. The following is the result of the attempt to charge your credit card" is not exist anywhere inside of the Booking Calendar files. Its seems that the authorize.net is show this message. Please contact the support of the authorize.net about possibility to hide or changing of showing this message.
              Kind regards.

  4. Is it possible to have dynamic form fields on the front end?
    For example, I would like to capture each visitor's name, not just how many of them there are.
    Thank you.

    • Hello.
      If you are want to show the specific number of the "Name" fields, depend from the selection of visitors number, so sorry, this feature is not supported yet in the actual versions of Booking Calendar.
      Kind regards.

  5. Hello,
    I just buy the plugin, but i cant find a way to display the total cost and reservation date like in your demo after calendar.
    In admin i have checked the box "Time impact to cost:" but nothing displayed
    the shortcode is this: [booking type=2 form_type='standard' nummonths=1]
    What i doing wrong or what i have forget ?
     
    Thank's
     

    • Hello.
      Its possible at the Booking Calendar Business Medium/Business Large and MultiUser versions.
      You are need to open the Booking > Settings > Fields page, then at the right side of the page select the "Showing hints" option in the shortcode fields generator, and insert the specific shortcode into your booking form.
      Kind regards.

  6. Hi,
    we have recently purchased multiuser edition and we noticed that hierarchy in calendar view for regular hotelier is buggy..
    What we see is this:
    Default (hotelier1)
    test2
    testroom1
    testroom2
     
    BUT our resources tree is like this:
    Default (hotelier1)
      -- testroom1
    test2
      --testroom2
     
    Why is that?
    We also noticed that in add booking the select box doesn't have the padding you add, in order to produce a tree like menu ( Chrome latest )
     
    Please help
     

    • Hello.
      Yes, you are right.
      Please make this small fix. Please open this file ../booking/inc/multiuser.php
      find this code:
      function get_bk_resources_of_user( $blank= false, $user_bk_id = false ){
      and replace it to this code:
      function get_bk_resources_of_user( $blank= false, $user_bk_id = false ){ $all_resources = get_bk_types(); foreach ($all_resources as $key => $value) { $all_resources[$key]->ID = $all_resources[$key]->id; } return $all_resources;

      Also, please find this code:
      if (in_array($_REQUEST['wh_booking_type'], $my_res_id)) { //Its PASS - this resource is belong to the actual user } else { $_REQUEST['wh_booking_type'] = $my_resources; }
      and replace it to this code:
      $resources_in_url = explode(',',$_REQUEST['wh_booking_type']); foreach ($resources_in_url as $rik => $rid) { if (! in_array($rid, $my_res_id)) { unset($resources_in_url[$rik]); } } if (!empty($resources_in_url)) $_REQUEST['wh_booking_type'] = implode(',', $resources_in_url ); else $_REQUEST['wh_booking_type'] = $my_resources;

      P.S. This fix will be exist in the next update.

  7. Hello.
    Does the wp bookingcalendar plugin integrate with google calendar?

    • Hello.
      Sorry, its still do not supported yet. This feature in our todo list and have the high priority for the next updates.
      Kind regards.

      • Will this include iCal calendar as well as Google calendar functionality?
         
        Cheers,
        W

          • Hi,
            Any news on this topic yet? The day that ical 2-way sync is supported I'll sure become a customer!
            /Simon

            • Hello.
              Unfortunately, the next update of Booking Calendar will not support this feature, yet. Sorry.
              I hope that its will be supported in one of the closest updates. Its very important feature for us.
              Kind regards.

  8. Hello again

    can you tell me where I can edit the default text of the email recipient will receive when booking has been approved?

    Thank you - Julie

    • Hello.
      Its possible at the any paid versions of Booking Calendar at the Booking > Settings > Emails page in admin panel.
      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.
      Kind regards.

  9. Dear Sir,
     
    I have a double booking on the same hour and date. This should not be possible!
    To which emailadress should I send the image so that you can see it?
     
    Do you know how this can happen and be solved?
     
    Regards,
    P. Kloosterman
     

    • Hello.
      Its possible only in the situation, when someone is open the page and start the filling booking form,
      then some other visitor open the same booking form and start making the booking for the same date and time, before the first visitor is made the booking (time slot in this situation is still was free). Then both visitors can make the bookings.
      The Booking Calendar is checking the availability for the specific timeslots at the moment, when the page is loading.
      In the future updates we will add one additional checking at the "server side" in the moment, when the visitor start making booking (clicked on send button).
      If you are have the different issue, you can contact the support email: support @ wpbookingcalendar.com

  10. Hi,
    booking calendar view(backoffice) stucked at December month and cannot change months from the arrows.
    This only happens in "month" view. The "week", "2 months" view works just fine.
     
    Thank you

    • Hello.
      What version number of Booking Calendar do you use ?
      Please try to open the booking Listing page, at the top of the page, expand the toolbar, and click on "Delete template" button, if its exist.
      Also please recheck your page for the any JavaScript errors and if they exist try to fix them.
      At least if previous steps will not help please deactivate one by one other active plugins to recheck if some other plugin is generate any conflict issue.

      • You've right. I have deleted the template and now it's working fine. 
        But I don't understand this functionality. Why calendar would be locked?
        Is it possible to lock it for specific resources and not dates?