Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

    • Hello.
      You can add the coupon code field (in the Business Large and Multiuser versions) on the booking > Settings > Fields page.

      Please use the shortcode like this:
      [coupon* my_coupon]
      Please read more here https://wpbookingcalendar.com/help/booking-form-fields/

      Also you can configure the coupon codes and discounts on the Booking > Resources > Coupons page.
      Kind regards.

  2. I got these error when try to delete some test booking.
     
    Error! Request do not pass security check! Please refresh the page and try one more time.

    • Hello.
      This error is mean that the request was not pass the security check.
      Probably the visitor was load the old page from the browser cache and that form have no security nonce field, thats why that error is showing.
      Usually is require just refresh the page in this situation. This check is required for the prevent of the remote (CSRF/XSRF) attacks.

      If it's not help, please try to log in into your admin panel then try to make booking, then log out again and try to make new booking again.

      Also please recheck that you are not using any "cache" plugins. If you are using some of such plugins (like WP Super Cache plugin), please deactivate it or add the exception to t he pages, where you inserted the booking forms.

      Kind regards.

  3. hello,
    firstly - wonderful plugin, really great stuff. my question - my client needs to be able to configure unavailable dates (primarily for major  holidays such as xmas, easter etc) on only one of the booking calendars so that their clients cannot book them. is this possible and if so, how?
    thanks very much 🙂

    • Hello.
      Its possible at the Booking Calendar Business Medium and higher versions. Firstly you need to define these dates as season filters on the Booking > Resources > Filters page. And then set specific season filters as unavailable for the specific booking resources on the Booking > Resources > Availability page.
      You can test in in live demos of those versions at this page https://wpbookingcalendar.com/demo/ .
      Kind Regards.

  4. Which file should I modify in code so I can have the booking info listed out with line break when viewing with mouse over?
    e.g.
    Times:
    Name:
    Email:
    Phone:
    Adults:
    Children:
    Quote:
    Details:
    Enquiry Date:
    https://i60.tinypic.com/51688n.png

    • Would like to make the same modifications on both Booking Calendar - Overview and Booking listing

    • Hello.
      You can make this customization in this file ../booking/lib/wpdev-bk-lib.php

      inside of this code:
      $search = array ("'(<br[ ]?[/]?>)+'si","'(<p[ ]?[/]?>)+'si","'(<div[ ]?[/]?>)+'si"); $replace = array ("  ","   ","   "); $cont['content'] = preg_replace($search, $replace, $cont['content']);

      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

      • Hi,
        Instead of your suggested code, I made the following:
                    $search = array ("'(<br[ ]?[/]?>)+'si","'(<p[ ]?[/]?>)+'si","'(<div[ ]?[/]?>)+'si");
                    $replace = array ("<br &nbsp;&nbsp>"," <br &nbsp> "," <br &nbsp> ");
                    $cont['content'] = preg_replace($search, $replace, $cont['content']);
        The default fields are nicely displayed as I wanted but the custom fields are in the wrong way. Please see below screen cap and advise, many thanks.
        https://tinypic.com/r/24dr3pu/8

        • Hello.
          Please recheck in your Content of booking form fields on the Booking > Settings > Fields page, any additional HTML elements, which can break the sentences. These elements need to be replaced in the same way, in that code.
          Kind Regards.

          • Yap, I messed up some codes there - works like a treat! Thanks a lot.

  5.  

    Please help me with what to do when I get this message.
     
    //Lotta
     
     
    Error during inserting into DB
    [F:/wpdev-booking-ajax.php|L:437|V:5.1.2|DB:Unknown column modification_date in field list]

    • Hello.

      This error is appear because of incorrect installation/update.

      For fixing this issue, please make these steps:

      1) open wordpress plugins menu and press deactivate link at Booking Calendar plugin.
      Please wait for message that plugin is deactivated successfully.

      2) Then press at activate link of Booking Calendar.
      Important! Wait for message that plugin is activated successfully.

      Test it.

      Please be sure, that your MySQL user from WordPress installation have the rights for the altering of columns in the tables of DB.

      Kind regards.

  6. Hi,
    I'm having a problem with the Season filters.
    I need to combine a conditional dat filter with a regular dat filter. They don't seem to work together. 
    2 regular date filters work, but if i try to combine (in the demo on your site the same happens) "work days" with a date filter, the "work days" will not function. Do you know how to fix this? It's rather important!
    Thanks

    • Hello.

      I was retesting it and everything is seems working fine.
      I was activating to season filters: "Weekend" and "" to set these dates as unavailable " for the "Resource #1" on this page
      and then retested it here

      Those dates become unavailable in the calendar. Pleaser retest it again.

      If you still will have this issue, please send the screenshots of the settings page and screenshot of that issue to the support email: support @ wpbookingcalendar.com

        • Hello.
          Yes, you are right. This issue is exist, when we are having the "Range days season filter" at the top of the list and booking resources do not belong to this season filter. Fix of this issue folowing.

          Please open this file ../booking/inc/lib_m.php

          then find this code:

          for ($filter_num = 0; $filter_num < $season_filters_dates_count; $filter_num++) { if (isset($season_filters_dates[$filter_num]['version'])) // Version 2.0

          and replace it to this code:

          for ($filter_num = 0; $filter_num < $season_filters_dates_count; $filter_num++) { $version = '1.0'; if (isset($season_filters_dates[$filter_num]['version'])) // Version 2.0

          This fix will be available since next update 5.1.3
          I am also added it to the demo website.

          Kind Regards.

          • Thanks for the support,
            that seems to be working, only it's not in lib_m.php but in biz_m.php
             

  7. Hi,
    In your search results: https://bl.wpbookingcalendar.com/search-results/ you show a field " from $30 " just above "book now" is that a dynamic field? how can i make that appear in my search results? i can only find the cost hints which are showing 0,00 until they can  be calculated. I'd like to show the "FROM" price.
    Thanks
     

    • Hello.
      Its the cost of the booking resource. You can configure it on the Booking > Settings > Search page in search results form in a way like this:
      from [standard_cost].
      Please be sure that you set the cost of booking resources on the Booking > Resources page.
      Kind Regards.

  8. We are using Version 9 Business small (5.1.2) for hourly booking of meeting rooms. Wer have set up the booking forms with "starttime  "08:00" "09:00" "10:00" ...  and "durationtime "01:00" "02:00" "03:00" ....
    We've noticed two things we find strange: It is possible to book a resource from 10 a.m. to 11 a.m., even when it is booked for a longer period already (like: from 8 a.m. to 5 p.m.). How can this be? 
    Second strange behavior: If we want to change a resource of an existing booking (e.g. a meeting booked in Room 1 from 3 p.m. to 4 p.m. to Room 2, same time), it is not possible, if there is ANY booking in Room 2 at that very day.
    Did I miss something? 
    Thanks, Frank

    • Hello.
      1) Please send the screenshots of the Booking > Settings > Fields page and link to the page with that issue to the support email: support @ wpbookingcalendar.com

      2) Yes, the Booking Calendar does not allow to change the booking, if some dates (even partially for the specific timeslots) are booking in the new booking resource. Its possible to switch off completely this checking about the availability in the new booking resource, if you want to change the booking resource for the specific booking. If you want to make this customization, please make this fix.
      Please open this file ../booking/inc/personal.php

      then find this code:

      if (count($result) == 0 ) { // Possible to change

      and replace it to this code:

      if ( (count($result) == 0 ) || (true) ) { // Possible to change

  9. hello
    please, how could I customize .csv file in order to get some fields only when I download it?
     
    thank you
     
    dario

    • Hello.
      the Booking Calendar export all available booking fields to the CSV file.
      If you want to reduce the number of fields, which exporting to the CSV file, then you need to reconfigure the Content of booking fields form on the Booking > Settings > Fields page. Otherwise it does not possible to configure somewhere in settings the fields, which is exporting to the CSV file.
      Kind Regards.

  10. I'm using Business Medium to configure a B&B reservation system.  I have the Resources and Costs and Rates configured, and have a custom form for the booking page.
    The problem is that on the custom form, I have 5 options in a checkbox list that are supposed to change the price of the reservation, but I can't change them on the settings for Advanced Costs.  No matter what I do to change the price, it always resets to 100%.  Only the checkbox list has this problem.  I can change the prices for number of adults and children, for example.
    Help?  Thanks!

    • Hello.
      Its seems that inside of the booking form configurations (inside of form fields shortcodes) you are using some non standard symbols (like % " or ' )
      Please try to use only standard symbols there and then re-save the form on the Booking > Settings > Fields page. After this you can reconfigure the advanced cost on the Booking > Resources > Advanced cost page.
      Or if you are using not latest version 5.1.2 you can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      • Yes, it seems the special characters were the problem.
        Is there a way to use other characters in the labels for checkboxes?  I want to include prices in the label, eg:
        Airport pickup/drop-off ($50)
        Is there any way to include special characters in the shortcode, possibly with alt ascii codes or blocking them out somehow?  Or is there a way to add the checkbox as regular html code instead of a shortcode?
         

        • Hello.
          Unfortunately it does not possible to insert then HTML checkbox element directly into that form.
          If you using do not the latest version try to request update and update it.
          Then try to use in the selectbox together with options values the labels (titles, where you will use those shortcodes). You can configure these shortcodes using the shortcode generator on the right side of settings fields page. I was not testing it but you can try it.