Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Have purchased small business version to run the bookings for our local village hall charity but can work out how to set up.

    We have four resources to book out and book each one individually for time slots (morning, afternoon, evening). Have worked out how to set this up but can't see how to set up if the client wants to hire all four resources as one thing. How can I set it so only one form needs filling in for all resources to be booked.

    Also can supplemental item tick boxes be added to the booking form so client can select and have these increase the booking cost.

    Looking forward to reply.

    • Hello.
      1) In the Booking Calendar Business Small version does not possible to book all 3 booking resources during one booking process.
      In the Booking Calendar Business Medium and higher versions possible to define one booking form with 4 calendars for the different booking resources. So you can book all 4 resources during one booking process. Please read more about this configuration here https://wpbookingcalendar.com/faq/booking-many-different-items-via-one-booking-form/
      2) In the Booking Calendar Business Medium and higher versions possible to set the additional cost of the booking, which will depend from the selections of the options in the selectboxes or check-boxes in your booking form. In these versions, you can configure it at the Booking > Resources > Advanced cost page. Please read more about this here: https://wpbookingcalendar.com/faq/adding-additional-costs-of-additional-charges/

      You can test it in the live demo of Booking Calendar Business Medium version at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

      You can make upgrade to this version by clicking on the "Upgrade" link at the top right side of General Booking Settings page in your admin panel.
      Kind Regards.

    • Hello.
      The "range days selection mode" and ability to use the start day of selections as specific week day and also using the same date as check in/out dates for the different bookings possible only in the Booking Calendar Business Small and higher versions.
      You can test this functionality in actions at the live demo of Booking Calendar Business Medium version here https://bm.wpbookingcalendar.com/

      Please note, such type of days selections and settings start day of selections you can configure at the General Booking Settings page in Calendar section.
      Kind Regards.

  3. Is there a way to have the admin view of the booking calendar appear on our website? We want to use this as a tool for members to see who is reserving the spaces.

    • Hello.
      Unfortunately, timeline from admin Calendar Overview page does not possible to to show at the front-end side of your website, yet. Sorry.
      Kind regards.

  4. When I look at the current bookings under the "Bookings" tab, if I hover over a booking I get a pop up window with the booking details and a few buttons. This is great, however they are going off screen at the bottom of my browser window, and if I move my cursor over the popup window to press one of the buttons, the popup disappears after about 2 seconds.
    This is just a minor loose end in coding I understand, but it is effecting the usability of this plugin (of which I have paid $375 for). Any fix for this available?

    • Hello.
      Right now in the actual versions possible to extend the number of seconds, which is showing this popup window (if you need more time for that). If you want to make this customization, please follow this instruction:

      please open this file ../{Booking Calendar Folder}/lib/wpdev-bk-lib.php
      then find this code:

      jQuery('.popover_bottom').popover( { placement: 'bottom' //, trigger:'click' , delay: { show: 100, hide: 800 } , content: '' , template: '<div class="wpdevbk popover"><div class="arrow"></div><div class="popover-inner"><h3 class="popover-title"></h3><div class="popover-content"><p></p></div></div></div>' });

      and replace it to this code:

      jQuery('.popover_bottom').popover( { placement: 'bottom' //, trigger:'click' , delay: { show: 100, hide: 4000 } , content: '' , template: '<div class="wpdevbk popover"><div class="arrow"></div><div class="popover-inner"><h3 class="popover-title"></h3><div class="popover-content"><p></p></div></div></div>' });

      Where "hide: 4000" - its number in milliseconds how long its have to show at the screen

  5. Hi good morning.
    I have the Medium version 5.2
    I can not record changes and payments section.
    I get the paypal as the default active.
    And I can not do anything in this section.
    I have tried all possible responses FAQ and me nothing works.
    Please, I need to fix this error.

    Thanks you

    • Hello.
      If you can not able to save changes at the Booking > Settings > Payment page, please try to make following.
      Please open the Booking > Settings > Payment page and remove any URL links from the settings.
      Probably you are having somewhere there absolute (not the relative URL) and your server configuration block saving such type of config there.
      Otherwise you can try to rename some payment gateway files (these files you can find at the ..{Booking Calendar folder}/inc/payments/ folder), like: authorizenet.php, ipay88.php, and sage.php to some other names. Its will remove these payment gateways from the booking > Settings > Payment settings page and you can check, what payment system generate that issue.

      P.S. Most probably this issue relative to the block saving of the parameters, which have the absolute URLS, by your webserver.

  6. 1. Resources are not align properly. I have 40 resources.
    But some problem in alignment.
    Shows like this.
    B-2
    B-11
    B-10
    B-1

    B-2 is supossed to above the b-1 i don't know why this happenning.

    2. And i want to make align A to Z. Not Z to A.

    Z resource is on the top in calendar mode.

    3. I have business medium. If i upgrade to large do i have to reinstall all things? Since i have many reservations and changed little sources. I dont want to loose it all.

    Thank you.

    • Hello.
      1) Please make this fix, for be able to see the booking resources order in ASC direction.

      Please open this file ../{Booking Calendar folder}/inc/lib_p.php
      then find this code:
      $sql = " SELECT * FROM {$wpdb->prefix}bookingtypes as bt" ; $or_sort = 'title'; //$or_sort = 'title_asc';

      and replace it to this code:

      $sql = " SELECT * FROM {$wpdb->prefix}bookingtypes as bt" ; $or_sort = 'title'; $or_sort = 'title_asc';

      This fix already exist in the new update 5.2 of Booking Calendar.
      Please note, you need to rename your booking resources:
      B-1 rename to B-01
      B-2 rename to B-02
      ...
      B-10 do not need to rename
      ...
      etc.

      2) If you will make update to the Booking Calendar Business Large version relative to this instruction, then all your booking settings and booking data will be saved. But any modifications of the source codes (PHP, JS, CSS files), will be lost and you will be need to make them again.
      Kind Regards.

  7. Hi There,

    The bookking request does not show the time which hs been affecting the business.
    I repotted this issues a week ago again and I was given instructions which I followed by adding the time short codes again.
    However the issue continues to be problem and getting frustrating.

    Could you kindly direction or I can assign you to site to check yourself ?

    It is an urgent matter.

    Many Thanks

    Many Thanks

    • Hello.
      Did you mean is not showing "Time" field value at the booking listing page ?

      If yes, please recheck that you correctly created time form field at the Booking > Settings > Fields page.

      You need to be sure that you are having corect time field shortcode inside of the "Form fields" form and inside of the "Content of Form Fields" form.
      For example if you are having in the first form, the shortcode like this:

      Select Times:
      [select* rangetime multiple "10:00 AM - 12:00 PM@@10:00 - 12:00" "12:00 PM - 02:00 PM@@12:00 - 14:00" "02:00 PM - 04:00 PM@@14:00 - 16:00" "04:00 PM - 06:00 PM@@16:00 - 18:00" "06:00 PM - 08:00 PM@@18:00 - 20:00"]

      Than in the "Conten of form fields" form you need to have this shortcode:

      Times: [rangetime]

      Also, if you are using the Business Medium or higher version and also using the several custom forms at that settings page, then you need to make previous checking for each such separate custom forms. Also in this case, please be sure that you set correct default custom form for the each of your booking resources at the Booking > Resources page.

      Hope it's will be helpful for you.
      If you are having some other issue or can not fix this one, please explain it more detail and send screenshots of general booking settings page, form fields settings pages and link to the page with booking form at front-end if your website.

      • Thank you for the reply.

        I am just sending you some parts of the form and booking field below.

        Your prompt action would be much appreciated

        [calendar]

        Date Selected : [selected_dates_hint]

        [condition name="weekday-condition" type="weekday" value="*"]
        Time (required) : [select* starttime default:13:00 "13:00" "13:30" "14:00" "14:30" "15:00" "15:30" "16:00" "16:30" "17:00" "17:30" "18:00" "18:30" "19:00" "19:30" "20:00" "20:30" "21:00" "21:30" "22:00"]
        [/condition]
        [condition name="weekday-condition" type="weekday" value="1,2,3,4,0"]
        Time (required) : [select* starttime "13:00" "13:30" "14:00" "14:30" "15:00" "15:30" "16:00" "16:30" "17:00" "17:30" "18:00" "18:30" "19:00" "19:30" "20:00" "20:30" "21:00" "21:30" "22:00"]
        [/condition]
        [condition name="weekday-condition" type="weekday" value="5,6"]
        Time (required) : [select* starttime "13:30" "14:00" "14:30" "15:00" "15:30" "16:00" "16:30" "17:00" "17:30" "18:00" "18:30" "19:00" "19:30" "21:15" "21:30" "22:00"]
        [/condition]

        Numbers (required) : [select* visitors class:span1 "1" "2" "3" "4" "5" "6" "7" "8" "9" "10" "11" "12" "13" "14" "15" "16" "17" "18" "19" "20" "21" "22" "23" "24" "25"]
        [checkbox* accept_condition use_label_element "I Accept that ;"] We will be choosing one of the
        PARTY MENUS If our numbers is 10 or more...!

        BOOKING FIELD

        Time:[starttime]
        Numbers : [visitors]
        Party Menu Condition : [accept_condition]
        Name : [name]
        Email : [email]
        Phone : [phone]
        Message : [details]

  8. Hey,

    i bought the small business version and i need one booking calender with checkin/checkout days.
    i checked the option "Use check in/out time:" changed the times to 14 and 10.

    i deleted the "time fields" in my field settings, because i don't need times, just days or half days.
    if i try to reserve some days in the booking calender, i'll get two error messages:

    "Start Time is invalid. The date or time may be booked, or already in the past! Please choose another date or time.

    End Time is invalid. The date or time may be booked, or already in the past. The End Time may also be earlier that the start time, if only 1 day was selected! Please choose another date or time."

    what can i change?
    Thanks for your help.
    Stephan

    • Hello.
      If you activated the "check in/out times" feature for the booings, then you need to select minimum 2 days in calendar (because start time usually older than end time and if you select only 1 day it's can generate that issue.).

      You can activate the "range days selction mode using 2 mouse clicks" and set minimum 2 days selction. It's at the General booking settings page at calendar section.

      Please retest with minimum 2 days selections.
      Plesse test firstly one fully free days and then second booking you can start at the day, where this previous first booking was finished.
      Kind regards.

        • Hello.
          Please open the General Booking Settings page and under option "Use check in/out time: "

          for the "Check-in time:" instead of the "14" please enter this value "14:00"
          and for the "Check-out time:" instead of the "10" please enter this value "10:00"
          Then update the settings, and after this you can test it again.
          Kind Regards.

  9. Hello

    I have small bus paid version and I want to allow user to select a particular resource but when I look at the option all resources is not there. I have checked the forum but and FAQs but cant understand if I need to add code or not as the answers vary.

    please tell me what the actual steps are for customers to select for a range of resources in a drop down on the booking page.

    Cindy

    • Hello.
      You can use this shortcode for the selections of the any booking resources from your system:
      [bookingselect label='Please select the resource:' form_type='standard' nummonths=1 type='']
      Or you can use this shortcode for sections only specific booking resources (in this example booking resources with ID:15, 16, 17 )
      [bookingselect label='Please select the resource:' form_type='standard' nummonths=1 type='17,16,15']

  10. Hi,

    I'm not sure if this is a system issue or with wordpress but when I click add booking from the back end, I can no longer select a block of dates to book out. This worked perfectly fine before upgrading to wordpress 4.

    Can you advise what I could do to fix this?

    Thanks

    Matthew

    • Hello.
      I can suggest that you firstly to recheck the type of days selections at the general booking settings page at calendar section.
      Probably at your page exist some JavaScript error. Please recheck about it and try to fix.
      I can suggest that you update booking calendar to the latest version 5.2. If you are using free version, then you can update it from wordpress directory, if you are using paid version, then you can request update at this page: https://wpbookingcalendar.com/request-update/

      If you still will have this issue, please try to deactivate one by one all other your active plugins to recheck if there some conflict. If it's not help try to activate the default Wordpres theme and then retest it again.

      If All these steps will not help, please send the link to the page with booking form I will retest it.
      Kind regards.