Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi I am wondering if it is possible to create users via the booking form so that next time the user books they don't need to fill in the form they can just sign in.
     
     

    • Hello.
      Unfortunately, the Booking Calendar is not creating the "wordpress users" during each booking process. So your visitors need manually make this registrations.

      At the General Booking Settings page you can activate the "auto fill fields" option for the "logged in users", so then some fields in the booking form (like Name, Second Name, Email) will be filled by data from the user profile.
      Kind regards.

      • Okay, Thanks

        One other question.
        Is it possible for the guest to select the currency that the cost hint is displayed in? 
        This would be a hugely handy addition.

  2. In the resources settings there is a field to put info on each of the resource but I cannot find a way to input them... can you let me know how?
    To be precise, when you click Booking > Resources, there are 3 columns: Resource Name; Cost/night; info.
    How to input some info there?
    How to upload a screen shot here?

    • Hello.
      the "Info" column in the Booking > Resources page is only for showing some info about the booking resources, but its not possible to enter some additional info about these resources.

      I will add to the todo list this feature "possibility to enter the info about the booking resource and showing this info in the email templates, by using the special shortcode".
      So its will be available in some future updates.

  3. Hi,
    I am trying to find the ability to output a ics file or iCal. 
    Is this possible?
    Cheers

    • Hello.
      Unfortunately the Booking Calendar is not support the integration with the iCal, Google Calendar or Outlook, yet. Sorry.
      It's will be supported at the some of the future plugin updates. Booking Calendar support only export bookings to the CSV format.

        • Hello.
          Sorry,  its not help.
          These items have the high priority already. So I am hope its will be implemented asap. But unfortunately,  right now, I can not say  about the exact time, when its will be done.Thank you for understanding.

  4. I want to validate the booking calender form 5.0.3 available in your wordpress theme GUESTHOUSE  which uses php 2.29 version .
    please intimate me how to do so..

    • Hello.
      The booking form have the bail auditors according the required fields and email field. Which you can activate and configure at the Settings Fields page.
      If you are mean about the correct installation of the plugin, so you can check it at the Help section of plugin website at top of that page.

  5. I want to validate the booking calender form 5.0.3 available in your wordpress theme GUESTHOUSE  which uses php 2.29 version .
    I dnt understood your answer .what is this bail auditors??please intimate me how to do so..
     

    • Hello.
      1) Please note the, the GUESTHOUSE is not our theme. We do not have any WordPress theme.
      2) I am not sure that understood your question. What type of validation do you mean for the booking form of Booking Calendar?

  6. Hi,
    For deposits, how can IO make it conditional, for 14days away a deposit (50%) is required, but from 0 - 14days the full amount is required?
    Thanks!

    • Hello.
      Sorry, such feature is not supported yet in the actual versions. I will add it to the todo list for the future updates.

      • Hi, thanks again for your reply.
        I realise the conditional deposit is not yet supported - it is one of the final things I need before I can make the site live.
        I am thinking to add into biz_m.php inside the "fixed_deposit_amount_apply" function:
        // if the booking startdate is less than 6 weeks from today
        if ($startdate_selected > Date('y:m:d', strtotime("+6 weeks")) {
            // Don't return the deposit, just return the full amount (summ)
            return ($summ );
        }
         
        How can I get the value for $startdate_selected? I have tried get_dates_short_format( get_dates_str($booking_id) ) and change_date_format(get_dates_str($booking_id))

        • Hello.
          You will be need to make this customization.
          1) Please open this file ../booking/

          then find this code:
          // Check if dates in range format and fix it to the coma seperated dates function createDateRangeArray($strDateFrom,$strDateTo) {

          and replace it to this code:

          // Return the number of days between the two dates: function getbkDatesDiff ($d1, $d2) { return round( (strtotime($d1)-strtotime($d2))/86400); } function getbkSortedDates($booking_days) { if (strpos($booking_days,' - ')!== FALSE) { $booking_days =explode(' - ', $booking_days ); $booking_days = createDateRangeArray($booking_days[0],$booking_days[1]); } $days_array = explode(',', $booking_days); $only_days = array(); foreach ($days_array as $new_day) { if (! empty($new_day)) { $new_day=trim($new_day); if (strpos($new_day, '.')!==false) $new_day = explode('.',$new_day); else $new_day = explode('-',$new_day); $only_days[] = $new_day[2] .'-' . $new_day[1] .'-' . $new_day[0] . ' 00:00:00'; } } if (! empty($only_days)) { sort($only_days); } return $only_days; } // Check if dates in range format and fix it to the coma seperated dates function createDateRangeArray($strDateFrom,$strDateTo) {

          2) Please open this file ../booking/inc/biz_s.php

          then find this code:

          $summ_deposit = apply_bk_filter('fixed_deposit_amount_apply', $summ , $booking_form, $booking_type );

          and replace it to this code:

          $summ_deposit = apply_bk_filter('fixed_deposit_amount_apply', $summ , $booking_form, $booking_type, $booking_days_count );

          3) Please open this file ../booking/inc/biz_m.php

          then find this code:

          $summ_deposit = apply_bk_filter('fixed_deposit_amount_apply', $summ_total , $_POST['form'], $_POST['bk_type'] );

          and replace it to this code:

          $summ_deposit = apply_bk_filter('fixed_deposit_amount_apply', $summ_total , $_POST['form'], $_POST['bk_type'], $_POST[ "all_dates" ] );

          4) Then find this code:

          function fixed_deposit_amount_apply($summ , $post_form, $booking_type ) { $original_summ = $summ; // Original cost for booking

          and replace it to this code:

          // Apply fixed deposit cost to the cost from paypal form function fixed_deposit_amount_apply($summ , $post_form, $booking_type , $booking_days = false ) { if ($booking_days !== false) { $sortedDates = getbkSortedDates($booking_days); if ( ! empty($sortedDates) ) { $dates_diff = getbkDatesDiff('+6 weeks', $sortedDates[0]); if ($dates_diff > 0) return $summ; } } $original_summ = $summ; // Original cost for booking

  7. I have a problem with some garbage taext that is written out just before the booking calendar. 
    I run a Swedish version of WordPress, so the text that is written out says:
    "Övrig information / frågor
    >iskt)kt)dar_frame months_num_in_row_ cal_month_num_3" style="width:852px;">"
    Where "Övrig information / frågor" means "Other information / questions" or "More information / questions"
    You can look at it on this page https://www.manhasten.se/gastlagenheten/
    What is the problem? How can I solve this?

    • Hello.
      Its seems like you are not closed some HTML tag or use some not standard symbol (like umlaut) in the booking form customization (at the Booking > Settings > Fields page) or in the page, where you are inserted the booking shortcode. Please try to find the section, where you are write this text "Övrig information / frågor" and reconfigure it or rewrite it.
      If the issue is still will exist, please try to deactivate one by one other active plugins to recheck that any other plugins do not generated this issue.
      Kind regards

  8. Hi,
    we have a problem with the business large Version.
    We have weekly bookings for cars = 7 days = -> only friday to friday
    Check in/out Time in Admin is activated
    Check in Time = Pick up Time =  14:00
    Check out Time = Bring back Time = 08:00
    So if i check in on Friday January 3rd and Time range of 7 days is selected the Check out date should be
    Friday the 10th January -> Correct?
    The Calendar suggests Thursday?
    Check it out here:
    https://sun-caravan.ch/?page_id=2
    The System doesn't count half days? Or any Error in my Configuration?

    Thx a lot
    Chris
     

    • Hello.
      Firstly, please note, that the (half booking dates, are possible only for the single booking resources (capacity = 1), otherwise the system just can set the last day of selections (check out) as available for the other visitors to start new bookings. But the first visitor will receive the email for the booking with last selected date (check out date).
      If you are using the single booking resources and still have this issue, so probably you are have some incorrect configuration of range days selection. So please send the screenshot of the general booking settings page to the support email, so then we can check, what is wrong.
      Kind regards.

  9. Hello,
    I am looking at implementing the booking form for weekly bookings, however the prices do not cleanly divide by 7 (e.g. "499  per week gives 71.28571428571429 per day).  When adding this as a daily rate it rounds to £499.03.  Is there a better way of doing weekly bookings?  
    I have tried using the "Set cost of booking resource based on the number of days selected" but this will not allow a price per 7 days but only allow a total price for the booking (e.g. if someone booked 14 days it will still charge them for 7), is this correct or am I doing something wrong?
    Thanks,
    Gareth

    • Hello.
      1) You can configure it at the Booking > Resources > Cost and rates page by clicking on the "Valuation days" button.
      You are need to configure the cost settings in way like this:
      "Together 7 days = 499 for the all days"
      "Together 14 days = 988 for the all days"

      etc...

      2) Also you can set the cost per day as 71.28571428571429 and then at the General Booking Settings page in the cost section set showing the number of digits after comma as 0 (so you will not see this "03") in the payment form.

  10. Dear support,
    I just updated the wpbookingcalendar plugin for my wordpress installation.
    Wordpress 3.7.1
    wpbookingcalendare update from 4.x to 5.0.4
    Since I updated the plugin, I don't see the calendar anymore on my page. I do see the fields, but can't select any days anymore.
    You can have a look at:
    https://www.ferien-weggis.ch/reservation-3/
     
    Can you point me to what I have to do to fix my site? I'm at your dipsposition for any question or if you need access to the site.
    thank you
    best regards
    Martin

    • Hello.
      I was checked your page https://www.ferien-weggis.ch/reservation-3/ and I be able to make the booking for the 3 days in February. So its seems that there is no issue.

      Please clear the browser cache and retest it again (may be you just tested with the old JS files, which was loaded from browser cache).

      Kind regards.

      • Dear support,
        thank you for your reservation - I've seen the mail and was very surprised;-)
        I deleted the cache and restarted Firefox and it is working now:-)
        Thank you very much for your excellent answer and support!
        kind regards
        Martin