Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi,
    I want to add multiple booking on the same day. Is it possible...? Can you guide me to how to do that..?
    Thanks..!
    Kaveesh

    • Hello.
      Because you are need to have the several bookings for the same full date, then please check the Booking Calendar Business Large version, where is possible to make several bookings per specific FULL date(s) by visitors (not time slots). In this version possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations less then capacity of the booking resource. But in this version possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in DB, but not play any logic in reservation).

      Please read more info about the booking resources and how to configure them here https://wpbookingcalendar.com/help/booking-resource/
      You can check all features, that available in the different Booking Calendar versions at this page: https://wpbookingcalendar.com/features/

      Also you can test Live Demos of any versions here: https://wpbookingcalendar.com/demo/
      Kind regards.

  2. Hi dears, I’m on multiuser version.
    I would like to save a template (booking form + content booking fields), to recall several times as i can do now with standard template. Or, if it is possible, overwrite one of the basic template to do the same thing. I know that this is not possible from interface. At the same time I didn't find this default templates in the system files, so i cannot modify them with an editor. Can you help me?

    • Hello.
      You can edit the default form fields template in the file ../booking/inc/js/personal.js
      in the content of the function:
      function reset_booking_form(form_type) {
      Kind regards.

      • Thank you, too dangerous to me, I believe it was easier 😉

  3. Hi dears, I'm on multiuser version.
    I have some problem with email config.
    In a previous post i solved with you the problem of configuration of multiple email addresses in the admin field, permitting to receive for two or more person, not only the admin, the notifications of bookings. That works fine with addresses separated by ";".
    The issue is that this way doesn't work for other email workaround: approved, declined, modified, payment request. When I make some modifications from booking panel administration, an email is correcly sent to customer, but the administrators (two email addresses, separated by ";") don't receive anything.
    Where's the mistake?

    • Hello.
      Please recheck the spam folder and the correct entering of the email(s) in the settings at the Booking > Settings > Emails page. Please recheck that the booking was approved or declined for the resource, which is belong to the user (wordpress user), which you use for configure of the email template. You can check the user owner of the specific resource at the Booking > Resources page. Please note, if the owner of the resource some other use,r so you are need to log in with this user and then configure the email template with that user.

      If all these not help, please check my previous replay according rechecking error log of sending emails.

      Kind regards.

    • Hello.
      The Booking Calendar is send Ajax request to this file https://vaxmora.se/wp-content/plugins/booking.personal.4.1/wpdev-booking.php for making new booking.
      But your server is block access to this file. Right now, if you try to access to this file you are get this: "Forbidden" error. Instead of showing this message: "You do not have permission to direct access to this file !!!"
      Please recheck your server configuration, that you do not block access to this file (folders, where it located). If you use some plugin for the security settings, so probably you can configure it there, otherwise you are need to contact your server administrator for fixing this issue.

  5. I need to change the color and size of the month title and nab arrows. where is the file that has these CSS rules? Thanks for your support.

  6. I installed your booking calendar on my site and absolutely loved the simple yet effective design.  After getting my site content added I decided to change the theme.  When I changed the theme I lost the calendar part of the booking page.  I have uninstalled and reinstalled your plugin but it still is not working.  The form is there but the calendar is not.
    It can be found at https://meramecretreats.com/bookings
    Thanks.

  7. Hello,
    calendar placed in the widget (sidebar) don't appears in search results, is there a way to make them appears?
    Regards,
    Luca

    • Hello.
      Sorry, plugin support to show in search results, the items from the posts or pages, where booking form is inserted into content of the post or page, and not using as widget.

      • I tried inserting a booking form with "display: none" in the page but with this form in the sidebar gives me error saying that the module is already present.

        • Hello.
          If you try to insert the several booking forms (calendars) of the same resource, so its will not work, even if you will hide one worm using the CSS. Its because in this case the calendars using the same HTML ID elements, which have to be unique. Please read more here: https://wpbookingcalendar.com/faq/why-the-booking-calendar-widget-not-show-on-page/

          Thats why you need to deactivate the widget, or somehow add the exception, of not show it at the page, where you inserted booking form with the same booking resource.

  8. I have version 9 business medium.
    I need to be able to book 2 locations ("resources"), but they are mutually exclusive- I am an optician, and work between 2 locations. I have set up season filters for days where I will be in one or the other location, which would work if I was in that location all day, but sometimes I do a morning in one, an afternoon in the other. I thought I could then get round this problem using 2 custom type booking forms using this code
    [condition name="weekday-condition" type="weekday" value="3"]
          Wednesday:  [select* rangetime "10:00 AM@@10:00 - 10:40" "10:40 AM@@10:40 - 11:20" "11:20 AM@@11:20 - 12:00" "12:00 PM@@12:00 - 12:30" "12:30 PM@@12:30 - 13:10" "2:00 PM@@14:00 - 14:40" "2:40 PM@@14:40 - 15:20" "3:20 PM@@15:20 - 16:00" "4:00 PM@@16:00 - 16:40" "4:40 PM@@16:40 - 17:20" "5:20 PM@@17:20 - 18:00"]
    [/condition]
    This would work for me, but I had to set up two custom forms, one for each "resource" location. My booking shortcode was setup to initially ask which resource was to be booked, but there is no way to set each resource to use a different booking form in the booking shortcode editor.
    I need to be able to book 2 locations, but it is either location1 or location2, it does not seem possible to use a different booking form based on their selection. If it could this product would be perfect.
    I know I could present 2 different calendars on 2 different pages, with my chosen booking forms but I wish to make this as idiot proof as possible- is it not possible to call a different booking form based on resource selection?? How hard could hat be??
    Thanks
    Ian
     

    • Hello.
      Yes, its known issue, and its will be fixed in the next update.
      Right now in actual version, is possible to make small fix for having that feature available in Booking Calendar Business Medium or higher versions.

      1) Please open this file ../booking/inc/personal.php

      then find this code:
      $types_list = $wpdb->get_results( "SELECT booking_type_id as id, title FROM ".$wpdb->prefix ."bookingtypes" . $where . $sql_order);

      and replace it to this code:

      if ( class_exists('wpdev_bk_biz_m')) $types_list = $wpdb->get_results( "SELECT booking_type_id as id, title, default_form as form FROM ".$wpdb->prefix ."bookingtypes" . $where . $sql_order); else $types_list = $wpdb->get_results( "SELECT booking_type_id as id, title FROM ".$wpdb->prefix ."bookingtypes" . $where . $sql_order);

      2) then find this code:

      $booking_select_form .= apply_bk_filter('wpdevbk_get_booking_form', $tl->id , $my_boook_count, $my_booking_form);

      and replace it to this code:

      if ( ( isset($tl->form) ) && ( ! isset( $attr['form_type'] ) ) ) $booking_select_form .= apply_bk_filter('wpdevbk_get_booking_form', $tl->id , $my_boook_count, $tl->form); else $booking_select_form .= apply_bk_filter('wpdevbk_get_booking_form', $tl->id , $my_boook_count, $my_booking_form);

      Also please note, in the shortcode, like this:
      [bookingselect label='Please select the resource:' form_type='standard' nummonths=1 type='3,4']

      you must do not have this parameter: form_type='standard'

      Its have to look like this:

      [bookingselect label='Please select the resource:' nummonths=1 type='3,4']

      Kind regards.

  9. I wanted to ask you if can adapt the wordpress plugin for my restaurant. need to be told how much It would cost to do something like that and how long would demand them. 
    Its just a few modifications 
     
    Thanks 
     
    Best regards
     
    Marcos

    • Hello.
      Unfortunately we can not start right now some custom development or new project, because we are almost have no free time, because of working for the next update of plugin.
      Thank you for understanding.

  10. On the client side is a checkbox to indicate that they are accepting the terms and conditions. I know this could be removed, but I wouls like to make this a hyperlink, directing them to a page where they can actually read the terms and conditions.  tried enclosing the text in a hyperlink, but failed miserably. Is it possibe??
    <p>[checkbox* term_and_condition use_label_element "I Accept term and conditions"] </p>
    So I would need to make this into a hyperlink, pointing to another page- is that possible, and could you show me how to do it!?
    Thanks,
    Ian

    • Hello.
      Sorry, its not possible, because that text it label for the checking of the checkbox.
      Please use the link to read the term and condition separately, like this:
      [checkbox* term_and_condition use_label_element "I Accept"] <a href="your-link-here" rel="nofollow">term and conditions</a>
      Kind regards.