Support Archive

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  1. I am using V9.Business.Small.SingleSite.5.1.4 of WPBooking and have translated most of it (as far as possible) into German.

    Unfortunately I don't find the place to change the content of the dialog-page for changing or cancelling your bookings. The button at the end (e.g. in the change-dialog or even worse the "cancel"-button on the page where a user can cancel his booking himself) translates wrongly. I would like to see in the "Change-dialog a "Change your booking" instead of "Submit" (which I set in the form). There are two different words in the German language for "Cancel your Booking" = "Stornieren" and "Cancel this dialogue/action" = "Abbrechen". Where does WPBooking take the "Cancel / Abbrechen" word from and how can I change this into "Stornieren" only for this dialogue?

    Also: The message after my users cancel their booking seems not to be customizable. It says "The booking has been canceled successfully", which I would love to translate into German too.

    Thanks
    Frank

    • Hello.
      1) According "Cancel" booking button. You will be need to make a little customization.
      You need to open this file ../booking/inc/personal.php
      then find this code:
      if (isset($_GET['booking_cancel'])) { $value = __('Cancel', 'wpdev-booking');

      and replace it to this code:
      $value = __('Change your Booking', 'wpdev-booking'); if (isset($_GET['booking_cancel'])) { $value = __('Cancel Booking', 'wpdev-booking');

      Then you need to re-update the languages files from the source to have this new 'Cancel Booking' term in your translation. If you will have troubles with this translation file, please send it to me I will re-update it and then send it to you (you can send it to the support @ wpbookingcalendar.com )

      2) According message "The booking has been canceled successfully" please be sure that this term is translated in the language file and was not marking as "Fuzzy". Also please be sure that during cancellation of the booking the active locale of the website is German.

  2. Hello,

    I recently bought SMal Business and upgraded to Business Medium.

    I am trying to remove help button from the admin panel. Will you kindly help on this ?

    Many Thanks

    • Hello.

      Please make this fix:
      Please open this file ../booking/css/admin.css
      and add to the bottom of that file this code:
      #menu-wpdevplugin span.dropdown.pull-right { display:none; }

        • Hi There,

          I am trying to change some headlines i.e booking resource to restaurant, check in to Start date check out to finish date etc.

          Would there be any directions you could kindly provide ?

          Many Thanks

          • Hello.
            If you was meaning changing those words at the search availability form, then you can make it at the Booking > Settings > Search form (at Business Larger and MultiUser versions).
            Kind regards.

            • It is actually in the booking list page when you filter for dates.

              I am already using business medium.

              For small restaurant are suggesting for me to buy the business large & multi user ?

              If plug in allows language translation why does t not allowed to change a few words ?

              I would appreciate a more constructive help.

              Kind regards

              • Hi there,

                I have been waiting for the reply.

                Would you kindly help on the subject above?

                Many Thanks

                • Hello.
                  Sorry for delay with reply to your question.
                  For be able to change the words of "check in/out" words at the Booking Listing page in Filter tab, please make this fix:
                  Please open this file ../booking/lib/wpdev-bk-lib.php

                  then find this code:

                  __('Check In - Tomorrow', 'wpdev-booking'), __('Check Out - Tomorrow', 'wpdev-booking'),
                  and replace it to this code:
                  __('Start date - Tomorrow', 'wpdev-booking'), __('Finish date - Tomorrow', 'wpdev-booking'),

                  2) then find this code:

                  <label class="check_in_out" for="<?php echo $wpdevbk_id; ?>fixeddates"><?php _e('Check-in', 'wpdev-booking'); ?>:</label>

                  and replace it to this code:
                  <label class="check_in_out" for="<?php echo $wpdevbk_id; ?>fixeddates"><?php _e('Start date', 'wpdev-booking'); ?>:</label>

                  3) then find this code:

                  <label class="check_in_out" style="margin-top: 10px;" for="<?php echo $wpdevbk_id2; ?>fixeddates"><?php _e('Check-out', 'wpdev-booking'); ?>:</label>

                  and replace it to this code:
                  <label class="check_in_out" style="margin-top: 10px;" for="<?php echo $wpdevbk_id2; ?>fixeddates"><?php _e('Finish date', 'wpdev-booking'); ?>:</label>

                    • I am sorry to be trouble,

                      I tried but can not figured it out
                      Could you be a bit more specific of which code to add and where.

                      I would really appreciate your help.

                      Many thanks

  3. Hello all!

    I am running: 9.Business.Small.SingleSite.5.1.2

    We are using availability calendars to show property owners the current schedules of their units. We need to show them all of the bookings for that month, but old bookings disappear from the calendar. So, if it's Aug 20th, then 1-19th are gone. Once the 21st comes, the 20th is cleared. Data is still in the database, but it's just not showing in the calendar. Anyone know how to stop this?

    Thank you!

    Jon

    • Hello.
      If you are about to
      Show the bookings on the admin panel at the Booking Listing page, then you just need to switch (at the filter tab) from "Current dates" to "All dates" filter parameter.

      At the front-end side in calendar is showing the days starting from today date. If you need to show the past dates and bookings for that dates, then please specify, at what date to start showing these dates. And them we will send the customization which you will need to make. But please note, in this case visitor of your website can be able to make the bookings for the past dates, and that's why right now the past dates in calendar do not available.

  4. Hi There.

    I own a Kitesurfing school in South Africa and i have been searching high and low for a system that can help me with my bookings. I offer 1 or 2 day Private lessons "1 instructor 1 student or 1 , 2 or 3 day Group lessons " which is 1 instructor with 2 students or 1 student.

    My problem is dividing my 5 resources " 5 instuctors" between my days. I have the capacity to handle 10 students per day on a group course divide in two between 5 instructors or 5 students per day divided between 5 instructors.

    Is the system able to work this way. That if i receive a two day booking on a group course and a private booking on the same day it will show that there is only space for 6 people left as two resources have been used for the two different styles of booking.

    Hope i have explained this correctly.

    Kind regards
    Wesley From Constantly Kiting.
    info@constantlykiting.com
    http://www.constantlykiting.com

    • Hello.
      If you need todo all this withing 1 calendar, so then unfortunately its does not possible.
      The specific capacity possible to set for the booking resources only in 1 way. Its does not possible to mix together the "private and group" bookings. Sorry.

      In the Booking Calendar Business Large version, possible to make several reservations per specific FULL date(s) by visitors (not time slots). At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation). Please read more info about the booking resources and how to configure them here https://wpbookingcalendar.com/help/booking-resource/
      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.
      Kind Regards.

  5. Help there,

    Thank you for the great support.

    It seems the booking forms missing customisation.

    For example phone number accepts letters rather than numbers

    would there be any directions for the validation.

    Many Thanks

    • Hello.
      Sorry, this type of validations does not support in the actual versions of the Booking Calendar, yet. Its was not checking because the different users have the different phone entering format, and we need to create there some general rule.
      Booking Calendar only check for the correct entering emails.
      Kind Regards.

      • Thank you for the reply.

        So my client strongly requires this validation.
        would there be any other solution to this.

        Secondly, admin emails comes from wordpress despite i changed the email address right.
        will you be able to provide directions on this.

        Kindest regards

        • Hello.

          1) You can write your phone validations code inside of the ../booking/js/wpdev.bk.js file:
          inside of the content of the function:
          function mybooking_submit( submit_form , bk_type, wpdev_active_locale){
          for example after this code:
          // Recheck for max num. available visitors selection if ( element.name == ('visitors'+bk_type) ) if( typeof( is_max_visitors_selection_more_than_available ) == 'function' ) if ( is_max_visitors_selection_more_than_available( bk_type, inp_value, element ) ) return;
          in a way like this (if you are hvaing at the Booking > Settings > Fields page the Phone field configured like this: [text phone] ):
          Please note, we validate a phone number of 10 digits with no comma, no spaces, no punctuation and there will be no + sign in front the number - See more at: https://www.w3resource.com/javascript/form/phone-no-validation.php#sthash.U9FHwcdW.dpuf
          // Recheck for max num. available visitors selection if ( element.name == ('visitors'+bk_type) ) if( typeof( is_max_visitors_selection_more_than_available ) == 'function' ) if ( is_max_visitors_selection_more_than_available( bk_type, inp_value, element ) ) return; // Recheck for max num. available visitors selection if ( element.name == ('phone'+bk_type) ) { var reg = /^\d{10}$/; var message_verif_phone = "Please enter correctly phone number"; if ( inp_value != '' ) if(reg.test(inp_value) == false) {showErrorMessage( element , message_verif_phone);return;} }

          2) Booking Calendar use the standard "WordPress" wp_mail function for sending of the emails, which possibly can be overridden by the other plugins or theme.

          Firstly please open the Booking > Settings > Emails page and recheck that you correctly configured the emails in fields "From". that there was no any "WordPress titles". Test it.

          Then please try to deactivate one by one all other active plugins and test if its help or not, may be some other active plugin is override the wp_mail function and thats why you are having that "WordPress" title in the email template. try the same with theme.

          Also please open your contact book at your email account and try to delete that email contact, may be this contact already have the "WordPress" title saved in your contact book at your email account, and thats why you have that "WordPress" title in the emails.

            • Sorry to be trouble'

              I tried but could not figure out.

              could you kindly be a bit more specific and state which code to add where

              I would appreciate your help.

              • Hello.
                In the reply about phone validation is exist full
                Code for that. So if you will replace it, you have to have the validations.
                Also there is link for checking some other types of validations.

  6. Hi there.

    It need to have main "search block" on every page

    Is it possible without using shortcodes?
    Add some code directly in php file?

    Thanks.

  7. Please ignore last message it was about phone validation not this one

  8. Is there an option to sync the data from wp booking calendar to the homeaway connect or VRBO calendars?

    • Hello.
      Unfortunately, right now the Booking Calendar do not support the integrations/sync with other services like "homeaway connect" or VRBO, etc...
      Booking Calendar paid versions support only exporting of the exist bookings to the CSV format

  9. booking.bl.5.1.2
    WP - 3.9.2
    PHP 5.4
    Apache 2.2
    Browser tested : Chrome (latest)

    Bug description :

    How to reproduce :
    - Set ressource's rate at 160% for weekend.
    - Use system to reserve night with multi-click reservation

    Choose days from week and weekend, than deselect weekend and reselect it.

    Cost-hint will refresh each time, but will not give the right amount.

    Please contact me via e-mail so I can send you a screecap of the problem. It will be much easier to understand.

    Thank you

    • Hello.
      Please send the screenshots of the rates settings and link to the page with that booking form to this support email: support @ wpbookingcalendar.com

      • Hello Support,

        This problem still hasn't been solved yet and our client is loosing money everyday because of that. Had the screenshots and screenflow been sent to you as expected?

        • Hello.
          Sorry, I can not find the screenshots from you. Can you resend it now ?
          Please send the screenshots of your cost configuration from the Booking > Resources > Cost and rates page and link to the page with that booking form.
          After you sent this data to the support @ wpbookingcalendar.com, please notify here also (just in case if you email will be mark as spam and we can check it).

          P.S. Also try to update your version to the latest version 5.2. You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

          • Hi,

            I just sent you the explanation files in a message titled "Screenshots and screenflow, comments #9163-9164"

            Thank you

            • Hello.
              Got it.
              A) Firstly about the cost configurations. I will explain how its works and how possible to reconfigure it.
              Because you set the "cost per night" (at the General Booking Settings page at the cost section), system during calculation of the cost set the cost of second selected day as 0. Its different from the "cost per day", where each days have the specific cost.
              For example:
              If you select
              1) 17/10/2015 ($273) - then total cost, if you set the cost per night is $273 and if you set cost per day is $273
              2) 17/10/2015 ($273) + 18/10/2015 ($436,8) - then total cost, if you set the cost per night is $273 + 0 = 273 and if you set cost per day is $273 + 436,8 = 709,8
              3) 17/10/2015 ($273) + 18/10/2015 ($436,8) + 19/10/2015 ($436,8) - then total cost, if you set the cost per night is $273 + 0 + 436,8 = 709,8 and if you set cost per day is $273 + 436,8 + 436,8 = 1146,6

              From you screen-flow I can see that you need to have the cost of the last selected day (check-out) = 0.
              Then for having this cost calculation, you need to make this configuration:
              1) Firstly, you need to set the cost at the General Booking Settings page in the Cost section as cost per day.
              2) Then you need to open the Booking > Resources > Cost and rates page and for each booking resources click on the "Valuation days" button and configure this:
              For LAST day(s) = 0 $ per 1 day
              where "LAST" - its reserved word for detection of the last selected day.
              So in our example, after this config we will have this cost calculation:
              17/10/2015 ($273) + 18/10/2015 ($436,8) + 19/10/2015 ($436,8) - then total cost will be $273 + 436,8 + 0 = 709,8

              B) About the cost showing after days selections.
              Please note, the system send Ajax request for the "re-calculation" of the total cost of booking, during each time, when any days selected or deselected and when visitor change any options in selectboxes or checkboxes. Sending and receiving these requests require some time for updating at the front-end depend from the internet speed or for example on lost internet connection. And if visitor too fast click on several days (or immediately click on select and deselect days), system can show previous result because last one can be lost.

              You can improve this workflow to activate, instead of the "multi days selection" mode the "range days selection mode" with 2 mouse clicks. And at sub-settings you can set the minimum 3 days selections. You can configure it at the General Booking Settings page in Calendar section. Such days selections will look like at this demo: https://bm.wpbookingcalendar.com/

              Kind Regards.

  10. I need to disable the payment button after a user completes the new booking form. Bookings for my property require additional forms to be emails (legal releases) and I ONLY want someone to be able to pay after their booking has been Approved.

    Currently, when someone completes the form and clicks Submit, it makes a javascript update and displays the information they just entered in the booking with a PayPal button on the bottom.

    We want the process to work as follows:
    1) User completes Booking Form
    2) Admin approves Booking & Sends Payment Request email
    3) User clicks payment link and completes payment.

    I have the Custom Redirect set to go to a Thank You page in settings. But, that didn't change anything and it looks like it means once the booking is completed (i.e. paid).

    Any help would be much appreciated!

    • Hello.
      1) You can deactivate the all payment systems at the Booking > Settings > Payment page.
      Then after the visitor made the booking, he will not see the payment form, but instead of that he will be redirected to the "Thank you" page or just see the "Thank you" message, depend from your settings at the General Booking Settings page in "Form" section. So in the "thank you" page you just can write some info about that booking in process of approvement and visitor will receive the payment link by email.
      2) After admin will approve the booking and send the payment request, visitor can make the payment. If the visitor click on that link with payment request, he will be redirected to the page with payment form. Please note, there will be active only PayPal payment form (as default payment system)!
      You can read more about the configurations of the payment link here: https://wpbookingcalendar.com/faq/configure-editing-cancel-payment-bookings-for-visitors/
      Kind Regards.

      • AWESOME! That works perfectly!

        Thanks for the quick reply.

        -joe