Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Sur l’administration, comment reconnaître les réservations des différents chambres pour un hôtel par exemple.J'ai toutes les réservations globalement mais je ne sais pas pour quelle chambre la réservation est faite!

    Cordialement

    • Hello.
      In the email template (at the Booking > Settings > Emails page) you can use this shortcode [resource_title] to show the name of the booking resource (room), which was booked by the visitor.

      In you admin panel at the Booking Listing page you can see at the "Labels" column (it's at the left side), which resource (room) is booked by specific booking.
      And at the Calendar Overview page you can see the booked booking resource (room) at the left side column.

  2. Good Evening Support,

    I am using the Multi User version of Booking Calendar.

    The Standard Booking form does not meet my needs. I have created a custom Booking form and also updated the Standard form to suit my website. These are great and work for admin created calendars/resources but when a new user registers the system automatically sets up an account for them which I then activate their calendar then uses the original Booking Form. How do I set up so that all user can only use the Standard booking form which I set up?

    Thanks

    • Hello.
      You can make it by modifications of the source code.
      Please open this file ../{Booking Calendar Folder}/inc/personal.php

      then find this code:

      // Reset to Payment form function reset_to_default_form($form_type ){ if ($form_type == 'payment') return '[calendar] \n\ <div class="payment-form"> \n\ <p>'.__('Select Times','wpdev-booking').':<br />[select rangetime "10:00 AM - 12:00 PM@@10:00 - 12:00" "12:00 PM - 02:00 PM@@12:00 - 14:00" "02:00 PM - 04:00 PM@@14:00 - 16:00" "04:00 PM - 06:00 PM@@16:00 - 18:00" "06:00 PM - 08:00 PM@@18:00 - 20:00"]</p>\n\ <p>'.__('First Name (required)','wpdev-booking').':<br />[text* name] </p> \n\ <p>'.__('Last Name (required)','wpdev-booking').':<br />[text* secondname] </p> \n\ <p>'.__('Email (required)','wpdev-booking').':<br />[email* email] </p> \n\ <p>'.__('Phone','wpdev-booking').':<br />[text phone] </p> \n\ <p>'.__('Address (required)','wpdev-booking').':<br /> [text* address] </p> \n\ <p>'.__('City (required)','wpdev-booking').':<br /> [text* city] </p> \n\ <p>'.__('Post code (required)','wpdev-booking').':<br /> [text* postcode] </p> \n\ <p>'.__('Country (required)','wpdev-booking').':<br /> [country] </p> \n\ <p>'.__('Adults','wpdev-booking').': [select visitors class:span1 "1" "2" "3" "4"] '.__('Children','wpdev-booking').': [select children class:span1 "0" "1" "2" "3"]</p> \n\ <p>'.__('Details','wpdev-booking').':<br /> [textarea details] </p> \n\ <p>[checkbox* term_and_condition use_label_element "'.__('I Accept term and conditions','wpdev-booking').'"] </p> \n\ <p>[captcha]</p> \n\ <p>[submit class:btn "'.__('Send','wpdev-booking').'"]</p> \n\ </div>'; }

      and make your customizations of the booking form, which will be default for the new activated users.

      • Thank you for the support. (Still very new to this so please forgive any stupidity)

        Firstly with how developed this plug in is and the wide range of options, I am surprised that there isn't an option in Admin panel to customise the default booking form for all users through simple changes using a default form select options, or am I missing something. If this is not available might I suggest you consider it for future versions.

        2. I have opened the file you specified in Go Daddy and edited it as suggested but get this error message:
        Warning: require_once(D:\Hosting\11370506\html\wp-content\plugins\booking.multiuser.5.1.6\inc\personal.php) [function.require-once]: failed to open stream: Permission denied inD:\Hosting\11370506\html\wp-content\plugins\booking.multiuser.5.1.6\lib\wpbc-include.php on line 25

        Fatal error: require_once() [function.require]: Failed opening required 'D:\Hosting\11370506\html\wp-content\plugins\booking.multiuser.5.1.6/inc/personal.php' (include_path='.;C:\php\pear') inD:\Hosting\11370506\html\wp-content\plugins\booking.multiuser.5.1

        To get my site up and running again I then had to delete all of the Booking Calendar content and re-install. Have done this twice now.

        Is this because I cannot make the changes here? Do I need to change them in the zip files that were originally downloaded when I bought the package?

        Thank you.

        • Hello.
          1) We will add this feature to the TODO list for the future updates.
          2) Please make that fix locally at your computer, and then upload the entire folder to your website.
          For doing that please follow this instruction:
          - extract the content of plugin from zip file to your computer
          - make that your fix in the personal.php file
          - upload the entire "booking" folder to the ../wp-content/plugins/ folder of your server (using FTP)
          or archive that "booking folder" again to the zip file, and make the install of this plugin through the WordPress admin panel.

          • Dear Support,

            Update, I have now got that working as I wanted, thank-you for pointing me in the right direction. It was a bit more involved than the amendments you suggested as I then had to change the code for the auto generated e mail, but having ventured into code for the first time I managed to get it sorted (on about the 3rd attempt) Thanks again for the support.

  3. hello
    Please incident basis as set selection table book I would like to be able to choose which apartment to be booked are the above diagram 2 bedroom apartments as a parent category and then simply are already numbered and so is peace 3,4,5

    How quickly and easily fix

  4. HI there, I have the free version of your calendar/form and i'm loving it except for the fact that I badly need to change the text color of the form part as i'm using a template with a darkish background, how can I make this text white - Thanks

    • Hello.
      Please send the link to the page with that booking form.
      Thank you.

        • Hello.
          You are having the mistake in the CSS file customization.

          Please open this file https://littlespringfield.co.uk/wp-content/plugins/booking/css/client.css?ver=1.1

          then find this code:

          @media (max-width: 782px) { .wpdevbk input[type="text"], .wpdevbk select{ font-size: 1.1em; height: 28px; padding: 4px 8px; } .booking_form_div input[type=text], .booking_form_div textarea { width:278px; } .booking_form_div p{ color:#fff !important; } .booking_form_div input[type=text], .booking_form_div textarea { width:278px; } .wpdevbk .booking_form_div label{ color:#fff; }

          and replace it to this code:

          @media (max-width: 782px) { .wpdevbk input[type="text"], .wpdevbk select{ font-size: 1.1em; height: 28px; padding: 4px 8px; } } .booking_form_div input[type=text], .booking_form_div textarea { width:278px; } .booking_form_div p{ color:#fff !important; } .booking_form_div input[type=text], .booking_form_div textarea { width:278px; } .wpdevbk .booking_form_div label{ color:#fff; }

          • Hi again,

            Thanks for your help. I replaced the code as you suggested but it still hasn't changed the text to white, is there anything else I haven't done?

            Many thanks

            • Hello.
              Please clear the browser cache and then test it again.
              Kind Regards.

  5. Hi There,

    I am trying to finish setting with business medium version.

    However I still need some help to complete the following list.

    Your help will be much appreciated.

    1) How to disable "the standard form" so while we attempt to add booking through control panel,
    It would not come as an option to choose.

    2) Once all the customisation is completed, how to reset the id number.

    3) How to apply different colours to each resources that appear on the booking list of Admin panel.

    4) How to limit the numbers of booking can be made per a day or per hour.

    • Hello.
      1) If you just need to remove the "Standard" booking form" from the selectbox at the "Add booking" page in admin panel, then please make this fix:
      Please open this file ../{Booking Calendar Folder}/inc/biz_m.php
      then find this code:
      if ($booking_forms_extended !== false) { if ( is_serialized( $booking_forms_extended ) ) $booking_forms_extended = unserialize($booking_forms_extended); ?> <div style="float:left;margin:0px 10px;"> <fieldset> <label for="booking_form_type"><?php _e('Booking Form', 'wpdev-booking'); ?>:</label> <select id="booking_form_type" name="booking_form_type" style="width:200px;" onchange="javascript: location.href='<?php echo $link_base; ?>' + this.value;" > <option value="standard"><?php _e('Standard','wpdev-booking'); ?></option> <?php foreach ($booking_forms_extended as $value) { ?> <option value="<?php echo $value['name']; ?>" <?php if ((isset($_GET['booking_form'])) && ($_GET['booking_form'] == $value['name']) ) { echo ' selected="SELECTED" '; } ?> ><?php echo $value['name']; ?></option> <?php } ?> </select> </fieldset> </div> <?php }
      and replace it to this code:
      if ($booking_forms_extended !== false) { if ( is_serialized( $booking_forms_extended ) ) $booking_forms_extended = unserialize($booking_forms_extended); ?> <div style="float:left;margin:0px 10px;"> <fieldset> <label for="booking_form_type"><?php _e('Booking Form', 'wpdev-booking'); ?>:</label> <select id="booking_form_type" name="booking_form_type" style="width:200px;" onchange="javascript: location.href='<?php echo $link_base; ?>' + this.value;" > <!--option value="standard"><?php _e('Standard','wpdev-booking'); ?></option--> <?php foreach ($booking_forms_extended as $value) { ?> <option value="<?php echo $value['name']; ?>" <?php if ((isset($_GET['booking_form'])) && ($_GET['booking_form'] == $value['name']) ) { echo ' selected="SELECTED" '; } ?> ><?php echo $value['name']; ?></option> <?php } ?> </select> </fieldset> </div> <?php if (!isset($_GET['booking_form'])) $_GET['booking_form'] = $value['name']; }

      2) You need to remove all bookings firstly.
      Then by using the phpMyAdmin or some DB editing tool, you need to execure the sql like this:
      alter table wp_booking auto_increment = 1;, where "wp_booking" - its name of the table with bookings. this name can be different, if you are using the different prefix for tables.

      3) By default its does not support. You can try to make it by yourself at the ../{Booking Calendar Folder}/css/admin.css file.
      4) Unfortunately, its does not possible to make the multiple bookings on the same timeslot at the same date at the same calendar.
      In the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation). Please read more info about the booking resources and how to configure them here https://wpbookingcalendar.com/help/booking-resource/

      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

      Kind Regards.

  6. Hello,

    I bought 9.Business.Large.SingleSite.5.1.4. I need to customize the page that appeat just after the booking form. On this page I just have booked dates and customer information. I would like to display the name of the resource , the total price , or image and modify the CSS. How can I do ? Can you please help me?

    the link of the website : https://www.hotelbubu.com/reservations/

    thanks a lot !

    • Hello.
      I can not access to that page, because there is showing "Comming soon" page.
      But relative to your question. You can insert the images or type any type of text (resource name of description) just by using the standard WordPress "Edit post/page" content functionality. You can insert the booking form shortcode just inside of ocntent of the post or page. Please read more how to insert and configure the booking shortcode into the post or page here https://wpbookingcalendar.com/help/inserting-booking-form/ (Please read how manually to configure Booking Calendar shortcodes here https://wpbookingcalendar.com/help/booking-calendar-shortcodes/ )

      Also inside content of booking form (at the Booking > Settings > Fields page) you can use these shortcodes to show the actual cost of the booking or info about selected dates:

      [cost_hint] - Full cost of the booking. [original_cost_hint] - Cost of the booking for the selected dates only. [additional_cost_hint] - Additional cost, which depends on the fields selection in the form. [deposit_hint] - The deposit cost of the booking. [balance_hint] - Balance cost of the booking - difference between deposit and full cost.

      [check_in_date_hint] - Selected Check In date. Example:11/25/2013 [check_out_date_hint] - Selected Check Out date. Example:11/27/2013[start_time_hint] - Selected Start Time. Example:10:00 [end_time_hint] - Selected End Time. Example:12:00[selected_dates_hint] - All selected dates. Example:11/25/2013, 11/26/2013, 11/27/2013 [selected_timedates_hint] - All selected dates with times. Example:11/25/2013 10:00, 11/26/2013, 11/27/2013 12:00 [selected_short_dates_hint] - All selected dates in "short" format. Example:11/25/2013 - 11/27/2013 [selected_short_timedates_hint] - All selected dates with times in "short" format.. Example:11/25/2013 10:00 - 11/27/2013 12:00[days_number_hint] - Number of selected days. Example:3 [nights_number_hint] - Number of selected nights. Example:2

      • Hi ,

        thanks for your reply . I 've desactivate the coming soon page. I think you don't understand, because of my poor english. I have 2 questions :
        1) on the reservation page How can i change the text " select a ressource" by select a room" ? ( new question 😉 ) (https://www.hotelbubu.com/reservations/).

        2) after complete the form and send it, a page appear with the summary and the message "Thank you for your booking." How can i customize this page, add the description of the room choosen, price and photo for exemple
        I want to delete the list " select a resource" on this page too.
        Thanks for your help !
        Fabien

        • Hello.
          Still can not access to your page. I can see only "Comming soon" page

          1) You can change it inside of the booking shortcode.
          Example:
          [bookingselect label='Please select the resource:' form_type='standard' nummonths=1 type='17,16,15'
          Please read how manually to configure Booking Calendar shortcodes here https://wpbookingcalendar.com/help/booking-calendar-shortcodes/

          2) Sorry, its does not possible to configure the "Thank you" page with those details, like name of resource, cost, etc...

          If you will use some "payment form" instead of the "redirection to the "thank you" page, then its possible to show at the top of the "payment form" (just after visitor click on the "Send button" small description about the submitted data. If you want to show some "payment form) (like paypal), you need to be sure that the cost of the booking higher than 0 and you need to activate and configure some payment form at the Booking > Settings > Payment page.

          • Sorry I desactivate the coming soon page now !
            1) I just want delete the booking selector " select the resources" on the summary page after the form, not on the booking form page

            2) Can you say me what is the name of the php/css page i can modify to change this page , please ?
            thanks!

            • Hello.
              1) If you want to delete the option inside of the selectbox "Please select" then please make this fix.
              You can make this fix:
              open this file ../{Booking Calendar Folder}/inc/personal.php
              find this code:
              $booking_select_form .= ' <option selected="selected" value="select">'.__('Please Select','wpdev-booking').'</option> ';
              and replace it to this code:
              // $booking_select_form .= ' <option selected="selected" value="select">'.__('Please Select','wpdev-booking').'</option> ';

              2) The "thank you" page its just "fixed" page, so its can get some parameters or so.
              The redirections to this page is making by JavaScript. So its do not possible to show at that page some additional info relative to the booking, like name of booking resource. sorry. I will add this to the TODO list for having this feature in some future updates.
              Kind Regards.

              • Hi,
                Ok. Hope it will be add soon. Is there some CSS anywhere ? This page is not really attractive
                Thanks

                • Hello.
                  It's CSS of your actual theme.
                  Booking calendar just redirect to one of your standard Wordprss pages. The URL of that page you can set at the general booking settings page.

                  If you was meaning not the "thank you page" but the "thank you message" than you can configure css relative to the message style at the ../booking/css/client.css file.
                  Kind regards.

  7. hi,

    I'm playing with the free version and I can't find the way to save my settings. As I adjust the settings to suit my needs, there's no save button and every time I leave the settings page it just go back to the default. What am I missing?

    best regards

    Aldin

    • Hello.
      the "Save Changes" button must be at the bottom right side of Settings page.
      If you do not see it, then probably some error occur at the page and the settings page was not fully loaded.

      Its can be because of conflict with some other plugin it actual theme.
      Please try to deactivate one by one all other active plugins and then retest it. If its not help, please try to deactivate the actual theme and activet the default wordpress theme and then retest. Just need to find the reason of this conflict issue.

      Kind Regards.

  8. I purchased and installed Business Medium Size version. I have created a Resource and a Custom form for this resource that gives our users choices of times on certain days. This works great. However, I need the ability to book multiple slots for a particular time slot chosen. For example, I need the ability for 10 users to select the 8:30 am - 9:30 am slot on Monday. Is this possible? I've included a link to my booking form below.

    https://impactcenter.cc/interval-training-calendar/

    • Hello.
      Unfortunately, its does not possible to make the multiple bookings on the same timeslot at the same date at the same calendar in any versions.

      In the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation). Please read more info about the booking resources and how to configure them here https://wpbookingcalendar.com/help/booking-resource/

      I can suggest, that in the Booking Calendar Business Large version, you can create the several booking resources for the each of your timeslots. And then set the capacity to these booking resources as 10. In this case your visitors firstly will need to select the timeslot in selectbox and then select the day and fill the booking form, like in this example: https://bm.wpbookingcalendar.com/select-resource/
      Kind Regards.

  9. Hello,

    I have Business-Medium installed.
    I currently have tooltips showing check-in/check-out times and cost in GBP.

    Is it possible to have tooltips showing ONLY the cost?

    Also, Is it possible to show '£300' instead of 'GBP 300'?

    Thank you in advance.

    • Hello.
      Please try to make this fix.
      Please open this file ../{Booking Calendar Folder}/inc/js/biz_m.js

      then find this code:

      function getDayPrice4Show(bk_type, tooltip_time, td_class){ if (is_show_cost_in_tooltips) { if(typeof( prices_per_day[bk_type] ) !== 'undefined') if(typeof( prices_per_day[bk_type][td_class] ) !== 'undefined') { if (tooltip_time!== '') tooltip_time = tooltip_time + '<br/>'; return tooltip_time + cost_curency + prices_per_day[bk_type][td_class] ; } } return tooltip_time ; }

      and replace it to this code:

      function getDayPrice4Show(bk_type, tooltip_time, td_class){ if (is_show_cost_in_tooltips) { if(typeof( prices_per_day[bk_type] ) !== 'undefined') if(typeof( prices_per_day[bk_type][td_class] ) !== 'undefined') { if (tooltip_time!== '') tooltip_time = tooltip_time + '<br/>'; return '£' + prices_per_day[bk_type][td_class] ; } } return tooltip_time ; }

  10. In Business Medium, I am trying to add a logo image to booking emails.

    Despite my best efforts, when hosted images are added to the emails, they fail to send.

    Is there a work-around for this?

    Thanks.

    • Hello.
      Sorry, plugin does not support attachments.
      You can use just a links to the images at your website to show the image in emails.
      Kind regards.

      • After much trial and error, the issue seems to arise when 'height' is added to an image.

        This will send fine -
        But this will not -

        Not too much of an issue, but a potential bug there.

        • Sorry, my tags broke that last comment.

          This will send fine - img src="{Image Folder}/email-header.gif" width="610" alt="logo"
          This will not - img src="{Image Folder}/email-header.gif" width="610" height="79" alt="logo"

          • Hello.
            Try to use instea of "width" and "height" parameters for the image, the "style" definition.
            Example:
            style="width:550px;height:70px;"

            • Thank you for your quick response & thank you fox the fix 🙂