Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi dears, I’m on multiuser version.  I customized the general search form to filter the resources by tags assigned to posts, because i have a very big amount of resources (approximately 250). This way we successfully manage the filtering of different kinds of resources (rooms, apartments, etc). Now I would like to profile a custom search form to put inside every hotel we manage, permitting the search only in the resources belonging to specific hotel (user). I know this is possible specifying only the id of the user I need.
    Unfortunately, I customized the general search form (I use it on the home page for example) with the dropdown menu related to tags, that in this case is unuseful because I need - in this case - to search only all over the resources of a user, with no more specs.
    The shortcode [bookingsearch] recall always the same form, and it not possible to me to customize a search form for the specific use over one reource, but without the search by tag.
    There's a way to create another search form that I can customize in another way depending on a different need?
     

    • Hello.
      Unfortunately it does not possible to customize the several custom search forms in the booking admin settings. Sorry.
      I will add this item to the todo list fir the future updates.
      Kind regards.

  2. On the bookings listing page, is it possible to sort by first booking date? The only options I see are ID, Resource, and Cost.  Current version is 9.Business.Small.SingleSite.4.0.1.
     

  3. The features page on the website has a "Set 'Check In/Out' dates as Available" for business large version but I can't seem to find this option in the settings.

    • Hello.
      Its on the General Booking Settings page in "Calendar section".
      Please note, for the Booking Calendar Business Large version you can use this feature only for the single booking resources or activate sub-option: "Use "Check Out" date as available in calendar for booking resources with capacity higher then 1", under that settings.

  4. Hello, I've just purchased and am currently setting up your software on our site. I'm just trying to setup a booking form and when I try to book dates I get the following error.
    [F:/wpdev-booking-ajax.php|L:530|V:9.Business.Medium.SingleSite.5.0.4|DB:Duplicate entry 6-2014-03-24 00:00:00 for key booking_id_dates]
    Which won't let me submit the form, but when I go in the backend, only the first day of the block of days I selected is partially booked and if I hit submit 5 times on the form, I get 5 bookings in the backend!
    The scenario is that we rent out boats, those would be the resources, and we have 3 and 4 day packages that on the 3rd or 4th day is our change-over so the guests checkout/checkin.  These would need to be half-days that overlap in bookings (still can't figure out how this works).  I was in the process of trying to figure out the half-day thing when I started getting this error.  We need this form up fairly quickly, so any help would be greatly appreciated.
    Thanks!

  5. The Calendar SUDDENLY gone? what could have happen?

    • Hello.
      Please recheck your page for the any JavaScript errors. If some errors are existing, please try to fix them. You can check the troubleshooting instruction for the most common JS errors at the FAQ https://wpbookingcalendar.com/faq/ at the troubleshooting section.
      Please try to deactivate one by one your active plugins and recheck if its help or not. If its not help, please try to deactivate the actual them and activate the default wordpress theme. Need to find the reason of that issue.
      If you are still will have this issue, please send the link to the page with this issue.
      Kind regards.

  6. Hello there,
    How come the calendar suddenly disappeared?
     
    Best regards,
     Jeff Garcia
    Netwizard Design
     

    • Hello.
      Please recheck your page for the any JavaScript errors. If some errors are existing, please try to fix them. You can check the troubleshooting instruction for the most common JS errors at the FAQ https://wpbookingcalendar.com/faq/ at the troubleshooting section.
      Please try to deactivate one by one your active plugins and recheck if its help or not. If its not help, please try to deactivate the actual them and activate the default wordpress theme. Need to find the reason of that issue.
      If you are still will have this issue, please send the link to the page with this issue.

  7. Hi. I have a problem in my english page "https://www.casacardignan.com/en/booking-on-line/"  as the results of the research are those of Italian (default language) and not those of English.
    Thanks

    • Hello.
      Please write firstly customization in English and only then in Italian language.
      In a way like this.

      Example:
      Thank you for your booking.[lang=fr_FR]Je vous remercie de votre reservation. - English and French translation
      Example of configuration booking form in English and French languages at the Booking > Settings > Fields page.
      [calendar] <p>First Name (required): [text* name] </p> <p>Last Name (required): [text* secondname] </p> <p>Email (required): [email* email] </p> <p>Visitors: [select visitors "1" "2" "3" "4"]</p> <p>Details: [textarea details] </p> <p>[submit "Send"]</p> [lang=fr_FR] [calendar] <p>Prénom (obligatoire): [text* name] </p> <p>Deuxième prénom (requis) [text* secondname] </p> <p>Email (obligatoire) [email* email] </p> <p>Visiteurs : [select visitors "1" "2" "3" "4"]</p> <p>Détails : [textarea details] </p> <p>[submit "Envoyer"]</p>

  8. Hi dears, I'm on multiuser version.
    When I'm on the search result page iI would like that the click on the 'book now' button open a new window, instead to show the resource in the same window.
    Then i would like to put a: _blank attribute to the action of this button. Is this possible? Where i can modify thid behaviour?

    • Hello.
      Please open this file ../booking/inc/biz_l.php
      then find this code:
      <form name="booking_search_form" action="'.$searchresults.'" method="get">'.
      and replace it to this code:
      <form name="booking_search_form" target="_blank" action="'.$searchresults.'" method="get">'.

      • Thank you, but this way permits to open the search results page in a new tab after clicking 'search' on search form.
        I instead mean to open a new tab (that contains the resource) after clicking te 'book now' button...

        • Ok, please open the same file.
          Then find this code:
          $booking_found_search_item_echo = $first_part . '<a href="'.$my_link.'bk_check_in='.$bk_date_start.'&bk_check_out='.$bk_date_finish.'&bk_visitors='.$min_free_items.'&bk_type='.$value- rel="nofollow">id.'#bklnk'.$value->id.'" >'.trim($get_button_title).'</a>' . $last_part; } } else { $booking_found_search_item_echo = str_replace('[link_to_booking_resource]', '<a href="'.$my_link.'bk_check_in='.$bk_date_start.'&bk_check_out='.$bk_date_finish.'&bk_visitors='.$min_free_items.'&bk_type='.$value- rel="nofollow">id.'#bklnk'.$value->id.'" >'.__('Book now','wpdev-booking').'</a>', $booking_found_search_item_echo); }
          and replace it to this code:
          $booking_found_search_item_echo = $first_part . '<a target="_blank" href="'.$my_link.'bk_check_in='.$bk_date_start.'&bk_check_out='.$bk_date_finish.'&bk_visitors='.$min_free_items.'&bk_type='.$value- rel="nofollow">id.'#bklnk'.$value->id.'" >'.trim($get_button_title).'</a>' . $last_part; } } else { $booking_found_search_item_echo = str_replace('[link_to_booking_resource]', '<a target="_blank" href="'.$my_link.'bk_check_in='.$bk_date_start.'&bk_check_out='.$bk_date_finish.'&bk_visitors='.$min_free_items.'&bk_type='.$value- rel="nofollow">id.'#bklnk'.$value->id.'" >'.__('Book now','wpdev-booking').'</a>', $booking_found_search_item_echo); }

          • Thank you, but unfortunately the code in the original file appears different from those you sent to me and I cannot find and replace it exactly. I tried with some handmade modification but tragic errors appear in frontend view. What can I do?

            • Hello.
              Try to revert back all your modifications and then send to me the code, which you found.
              If you can not access to the website, because of the error, please open (using FTP manager) the wp-content/plugins folder and rename the "booking calendar" folder to some other name. This action will deactivate the plugin and you can access to the website. Then please sent the biz_l.php file to me by email, I will make this modification by myself. You can send it to this email: support @ wpbookingcalendar.com

              • Thank you, I sent to you a mail with attached file.
                S.

  9. I've tried to figure this out on my own but I can't. I'm using the option "Set capacity based on number of visitors" with radio button "Display tooltip on calendar...all booking resources with the number of visitors specified on the booking form." There is a parent resource and 10 children, each with a max visitor set to 1. It says the capacity is 11. On the form, people can select the number of visitors, say 5, and make a booking no problem. If I go to edit the booking though and make a change, when I go to hit the submit button it will error up to the top where visitor selection is and say "Try selecting fewer visitors. The number of visitors may be more than the number of available units on selected day(s)!" Any thoughts? Again, the initial booking seems to calculate correctly, but editing seems to mess it up.

    • Hello.
      Yes, its known issue. The problem with such editing, that when you start to edit booking you are editing the booking for the specific "child" object, which have no capacity for selecting more visitors. We will try to fix this issue in one of the future updates.
      Unfortunately, right now you are need to cancel exist booking and create the same one booking on the client side, if you need to change the number of visitors. Or switch firstly the booking to the "temporary single resource (capacity=1)", then make editing, and after that switch this booking to the previous booking resource. But please note, the system in this case will not impact to the capacity, as it have to be (its just save new number of visitors to DB).

  10. Is there a way to have both options available to the customer to pay a deposit or pay in full?

    • Hello.
      Sorry, in actual versions 5.0.4 it's not possible yet. It's will be possible in future updates.
      Kind regards.