Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Payment Description: Settings

    Hey there again,
    I got some problems with these settings: Show payment description in payment form.

    There is not enough room to put all information and translation into this tiny box (field)
    The reservation ID [id] is not shown in PayPal Payment form once reservation is made and person gets forwared to PayPal. It only shows "[id]" but no number?!
    Umlauts such as ä,ü,ö etc is not shown correctly in PayPal Payment form

    How can I fix these issues? Or will it be fixed once I update from Version 9.Business.Small.SingleSite.4.1.5 to a newer Version?
    Thank you very much for your support

    • Hello.
      That field is have the limitations in number of characters, because the PayPal have the limit for the number of symbols in that field. But its seems that its not calculated for the situation, when you are using several languages. You can extend the possibility to enter more characters in that field by making this small fix.
      Please open this file ../booking/inc/payments/paypal.php
      then find this code:
      <input id="paypal_subject" name="paypal_subject" class="darker-border" type="text" maxlength="70" size="59" value="<?php echo $paypal_subject; ?>" style="width:400px;" />

      and replace it to this code:
      <input id="paypal_subject" name="paypal_subject" class="darker-border" type="text" maxlength="700" size="59" value="<?php echo $paypal_subject; ?>" style="width:400px;" />

      Its will be fixed in the next update.

      2) According umlauts. This fields is transfered as a parameter in the post request to the paypal form and its seems that the PayPal is incorrectly transfer it back.
      You need to check with PayPal support how correctly to use these symbols.

      3) According showing ID in that field, please make this fix. Please open this file ../booking/inc/payments/paypal.php

      then find this code:
      $paypal_subject = str_replace('[bookingname]',$bk_title[0]->title,$paypal_subject);

      and replace it to this code:

      $paypal_subject = str_replace('[bookingname]',$bk_title[0]->title,$paypal_subject); $paypal_subject = str_replace('[id]',$booking_id,$paypal_subject);

      • Thank you so much it worked.
        I appriciate your work and big suuport and also your response time to so many questions here.
        Great service. Keep doing it. We love the plugin

  2. Hi!
    I'm building a website with your calendar, but I have a problem ... this page in 2 languages ​​and can only generate a form ... as I can do to have a form in Spanish and one in English?

    I have the free version.

    Thank you!

    • Hello.
      The ability to load booking form in several languages at the same time is possible only in paid versions of Booking Calendar.
      The paid versions of Booking Calendar support WPML and qTranslate plugins to show the booking form in several languages.
      In these versions you will be need to customize the booking form in way like this:
      [calendar] <p>First Name (required): [text* name] </p> <p>Last Name (required): [text* secondname] </p> <p>Email (required): [email* email] </p> <p>Visitors: [select visitors "1" "2" "3" "4"]</p> <p>Details: [textarea details] </p> <p>[submit "Send"]</p> [lang=fr_FR] [calendar] <p>Prénom (obligatoire): [text* name] </p> <p>Deuxième prénom (requis) [text* secondname] </p> <p>Email (obligatoire) [email* email] </p> <p>Visiteurs : [select visitors "1" "2" "3" "4"]</p> <p>Détails : [textarea details] </p> <p>[submit "Envoyer"]</p>

  3. Good morning, I want to buy business large booking calendar plugin, but i have some questions: 
    - is it possible that max days selection number be different depending on season?
    For example, i need that on high season people only can book one night, but in low season must be possible to book two consecutive nights.
    Thanks a lot.
    Please it is urgent.

    • Hello.
      Yes, its possible at that version of Booking Calendar.
      1) Firstly you are need to define the dates for the "High season" on the Booking > Resources > Filters page.
      2) Then on the General Booking Settings page you are need to activate "range days" selection mode using 1 mouse click. And set the number of days selection as 2
      3) Now you can insert the booking shortcode (booking form), where you can specify the number of days selection for the high season in a way like this:
      [booking type=1 form_type='standard' nummonths=1 options='{select-day condition="season" for="High season" value="3"}']
      Please read how manually to configure Booking Calendar shortcode and the rule about the days selection (you need to check carefully description about the "option" parameter) here https://wpbookingcalendar.com/help/booking-calendar-shortcodes/

      P.S. 1 night - is meaning 2 days, 2 nights are meaning 3 days selection in calendar.

  4. I am researching booking and registration software for our non-profit organization. Booking Calendar looks promising. One question I cannot find an answer to is whether we can restrict bookings to be in order. This would limit the bookings to be consecutive, for example cannot book 8pm appointment if  7pm appointment is currently available. 
    Is this a feature that is available and which version would it be in?
    Thanks. 

    • Hello.
      Unfortunately, such feature is not available yet. You can define the specific time slots or time entering/selection fields on the Settings Fields page. But visitor can select the time slots by ownself.
      Kind regards.

  5.  
    Good Morning, I have just buoyed business-large plugin.  
    In published sidebar search form widget, when i enter on check-in or check-out date fields, the date pick calendar  is shown under de sidebar viewing only part of it. How can i avoid it?
    Thanks in advance, please, if you need contact me private and i will send you an url to test. 
    Maria.
     

    • Hello.
      Please send the link to the page with this issue to the support email: support @ wpbookingcalendar.com
      We will recheck it and try to help you.
      Kind regards.

      • Thanks for your direct support. The problem is solved!

  6. Dear WPbookingcalendar team,
    I'm using the Business Large version and have just switched from full to half days as you show in the FAQ (How to activate the half booking days ?). 
    I have about 50 existing bookings which existed before I made the switch to half days. These bookings still have the whole day. Is there an easy way to change this?
    Thank you in advance,
    Fabian

    • Hello.
      In the Booking Calendar Business Large version is not possible to show the day as half booked for the booking resources with capacity higher than 1.
      In the Booking Calendar Business Large version since update 5.0, if you activate the "check in/out" time (on the General Booking Settings page) you can set the check in or check out dates as available for the other bookings. Its mean that the other visitors still can start making new bookings on the day, where previous bookings are ending.
      Kind regards.

  7. Hello - we are working with a Business Large version of the plugin.
    Our client has many different rate changes throughout the year, so we have 5 different resources each having 11 different season filter rates. The default cost/day rate is left at 0 because every day of the year is accounted for by a seasonal rate. 
    We do not want to charge the full amount, so we have set up a 15% deposit amount on each resource.
    We cannot figure out how to make the price automatically calculate as the days are selected on the calendar like your demo calendar here: https://bm.wpbookingcalendar.com/select-resource-2/
    Here is our calendar which does not show any price calculations: https://theanchorageinn.com/book-now/
    We are currently using this shortcode (which we had to build manually because there is some sort of JS conflict on our backend with the shortcode button in the WYSIWYG): 
    [bookingselect label='Please select the room type:' form_type='standard' nummonths=1 type='1,2,3,4,13']
    I'm assuming we need to activate charging somehow since this form currently gives no indication of any cost requirements regardless of how many dates are selected?  How do we turn on price calculations? Is it an option in the settings that we have missed or is it a parameter in the shortcode?
    Thank you,
    Jonathan
     
     

    • Hello.
      For showing the cost of the booking inside of the booking form you are need to use the [cost_hint] shortcode in the Booking > Settings > Fields page.

      According not showing the cost in this cost hint. Please open the "Rates" table for the specific booking resource on the Booking > Resources > Cost and rates page and recheck that "checkbox(ex)" at left side near specific rate checked. Otherwise those rates will not be active.
      Kind regards.

    • Hello.
      Its seems like some CSS conflict with some other active plugin or your actual theme.
      Please try to deactivate one by one your active plugins and recheck if its help or not.
      If its not help, please try to deactivate the actual them and activate the default wordpress theme.
      Need to find the reason of that issue.
      Kind regards.

  9. Hi,
    When the minimum period of 7 days is selected, le price for the whole week does not appear with an "on mouse-over" when the Customer is over the calendar.
    Could you fix this?
    Thanks

    • Hello.
      In the mouse over tooltip is showing cost per day, and not per full booking.
      In the Booking Calendar Business Medium and higher versions, you can use the [cost_hint] shortcode in the booking form (at the Booking > Settings > Fields page) to show the FULL cost of the booking in real time in your booking form.
      Kind regards.

      • Hello,
        Yes, I'm using these shortcodes but it's not easy for customers to see the costs difference between a week to another.
        I would be a great improvement for me.
        Thanks for reading.

        • Hello.
          You can try to set more "visible" this cost by using CSS.
          For example like this:
          <strong>[cost_hint]</strong>
          Kind regards.

  10. Hi dears, I'm on multiuser version. I'm trying to profile different Type of days selection in relation to different season. For example, I need to set 4 days minimum in a certain period, and 6 days in another one. It is possible in some way? By now I see only an unique way in general setting for all  season, all resources.
    Thank you.