Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. I'm using 9.MultiUser.SingleSite.5.0.3 MultiUser, 1 Site
    I've noticed that when I log into my site as a subscriber I can see the booking calendar statistics on my Dashboard.
    I've changed the permissions for plugin menu pages to only display for contributors and administrators.
    Is there a setting somewhere that I've missed where I can HIDE the Calendar within the Dashboard for subscribers?
    Thanks!
    ~ Robby
     
     

    • Hello.
      Its known issue. Its will be fixed in the next update.
      For fixing this issue in current version, please make this fix:
      Please open this file ../booking/lib/wpdev-booking-class.php
      then find this code:

      function dashboard_bk_widget_setup(){

      and replace it to this code:
      function dashboard_bk_widget_setup(){ $user_role = get_bk_option( 'booking_user_role_booking' ); if ( $user_role == 'administrator' ) $user_role = 'activate_plugins'; if ( $user_role == 'editor' ) $user_role = 'publish_pages'; if ( $user_role == 'author' ) $user_role = 'publish_posts'; if ( $user_role == 'contributor' ) $user_role = 'edit_posts'; if ( $user_role == 'subscriber') $user_role = 'read'; if ( ! current_user_can( $user_role ) ) return;

      • Thanks for the quick reply, your suggestion is fantastic!
        Much appreciated.

  2. Hi dears, I’m on multiuser version. There's a maximum limit for the number of booking form I can create? My need is to create several of these items to be linked with each room. I start creating them (a booking form for each room, accordingly to my needs), but I do not want to realize that I can not create new ones in the middle of my job...

    • Hello.
      No there is no limitations for the number of "Custom forms" at the Booking > Settings > Fields page.
      Kind regards.

  3. Hi dears, I’m working on multiuser version. I'm always in trouble with advanced cost. If i set a cost for an additional cost like a breakfast (for example), the resulting rate depends on the number of nights, but not even on numbers or vistitors. The final cost only calculate cost of breakfast x nights, but I need to know: cost of breakfast x nights x visitors, or, in the form you use: cost/night/visitor, but you don't indicate this way, It is possible to do?

    • Hello.
      Please send the screenshot of the Booking > Resources > Advanced cost page and link to the page with booking form, where you are have this issue, also description of how you are need to configure this cost to the support email: support @ wpbookingcalendar.com
      So then we will check it and try to help you.
      Kind regards.

  4. Hi, I am using the Small Business version and have some issues with translations. To be specific, I am using the German translation and most of it is displayed correctly, I also altered some translations that were not fitting for my needs.
    But there are some elements that are correctly in the .mo/.po but not displayed in the frontend (there they are still English). In specific, two items I will have regularely on the frontend are still presented in English: "Booked times:" and "Send" (from the forms send button).
    Any advice what I can do to change that?
    Thanks

    • Hello.
      1) you can change the title of send button at the Settings > Fields page. You are need to use the shortcode in a way like this:
      [submit "My button title"]
      2) you can change the text of the header of timeslots in popovers at the general booking settings page in calendar section.

      Please note, all these items relative to the version update 5.0 or newer.
      Kind regards.

      • Thanks for your quick answer as always!
        Found everything, have a nice day!

  5. Hi,
    I'm using Business Large edition. We got an Hotel with 20 Rooms, How can I make possible to book ten or more rooms with a single form?
    Regards.

    • Hello.
      1) If it's the rooms of the same type (child booking resources) so it's possible to make booking of the several rooms (child booking resources) by settings active "Set capacity based on number of visitors". Please read more about this configurations here https://wpbookingcalendar.com/help/booking-resource/

      2) If you are using the "single booking resources" (capacity = 1) so it's possible to make booking of the several such resources by inserting several calendars (of such resources) and one booking form. Please read more here: https://wpbookingcalendar.com/faq/booking-many-different-items-via-one-booking-form/
      But, I am not sure that this last solution is good for you, because it's require as many calendars as many rooms you are need to book.
      Kind regards.

  6. We want to sort the resources on the booking page in ascending order.  We've tried selecting the sort on the settings pages for this but the bookings listings continue to sort in the reverse order no matter what setting we select.
    Can you tell us how to sort the booking resources in ascending order on the bookings page?
    Thanks.
     

    • Hello.
      The resources are sort by the titles of the resources, not by the ID of booking resources. Please change the titles of resources, so they will be resorted.
      If you want to have the soring by ID, please make this fix.
      Please open this file ../booking/inc/personal.php

      Find this function declaration:
      function get_booking_types($is_use_filter = false , $is_use_limit=true )
      then find this code:
      $sql = " SELECT * FROM ".$wpdb->prefix ."bookingtypes as bt" ; $or_sort = 'title';

      and replace it to this code:
      $sql = " SELECT * FROM ".$wpdb->prefix ."bookingtypes as bt" ; $or_sort = 'booking_type_id_asc';

      If you are using the Booking Calendar Business Large version, in this case the resources are sort by "Priority field". Please set the priority of the specific resource higher, so then these resources will be at the top of listing.

      Kind regards.

  7. I am getting a pop up window that says 0 Error (that's a zero, not an o) when I try to make a booking.  I have seen people post before about this but I haven't seen a solution.  My client was going to upgrade to the mid size business edition but I need to get this fixed asap.  Please help.  http://www.retroranch.com

    • Hello.
      this issue is relative to the configuration of the DNS in your website.
      Please try to reconfigure it or contact your administrator in fixing this issue.

      Description of reason of the issue.

      You are requested the site on the following URL https://www.retroranch.com/
      But plugins scripts are loading from this DNS: https://retroranch.com/ (without www)

      The Ajax request (its the request when visitor is making new booking) possible to execute only to the same DNS, which was entered in the browser URL.
      In other words, you are loaded the website on this URL https://www.server.com/ but the Ajax request is sending to this URL https://retroranch.com/wp-content/plugins/booking/wpdev-booking.php (without www)
      Thats why we are get this error.

      Solution.
      Try to set the correct URL at the WordPress > Settings > General for the "WordPress Address" and "Site Address" fields.
      Otherwise please contact the server administrator about fixing of this issue by reconfiguration of the website redirection.

      Kind regards.

  8. Hi I am getting this error on the site :
    "Missing argument 2 for wpdb::prepare(), called in /hosta/10188/chezmoienturquie.info/htdocs/wp-content/plugins/booking.bs.4.0.1/lib/wpdev-booking-functions.php on line 19 and defined in /hosta/10188/chezmoienturquie.info/htdocs/wp-includes/wp-db.php on line 992 Warning: Missing argument 2 for wpdb::prepare(), called in /hosta/10188/chezmoienturquie.info/htdocs/wp-content/plugins/booking.bs.4.0.1/lib/wpdev-booking-functions.php on line 1038 and defined in /hosta/10188/chezmoienturquie.info/htdocs/wp-includes/wp-db.php on line 992
    but I couldn't find any reference in the help. what does it mean ?
     

  9. Hello I am developing a site for a small property with 2 chalets and am looking to purchase the medium business version. I need however to double check if I can set varying minimum stays with unique pricing ?
    Eg.

    We require a minimum 2 night stay on a Fri or Sat for $x
    When there is a holiday Monday it becomes a minimum 3 night stay for $y
    During Easter the minimum stay is 4 nights for $z

    Thank you
    Brad

  10. Hello,
    I have an issue with a Custom Form.
    It seems not consider the number of guests.
    I need a custom form to set a number of Adults from 4 to 6, for one resource.
    The custom form i've created display correctly the field for Adults, but changes in this field are not considered. The price remain the same both for 4 persons and 6 persons.
    Any ideas?
    Regards,
    Luca

    • Hello.
      Please open the Booking > Resources > Advanced cost page, then Select your "Custom form" tab, and then recheck that you are configured correctly the additional cost for your options.