Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi there, I am using Small Business and I experience a reproducable bug that leads to conflicting bookings.
    If two users start a booking at the same time and select a same or overlapping time slot, both can send their booking without error message, so as a result, there is a overlapping booking in the database that is not prompted as a conflict at any point, neither frontend user nor admin.
    It would be great to include this in your bug fixing to avoid the conflicting bookings!
     
    Thanks, Rainer

    • Hello.
      Yes, it's known issue. We will fix it in a future updates.
      Thank you for notifications about this.
      Kind regards.

      • Hi there, any news on that?
        As this limits the functionality for my usage of the plugin, I will need to update asap.
        For which version will this be included?

        Thanks,
        Rainer

        • Hello.
          Sorry, this issue was not fixing yet. I hope its will be fixing in some close future updates.
          Its will be exist in the Booking Calendar Business Small and higher versions.
          Kind Regards.

  2. HI I have installed Booking Calendar plugin few days ago and some of my clients are complaining that they can not book some of the dates which shows in organge or red. Even I have checked and it seems that two customers can not book the same date.
    Is there anything possible so there should be no restrictions for the other customers to book the same date which already booked or pending by someone else?
    Please let me know asap.
    Regards,

    • Hello.
      The orange or red days in calendar it's already booked dates (pending or approved) by some other visitors. These dates do not available for the booking by other visitors, untill you do not cancel exist booking(s).
      If you need to make the several bookings by different visitors in the same date in same calendar, then you need to check the Booking Calendar Business Large version.
      At the Booking Calendar Business Large version is possible to set the capacity of the booking resource, it’s mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability.
      Please read more info about the booking resources and how to configure them here https://wpbookingcalendar.com/help/booking-resource/

      You can check all features, that available in the different Booking Calendar versions at this page: https://wpbookingcalendar.com/features/

      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

      Kind regards.

  3. Hi,
    I'm testing your demo in my web and I've problems....
    So, if I activate booking calendar plugin and w3 total cache at same time, web doesn't load.
    Are there any incompatibility?
    On the other hand, which version is better for a travel agency? we sell day activities  and escapes.
    Thank you very much in advance for your help!
    Selva

    • Hello.
      1) Yes, the Booking Calendar does not support the cache plugins. For fixing of that issue, you can add the exception of the caching pages, where you was inserting booking forms in the settings of the cache plugin.
      2) The version, which you need very depend from your requirement (usually its Booking Calendar Business Large version for such purposes). Please, check all features, that available in the different Booking Calendar versions at this page: https://wpbookingcalendar.com/features/

      Also you can test Live Demos of any versions here: https://wpbookingcalendar.com/demo/.

  4. Hi guys,

    Is it possible on a page where multiple posts are shown, each having a calendar, to have the functionality when changing the date on one calendar to affect the others shown on the page?

    Like, clicking on a calendar to change the date, will also make the other calendars show that date.

    Thank you.

    • Hello.
      Unfortunately, this feature does not supported by actual versions. Sorry.
      Kind regards.

      • Hi,

        Thank you for your quick response.

        I understand that this is not available in the current versions, I am more interested if I can receive some guidelines on what I can modify in the source code to make this happen.

        Thank you, Andrew

        • Also, if plugin customization requires payment, let me know so we can work something out. 

          • Usually we are not making custom development or customization, because we almost have no free time for this, because of much work with future updates.
            We can help only with some small fixes or customization.
            Thank you for understanding.

        • Hello.
          Ok, please make this customization.
          Please open this file ../booking/js/wpdev.bk.js

          then find this code:
          function changeMonthYear(year, month){ if(typeof( bkRangeDaysSelection ) == 'function') { // Check if this minimum BS version, and then proced if(typeof( prepare_tooltip ) == 'function') { setTimeout("prepare_tooltip("+bk_type+");",1000); } } if(typeof( prepare_highlight ) == 'function') { setTimeout("prepare_highlight();",1000); } }

          and replace it to this code:
          function changeMonthYear(year, month){ if(typeof( bkRangeDaysSelection ) == 'function') { // Check if this minimum BS version, and then proced if(typeof( prepare_tooltip ) == 'function') { setTimeout("prepare_tooltip("+bk_type+");",1000); } } if(typeof( prepare_highlight ) == 'function') { setTimeout("prepare_highlight();",1000); } changeAllOtherCalendars(bk_type, year, month); }

          2) Then add to the bottom of this file this code:
          var wpbc_cal_chnaging_month_active = false; function changeAllOtherCalendars(bk_type, year, month) { if (wpbc_cal_chnaging_month_active === false) { wpbc_cal_chnaging_month_active = true; jQuery("div[id^='calendar_booking']").not( '#calendar_booking'+ bk_type ).each(function(){ var inst = jQuery.datepick._getInst( this ); inst.cursorDate = new Date(); inst.cursorDate.setFullYear( year, (month-1) , 1 ); inst.drawMonth = inst.cursorDate.getMonth(); inst.drawYear = inst.cursorDate.getFullYear(); jQuery.datepick._notifyChange(inst); jQuery.datepick._adjustInstDate(inst); jQuery.datepick._showDate(inst); jQuery.datepick._updateDatepick(inst); }); wpbc_cal_chnaging_month_active = false; } }

          Save the changes. Clear the browser cache and then test it again.
          Kind Regards.

          • Thank you very much for your help, I will try it as soon as I get to my home computer.

            Thanks again.

  5. Hi,
    I am trying to change the text above the paypal button on the payment screen for "Payment for booking %s on these day(s): %s".
    I have tried editing paypal.php:  add_bk_option( 'booking_paypal_subject', sprintf(__('Payment for booking %s on these day(s): %s' , 'wpdev-booking'),'[bookingname]','[dates]'));
    Also have tried editing the .pot file, and adding a en_US file (as the default locale seems to be 'US') with POEdit, but nothing seems to change the text. I would like to tell the user their booking is now booked as pending even if they do not continue with PayPal.
    Can I do this?
     

    • Hello.
      You can change that text in the Booking > Settings > Payment page in PayPal page, after activating the "Show Payment description" option and then entering your text into the "Payment description" option.
      Kind Regards.

  6. Hi,
    We are getting overlapping bookings.
    We have notice it happens when clients do multiple bookings. Their bookings are sent to be approved even though they may overlap with bookings that are already there.
    For example, if we have a booking on Thursday 10am and someone tries to book for that time (singularly)  the “red” writing comes up BUT if they book for 10am Monday, Tuesday, Wednesday and Thursday, the system will allow and somehow misses the booking already there for the Thursday.
    Hoping this is not a huge thing to fix.
    We use version 9.Business.Large.SingleSite.5.0.2

    Best Regards,

    Renee

    • Hello.
      the booking for the specific timeslots in the Booking Calendar Business Large version possible ONLY for the "single" booking resources, which have capacity = 1, otherwise the booking will be based on the capacity and the timeslots will be recorded into the DB as usual data and do not impact to the availability.
      This type of restriction we are always mentioning in the emails to the customers about the Booking Calendar Business Large version, if the customer asking about the booking of timeslots, and also description about it exist in the "features" page. Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation). Please read more info about the booking resources and how to configure them here https://wpbookingcalendar.com/help/booking-resource/

      Thats why, if you need to make the bookings for the specific timeslots in the several days, please be sure, that the capacity of booking resources = 1 (its single booking resource) and if you need to make the booking of the timeslots in the several dates during one booking process, please activate this option: "Use time selections as recurrent time slots" on the General Booking Settings page in "Form section".
      Kind Regards.

  7. Hi,
    I recently purchased WP booking calendar and I can't get the calendar to look nice on the booking page. Whatever I try with the shortcode, the calendar comes out very compressed horizontally: The calendar is a square frame, but the table with dates inside it has very narrow cells and fills only about half of the frame. I am running 9.Business.Small.SingleSite.5.0.4 on WordPress 3.6 with Weaver II 1.2.4.
    Is this a compatibility issue or can I fix it myself somehow?

      • Hi,
        Yes I've tried changing the height of the cells and that works. The problem is the width of the cells. How do I send a link to the page without it showing up publicly on the forum here?

        • Hello.
          You can change the width of entire calendar(s) in the same way. If you are still will having this issue, please send the link to that page with issue.

          I am sorry, I of not understand last your question. You can send link to the support email: support @ wpbookingcalendar.com
          Thank you.

  8. Hello,
    I asked this question before but didn't find the correct answer. Some of my bookings are completely gone from the admin panel. Supoort told me to check in the booking area with filters or via id. But I couldn't find anything. I tried to talk with my customers who booked that day and according to them, they haven't cancelled the booking. So where is the booking gone?
    i checked the support and faq section and found similar questions but didn't get the answer. Can you please look into this and let me know what's going on.
    Thanks
    Vikas

    • Hello.
      Its possible several reasons, why you do not see some bookings.

      1) Your configuration of "Filter" tab on the Booking Listing page restrict of showing some bookings.
      Please recheck that you in the "Dates" filter instead of "Current dates" set the "All dates" option. The status was setting as "Any" instead of "Pending or Approved". Please recheck all such options. Please note, you can extend the additional filter options, by pressing the "down arrow" on the left bottom side of filter tab. Then click on "Apply button" to refresh the booking listing.

      2) You was deleting the booking resource(s), which was containing some bookings. In this case these bookings will not showing. For be able to show these bookings, please follow these steps:

      a) Open the booking listing page.
      b) Then add to the URL in your browser this parameter

      &wh_booking_type=

      and press on enter button. So final URL will be look like this:

      https://your-server.com/wp-admin/admin.php?page=booking/wpdev-booking.phpwpdev-booking&wh_booking_type=

      3) You are having in the email, which are sending to the visitors, the link for ability to cancel this booking. And your visitors canceled the booking, using the link from that email.

      4) If you are using the Booking Calendar Business Small or higher version, then please recheck on the General Booking Settings page in the "Auto cancelation / auto approval of bookings" section that you did not active the "Auto-cancel bookings" option after specific amount of time for the "pending bookings, which have no successfully paid status. So in this case your bookings can be auto-canceled. Thats why deactivate that option.

      5) Please open the Booking > Settings > Payment page and in the PayPal tab (or in some other section), please recheck that the option "Automatically approve/cancel booking:" was unchecking. Otherwise, if the visitor make the booking and click on pay now button and redirect to the payment website. And on this payment website (paypal) click on the "cancel payment" link the booking will be canceled.

      6) Finally please recheck that any person from your team or you do not cancel that booking by accidence.

      Also if you know the ID of that booking, you can check if this booking exist or not, by entering the "ID" of this booking in the form at top right side of Booking Listing page (when you have "Filter tab" activated).

      Kind Regards.

      • Hello,
        It's happening everyday now.  I checked all the points that you mentioned. But nothing works. Let me tell you what I did.
        1. Booked a room and paid the advance payment. After the payment I get a confirmation email from the system which is actually a Approved booking email. 
        2. My booking is visible in the admin area. Because this booking is done by me so I'm 100% sure that I haven't cancelled the booking and nothing did accidentally. 
        3. FYI. Auto canceled check box is checked but it'll cancel the pending or unpaid booking after 1 hour. But the issue is my booking is already approved and paid too. So it wont cover in Auto canceled area.
        4. Next day my booking is gone. I tried to search the booking with it's id but nothing found.
        5. That resource which contain my booking is not touched. So this case wont work too. 
        Please let me know what is happening with booking. This was happening 2-3 times in 3-4 months. But now it's happening everyday. I'm loosing some valuable clients each days. Please help.
        Thanks
        Vikas

        • Hello.
          What exactly version number do you use ? You can check it on the General Booking Settings page.
          Please deactivate the "auto cancel" option on the General Booking Settings page (for several days) to recheck does this issue relative to the "auto cancellation" option or its exist because of some other reason.

          • Ok, Let me try to deactivate this feature. I'll inform you if this sort this issue.
            Aldo I'm using Version 9.Business.Medium.SingleSite.5.0.3

  9. Hi,
    There seems to be an issue with booking from or until midnight. I'm using the [starttime] and [endtime] shortcodes in the booking form and single day booking (9.Business.Small.SingleSite.5.0.4).
    When booking from 00:00, the whole day becomes locked no matter the end time. In the booking list, the start time is missing.
    Booking until 24:00 is not accepted. When booking until 23:59, the booking looks ok in the booking list, but in the calendar in the booking form, the end time is shown as ...
    Looks like a bug...?

    • Hello.
      Yes, if you are using the times shortcode for the booking and using th start time as 00:00 or end time as 24:00 its mean for the syste that the full day will be booked.
      If you are using the selection of the start time and/or end time, so you can easily fix it by using the labels and real time selections in way like this:
      Start time: [select starttime "00:00@@00:01" "01:00@@01:00" "02:00@@02:00"] End time: [select endtime "21:00@@21:00" "22:00@@22:00" "23:00@@23:00" "24:00@@23:59"]
      If you using the start time and end time text field (time typing by the visitor), then you need to enter the start time as 00:01 and end time as 23:59. This issue for this type of time entering will be fixed in future updates.
      Kind Regards.

  10. Under my booking calendar where the customer is suppose to fill out the information.  You can not read the heading.  All we can see are empty boxes where you are suppose to fill in the name, phone number and comments.  Is there any way to change the color of the font so it is visible.
    Thank you.