Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi,
    Can I create one or two more 'item' in the booking system apart from just available, pending, approved and partially book?
    I want to create one more 'status' of a booking called 'penciled down' instead of just approved, rejected and pending.

    • Hello.
      Sorry, this feature does not supported in the actual versions.
      Kind Regards.

      • Hi,
        For booking form custom fields, can we add a tag with a calendar for date selection?
        We want to have a field called enquired date so we can keep record of the date of enquiry. We are now using text to store but it's error-prone as some staff will use american date format and some will use british format mistakenly.

        • Hello.
          You will be need todo that in the same way, as its was made with the check in/out dates for the search form. Its mean that you will be need to add into some JavaScript the code like this:
          jQuery(document).ready( function(){ jQuery('.booking_otherdate').datepick( { showOn: 'focus', multiSelect: 0, numberOfMonths: 1, stepMonths: 1, prevText: '«', nextText: '»', dateFormat: 'yy-mm-dd', changeMonth: false, changeYear: false, minDate: 0, maxDate: '1Y', showStatus: false, multiSeparator: ', ', closeAtTop: false, gotoCurrent: false, hideIfNoPrevNext:true, useThemeRoller :false, mandatory: true } ); });

          where "booking_otherdate" - CSS class of the text field element.

          Kind Regards.

  2. Hi there,
    I'm really keen on buying the plugin (large business version) for a client.  However there is one requirement of theirs that is missing.  That is the ability to send booking confirmations via SMS, ideally using Twilio.  Is this something on the roadmap?  Or is there a way I can integrate this via another plugin perhaps?
    Many thanks,
    Phil

  3. Hi,
    Can I change the style of display for a particular resource? For example the colour when it's booked in calendar overview.

    • Hello.
      By default its does not possible to change these colors in the Calendar Overview page, but you can try to make this customization in the ../booking/css/admin.css file.
      Kind Regards.

  4. hi, 
    can you add additional items to the .block_hints div? while there's "available", "pending" & "booked" i need to add an additional hint.

    thanks

    • Hello.
      Unfortunately, such feature does not support in the actual original versions of Booking Calendar.
      If you want to add this labales manually by yourself then you can make it in the file ../booking/lib/wpdev-booking-class.php
      in this function content:
      function get_legend(){

      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

    • Hello.
      Please open this file ../booking/css/admin-booking-listing.css

      then add this code to the bottom of that file:
      .wpdevbk-filters-section .advanced_booking_filter { display:block !important; }

  6. Hello,
    I am a paying customer of your calendar booking software. I am using it on this website here: 
    https://www.ittybittycabins.com/make-reservations/
    In general I really like how this software works, but I just noticed a problem. Recently I had someone who reserved one of my cabins, but she accidentally reserved two spaces and only paid for one of them. When this happened the space that she reserved that she never paid for was marked as unavailable on my booking calendar so other people couldn't reserve it.
    How can I make sure that reservations that do not receive payment get removed from the booking calendar?
    Thank you,
    Nathan Brown

    • Hello.
      In the Booking Calendar Business Small and higher versions possible to activate the "auto cancel" functionality in the General Booking Settings page for the "pending bookings, which have no successfully paid status after specific time".
      Please note, if the you do not approve specific booking, or the paid status will not be changed (you do not use the IPN in Paypal or visitor do not click on "ruturn link" from the payment website), then the booking will be cancel after specific time.

      • I already had my account set up to cancel unpaid bookings. You can see a screen shot of my settings here:
        https://screencast.com/t/6vm4CSVo2hH3

        Can you tell me why this wouldn't have worked? Is there something more I need to do with Paypal that isn't set up?

        Thanks,

        Nathan

        • Hello.

          You are activated first option "Auto approve all new bookings:", its mean that all new bookings will be auto approved. There are no pending bookings at all with this option, except the situation, when you manually set the booking as pending in admin panel.

          Second option: "Auto-cancel bookings" is working as auto-cancellation for pending, unpaid bookings. Its mean that the "auto-cancellation" will work only for the pending bookings which have no successfully paid status. Because you was activate firstly "Auto approve all new bookings:", then this "Auto-cancel bookings" will not work.

          Please note, you need to deactivate the "Auto approve all new bookings:" if you want to use "Auto-cancel bookings" feature.

          Also please be careful with "Auto-cancel bookings" feature - its will cancel all PENDING, bookings which have no successfully status in the booking admin panel. You can not restore these bookings, if they was canceled (deleted).

          Kind Regards.

          • Great, thanks for the explanation. Hopefully this will work as I would like now! 🙂

  7. Hi there,
    I just stumbled across the free version of your software and like it pretty much already.
    My question for you is if your plugin is capable of doing the function described below on the paid version:
    I need the booking calendar to not show all the request that people make by marking the days in the different colours.
    The system should just accept people selecting i.e. 4 days of a certain month, then fill out the fields for additional informations and send me this in a request email.
    Kind of like a general availability request. i.e. you have x Carpenters to do work. The customer doesn't have to know if its Steve, John or Max specifically available. Just place a general order to get information if 1 of those has time.
    I don't need to see those requested days graphically anywhere, just the email with the dates the person requested.
    Best regards,
    Andy

    • Hello.
      1) If you do not need to show the specific days as booked, in other words set the days in calendar as always available. Then it's will require a small customization in the code to have this feature.
      2) If you need to that your visitor can select only fixed (or minimum) 4 days in calendar, then you need to check the Business Small or higher version, where you can activate the range days selection mode at the general booking settings page in admin panel.
      3) In any paid version of Booking Calendar you can configure the form fields and email templates at the Booking > Settings page.

      Please retest it in the live demos.

  8. I have the medium business version and want to be able to set different days to check in on different calendars.  So some the change over date may be a Friday and others a Saturday.
    I've selected Range days in booking settings and then the select a Dynamic Range with 2 mouse clicks, and for any day of the week.
    I add this [booking type=2 form_type='standard' nummonths=1 options='{select-day condition="weekday" for="6" value="7"}']
    I was wanting to see if I clicked on the calendar it would only let me pick 7 days from Saturday but it doesn't seem to do anything different - I can click anywhere on the calendar and select any number of days? What am I doing wrong.

    • Hello.
      Please send the screenshots of the general booking settings page and edit post page, where you was inserting booking shortcode and link to the page with booking form to this email: support @ wpbookingcalendar.com

  9. With reference to your FAQ's you say that "The check in/out days in calendar will be marked as half booked (diagonal line)" but I don't get a diagonal line, just a slightly cut off day, but it's not so clear as a diagonal line would be? Am I doing something wrong?

    Also when I hover over the first day it comes up with a tooltip of " .... - 10:00" (followed by the cost) which isn't very clear.

    Many thanks for any help, Lindsay

    • Hello.
      Since version 5.0 update in the booking calendar instead of the diagonal lines showing the vertical lines for the "change-over" days. We are showing the vertical lines instead of the diagonal, because since that version we are having fully responsive calendar. It's mean that you can define the any size of calendar or calendar can be adapted for the specific mobile device screen. And that's why it's almost do not possible to use the diagonal lines (triangles) for the different sizes. We was making decision to use those vertical lines, which possible to use for the different sizes of calendar.

      In the mouse over tooltip showing the cost of the day (which possible to deactivate to show) and the time of check in/out for specific date.
      Thank you for understanding.

      • Thank you for the information. Is there anyway we can have the words 'Check In 10:00' or Check Out 16:00 in the tool tip. as the ellipsis (...) is not very descriptive? Many thanks, Lindsay

        • Hello.
          Firstly please note, that you can add the text (which will show above the times in mouse over tooltip) on the General Booking Settings page in Calendar section for the option "Title of booked timeslot(s)" (available since update 5.1).

          If you need to have more detail description: " ‘Check In 10:00′ or Check Out 16:00 in the tool tip", then you need to make the customization.
          Please open this file ../booking/inc/js/biz_s.js

          then find this code:
          if (s == 2) {if (tooltip_time == '') tooltip_time = '    ...    - ';} // End time and before was no dates so its start from start of date
          and replace it to this code:
          if (s == 2) {if (tooltip_time == '') {tooltip_time += 'Check out: '; tooltip_time += '    ...    - ';} } // End time and before was no dates so its start from start of date else tooltip_time += 'Check in: ';

    • Hello.
      If you are not receiving any emails about new bookings in your system, then please recheck all points from this troubleshooting instruction: https://wpbookingcalendar.com/faq/do-not-get-emails/

      Please recheck with support of Hosting company that your server have no any restrictions about the sending of the emails. Sometimes the server providers is set limits for the number of sending email during specific period of time.

      Please deactivate one by one your active plugins and recheck if its help or not. If its not help, please try to deactivate the actual them and activate the default wordpress theme. Need to find the reason of that issue.

      Kind regards.