Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi,

    I have two Resources. Instead of using the drop down menu [bookingselect] on the client side, is there a way of showing both Resources in one calendar (showing 2 months)?

    Thanks

      • Ok thanks. I noticed you can use [agregate='5;6']. With this I'm assuming you can't see which booking is made by which resource? Is it just for a calendar to show all bookings?

        If then, it can't be done (showing two resources on one calendar), we are going to just show the two different calendars next to each other. But without using CSS to hide the booking form, is there a way of hiding the booking form and just showing the calendar through shortcodes etc. as some CSS isn't supported by all browsers?

        Also as we just want to show these calendars just for availability and comparison purposes, is there a way of disabling them so you can't click on them, only allowing you to see which days are booked and available.

        Thanks
        Andy

        • Hello.
          1) That aggregate parameter just set dates in calendar as unavailable, which was booking in those other booking resources. But the new booking, which will be made by the visitor in this calendar still will be relative to the main booking resource (which you specify by parameter type in booking shortcode).
          2) You can just customize the booking form (on Booking > Settings > Fields page) to do not have any fields there.
          3) Its possible only, if you insert [bookingcalendar ... ] shortcode - just for availability calendar and not the booking form.
          Please read more how to insert and configure the booking shortcode into the post or page here https://wpbookingcalendar.com/help/inserting-booking-form/ Please read how manually to configure Booking Calendar shortcodes here https://wpbookingcalendar.com/help/booking-calendar-shortcodes/

  2. Hello,

    We use the Business Large version. and there is a problem with the total amount.
    The [cost_hint] seems working incorrectly sometimes.
    Most of the time it show the additional cost if selected, but sometimes it didn't. We found that when we received bookings, the total amount is incorrect. Then we check to the booking system, and it is incorrect. After that we click edit the booking, now it show the correct total amount.

    How can this happened? is this because the guest's browser? or is it something else? how to fix this?

    Regards,
    Ching

    • Hello.
      The [cost_hint] show the cost of the booking based on the selections of the options in your booking form and selected dates. During each selections of these options is sending Ajax request to recalculate the cost. So depend from the Internet connections its can take few second to update the cost status in the [cost_hint] shortcode. But please note, this shortcode only for showing cost, its do no transfer this cost to the payment form. In the payment form the cost getting with final recalculation based on the all previous options.

      If you have the different cost at the Booking Listing page, then you have to see, please recheck that you do not activate the "deposit payment" for the specific booking resource on the Booking > Resources > Cost and Rates page. May be your visitor see the deposit cost. The inf about the deposit and balance cost you have to see in the "remark" (notes) section relative to the each booking.
      Kind Regards.

      • ok, maybe I wasn't clear with the issue.

        This is what happened:
        - A guest book 1 night, for 1 person, with 1 day pass
        - the rate for 1 night is $15/person + 10% tax = $16.50
        - the day pass is : $25/day + 10% tax = $27.50
        - so the total should be $44.00

        You can check it here :
        https://www.balisilentretreat.com/facilities/reservations/women-dormitory/

        The total amount is correct.

        My question is, that sometimes we get the incorrect Total Amount, so instead of $44.00, it only show $16.50, the additional cost for Day Pass is not include. No sure how is this happened, I try on my computer and other computers using different browsers, but I can't get the same result like the booking we got from the guest. I send the screenshot of the booking listing to info@wpbookingcalendar.com

        Please help us to solve this. Thanks.

        • Hello.
          Ok, I am understood.
          Here is how its possible to occur.
          If the visitor select the "Food & Programs Day Pass - $25 per day plus tax" - Day Pass as per 1 person (in this moment start calculations of this additional cost - the spin near showing cost start loading), and visitor do not wait until the "cost spin loaded" then immediately click on the Send button (or just because of some bad connections), the new booking will create but th e additional cost for the "day pass" was not updated.

          I can suggest that you can set the selections of the number of guests and "day pass" at the top of the form, so your visitors firstly select these items, and only after filling other fields thy click on send button. Or you are even can create the "several steps booking process" (like in description on this page: https://wpbookingcalendar.com/faq/customize-booking-form-for-having-several-steps-of-reservation/ ). for having the "Send button" on the second "page" of that booking wizard.

          Kind Regards.

  3. Hi
    There seems to be a payment issue with our calendar. We are using version 9.Business.Medium.SingleSite.5.1.2. We are building a new site for a van hire business. On the calendar the customer clicks their start date and end date then fills in their details. Lets say they hire the van for Monday - Friday, and the total cost is £325. When they confirm the booking they will need to pay £150 deposit. They pay this using the PayPal Pay Now button. Once this is done they are presented with the Success page and receive an email with their booking details. In the email is a link for them to pay the leftover amount (£175 in this case). When they click this link ( the shortcode: [visitorbookingpayurl] ) they land on the Edit Your Booking page, with a pay now button at the button. However instead of the outstanding balance, it just shows the deposit amount again. This also happens when I send a Payment Request email to the customer.

    I've tested this with £0.01 deposits and if I pay the deposit again, on the next time around, again the deposit is only shown again.

    In the Bookings admin panel however, when I hover over the speech bubble in the Bookings Listing, it says "Total Cost: £325 / deposit: £0.01, balance: £324.99 - 05/02/2014"

    Have I configured something incorrectly?

    Thanks
    Andy

    • Hello.
      Here is little instruction about deposit configuration and sending payment request for the rest of the sum.

      Please read firstly this article about the correct configuration of the "payment link" :
      https://wpbookingcalendar.com/faq/configure-editing-cancel-payment-bookings-for-visitors/

      Then open the Booking > Settings > Emails page and configure and set active the "Payment request" email.

      Now open the General Booking Settings page and set checked this option: "Deposit payment:" at the "Costs" section.

      You can open the Booking > Resources > Cost and rates page and by clicking the "Deposit amount" button configure the deposit amount value.

      This cost will be show in the payment form, after visitor is made the reservation. So probably its cost will be smaller than full amount. And your visitors can make the payment of that amount. At the admin panel at the booking listing page for the specific booking you will see in the cost field the FULL cost, but inside of the "notes section" (you can activate it by pressing the note button at the right side of the each section), you will see the description similar to this:

      Total cost: $135.00 /deposit: $54.00, balance: $81.00/ - 07.22.2012

      If you are want to request from the visitor to pay the rest of the sum,

      You are need firstly

      1) Edit the cost of the booking, and enter the sum, which will show at the payment form. You are need to change the cost and then press the save button to save the new cost. Unfortunately, its does not automatic process, until now.
      2) Press the send payment request button to send the email with link to the payment form for the specific booking.

      Hope it's info will be useful for you.
      Kind Regards.

  4. I've noticed that when using Valuation days the From and To - Additional cost in £ to 1 do not seem to work correctly.

    The For works as expected, but this means I'd have to add a new cost for each individual day... i.e For 2 day, For 3 day, For 4 day etc. Obviously putting in From 2 to 7 day would be quicker and easier; especially as has to be duplicated for seasons.

    I'm using nights and this code...
    //
    [booking type=5 form_type='standard' nummonths=2 options='{select-day condition="season" for="High Season-Sat" value="8,15"},{start-day condition="season" for="High Season-Sat" value="6"},{select-day condition="season" for="Low Season-Sat" value="1-15"},{start-day condition="season" for="Low Season-Sat" value="-1"},{select-day condition="season" for="Mid High Season-Sat" value="8,15"},{start-day condition="season" for="Mid High Season-Sat" value="6"},{select-day condition="season" for="Mid Season-Sat" value="8"},{start-day condition="season" for="Mid Season-Sat" value="6"}']

    • Hello.
      Can you send screenshot of your valuation days cost settings (from the Booking > Resources > Cost and rates page), which do not work to the support email: support @ wpbookingcalendar.com ?
      Kind Regards.

  5. Hi there, My customer would like to add his sales email address besides the PayPal payment button at the end of registration so customers without PayPal can contact him to make other arrangements. Is this possible?

    • Hello.
      You can do it by making small customization.
      Please open this file ../booking/inc/payments/paypal.php
      Then find this code:
      if ($is_show_it == 'On') $output .= $paypal_subject . '<br />';
      and replace it to this code:
      if ($is_show_it == 'On') $output .= $paypal_subject . '<br />'; $output .= 'You can contact about this payment to sales@server.com<br />';
      Kind Regards.

      • great!! is it text only or html? can I make the address a mailto link?

        • Hello.
          You can use something like this:
          if ($is_show_it == 'On') $output .= $paypal_subject . '<br />'; $output .= 'You can contact about this payment to <a href="mailto:sales@server.com" target="_top" rel="nofollow">sales@server.com</a><br />';

  6. Hi there ,
    Can my costumer pay for booking gift voucher and book later ?
    Regards marc

    • Hello.
      Unfortunately, such feature does not exist in the Booking Calendar versions.
      In the Booking Calendar Business Large version possible to use the coupon codes for the discounts, its possible to use in the moment of creation new booking.

      So, I can suggest that you can "sell" these coupon codes (which you need to create in the Booking Calendar admin panel) on your website, by using some other "e-commerce" plugin. Because there exist just simple selling, without booking process.

      Kind Regards.

    • Hello.
      Please open this file https://theturret.com.au/wp-content/plugins/booking/css/client.css

      then find this code:
      .booking_form_div textarea, .booking_form_div input[type="text"], .booking_form_div select { border-color: #DFDFDF; -moz-border-radius: 4px; -webkit-border-radius: 4px; border-radius: 4px; border-style: solid; border-width: 1px; }
      and replace it to this code:
      .booking_form_div textarea, .booking_form_div input[type="text"], .booking_form_div select { border-color: #DFDFDF; -moz-border-radius: 4px; -webkit-border-radius: 4px; border-radius: 4px; border-style: solid; border-width: 1px; box-sizing: inherit; }

      • thank you I have done that but no change. any other ideas?

        • Hello.
          you are using this code, right now:
          .booking_form_div textarea, .booking_form_div input[type="text"], .booking_form_div select { border-color: #DFDFDF; -moz-border-radius: 4px; -webkit-border-radius: 4px; border-radius: 4px; border-style: solid; border-width: 1px; border-sizing: inherit; }
          But you need to use this code:
          .booking_form_div textarea, .booking_form_div input[type="text"], .booking_form_div select { border-color: #DFDFDF; -moz-border-radius: 4px; -webkit-border-radius: 4px; border-radius: 4px; border-style: solid; border-width: 1px; box-sizing: inherit; }

          You need to change the "border-sizing" to "box-sizing".

          • thank you. it must be a firefox thing as it works fine in Safari but not firefox unless its stuck in my cache.

  8. How to change Booking Calendar month and weekdays name from Swedish to English?

    • Hello.
      The default version of the plugin is English.
      You need to have the correct English (not the Swedish) locale in the config.php file in root of your website.

      If you need to have the locale in Swedish but still need to have the interface of the plugin in English, please rename these 2 files:

      ../booking/languages/wpdev-booking-sv_SE.mo
      and
      ../booking/languages/wpdev-booking-sv_SE.po

  9. Hi,
    I do not understand how the search form works.
    I need to create a page with all the resources, but how?
    Can you enlighten me ?
    thank you.

    • Hello.
      1) You are need to create separate pages, where you need to insert the booking forms for the different booking resources.
      2) Then you can create the page, where you can insert the search form shortcode.
      3) After this you need to open the Booking > Settings > Search page and click on "clear cache" button, you have to see how many posts with booking forms found.
      4) Now you can test your search form on the client side of your website.

      PS Please read more info about the booking resources and how to configure them here https://wpbookingcalendar.com/help/booking-resource/
      Please read more how to insert and configure the booking shortcode into the post or page here https://wpbookingcalendar.com/help/inserting-booking-form/

      Kind Regards.

  10. On my site https://www.knightrin.com/, the main page (onepage) where the tracks play, there is place where you press the arrow down to see information about whats playing. This does not show when I have your booking plugin activated which mean I can not use your plugin and I love your plugin. I have been using it for the pass two years. Can you help find out why your plugin is conflicting with my theme?

    • Hello.
      I can not test it, because you deactivated the Booking Calendar.
      Try to deactivate one by one all other active your plugins and recheck if its will work (Booking Calendar together with your theme or not), may be a reason of the issue is conflict with some other active your plugin.
      Kind Regards.