Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello,
    I need to tell you what happened with the "emails not sending" problem so that others are aware if they have the same problem that started about 3-4 weeks ago.

    I have the Booking Site Large Plugin and it has been running perfectly for 12+ Months. Then suddenly our customers were saying they did not get booking system emails.

    The admin email for my booking system is a "yahoo.com" account.

    Customers were receiving emails if they had a "isp.com" account but not a;
    gmail.com
    hotmail.com
    yahoo.com.au

    Those emails were rejected by hotmail/yahoo/gmail servers due to their new email policy.

    Error logs are showing to refer below links :
    https://support.google.com/mail/answer/2451690
    https://help.yahoo.com/kb/SLN7253.html?impressions=true

    WordPress was sending emails from 'username@orion-dse.fastwebservers.com.au' email address, and I needed to enable SMTP authentication with wordpress site so the emails would send from my yahoo email address instead of username@orion-dse.fastwebservers.com.au cPanel default username. This appears to have fixed the issue.

    I was able to fix this problem by installing the "Configure SMTP" wordpress plugin.

    You can setup SMTP authentication through any wordpress smtp plugin.
    Please refer https://www.youtube.com/watch?v=ZZPfkzEaJaQ

    Thank you

    • Hello.
      Thank you for this discover and detail description.
      Kind regards.

      • Maybe you should update your "emails not sending" FAQ's to include this tip

    • Greetings,

      I have also noticed this bug.

      Using the smtp plugin is not an acceptable answer.

      On my webhost, if the emails would happen to bounce using this fix I would never see that they were bounced and lose the booking.

      The problem seems to be that the return path is different from the "sent from" header

      ie:

      Return-Path:
      From:

      I have no problems with the "si-contact-form" plugin. it sends the correct "return" and "from" matching headers.

      Thus it seems to be a wpbooking calendar issue in the sendmail function.

      • Hello.
        The using "smtp plugin" is useful only in case if you do not receive emails at all (and its relative to the issues with free email servers, as in faq troubleshooting description).

        I was emailing to you description how field "From" is generating for emails, in case if you are using [visitoremails] shortcode:
        If you set the [visitoremail] shortcode in that field, then system try to set there email, that was filled in the booking form. If you filled in the booking form the fields for the first name, second name and email like this: First name: Jo Second Name: Smith Email: smith@server.com Then system have to replace your [visitoremail] shortcode to this value: "Jo Smith" <smith@server.com>

        I can suggest that you try to fill different data into those fields, and investigate what results you will receive there.

        Also a question, does this issue exist only for the "new emails", or also for the "approved/pending" emails ?
        Kind Regards.

  2. i want to set my new booking setup to have the ability to book for published rates - and to book "free" for personal use and have availability for both appear on the published calender. How can I do this?
    Thanks

    • Hello.
      In the Business Large version you can create the discount coupon on the Booking > Resources > Coupons page and set the 100% discount rate for that coupon code. So you can make the bookings for free.
      Other visitors who do not know this coupon code can not have that discount.

      PS In addition if these bookings will be made by you, you can just skip the payment form without payment. The bookings will be exist in the system. You just need to be sure that you do not activated the "automatic cancelation of pending bookings, which do not have successfully paid status" on the general booking settings page in admin panel.

  3. Hi there,

    Can you advise if it is possible to show the our season names, dates and costs on the front end of the site?

    This is so users can see the costs at a glance over the year - is there a short code for it?

    Many thanks!

    • Hello.
      Sorry, this feature do not exist in the Booking Calendar versions, yet.
      Kind regards.

      • Ok - many thanks for the prompt reply. I'll simply copy and paste the text from the admin > seasons dates into a page on the site.

        • Sorry, forgot to add - I am using 'Valuation Days' which is setup for prices for 7 and 14 days across different season filters.

          • Hello.
            Can you send the screenshots of your cost settings and link to the page with that booking form to support email: support @ wpbookingcalendar.com
            Kind regards.

  4. Hi there,

    We have our calendar set so that users can only select weeks to book (day range of 7 starting on a Friday) - but it will not allow a user to select more than one week at a time. Is is possible to allow users to pick more than one week in a single booking?

    Many thanks.

    • Hello.
      Yes, it's possible.
      You need to activate the "range days selection mode using 2 mouse clicks", then set minimum number of days selections as 7 and maximum as 28. Also please set the "specific number of days selections as "7,14,21,28".
      Kind regards.

      • Fantastic - thanks for the speedy reply - that's sorted - though now my prices are not showing under the booking calendar after clicking on it (it used to show the cost for the week but now shows 0). I must be missing a setting again.

        Thanks again!

  5. Hi, is there a way to configure the max visitors for a resource to be higher than 12? For example we need 50 vistors

    • Hello.
      If you want to increase the number of max. visitors from the 12 to your value at the Booking > Resources page, so then you are need to make a little fix.
      Please open this file ../booking/inc/biz_l.php
      then find this code:

      <?php for ($m_id = 1; $m_id < 13; $m_id++) { ?> <option <?php if ( $bt->visitors==$m_id) echo 'selected="SELECTED"' ?> value="<?php echo $m_id; ?>"><?php echo $m_id ?></option> <?php } ?>
      and replace 13 to your value in that code
      Kind Regards.

      • Ah, I had done that, but now I see there are two places in biz_l.php to do this, thanks!

  6. Hi there,

    Can you advise if it is possible to brand the emails that go from the wpbookingcalendar to be in HTML format - so I can include some styling to the emails?

    • Hello.
      Yes, it's possible in the paid versions of Booking Calendar on the Booking > Settings > Emails page.

  7. I have 2 issues. I'd like to change the color of the font in the form field from dark grey to white as I have a black back ground. I would also like the form to display next to the calendar instead of below it as there is a ton of empty space caused by the form being below.

    https://bushorephoto.com/bookings/

    Thank you

  8. Hello,
    Is it possible to add prices to resources to appear on the booking form when you are filling it (like I see in some examples), just as a customer information? (I have the "personal" version of the plugin and I know that this version don't include "online payment", but, again, just as a customer information to include in the form and maybe in the notification emails).
    If not possible, from what version of the plugin allows this?
    Thanks.

    • Hello.
      It's possible only in the Booking Calendar Business Medium and higher versions.
      You can use the [cost_hint] shortcode on the Booking > Settings > Fields page to show the actual cost of the booking, which can depend from the selected dates and option selections in booking form. Please test it in live demo.
      You can upgrade to that version using the "Upgrade" link at top right side of general booking settings page in your admin panel.

  9. Hi, in the filter Payment in Bookings listing I note you can add a Custom field. But how do you add it to the drop down lists when clicking on the tag Payment Status.

    I'm asking because I'm not sure how to quickly find the payments that have only paid a deposit and so I'd like to add a Payment type - Deposit Paid. Is there anything in the filter that I could check daily to see if I need to send the 'Send payment request to visitor' for the balance? Is it as manual as checking, then having to edit the total box and then resend the payment email?

    Many thanks, Lindsay

    • Actually I found the Partially paid status which would do for Deposit Paid, but wondering if there is not a reminder to pick up those outstanding payments - or does it have to be manual. i.e. I'd have to search for Partially Paid payment status with checkins coming up in the next month (for example). Then change the cost figure and resend the Payment email.

      If this is so it would be a great feature if you could be reminded about payment status for those with a balance outstanding when the checkin is within a certain time period.

      • Hello.
        Unfortunately that feature does not exist yet.
        I will add to the todo list for having it in some future updates.
        Kind regards.

  10. Hi,
    1) which version allows admin to configure a specific time range as unavailable per each weekday, (eg. only offer times between 1pm to 3pm on saturday and sunday, 1pm to 5pm on monday and 1pm until 9pm on all other weekdays)

    2) can a zero booking charge be configured as default in all versions?

    3) Which versions offer a mouse drag or other input method so customer can customize duration time of booking within allowed time range to suit themselves?

    Thanks

    • Hello.
      1) In the Business Medium versions possible to configure the times fields, which can be different for the different week days. Please check how to configure it here: https://wpbookingcalendar.com/help/different-time-slots-selections-for-different-days/

      2) Yes. You can set the cost per resources as 0 on the Booking > Resources page.

      3) It's possible to use the selectboxes for the start time selections and duration of time selections in your booking form.
      Please test it at the live demo of Business Small version, which configured by default for the booking of times in selected date. You can use the form fields shortcode generator at the right side of Booking > Settings > Fields page for the easy creation of correct form field (time field).

      Please note, in the Business Medium live demo you will be need to reconfigure the days selections to single day on general booking settings page for be able to make the bookings for the times.

      Please read more about form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/