Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Is there any plans to make the bookings view more attractive in the admin area? It seems quite complicated for someone to be able to see the details of a booking. I think the script is excellent, just that some of the interface (design) isn't too user friendly.

    • Hello.
      At the admin panel you can switch to the "Booking Listing" view (where you can see list of all bookings and can filter bookings by different parameters) or to the "Calendar Overview" view, where possible to see the bookings for the different booking resources in one time-line view (which also possible to switch from "one day" "one year" view).
      Can you explain more detail, what exactly view can be improved, from your side of view? So then we will be know where to make it better.
      Kind Regards.

      • Hi

        It's like all the background colors you have on the back of the booking details and that you don't present them in a tabular way, or align the fields up so it's easy to scan multiple bookings for information. Is it easy for us to edit the CSS for the admin pages.

        I could do the design or give you some suggestions/ideas if you're open to them?

        • Hello.
          Yes, we open for any suggestions.
          If the idea will fill to the our develop workflow or it's good suggestion we will add it to the todo list for implementation in future updates.
          Kind regards.

  2. Hi.
    We have rentalservice for trailers where the customer selects how many days they want to hire, but I want to block Sundays of pickup and return, but it must be possible to hire even over Sundays, Friday - Monday for example. Is it possible?

    Kind regards
    Micke Tuborg

    • Hello.
      Such functionality exist at the Booking Calendar Business Medium and higher versions.

      You can configure the check in days and number of days to select in the "options" parameter of booking shortcode, during inserting this shortcode into the post or page.

      1) Firstly you need to be sure that all week days are available (you do not need to set some week days as unavailable at the General Booking Settings page ).

      2) Then you need to activate the "range days selection mode using 1 or 2 mouse clicks" at the "Calendar section" of General Booking Settings page.

      Then you can set the number of days selection and start days as "Friday or Monday", etc...

      3) And in the booking shortcode during inserting the booking shortcode into the post or page you need to have the options parameter similar to this, where you can specify how many days must be selected for the specific check in day of week:

      [booking type=1 form_type='standard' nummonths=2 options='{select-day condition="weekday" for="1" value="4"}, {select-day condition="weekday" for="5" value="3"}']

      Please read more about this configuration here https://wpbookingcalendar.com/help/booking-calendar-shortcodes/

      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

      You can check all features, that available in the different Booking Calendar versions at this page: https://wpbookingcalendar.com/features/
      Kind Regards.

  3. Hi, first of all thank you for this great plugin. I'm running Business Large ver 5.2.
    I wonder if it's possible to have the option for check-in and check-out times only for specific properties. We have properties of different sizes and for some it's not possible to have check-out of the previous and check-in of the next guest on the same day. For the others it is possible. When I use (hidden) starttime and endtime shortcuts in the booking form it shows the clock- symbol on the changeover day between 2 reservations, which might be a little confusing, because the changeover day should be considered 'booked'. Is there a way? Thanks in advance!

    • Hello.
      Please try to use in the page before booking shortcode this JavaScript:
      <script type='text/javascript'> booking_range_selection_time_is_active = true; </script> [booking type=3 nummonths=1]

      Please note, its does not official way todo that and we do not guaranteed correct work of this. And you are still need to have the hidden start and end times in the booking form for such situation.
      Kind Regards.

      • Hi, it doesn't seem to have an effect... To make it clear for me... I have the hidden start & end times in the booking form. I have the global check in & check out times switched off (I have also switched those on, but then it appears to every booking form and I don't want to have it for 2 of the properties)...
        I have placed the script right before the shortcode ofthe booking calendar.
        I still have the 'change-over' day with the clock symbol. So it's the same as without the script. Any idea?
        Thank you in advance! Best, Sven

        • Hello.
          Sorry, I was making mistake in the previous code, please use instead of this variable booking_range_selection_time_is_active this is_booking_used_check_in_out_time:
          <script type='text/javascript'> is_booking_used_check_in_out_time = true; </script> [booking type=3 form_type='standard' nummonths=1]

  4. Hi.
    A few days ago in the resource page containing the calendar for bookings, the calendar does not appear in and out this inscription: "Calendar is loading…"
    For example: "https://www.villadepietro.it/appartamento" or "https://www.villadepietro.it/camere-doppie".
    Thanks in advance,
    Igor

    • Hello.
      You are having the JavaScript errors at the page, and thats why the calendar do not show at the page.

      You are having loading of jQuery library second time a the bottom of your page:
      ...script src="//code.jquery.com/ui/1.10.4/jquery-ui.js"></script...

      Its can be a reason, that if you loading jQuery second time, all previously declared jQuery variables become undefined.
      Please remove the loading of jQuery second time. Probably its in your theme (functions.php or footer.php files) or in some active plugin.

      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default wordpress theme. And then retest it again.
      Just to find the reason of that issue.
      Kind Regards.

  5. Hi there, I need your help. I do have the BS-System installed and my website is availible in 2 languages.
    How do I setup the language for the "URL of "thank you" page" in the main settings if I got two languages? Thank you very much for you help

  7. Sorry, it's me again, I have another question. I'm using a deposit payment. When the reservation is made 60days or more before arrival, the client has to pay 25%, if the time between reservation and arrival is less than 60 days, the client has to pay the full amount. For the payment page you have implemented the deposit condition (thank you for that!). Is there a way to have such a condition for the emails as well? Like 'If time between now and arrival is more than x days send Email A, otherwise send email B'? I don't need the 'modified' email or the 'payment request'... maybe it's possible to use one of those for this purpose? Or any other simple idea? Thank you very much!

    • Hello.
      Sorry, right now this functionality is not available in the original version.
      But its good idea, I will add it to the TODO list for having this functionality in one of future updates.
      Kind Regards.

      • Thank you, I'm looking forward to it 😉
        Keep up your great work!
        Cheers,
        Sven

  8. We have Online booking Calendar Hotel site. Is it possible to use a date selector instead of the Calendar?

    A date dropdown possibly where the date can be selected Check-in and another for check-out date.

    • Hello.
      Booking Calendar support only in-line month-view calendar for the booking forms.
      But at the search availability form (at the Booking Calendar Business Large version) you can use the check-in/out fields as datepick selectors, please check this here: https://bl.wpbookingcalendar.com/search/

      You can check all features, that available in the different Booking Calendar versions at this page: https://wpbookingcalendar.com/features/
      Also you can test Live Demos of any versions here: https://wpbookingcalendar.com/demo/.
      Kind Regards.

      • Can you provide a way to have a date selector instead of the calendar?
        You already have the fields for search check-in/check-out. Can check-in/Check-out be used as date selectors in a reservation request? Then just select automatically all dates between the check-in/check-out.

        This feature is very important. Please tell me if this is possible to integrate in a future release. Or can you give me a cost for you to implement into my website plugin.

        • Hello.
          Sorry, right now this feature does not support. I will add it to the todo list, but right now I can not say when exactly its will be implemented.
          The man problem here to assign all active functionality (like showing already booked dates or conditions about range days selections) to such date-picker fields.
          Unfortunately we can not start right now some custom personal customization. Thank you for understanding.
          Kind Regards.

  9. Cancel Payment from the paypal page seems to cancel the reservation in the Plugin, although I thought it would just cancel the attempt to make a paypal payment and leave the reservation in tact. I could have sworn it did this before, but concerned we may have altered something or is this the correct behavior? Ideally I would like to have it just cancel the payment attempt not the reservation, but also want payments to be automatically approved as well and it looks like the current setting controls both.

    Also want the auto cancellation in the event he visitor does not follow through with the reservation in the allotted. This doesn't seem to be an issue but wouldn't want to turn this off either to get the result I'm requesting above.

    Any suggestions?

    • Hello.
      1) Its possible in situation, if you activate the option "Automatically approve/cancel booking:" at the Booking > Settings > Payment > PayPal page.
      Please deactivate it to be sure that the booking will not be canceled if the payment is cancel. But please note, its also will not "auto approve the booking".

      2) "Auto cancellation" feature at the General Booking Settings page, is auto-cancel pending bookings, which have no successfully paid status after specific period of time.

      • I got all that thank you, but then what is the outcome with this combination of settings if the user actually pays /or comes back and pays in between the period before the rez in auto cancelled (in my case 2 days). Will the reservation be approved by the system or do I have to manually approve?

        • Hello.
          You need manually to approve it. With those options the auto-approve will not work.
          Kind Regards.

  10. Hello

    I'm working on a calendar for a customer. After putting some options on the calendar, this one show us for 1 day 2 colors :
    yellow for booked (color filled 70% of the cell) and blue (color filled 30% of the cell) for available. This is perfect.

    But, I'm looking for a way to inverse the %, that is to say, I want to have 30% of yellow and 70% of blue.

    How can I do that ? In which file can I modify that ?
    Thanks for your answer and your help !

    Best regards

    • Hello.
      Probably you are activated the using "check in/out times" and need to change the percentage for the half booked days.

      If yes, then you can change the width parameter in this code.

      Please open this file ../{Booking Calendar Folder}/css/calendar.css

      then find this code:

      /*Backgorounds*/ .block_hints .block_check_in_out.check_in_time div.check-in-div, /* Item for the LEGEND */ .block_hints .block_check_in_out.check_out_time div.check-out-div, /* Item for the LEGEND */ td.timespartly.check_in_time div.check-in-div, /* Define the check in/out time BACKGRUND */ td.timespartly.check_out_time div.check-out-div { border: 0px none; float: left; height: 200%; margin-bottom: -400%; position: relative; top: -50%; vertical-align: bottom; width: 20%; z-index: 0; }

      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.