Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi team

    Is there a way to set default values for the Add Booking form on the admin but not for the users on the site?

    I am using 9.Business.Small.SingleSite.4.0.2.

    Thank you in advance.

    • Hello.
      Inside of admin panel at "Add booking" page you can use the "auto fill" button at the too right side, which will fill all booking fields by "blank" data.
      So you can make the booking in fast way.
      Kind regards.

  2. Hello,

    Can you inform me on how to configure the basic calender to show some details of who has made the the pending/approved bookings ? I know this is visible on the admin side in the Booking Calendar - Overview but would like it on the main calendar without logo.

    Thanks

    Ross

    • Hello.
      The ability to see in the mouse over tooltip the info, who was make the booking possible only in admin panel at actual versions of Booking Calendar.
      Its possible to make a little trick to show in the "mouse over tooltip" over specific booked timeslot (please note the booking must be made for the specific timeslot, and not the full date), the Name of the person, who made the booking. This trick possible to make at the Booking Calendar Business Small and higher versions.

      Example:
      11:00 - 12:00 Jony Mack

      But please note this feature can impact to the performance, so we do not recommend to activate it.

      If you are still want to activate it,so please open this file: ../{Booking Calendar Folder}/lib/wpbc-constants.php (in older versions its was here: ../{Booking Calendar Folder}/wpdev-booking.php ) find this code:

      if (!defined('WP_BK_SHOW_INFO_IN_FORM')) define('WP_BK_SHOW_INFO_IN_FORM', false ); // This feature can impact to the performace
      and replace to this code:
      if (!defined('WP_BK_SHOW_INFO_IN_FORM')) define('WP_BK_SHOW_INFO_IN_FORM', true); // This feature can impact to the performace
      Kind Regards.

  3. We have bought and configured WP Booking Calendar (version: 9.Business.Medium.SingleSite.5.0.4) for our client's website.

    The site and purpose of the calendar is to let customers book apartments for a few nights. The calendar is otherwise working as intended, but we cannot configure it properly so that when the client picks one day from the calendar, it shows one night as chose and the cost for one night, and if he clicks / picks two dates, then it shows two nights and the price for two nights. As with all usual hotel / apartment bookings, selecting a day means booking for that night.

    Currently (multiple day selection selected, price set for night) if one day is selected from the calendar, it shows the price for one night and reads 1 nights, for example: "Dates:12.11.2014 (1 - night(s))". This works as it should. However, when you pick two days (customer trying to book for 2 nights), it reads for just one night still: Dates:12.11.2014 - 13.11.2014 (1 - night(s)). This should obviously read for 2 nights, since the client is booking two nights. Changing the cost configuration from nights to days only affects the calculation for the price (if I set it to "per day", it works as inteded. every selected day/night adds to the cost).

    So simply put: We just want the client to be able to select which nights he wants to book, and the cost / text would show properly. Normally on any hotel booking site the customer selects two nights by clicking on two days in the calendar. I cannot reproduce this.

    • Hello.
      You need to set the cost per 1 day at the General Booking Settings page in "Cost section".
      And then instead of using this shortcode [nights_number_hint] please use this shortcode: [days_number_hint] at the Booking > Settings > Fields page.
      Booking Calendar just have a little different meaning of "days / nights" terms. If yo select 2 days in calendar, its means 2 days and 1 night (in terms of Booking Calendar logic).
      Kind Regards.

  4. Hi

    lots of my clients whom are using IE10. They cannot see the website because of Java Script Loading errors.

    My theme is OneTouch2. So i tested on default theme and all the resources are displaying on Menu even i have 6 Menus.

    I have many Available filters. Is this can make this errors? or just theme problem?

    Do you have any idea to solve this..

    Thank you....

    • Hello.
      You need to check what exactly JavaScript error at your page. So then we will know the reason of the issue and can try to fix it.
      I can suggest that probably some other active plugin is generating some confluct issue. Please try to deactivate one by one all your active plugins and then retest. Just to check if the reason of this issue in some other plugin. Also try to activate the default WordPress theme and then retest.

      Many season filters for one calendar can generate only issue with time loading of calendar. The page will be loading during longer time. Please try to use fewer filters. Instead of definition some days in different season filters; define them in one season filter, if it's possible.
      Kind regards.

      • Thank you for quick support.

        But I could not find the reason so i am trying to delete all the files and re-install.(including DB)

        How can i back up and re-install? not loosing the data of booking.bl settings and reservations?

        What i am trying to do is this.

        1. Save and export all the settings of theme and plugins.
        2. Export wordpress all contents
        3. delete all the DB in MySql
        4. Re-install wordpress(themes,plugins)
        5. Import saved settings and files

        But How can i export and import Booking.bl?
        (ps. Now i am using Medium Ver. which has all the settings and reservation db. But i bought large ver. so i am going to re-install that. )

        Always thank you~

        • Hello.
          If you want to make full reinstall of the website, then you need to backup and restore several DB tables that is starting from the "wp_booking" term, for example using the phpMyAdmin tool. Also you will be need to backup and restore some records from the wp_options table, where option_name fields are starting from the "booking_" term.
          If you restore these DB settings to your new website, you will have saved all your booking data and settings.
          You can install the Booking Calendar Business Large plugin files in this case in usual way as a new plugin. Plugin just will get all exist data. You can check instruction about the installation of the plugin at the top of help page here https://wpbookingcalendar.com/help/
          Kind Regards.

          • Thank you.

            I am testing on local server first. But I cannot use Search resources. Is there any tutorials?

            1. I added resource 1 and 2
            2. made "resource 1" page only using [bookingform type=28 form_type='standard' selected_dates='01.11.2014'] and published.
            3. "search page" with [bookingsearch noresultstitle='Nothing Found.' searchresultstitle='Search results:']
            4. reset cache

            --> Always showing Nothing Found. Even resource is always available.

            How can i make result page like your Demo?

            • Hello.
              Booking Calendar is searching availability among pages, where you inserted only the booking forms with calendar. If you insert only booking form without calendar, like this: [bookingform type=28 form_type='standard' selected_dates='01.11.2014'], system will not search this page.
              So please replace this shortcode to this:
              [booking type=28 form_type='standard']
              Then update this page.
              After this please open the Booking > Settings > Search page and click on the "Clear cache button" at the bottom of this page. You have to see how many posts with booking forms was founding.
              Now you can test search functionality at the front-end.
              Kind Regards.

              • It worked!

                Question
                1. Search result is not properly aligned.like this
                A-1
                S-4
                B-11
                B-2

                2. How can i set search form (check in/out)calendar availability?
                I've set availability weekend+holiday with filters. But (check in/out)calendar is always available.

                3. Resource title acs code is not properly working after upgrade?
                If i add a new resource B-16. It's creating next to last resource(S-06) even it should be after B-15. And some existing resource is not ordering title acs. I have (id:14)B-07 and (id: 50)B-07-1. But B-07-1 is not next to B-07, It's next to S-6(id:39)

                sorry for bad english.

                • Hello.
                  1) Unfortunately the search results does not possible to sort in some way in the original versions, yet.
                  2) The calendars in the search form will be always available, because its possible to assign the season filters availability to not the all booking resources, that's why the search form check in/out field must be able to search for the all days. But in the search results its have to show only available booking resources for these selected dates.
                  3) You can set the order of booking resources at the Booking > Resources page by setting specific number for "priority" column. So in other words, its sort booking resources by the "priority" parameter. Please change the priority parameter from 0 to some other values, like this:
                  B-07 (priority=10)
                  B-07-1 (priority=11)
                  S-6 (priority=20)
                  etc...

                  • Hello.
                    In addition to my previous reply according point #1.
                    If you want to sort the "search results" by the "priority field" (in the same way as booking resources sorted at the Booking > Resources page), then you need to make this fix.

                    Please open this file ../{Booking Calendar Folder}/inc/biz_l.php

                    then find this code:

                    $bk_date_finish = explode(' ', $date_finish); $bk_date_finish = $bk_date_finish[0];

                    and replace it to this code:

                    $bk_date_finish = explode(' ', $date_finish); $bk_date_finish = $bk_date_finish[0]; $sort_free_objects = array(); foreach ($free_objects as $key=>$value) { $sort_free_objects[] = $value->prioritet; } // Sort the booking resources array with priority descending array_multisort($sort_free_objects, SORT_DESC, SORT_NUMERIC, $free_objects );

                    This fix will be exist in the next update of Booking Calendar plugin.
                    Kind Regards.

  5. How to we set the legend area on the calendar, which shows available vs. booked days, to show the actual available and booked days in the little square vs. the current day of the month?

    • Hello.
      You can configure the size of days cells in the "legend" (under calendar) at the CSS file.
      Please open this file ../{Booking Calendar Folder}/css/calendar.css

      and add to the bottom of that file this code:

      .wpdev_hint_with_text .datepick-days-cell, .wpdev_hint_with_text .block_booked, .wpdev_hint_with_text .block_pending, .wpdev_hint_with_text .block_time { width:25px !important; height:25px !important; line-height:25px; }

      Of, course you can set other width and height there.

  6. For booking a range of days, is there a way to set the calendar so if I click Nov 1 and Nov 5, all days between are automatically filled vs. clicking each individual day?

    • Hello.
      Yes, its possible at the Booking Calendar Business Small and higher versions. In these versions you need to activate the "range days selection mode" using 2 mouse clicks. Its at the General Booking Settings page in Calendar section.

      You can test this type of days selections at the live demo of Booking Calendar Business Medium version here https://bm.wpbookingcalendar.com/
      Kind Regards.

  7. Hi,

    We both the small business licence. Now we need to have a test environment. How this could be possible since when we enter the licence key in the test environment, it deactivate the production environment licence.

    Thanks
    Haidar

    • Hello.
      Usually single site usage version of Booking Calendar is possible to install only at one website.
      But if you need to use the Booking Calendar version at the test server before transfer to the live site, so yes its possible to make activation of plugin at the development site.
      But before transferring to the live site, you must contact us by email (info @ wpbookingcalendar.com) about it and delete the version from the development site.
      Its possible to make only 1 time such type of transfer.
      Kind Regards.

      • We need a permanent test environment since dev's are trying stuff according to the customer needs. After changes are tested in the test environment, then we can go further in production environment. Now this is not possible.

        • Hello.
          Please send the info about the test and live servers to the info @ wpbookingcalendar.com, we will make the reregistration for you.
          Kind Regards.

  8. Hi. Good plugin. Is there any way to be able to personalise the emails so they read 'Dear [first name] ....'?
    Look forward to hearing
    Stu

    • Hello.
      Yes, sure it's possible.
      You can configure this at the Booking > Settings > Emails page in you admin panel.
      Kind regards.

  9. Is there ways to add extras to a booking? Like "$5 per day for towels" and then it calculates this in to the total. It would also be nice to have one off costs too like "$100 for use of boat during stay".

  10. Hi guys.
    I am User of The free version of the bookingcalendar.
    My Problem is: After a reservation the calendar doesn't show the bookings
    I have confirmed the reservation as Admin.
    The Website is https://geocaching.yourweb.de/webpress
    Thx for your Support

    • Hello.
      Please open the General Booking Settings page in your admin panel and be sure that you did not activate this option "Allow multiple bookings per same day" at the Calendar section. This option must be unchecked.
      Also please recheck your website for the any cache plugins, like WP Super Cache. If yo are using someone, please deactivate it or add the exception to the page with booking form.
      Kind Regards.