Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi,
    I use free version to try your plug for a next job and I can't solve one problem.
    When i'm using the simple calendar, it was no problem, that's work fine.
    But when I'm using the calendar + form I have the "calendar is loading" everytime.
    I search for the solution on the faq, I tried everything you say in, but nothing works for me.
    Thanks you for help,
    sorry for bad english,
    regards.

    • Hello.
      Please recheck that your page there no any JavaScript errors. If some errors are exist, please try to fix them.

      Also please recheck that at this visible page, was inserted only one calendar ( of the same booking resource (Booking Calendar free version have only one default resource) ), if you need to use the several calendars and booking form of the same booking resource, so insert them into the different pages.

      If you are still will have this issue,please send the link to the page with this issue, so then I will check and try to help you.

        • Hello.
          this issue is exist because your website is "1 page loading" with scrolling to the specific section (page).
          And you are inserted the calendar for the default booking resource at this "Calendar" section (this link https://pascal.visuellementvotre.com/#calendrier) and also booking form with calendar at the "Contact section" (this link https://pascal.visuellementvotre.com/#contact ).
          As I am mentioned early the Booking Calendar is not support showing 2 or more calendars of the same resource in the same one visible page. Because of that you are not see the calendar at the booking form.
          Please remove the calendar from the "Calendar section" so then you will see the booking form at the "Contact section". Or insert these 2 shortcodes into the completely 2 different pages (these pages have to load separately, not all at one, as its now).
          Kind regards.

  2. hello,
    is it possible to see the cost of bookings in the Bookings Listings page?
    I mean, for every booking now I can see name, lastname, dates, email, etc.. Then I can see the deposit amount. (I've entered a fixed cost and a % as deposit in the setting of the resources page ).
    More, I would like to ask you if it is possible to change the cost of the booking before send a payment request email.
     
    Thank you
    dario (business medium version)

    • Hello.
      Its possible to see the full, deposit and remain cost of the booking, if you click or mouse over the "Edit note" icon at the right side near each booking in the Booking Listing page in your admin panel. Please note, you can also change the cost for the payment request at the edict cost field in the same page above that icon.

      Here is little instruction about this configuration in case you are need it.

      Please read firstly this article about the correct configuration of the "payment link" :
      https://wpbookingcalendar.com/faq/configure-editing-cancel-payment-bookings-for-visitors/

      Then open the Booking > Settings > Emails page and configure and set active the "Payment request" email.

      Now open the General Booking Settings page and set checked this option: "Deposit payment:" at the "Costs" section.

      You can open the Booking > Resources > Cost and rates page and by clicking the "Deposit amount" button configure the deposit amount value.

      This cost will be show in the payment form, after visitor is made the reservation. So probably its cost will be smaller than full amount. And your visitors can make the payment of that amount.
      At the admin panel at the booking listing page for the specific booking you will see in the cost field the FULL cost, but inside of the "notes section" (you can activate it by pressing the note button at the right side of the each section), you will see the description similar to this:

      Total cost: $135.00 /deposit: $54.00, balance: $81.00/ - 07.22.2012

      If you are want to request from the visitor to pay the rest of the sum, you are need firstly

      1) edit the cost of the booking, and enter the sum, which will show at the payment form. You are need to change the cost and then press the save button to save the new cost.
      2) Press the send payment request button to send the email with link to the payment form for the specific booking.

      Kind regards.

      • thank you, but I have already know this procedure.
        It would be nice if the cost (and the deposit) was shown directly in the booking page without any action like moving the mouse. It can seem a no-sense request, but if I want to know the cost of 30 or more bookings, rather than to have an idea about the costs or to know how much I could earn for a interval of time, probably I would save time.
        Then, regarding the second question, I know how to change the amount of money to be requested, but I would like to know if it is possible to change the full cost of the booking. My clients can book automatically, but before I decide the cost.
        Ex. I have a booking request for my apartment for 1 week. I have entered the cost in the setting page so I know the cost for that week but there are more people than the usual. So I need to change the full cost. Now, where I could change it?
         
        thank you
         
        dario
         

        • Hello.
          1) I will add this option to the todo list for having possibility to show the full cost of the booking in in-line booking data.
          2) Right now you can change the full cost of the booking only in the "Notes" section by editing the notes, if the booking was made with deposit option.

  3. Hi there,
         I have bought the Booking Calendar BL, and I have a problem want to ask. It is about Booking-->settings-->Field, I added a new form, but how can I show this new Booking Forms in the different Booking Recourse selection?

    Thanks a lot!
    Regards 
    Andy

    • Hello.
      You can select the specific booking form for the specific booking resource in the popup dialog, during inserting the booking shortcode into the post or page. Please read more how to insert and configure the booking shortcode into the post or page here https://wpbookingcalendar.com/help/inserting-booking-form/

      If you are mean possibility to use the specific custom booking form with specific booking resource, if you are using the selectbox to select the specific booking form (shortcode bookingselect), so this feature will be available in the next update of Booking Calendar. You will be only need to define the specific default custom booking form in the Booking > Resources page.

  4. Hi,
    Recently we bought a multi site / business small version of you plugin.
    And now I have a question:
     Is it possible to not show the 'Pending' step in the calendar?
     In other words: if a reservation is pending, make it available to select in stead of unavailable.
    Thanks for your help!
    Olle.

    • Hello.
      This feature is available in the Business Large version.
      You can activate this feature at the general booking settings page in "Advanced section". Please note, it's also possible to auto decline all bookings for this date, if you approve some booking on this date. Please retest it at the live demo of that version.
      You can make upgrade to this version using the "Upgrade link" at top right side of general booking settings page.
      Kind regards.

  5. Hi,
    I’m on business small and using version 5.0 of Wpbookingcalendar
    I'm using qTranslate plugin to deal with the lenguages of my wordpress site.
    I'm using short code "[lang=en_EN]English text here" in this page https://livingalicante.com/?page_id=539&lang=en (Password: alicante34) Translation doesn't work and also it doesn't display the rest of the form.
    Please help me with this, there is long time dealing with this problem.
    Best regards,
    Gonzalo

    • Hello.
      Please try to use it in different way.
      Firstly use the standard English text and form fields and after that the text and fields for the different languages.
      So for the Spanish language it's have to be like this

      English text and form fields configuration [lang=es_ES] Spanish text and form fields configuration

  6. Is the payment (via paypa or whatelse) mandatory at the end of the process, or is it possible only to book and maybe pay another time?

    • Hello.
      No, its no the mandatory process. Visitor can just skip this payment page. You can later send the payment request (by email) to this visitor for paying (please check in the FAQ how to configure correctly links for this feature).
      Or you can even deactivate all payment systems at the Booking > Settings > Payment page, so visitor will not see the payment form at all, after visitor made the booking.
      Kind regards.

  7. I wanted to be able to set up a return email to the client to say their booking had been confirmed or rejected.  Is there a way of doing this?
     
    I am currently running on the free version of this.

    • Hello.
      The possibility to configure the email templates for these actions is possible at the any paid versions of the Booking Calendar. You can configure it at the Settings > Emails page in those versions.
      Please recheck it at the features page and test the live demos.

  8. Hi - I have the multiuser version installed and I'm having A LOT of trouble with the booking form.
    I created a custom form and assigned this to each resource, as well as the booking form inside a post/page.  Sometimes, the default form appears and it's extremely frustrating to find out why this occurs.  I have to create a brand new post/page and reinsert the custom booking form for it to work for me.
    Secondly, when I view a booking from the admin panel, the booking data is using the DEFAULT template, and not my custom template that I created.
    In short, the default booking form/data templates always seem to appear and I can't change it.
    Any thoughts please?  Thanks.
    PS - Please invest in hiring a english as first language technical writer to have some clear instructions - you have A LOT of information on this site and the plugin is so powerful, but it is SO hard to navigate and find out if this question has been used previously.  

    • Hello.
      1) What version number of Booking Calendar MultiUser do you use ?
      2) Did you created and tested the custom booking forms, when you was logged in as super booking admin user (because regular users can not create the custom forms). And also please note, you can not assign the booking form to the "regular user", when you was created it as "super booking admin" user.
      3) Can you send the screenshots of this issue and links to the page with this issues to the support email: support @ wpbookingcalendar.com
      4) Sorry, for not correct English in some articles, we will improve it in close future. Thank you for notification about this.

  9. day of the month under the calendar
     
    Business small for hotel reservation
     
    Hi,
    under the calendar, they are for boxes (available reserved waiting for approval and partially reserve) 
    in this boxes it seems to appear the day of the month ..(inside) 
    it is very confusing, customers believe that it is the numbers of rooms available..
    how can i  disable this ? 
    thank's in advance 
    G Vincke
     
     
     

  10. How to translate the text of a button?
    I need to change the translation of a button but I could not find the text in po file. Where can I change the text of a button? The one in question is shown when a guest clicks on the cancellation link in the email. The German translation there should be 'Löschen' or 'Annullieren' instead of 'Abbrechen'.
    I am using the Business Large Version.
    Cheers,
    Markus
     

      • Thanks, but this is the Send button that is displayed when a guest creates a new reservation. The button is different when you click on the cancellation link [visitorbookingcancelurl]. I created a page where I inserted the [bookingedit] shortcode and defined the URL in General Settings. Nowhere could I find how to specify the button text for cancellations which I want to be different from the one for bookings.

        • Hello.
          If you are mean "Cancel" button, in the form, after you was clicked on the cancellation link in the email, so the title of this button are inside of the PO translation file in the "language" folder.
          If you want to fix this translation directly inside of the php file, so you can make it at the file Please open this file ../booking/inc/personal.php

          in this code:

          ********************************

          $value = __('Cancel', 'wpdev-booking');

          ********************************