Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi,

    I can't see the calendar whe I press the "Add Booking" tab.
    It says that the calendar is loading, but it never loads.
    I have checked for errors using IE status bar and using Console2. There are no errors.

    How should I fix this?

    Christian

  2. Sorry, one more thing:

    I also had premium access, but I uninstalled the plugin to try and resolve the issue and now I do not have PREMIUM anymore.
    How can I get my premium back?

    Thank you,

    Christian

    • Hello.
      You can request latest update of the paid version here https://wpbookingcalendar.com/request-update/

      According is not showing calendar.
      Probably you are have some JavaScript error at that page. Please recheck your page for the any JavaScript errors and try to fix them.

      Please check the more info about relative issues at the troubleshooting section at the FAQ page of plugin site: https://wpbookingcalendar.com/FAQ/

      If you are still will have this issue, please try to deactivate one by one your active plugins and recheck if its help or not. If its not help, please try to deactivate the actual theme and activate the default wordpress theme. Need to find the reason why the calendar is not showing.

      Kind regards.

        • Hello.
          Probably the calling of that function have to be in the functions.php or some order file like this header-page.php
          Please contact the developer if that theme for more info about that.

          Also if you do not use the latest version of Booking Calendar 5.1.4, then please update it.
          Kind regards.

  3. Hello,

    We have the business large bookingkalender, but are strugling to get the search form correct.
    I know that I need to create a tag on a regular page (page with info about the room)

    But can you give me an example of the code.
    I.e. I want to let people search if a room is bookable as last minute or not.
    So I need to have a tag called last-minute with values : yes or no.

    Can you send me an example of the code for the room page and an exaple of the code for the search forms?

    Many thanks for your reply. I'm desperate.

    best regards,
    Peter

    • Hello.
      Right now the searching for such additional options, relative to your booking resources possible only by using the "custom fields" in the posts or pages, where you was inserting the booking forms.

      Please read this info firstly https://wpbookingcalendar.com/faq/selecting-tags-in-search-form/

      For possibility to use the custom form fields from the post or page, where you are inserted the booking forms, like these,
      - property_ab (this is some parameter) - property_ac (number of beds) - property_ad (square meters) - ... etc...
      as parameters in the search form, which will apply to the search results, you are need to have these parameters in this format (names of the custom forms have to start from "booking_" term):
      - booking_property_ab (this is some parameter) - booking_property_ac (number of beds) - booking_property_ad (square meters)

      Then inside of the search form you are need to have the selections like this:
      Number of beds: <select id="booking_property_ac" name="tag"> <option value="1">1</option> <option value="2">2</option> </select>

      I your case you need to have the custom fields like this booking_last_minute in the specific post or page. and assign to them values, "yes" or "no".

      And then in the search form, use this:

      <select id="booking_last_minute" name="tag"> <option value="yes">Yes</option> <option value="no">No</option> </select>

      If you will have issues with showing search results please recheck this troubleshooting instruction: https://wpbookingcalendar.com/faq/no-search-results/

  4. Hi,

    Suddenly we don't receive emails from "New bookings" and we don't know what has happened. I updated to the newest version but the problem is still there.

    Thank you

    • Hello.

      According emails issue. Please recheck the troubleshooting instruction about the not sending of the emails at this page:https://wpbookingcalendar.com/faq/do-not-get-emails/

      Please check the last point about the emails, its relative about sending of the emails to the gmail.com yahoo.com accounts, etc...

      If you are still will have this issue, after rechecking of all points there, and do not found the reason why its appear, please try to deactivate one by one all other active plugins and then test it again. May be its because of the conflict with some other plugin.

      At least please recheck your error.log file in the server configurations about the sending emails.

      Kind regards.

  5. Hello,

    sorry if i will describe my Problem on German, my english is just bad.

    ---

    WP: v. 3.9.1
    Calendar: v. 5.1.4
    PHP: hostet by bplaced

    Ich benutze die freie Version vom Buchungskalender und es hat bis zu einer Umstellung "Alles" perfekt funktioniert!

    So habe ich es eingerichtet:
    • Das Verzeichnis vom Kalender via Filezilla in das Webspace-Verzeichnis /wp-content/plugins/ bei bplaced kopiert.
    • Im WP-Backend den Kalender aktiviert.
    • Einstellungen an mich angepasst
    • Sowohl auf dem PC als auch auf dem Smart Phone hat Alles funktioniert (Google Nexus 5)
    • Ich war voll zufrieden!

    Nach Umstellung, unerwünschte Überraschung:
    • Ich habe eine .de-Domain erworben und via A-Record auf meine Webseite (bplaced) weitergeleitet
    • Die Weiterleitung hat nach einigen Modifikationen in der wp-config.php wunderbar funktioniert
    • Am PC hat der Kalender auch super funktioniert
    • Dann habe ich es an meinem Nexus ausprobiert > nachdem anklicken eines Eingabefeldes erscheint die Tastatur und verschwindet direkt!
    • Eingabe von Daten ist somit nicht möglich!!!
    • Ich habe es dann an einem Samsung Tablett und Samsung Smart Phone ausprobiert > das selbe Problem!
    • Ich dachte es wäre ein allgemeines Problem mit mobilen Geräten?
    • Dann habe ich es an 2 verschiedenen iPhones ausprobiert > Die Tastatur verschwand nicht und man konnte die Eingabefelder ausfüllen!
    • An einem HTC hat es auch wunderbar funktioniert!

    Ich glaube, dass der Kalender mit einigen Android-Versionen nicht ganz klar kommt, aber auf die mobile Funktion kann ich nicht verzichten!

    Ich bin über jede Hilfe dankbar! 🙂

    Viele Grüße,
    Stani

    • Hello.
      Can you send the link to the page with that issue, so then I can test it more detail?
      I can test it only with the iPhone or In PC browser, when its switched to the mobile mode, so Its will not be directly android platform, but I will try to find that issue.
      Kind Regards.

        • Hello.
          I was retested it and its seems working fine.
          Does that issue appear for the any fields in the booking form on your android devices or only for some specific?
          Kind Regards.

            • Hello.
              Its strange.. Seems like something with focusing on the fields.

              Please try to make deactivation one by one all other active plugins and retest if its help or not. If its not help try to deactivate the actual theme and activate the default one. Just to check, may be reason of this issue in some conflict with other plugin or theme.
              Kind Regards.

  6. Hola,

    El "WP Booking Calendar" de nuestra página web http://www.basquecooltour.com de repente ha dejado de enviarnos los emails de las reservas que hacen los clientes y no sabemos por qué.

    Gracias.

    Hello,

    The "WP Booking Calendar" of our web http://www.basquecooltour.com has suddenly stopped sending the emails of reservations made ​​by customers, and we don't know why.

    Thanks.

    • Sorry, had not seen you have already answered the previous question.

  7. Hello.

    I will use your booking plug-in for reservation of travel tours.
    We have a lots of package tours.

    So I think I need to make each package tour at "Resource => Resource name" first,
    and then put different short code in each package tour description page.

    In this case, How can I display name of the package tour and cost which is set at "Resource => Resource name" in each user form and e-mail?

    Maybe I guess "Resource => Resource name" is name of the package tour

    • Hello.

      Inside of the email templates (at the Booking > Settings > Emails page) you can use these shortcodes to show the title of booking resource and total cost of the booking (not the cost per day):
      [resource_title] or [bookingtype] - inserting the title of the booking resource
      [cost] - inserting the cost of booking

      In the booking form (at the Booking > Settings > Fields page) you can use only the [cost_hint] shortcode to show the total cost of the booking, because this cost is dynamic.

      If you will need to show the title of the booking resource and cost per day for tis resource, then you can write it as static text in the edit post page shortcode before booking shortcode, because these infos typically static and can not be configured to show at the Booking > Settings > Fields page.

  8. I am using this software for a Vacation rentals. I need fields for cleaning fees and security deposits. Is there a way to add them?

  9. My booking calendar has been working fine.

    But since a few weeks ago the EDIT function no longer works.

    If I click on EDIT (Pencil icon) alongside a booking, it brings up the screen and allows me to make the edit change, but when I click to proceed nothing happens.

    Please can you assist?

    • Hello.
      Please recheck your page for the any JavaScript errors and try to fix them, if some of them exist.
      Please recheck that in the Booking > Settings > Fields page the booking form have the correct structure and there was no any non standard symbols, of if you are using there JavaScript, that there was no any JavaScript error.
      If you are using not the latest version of Booking Calendar, please try to update to the latest version 5.1.4 here https://wpbookingcalendar.com/request-update/
      If you are still will have this issue, please try to rest the booking form to the some standard form templates and then try to test it again.

      At least try to deactivate one by one other active plugins and then retest it, may be some other active plugin make done conflicts.
      Kind regards.

  10. Hello.
    automatic delivery email by Booking Calender(E-mail sent after the order) is delivered to junk folder of your Gmail.
    I already asked lental server company which my wordpress is installed. but they said that is the problem of application(WordPress or plug-in)...

    Do you know how to prevent this situation?

    • Hello.
      The setting specific email as junk/spam is very personalize and depend from the mail systems. Usualy if the user set the email several times as not the spam its have to go into the inbox, instead of spam folder.
      Its does not depend from the Booking Calendar.
      If you are using the paid version of Booking Calendar I can recommend to rewrite the email template at the Booking > Settings > Emails page (just to use other sentences) its can also impact to the marked such type of email as spam or no by the mail system.
      Kind Regards.