Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello!
    I just updated to the new version from 4.02 to 5.04. It looks awesome 🙂
    There's a problem with the booking search. Here's the error code I receive when using search on my site (www.ferienwohnung24-garmisch.de)
    Fatal error: Call to undefined function wp_verify_nonce() in/kunden/360026_85402/webseiten/ferienwohnung24/wp-content/plugins/booking.bl.5.0.4/lib/wpdev-booking-ajax.php on line 37
    I didn't make any changes other than updating as described in your Help section. 
    Thanks for your help,
    Fabian

    • Hello.
      The 1st point is mean that you are need to insert into the different post or pages the booking forms (for the different booking resources (not the child booking resources )). Then you are need to open the Booking > Settings > Search page in your admin panel and click on the "Clear cache" button. You must see, how many posts or pages are found with booking forms. And only after that you can test the search form at the client side.

      P.S. Please read more info about the booking resources and how to configure them here https://wpbookingcalendar.com/help/booking-resource/

  3. Following a previous support ticket I sent, I changed WP_BK_SHOW_INFO_IN_FORM so that addition information is displayed on the calendar when hovering on a booking. Where can I control the fields that are included? Currently it is including first name and last name but I also want it to include an additional field called title.

    • Hello.
      you will be need to make a customization according that.
      Please open this file ../booking/inc/js/biz_s.js

      then find this function declaration :

      function get_additional_info_for_tooltip( bk_type , td_class , times_array ){

      and inside of this function you can add the new form fields, in the same way, as its was added exist fields.

  4. Is there an easy option to allow the user to just reserve/hold the reservation and not pay after they submit the form?

    • Hello.
      You can disable the payment forms at the Booking > Settings > Payment page.
      In any way, when the visitor is made the booking (submit the form), the booking is already exist in the DB. So visitor can just skip the payment form.
      Kind regards.

      • Thank you for the quick reply.
        Actually I would like to give the user the choice to either pay or hold the reservation. What would be the best way to do this/ which settings should apply. Thank you!!!
         

        • Hello.
          You can just live the payments systems in active status. And somewhere in your page just write (fixed text notice), that visitor can skip the online payment after he made the booking.
          Kind regards

  5. Hello,
    thanks for the great plugin and the great support. I'm using the newest business large version.
    Is there a way to make the booking calendar code load in the footer? The way it is now, it slows down the pagespeed of the site a lot as it prevents the main content from loading. 
    Best regards,
    Fabian

    • Hello.
      In the actual versions this feature do not support, yet. Sorry.
      But this feature will be supported in the future updates of plugin.
      Kind regards.

      • Ok. Would love to see this feature soon 🙂
        How many hours of coding work would it be if I hired a freelancer to do this?

        • Hello.
          Sorry, I can not say, because it's really depend from the person and from the knowledge of booking system.
          Also please note, if you will modify the source, we will not guaranteed correct work of plugin and support it.
          Kind regards.

  6. Hi.
    How can I configure a receipt with a summary of the details of the booking after payment was successful?

    • Hello.
      Sorry, right now plugin do not support this feature yet.
      All details about the booking you can find on the Booking Listing page.
      Please expand the "Notes" section, for the specific booking, there is some payment info, if you are using the "deposit payment feature".
      Kind regards.

  7. Hello
     
    I'm having a new kind of problem.
    The plugin somehow erases the cost of the booked room and changes a random number (5 kr or 1 kr ) when I export eveything into Excel. 
    The website is currently running on an old WP version and is using Version 9.Business.Medium.SingleSite.4.0.2. 
    What is wrong?

    • Hello.
      Please recheck the type of the "cost" column in MS Excel. Try to set the type of this field to text in Excel.
      Check the type of decimal separator, which is set in the MS Excel it has to be the same as in plugin.
      Also please recheck the cost field in the Booking Calendar for the bookings, where you are have this issue that there was correct cost without any additional symbols (may be some one re-saved the cost with some wrong symbol in plugin).

  8. NS_ERROR_NOT_AVAILABLE: Component returned failure code: 0x80040111 (NS_ERROR_NOT_AVAILABLE) [nsIDOMWindow.alert]
    this error is displaying..!!How can i resolve it..!! 

    • Hello.
      Do you sure that this issue is relative to the Booking Calendar and not to the some other plugin or your theme ? Where exactly do you have this issue ?
      Please recheck the HTML source of the page and check (if you was switched from the old website to the new) that there was correct paths to the all scripts, css and images and not to the old website.
      Try to deactivate one by one all other active plugins and recheck if its help or not. If its not help, try to deactivate the actual theme and active the default one. Need to find the reason of that issue.
      Kind regards.

  9. Hi dears, I'm on multiuser version.
    I'm working on email configuration section and trying to add an email address than admin email in the field 'to:' , to make possible another additional address could receive the booking message. It seems not possible. I tried with classical comma separated addresses, but it doesn't work. I think is a basic feature, i don't understand. There's a way, I'm doing something wrong?

    • Hello.
      Try to use instead of the separation by "," this symbol ";" in a way like this:
      my_email@server.com;other_email@server.com

      • Thank you, but I've already tried. None of the two email arrives to destination.
        Any other suggestion? I really need that this simple feature exist
         

        • Hello.
          What exactly email configuration did you make? Is it simple email separated by comma, or emails also include the titles ? Try to use only emails.

          Also please recheck the email sending error log of your server or contact the support of your hosting provider, some hosting providers set the limitations for the number of sending emails during specific period of time. May be its just because of limitations in your server configuration.
          Kind regards.

          • Now it works. While I was waiting for your answer (thank you), I've tried only with the mail addresses excluding the text between <> and that was the issue.
            Thanx

  10. Hi dears, I’m on multiuser version. There's a easy way to display the search results page in two-colums view instead the default one?

    • Hello.

      Please try to make this fix.

      Please open this file ../wp-content/plugins/booking/css/client.css

      1) Then find this code:
      .booking_search_result_item { border-bottom: 1px solid #E5E5E5; clear: both; font-size: 0.9em; margin: 10px 0; padding: 5px 5px 20px; }

      and replace it to this code:

      .booking_search_result_item { border-bottom: 1px solid #E5E5E5; clear: right; float: left; font-size: 0.9em; margin: 10px 0; padding: 5px 1% 20px; width: 48%; }

      2) Then find this code:

      .booking_search_form { border: 1px solid #FFF141; margin: 15px 0; padding: 10px; text-shadow: 0 1px 0 #FFFFFF; }
      and replace it to this code:
      .booking_search_form { border: 1px solid #FFF141; clear: both; margin: 15px 0; padding: 10px; text-shadow: 0 1px 0 #FFFFFF; }

      • Thank you, it works fine with some custom arrangements for my purpose