Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi,
    Is it possible to add a booking from the Booking Overview page?
    Kind regards

    • Hello.
      Unfortunately its not possible, yet. Its possible to add new bookings at the Booking > Add booking page in admin panel.
      Kind regards.

      • Is it any other way possible to add and edit a booking from the same page?
        Thanks for the quick reply!
        Kind regards.

        • Hello. 

          Unfortunately in the actual versions it's not possible, yet

          It's will be support in some future updates.
          Kind regards.

  2. I am using the paid version of the plugin and want to include custom fields such as first name and surname on the mouseover of the calendar bookings that currently only shows the start and finish time. It would be even better if these custom fields could show on both the start and end of bookings that start and end on different days.
    Thanks
    Alex

    • Hello.
      Its possible to make trick in the Booking Calendar Business Small or Booking Calendar Business Medium or in booking Calendar Business Large version for the(single booking resources capacity =1 ) of update 5.0 or newer to show booking info (name, second name, etc, who was made the booking) in the mouse over tooltip.

      But please note this feature can impact to the performance, so we do not recommend to activate it.

      If you are still want to activate it,so please open this file: ../booking/wpdev-booking.php find this code:
      if (!defined('WP_BK_SHOW_INFO_IN_FORM')) define('WP_BK_SHOW_INFO_IN_FORM', false ); // This feature can impact to the performace
      and replace to this code:
      if (!defined('WP_BK_SHOW_INFO_IN_FORM')) define('WP_BK_SHOW_INFO_IN_FORM', true); // This feature can impact to the performace
      Kind regards.

  3. I'm using MULTIUSER version.
    I cannot set ADVANCED COST for each resource; if I set the costs for 1 resource, also cost for other resources change accordingly.
    Is it possible to configurate cost independently for each resource ?

    • Hello.
      Unfortunately it's not possible to configure the different "Advanced cost" settings for the different resources.
      The "Advanced cost" is relative to the booking forms.
      So you can create the several custom booking forms at the Settings Fields page, if you logged in as "super booking admin". Then you can configure the several "Advanced cost" settings for the each of your booking forms.
      Finally you can insert into the posts or pages specific custom forms for the specific booking resource. Because of that you will have the different "advanced cost" settings for the different booking resources.
      It's only the way, how it's possible todo.
      Kind regards.

  4. Hi dears, I'm working on multiuser version.
    It is possible tho change the assignement of a existing resource to another user? I can't find this way.
    Thanks

    • Hello.
      Unfortunately in the actual version of Booking Calendar is not support ability to change booking resource from one user to other.
      You can make it manually in the DB, only. You are need to open the wp_bookingtypes table in your DB, using the phpMyAdmin or some other DB editing tool, then find the row with specific booking resource and change the "users" field to the ID of user, which you want that this resource will be assigned.
      Kind regards.

  5. Hello.
    I'm using a BUSINESS MEDIUM version. I would like to know how to configure the booking to allow the book more than one room at the same time with a single operation.
    Thanks

      • Should I upgrade? Which version exactly? I have the Business medium....

        • Hello.
          No, your version have to support features from that instruction.
          Kind regards.

            • Hello.
              Please change in the booking shortcode instead of several months to show, set only 1 month.
              You can write the titles under the calendars only in the Booking > Settings > Fields page in your booking form.
              Kind regards.

                • Hello.
                  Please try to use on the Booking > Settings > Fields page, the configuration similar to this:
                  <table> <tr> <td>[calendar]</td> <td>[calendar id=2]</td> <td>[calendar id=3]</td> </tr> </table>

                  where id=2 and id=3 your ID of other booking resources.

  6. Hi Guys, I'm not receiving an email notification when someone has made a reservation though the calendar. Shouldn't the admin receive an email?

    • Hello.
      Please recheck all points from this troubleshooting instruction: https://wpbookingcalendar.com/faq/do-not-get-emails/

      Please recheck with support of Hosting company that your server have no any restrictions about the sending of the emails, sometimes the server providers is set limits for the number of sending emails during specific period of time.
      Kind regards.

  7. Hello.I’m using a BUSINESS MEDIUM version. In this version is possible to configure the capacity of single resource and the number of max visitors for item?
    Thanks

    • Hello.
      In the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation). Please read more info about the booking resources and how to configure them here https://wpbookingcalendar.com/help/booking-resource/

  8. Hi dears, I'm on multiuser version.
    I'm trying to set advanced costs to change according to season filters, but I don't understand if it i possible or not.
    It seems that only cost and rates change depending on season filters, but not advanced cost.
    It is true?

    • Hello.
      You are right, it's not possible to set the different "Advanced cost", depend from the season filters.
      But if you will configure the "Advanced cost" ad percent from the booking cost, so it's will work in any case. If you will set there fixed "Advanced cost", it's not possible to set the different such cost for the different season filters.

      • This works also for additional cost for visitor? These cost don't even change depending on season filter? Then, in general, all advanced cost are not linked with seaoan filters at all, it is right?

        • Hello.
          You can change the additional cost for the visitors. Please read more about the configuration of the advanced cost settings here: https://wpbookingcalendar.com/faq/adding-additional-costs-of-additional-charges/
          According not changing cost for the "depending on season filter" - rates. Please open the Booking > Resources > Cost and rates page click on the Rate button and recheck that the specific "Rate" is activated for the specific season filter. You are need to be sure that the check box at the left side near specific "Rate" is checked.
          Yes, right, in general all advanced cost are not linked with seaoan filters at all.
          Kind regards.

  9. Hello,I'm working on Business Large edition.
    How can i get "Season Filters prices" to override "Cost per night prices"?
    I tried to delete Costs-per-night in "Costs and Rates" but doing so paypal button doesn't appear.

    Thanks in advance,

    Luca

    • Hello.
      Please be sure that you activated specific rates. Please recheck the check boxes at the left side near each season filter at the Booking > Resources > Cost and rates page.

      • Ok, it works. Thank you.
        Another question:
        I have one room that can holds three persons.
        Point 1) If a single person book my room, the room must be set as "taken", nobody else can take the room.
        Point 2) Additionally, my room (max visitors: 3 in admin panel) can be booked by 2 adults and 2 children actually.
        Can you please tell me how can i achieve Point 1) and how children are considered about point 2?
        Thanks in advance,
        Luca

        • Hello.
          As far as I am understand you are need that any booking of the room is block the dates in calendar.
          So in this case you are need to deactivate the option "Set capacity based on number of visitors" on the General Booking Settings page in "Advanced section". So system will block the date during any booking. Also your visitors can select 1 or 2 visitors in the booking form.
          Please read more info about the booking resources and how to configure them here https://wpbookingcalendar.com/help/booking-resource/

          • So children are not considered in the booking form as a count of guests (as adults)?

          • Hello,
            I have deactivated the option “Set capacity based on number of visitors” in order to achieve that any booking of the room blocks the dates in calendar.
            But in this way i cannot set a "Max visitors" number for each resource, so a user can book a room, that holds 3 persons, with a number of adults higher than 3.
            How can i fix this issue?
            Regards,
            Luca Vizzi

            • Hello.
              I can suggest a little trick for you, if you have not too many such types of rooms.
              You can create the several custom booking forms at the Booking > Settings > Fields page, where you will be have the different number of visitors selections.
              Then you be able to insert the specific booking form for the specific booking resource (room type).
              Kind regards.

              • Thanks for your replay.
                Can you please tell me if it is possible to set a minimum number of visitors in addition to the maximum number of visitors?
                Best regards,
                Luca

                • Hello.
                  Sorry, its not possible. Its only possible to set specific restricted number of visitors at the form fields on the Booking > Settings > Fields page.

  10. I have a weird issue.
    [cost_hint] does not display additional costs from Advanced Costs on the front end (Client Side).
    When using the back-end (Admin) to add a booking, the field does display the correct adjusted price however.
    Any suggestions?
     

    • Hello.
      Please recheck website for the any cache plugin, if you using some of such plugins, please deactivate it or add the exception to the page with booking form.
      Also please recheck that you do not use the "custom form" at the front-end, and did not configure the additional cost for this new custom form.
      If the previous items do not help, please try to deactivate one by one your active plugins and retest if it helps or not.
      If it's not help, try to deactivate the active theme and activate the default WordPress theme and then retest it again.
      Kind regards.