Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello.
    I would like to change something in page of
    Booking=>setting=>Fields Tab
    but when I click "Save changes" ,there is message of "HTTP Error 403 Forbidden"...

    Other page don't have any problem.

    What is causing this error?

    • Hello.
      Please recheck that your form do not contain any URLs inside. Probably your server configuration block such type of requests.
      If you are still will have this issue, please check the error.log file in your server configuration yo be sure in a reason of that issue.
      Kind regards.

      • thank you for reply.

        >Probably your server configuration block such type of requests.

        what do you mean "such type of requests" which you mention ?

        If you can tell me detail of the request, I will ask server administrator.

        Best regards,

        • Hello.
          Your server configuration have the checking in the any POST request about the URLs, and if any parameters in this request contain any URLs its block.
          At least I can suggest this reason, but its can be something else. Please recheck the error.log file for more detail about that.
          Kind Regards.

          • hello. thank you for reply.

            I checked our server.
            The cause of this problem was WAF setting of our server.

            I made this inactivate.
            So there is no error any more now.

            But I still have concern.
            If I inactivate WAF, there are risk of security especially Cross Site Scripting.

            how can I protect our website against thread of Cross Site Scripting.

            Do I need to set "sanitizing" in the plugin?

            Best regards.

            • Hello.
              Please try to make this fix.
              Please open this file ../booking/inc/pesonal.php

              then find this code:
              $booking_form = ($_POST['booking_form']); $booking_form = str_replace('\"','"',$booking_form); $booking_form = str_replace("\'","'",$booking_form); //$booking_form = htmlspecialchars_decode($booking_form); //////////////////////////////////////////////////////////////////////////////////////////////////////////// if ( get_bk_option( 'booking_form' ) !== false ) update_bk_option( 'booking_form' , $booking_form ); else add_bk_option( 'booking_form' , $booking_form ); $booking_form_show = ($_POST['booking_form_show']); $booking_form_show = str_replace('\"','"',$booking_form_show); $booking_form_show = str_replace("\'","'",$booking_form_show);

              and replace it to this code:
              $booking_form = ($_POST['booking_form']); $booking_form = str_replace('\"','"',$booking_form); $booking_form = str_replace("\'","'",$booking_form); $booking_form = sanitize_text_field( $booking_form ); //$booking_form = htmlspecialchars_decode($booking_form); //////////////////////////////////////////////////////////////////////////////////////////////////////////// if ( get_bk_option( 'booking_form' ) !== false ) update_bk_option( 'booking_form' , $booking_form ); else add_bk_option( 'booking_form' , $booking_form ); $booking_form_show = ($_POST['booking_form_show']); $booking_form_show = str_replace('\"','"',$booking_form_show); $booking_form_show = str_replace("\'","'",$booking_form_show); $booking_form_show = sanitize_text_field( $booking_form_show );

  2. I use Booking Calendar on https://ernstshus.se/.
    The plugin changes the left margin when the site is visited with iPad or phone.
    The problem didn't occur when I used the old theme, Inspired (discontinued).
    Theme is Inovado 4.5.2. WP 3.9.1.

    Booking Calendar was found to be the "culprit" when I de-activated plugins one by one.

    Please advise.

    Rgds / Johan

    • Hello.
      Do you sure that this issue, relative to the Booking Calendar ?
      If you deactivated only the Booking Calendar do you see the website in good way ?
      Kind Regards.

      • Yepp, deactivated every plugin and the site looked perfect.
        Activated each plugin one at a time, and when I activated Booking Calendar, the issue appeared again.
        Do you want to have access to wp-admin?
        Rgds,
        Johan

        • Hello.
          Can you deactivate only the Booking Calendar plugin and then retest it ? So all other plugins will be active.
          Kind regards.

            • Hello.
              Please make this fix.
              Please open this file https://ernstshus.se/wp-content/themes/inovado/framework/css/skeleton.css?ver=1
              then find this code:
              @media only screen and (max-width: 767px) { .container { width: 300px; }
              and replace it to this code:

              @media only screen and (max-width: 767px) { .container { width: 300px !important; }

              Then find this code:
              @media only screen and (min-width: 480px) and (max-width: 767px) { .container { width: 420px; }
              and replace it to this code:
              @media only screen and (min-width: 480px) and (max-width: 767px) { .container { width: 420px !important; }
              then find this code:
              /* Note: Design for a width of 768px */ @media only screen and (min-width: 768px) and (max-width: 959px) { .container { width: 768px; }

              and replace it to this code:
              /* Note: Design for a width of 768px */ @media only screen and (min-width: 768px) and (max-width: 959px) { .container { width: 768px !important; }

              • Added these lines to theme custom CSS. Worked great.
                Why where the new code needed anyway?

                • Hello.
                  We will try to improve CSS for the next updates of plugin to do not have this type of CSS conflict in a future.
                  Kind Regards.

  3. Hi,
    We are using WP Booking Calendar version: 9.Business.Medium.SingleSite.5.1.2. I've come across a bug when trying to book with half days. This is the calendar: https://www.devon-dubs.co.uk/the-vans/hector#bookings

    I have set it so that you can only select:
    - Monday to Monday
    - Monday to Friday
    - Friday to Monday
    - Friday to Friday

    However say if I try to select 20th - 23rd June 2014 on this calendar, it won't let me. I'm guessing because it ends on a day which the next booking starts from. In the settings I've set the check in time to 14:00, and the check out time to 11:00, so this shouldn't be the issue.

    You can select a range that starts on a day that the previous booking ends on. e.g. 27th - 30th June 2014

      • Hi,
        I've done the update but it still has issues. Strangely if you go to the page https://www.devon-dubs.co.uk/the-vans/hector#bookings and try to select 20th – 23rd June 2014 on this calendar, it won't work, neither 2nd - 6th June, or others like that. However if you forward to July 2014 for example, and select any range, then go back to June and select 20th -23rd it works, same with the others. But you have to click twice on the start day in order for it to respond.

        • Hello.
          Please try to make this fix.
          Please open this file ../booking/inc/js/biz_s.js

          then find this code:

          i=0; while( ( i < bk_2clicks_mode_days_min ) ) { i++; td_class = (selceted_first_day.getMonth()+1) + '-' + selceted_first_day.getDate() + '-' + selceted_first_day.getFullYear(); if ( is_this_day_booked(bk_type, td_class, (i)) ) { inst.dates=[]; jQuery.datepick._updateDatepick(inst); return false; // check if day is booked } selceted_first_day.setFullYear(selceted_first_day.getFullYear(),(selceted_first_day.getMonth()), (selceted_first_day.getDate() + 1) ); }
          and replace it to this code:
          i=0; while( ( i < bk_2clicks_mode_days_min ) ) { // i++; td_class = (selceted_first_day.getMonth()+1) + '-' + selceted_first_day.getDate() + '-' + selceted_first_day.getFullYear(); if ( is_this_day_booked(bk_type, td_class, (i)) ) { inst.dates=[]; jQuery.datepick._updateDatepick(inst); return false; // check if day is booked } selceted_first_day.setFullYear(selceted_first_day.getFullYear(),(selceted_first_day.getMonth()), (selceted_first_day.getDate() + 1) ); i++; }

          Please retest it with different days selections. Please reply after that if its help or not.
          thank you.

          • Hi thanks for the reply. No that didn't make a difference. Just so that I know its not just me, but the same thing happens when you try it?

            Thanks

            • Hello.
              Sorry, please make also this fix in the same place.
              from this code:
              selceted_first_day.setFullYear(real_start_dynamic_date.getFullYear(),(real_start_dynamic_date.getMonth()), (real_start_dynamic_date.getDate() + 1) ); i=0; while( ( i < bk_2clicks_mode_days_min ) ) { // i++; td_class = (selceted_first_day.getMonth()+1) + '-' + selceted_first_day.getDate() + '-' + selceted_first_day.getFullYear(); if ( is_this_day_booked(bk_type, td_class, (i)) ) { inst.dates=[]; jQuery.datepick._updateDatepick(inst); return false; // check if day is booked } selceted_first_day.setFullYear(selceted_first_day.getFullYear(),(selceted_first_day.getMonth()), (selceted_first_day.getDate() + 1) ); i++; }
              to this:
              selceted_first_day.setFullYear(real_start_dynamic_date.getFullYear(),(real_start_dynamic_date.getMonth()), (real_start_dynamic_date.getDate() ) ); i=0; while( ( i < bk_2clicks_mode_days_min ) ) { // i++; td_class = (selceted_first_day.getMonth()+1) + '-' + selceted_first_day.getDate() + '-' + selceted_first_day.getFullYear(); if ( is_this_day_booked(bk_type, td_class, (i)) ) { inst.dates=[]; jQuery.datepick._updateDatepick(inst); return false; // check if day is booked } selceted_first_day.setFullYear(selceted_first_day.getFullYear(),(selceted_first_day.getMonth()), (selceted_first_day.getDate() + 1) ); i++; }

  4. Hello !
    I'm using 9.Personal.SingleSite.5.1.3.
    Adresse of my site/page with the problem : https://www.hotelbubu.com/?room=double-room ( end of the page)
    the issue : I can't see navigation button before and after calendar for previous and next month. is that normal ? How can i show them ? ( sorry for my english!)
    Thanks
    Fabien

    • Hello.
      Please open the general booking settings page and in the "calendar section", please recheck that you set for the "number of month" to scroll the value higher than 1 month, for example "12 months".
      If you still will have this issue, please switch the calendar skin to the default original skin (not your custom skin).
      Then test it again.
      Kind regards.

      • Thanks for your reply.
        The issu come from the skin. With the defaut skin that works fine ! thanks a lot !

        I have an other question about the upgrade. I bought the personnal edition. If i want to upgrade to business small, how much is it ?

        • Hello.
          The cost if upgrade to higher version usually higher then difference in cost between 2 versions.
          You can check it by clicking on "Upgrade button" at top right side of general booking settings page in your admin panel.

  5. Hello,
    I try to install the bookingcalendar plug in. After activating it, the screen goes blank. Only after I deactivate the bookingcalendar everything change to normal. I don't know what to do.

    Could there be a conflict of one of the following plugins that i have installed ?
    akismet, contactform 7, gallery plugin, nextgen gallerij, simple-custum css, simple coial buttons, social media widget, tablepress, twitter plugin, wordpress seo.

    Version WP 3.9.1, template 2014.

    • Hello.
      Try to deactivate all other active plugins. After this try to activate the Booking Calendar. If you will have success, please activate one by one all other plugins.

      If you are still will have this issue, please open the error.log file (its somewhere in your server configurations) and recheck about the reason of that issue.
      Kind Regards.

  6. Hi guys!
    I've bought your plugin for wordpress and I've got a problem on email translation.
    I installed WordPress 3.9 and here there are all plugin versions:

    ...
    Booking Calendar Version 9.Business.Small.SingleSite.5.0.4
    WP-Mail-SMTP Version 0.9.4
    WPML CMS Nav Version 1.4.3
    WPML Media Version 2.1.3
    WPML Multilingual CMS Version 3.1.5
    WPML Sticky Links Version 1.3.3
    WPML String Translation Version 2.0.5
    WPML Translation Analytics Version 1.0.3
    WPML Translation Management Version 1.9.4

    I set all email translations and everything is ok when I first have a new booking request (the user receives the correct translation of the email), but when I approve/modify/deny a booking the user receives the email in the primary language configured (italian in this case). Maybe I did something wrong, the following is an example of email text:

    [lang=it_IT]La tua richiesta di prenotazione per il [dates] è stata modificata.[lang=en_EN]Your booking on [dates] has been modified.[lang=ru_RU]Ваш запрос на бронирование на [dates] был изменен.

    or
    La tua richiesta di prenotazione per il [dates] è stata modificata.[lang=en_EN]Your booking on [dates] has been modified.[lang=ru_RU]Ваш запрос на бронирование на [dates] был изменен.

    or
    Your booking on [dates] has been modified.[lang=it_IT]La tua richiesta di prenotazione per il [dates] è stata modificata.[lang=ru_RU]Ваш запрос на бронирование на [dates] был изменен.

    The further emails are always in italian.
    Can you help me please?
    Thanks
    Emanuela

    • Hello.
      when you approve or decline specific booking, you admin panel must be switch to the language, in which you need to send the email. So firstly swtitch the language of admin panel and then approve or decline the booking.
      This workflow will be improved in a future updates for automatic set of the language.
      Kind Regards.

  7. hello.
    Im using small business edition.

    My question is here.

    1.And i would like to replace character in the original Form to Japanese words.

    2.Can I change the ordering of the each fields?

    3.In your demosite (https://bs.wpbookingcalendar.com/admin-panel/)
    The Text area of "Booking => setting => Form fields" is written by HTML, But not HTML in my wordpress.
    So I can't add HTML codes...

    please help me.

    • Hello.
      1) You can replace the form fields and text/labels for your booking form on the Booking > Settings > Fields page.
      2) You have to able to edit or add the HTML tags into the booking form on the Booking > Settings > Fields page.
      If you can not do that, please try to deactivate one by one all other active plugins and retest it again, may be some other plugin make any type of conflicts there.
      If you are still will have this issue, please send the screenshots with that issue to the support email: support @ wpbookingcalendar.com
      Kind Regards.

  8. Hello,

    I need a booking system, that can do this:

    - renting a photo studio
    - adding also some equipment via checkboxes,e.g. light, camera, etc.
    (If it would calculate the price with all the added equipment would be great, but isn't a must-have)
    - beeing able to mangage clients who rent the studio at regular intervals, e.g. every Monday (so the admin doesn't need to add the Monday-booking manually every Monday.

    Which version can do that and where exactly are these features mentioned in the feature list here?

    • Hello.
      - Please read firstly the general instruction about usage of paid versions of Booking Calendar: https://wpbookingcalendar.com/faq/general-usage-instruction/
      - In the Booking Calendar Business Medium and higher versions you can define the additional cost at the Booking > Resources > Advanced cost page in admin panel, which will depend from the options selections in the selectboxes or checkboxes from your booking form. Please read more about this configuration at this page: https://wpbookingcalendar.com/faq/adding-additional-costs-of-additional-charges/
      - For ability to make the booking on the front-end, its required from the visitors who making the booking to select each day, where he want to make the booking. So in general its does not possible to set automatic selections of the every Monday to book. But your visitor can select these every Monday and then make the booking. If you will need to make the booking of the specific times in these "every selected Monday" days, then you need to have selected this options "Use time selections as recurrent time slots" at the calendar section on the General Booking Settings page in admin panel.

      The ability to configure bookings for the specific times possible only in the Booking Calendar Business Small / Business Medium versions. Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      You can configure the timeslots selections on the Booking > Settings > Fields page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or "starttime" and "duration" of time selections shortcodes or even start time and end time entering shortcodes.

      Please read more about the booking form fields configuration herehttps://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      Please note, Booking Calendar support only in-line month view calendar, where visitors can select specific date for the booking, and times visitor can select or enter in the booking form fields.

      Kind Regards.

    • ...oh, and the studio should be rent hourly not only for day-wise.

      • Thank you for your reply. This was very helpful.
        I see the calendar has only a view for days, it's not possible to show visitors an overview which our the studio is still for rent?!
        Do you have another plugin that is more useful for hour-wise rents? Seeing only the days will not work good for my case.

        • Unfortunately the showing the times to select in calendar or just timeslot list to book with out the calendar (selected date(s)) does not supported by Booking Calendar. Its require the in-line month view calendar to select the date before selection of the times. Also we do not have some other alternative plugin.
          Kind Regards.

      • Hello.
        Please recheck my previous reply.

        The ability to configure bookings for the specific times possible only in the Booking Calendar Business Small / Business Mediumversions. Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in currentspecific calendar.

        You can configure the timeslots selections on the Booking > Settings > Fields page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

        You can use one"timerange" (timeslots) or "start time" and"end time" selections or "starttime" and "duration" of time selections shortcodes or even start time and end time entering shortcodes.

        Please read more about the booking form fields configuration herehttps://wpbookingcalendar.com/help/booking-form-fields/

        You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

        Please note, Booking Calendar support only in-line month view calendar, where visitors can select specific date for the booking, and times visitor can select or enter in the booking form fields.

  9. Hello,

    Booking Calendar seems to be the solution we are looking for. With the 'resource scheduler' as its key feature, does Booking Calendar have a front-end Calendar view of events - similar to Google calendar month and list views? Optimally, an events list widget would be best for home page display of scheduled events, and a month view page for a broader list of events. If these display features are unavailable, is it possible to integrate Booking Calender events with other WordPress Calendar plugins for display purposes?

    Thanks for your advices.

    • Hello.
      Booking Calendar support only inline month view mode. Where dates can be available or unavailable. It's doesn't support showing inside of the dates some other info about the events or just listing. Booking calendar is just for making booking on specific dates. Also it's does not support integrations with other events calendars.

      Please note, in the Business Large version possible to make several reservations per specific FULL date(s) by visitors (not time slots). At this version possible to set capacity of the booking resource, that date(s) in calendar will be available until number of reservations is less then capacity of the booking resource. But in this version possible to make bookings only for FULL date, not a time slots (time slots in this version only record data in DB, but not play any logic in booking).
      Please test it in the live demo of that version.
      Kind regards.

  10. Hello,
    I purchased this booking system for almost $600.00. I own a bus company and we need to be able to book over 1000 people per day, per bus, for a huge event we are running transportation for:
    QUESTION: How do I set-up the booking system for 1000 riders per day - per bus?
    I can't find out how to do this anywhere in your instructions and by searching endlessly through the RESOURCES and SETTINGS to try to figure it out.
    Thanks for your help.
    Steve

    • Hello.

      Please read more info about the booking resources and how to configure them here https://wpbookingcalendar.com/help/booking-resource/

      You need to activate option "Set capacity based on number of visitors" at the general booking settings page and activate the second radio button: "Display tooltip on calendar(s) to show availability based on total (fixed) number of visitors for the resource, which can be at free booking resource items" (in sub settings); it's at the general booking settings page at the advanced section.

      And then set the booking resource with specific capacity (parent resource with specific number of child resources) at the Booking > resources page.

      Just general info.
      At the Booking Calendar Business Large version possible to set the capacity of the booking resource, it’s mean that your visitors can make the several reservations per the same date. In other words, the date(s) in calendar will be available until number of reservations per these full dates is less than capacity of thebooking resource.
      Please note, if you will use the timeslot selection for the bookingresource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability.