Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Just a short question for my understanding... When entering a Coupon Code with an expiration date for e.g 29/11/2014 will the coupon be valid until 28/11/2014, 23:59 or is it different? Based on servertime I guess?

    • Hello.
      Yes, exactly as in your description. Expiration Time based on the server time.
      Kind Regards.

      • Thank you very much for your very quick reply! Always a pleasure!

  2. Hello,

    I've just implemented your plugin and I am learning how it works yet. However, I see an error that Calendar is loading when I load the website. It shows one correctly (the page only must show this), but I see below another trying to load. I don't understand why. Could you help me?

    The page is https://skyline.itundra.com/wp/open-tour/

    My license is Business Large v5.2.1

    Thank you.

  3. 9.Business.Small.SingleSite.4.1.4

    It worked for a whole year, then it suddenly stopped for no appearent reason, it re-started working for the same (?) reason, now it stopped working again... It works in front end, but when submitted, all data except the dates are gone - its an empty booking:

    Person detail information:
    Start time: End time:
    Vorname:
    Nachname:
    Email:
    Address:
    City:
    Post code:
    Country:
    Telefon:
    Number of visitors:
    Children:
    Details:

    Email and backend are empty, only the time has been reserved:

    You need to approve new booking Apartment No. 10 for: 24. Januar 2015 00:00 - 25. Januar 2015 00:00

    The page is here:
    https://www.apartment-no-10.de/buchungs-anfrage/

    What can you advise?

    Jan

    • PS: It does not store information in backend eighter: Edit > Type some info > Save > Gone. Only the price can be edited in backend..

      • Hello.
        Please try to update your version to the latest update of plugin 5.2.1 firstly. You can request it here: https://wpbookingcalendar.com/help/booking-form-fields/

        Then please recheck that you do not use any links (URLs) in the settings, which you want to save. Sometimes because of security settings at the server, server can not allow to save this info.
        Also you can try to deactivate (one by one) other active plugins and then retest this action, may be some other active plugin make some override conflict.
        Kind regards.

        • How do i request an update? I can only see "Buy", but i already bought it.

          I've disabled all plugins except WPB, but it does not work eigther...

            • Ok, works again, thanks! Just two things:

              - The display in frontend is a little bit broken in Chrome, Mac at start/end-days (it one was disgonally striked, its now vertically shifted)
              - After editing a booking in backend, the price is deleted (set to 0.00)

              Anyhow, great plugin!
              j

              • Hello.
                1) Please try to clear the browser cache and then test it again.
                2) The cost, after editing of the booking, have to re-calculate based on the new booking data. Please be sure that you set correctly the cost per resources at the Booking > Resources page.
                Kind Regards.

                • 1) After Cache clear: Same behaviour; looks a little odd
                  2) ok, understood, my license does not allow multiple prices, so it wont work

                  • Hello.
                    Can you send the screenshot of that issue and link to that page to the support @ wpbookingcalendar.com
                    Kind regards.

                    • Hello.
                      Its seems like some CSS conflict.

                      Please try to make this fix.

                      Please open this file ../{Booking Calendar Folder}/css/client.css

                      then add to the bottom of this file this code

                      ********************************

                      .block_hints .date2approve.block_check_in_out div.check-in-div,
                      .datepick-inline .date2approve.timespartly.check_in_time div.check-in-div {
                      margin-top:-10px;
                      }

                      ********************************

                      Please note, because, you are using the wp-minify plugin, its possible that you will be need to make some other actions, relative to this minify plugin (like deactivate and activate this wp-minify plugin).

    • Hello.
      Please open the Booking > Settings > Fields page, then switch to the "Content of Booking Fields" tab and configure corectly shortcodes in that form. You need to be sure that you are using here the same shortcodes as names of shortcodes at the
      "form fields" tab at the same page.
      Please read more here https://wpbookingcalendar.com/help/booking-form-fields/

      PS if you are use some types of links in these forms, try to remove them. Sometimes, depend from security server settings, server can do not allow to save the links (URLs) to DB.
      Kind regards.

  4. Hi ,

    i use the : 9.Business.Medium.SingleSite.5.1.4 version.

    On front end : i use a specific day for the reservation, but this restriction is apply in the back end to.

    It is possible to don't apply the specific day restriction in the back end ?

    thanks !

    • Hello.
      If you was meaning to use season filters availability (as your restrictions), then it's does not possible to do not apply the season filters at the admin side on actual versions. Sorry.
      Kind regards.

  5. changeover day and range day selection are both small business version items...correct?

  6. Hi,

    I paste in my page a selection of form and chose all my resources, there are 3 of them. I get this code: [bookingselect label='Selecteer hier eerst uw voorkeursperiode: ' nummonths=3 type=''] and that's allright.

    When I choose my first resource, I get a calendar, but when I choose one of the other two, I don't see a calendar.
    How can I get a calendar for all three of my resources so the guest can choose a date for one of those three resources. Thanks for your answer.

    • Hello.
      Please recheck your page for the any JavaScript errors. If there exist some errors, please try to fix them. Also you can try to deactivate one by one all other active plugins and retest to then. To check if some other active plugin make any conflicts or errors, which the reason of not showing calendar.

      If you still will have issue, please send the link to the page with that booking form.
      Kind regards.

  7. Hi there,
    Now I am using the 9.Business.Large.SingleSite.5.0.3 version. I have a question about the booking system. We have 4 different course and 4 different timetable, and how to show the different course time in different course booking page? Now it only show up the standard form, I have to put all the course time together. I wanna show the relevant course to the course, how can I do?

    Cheers Andy

    • Hello.
      Firstly you need to create the 4 different custom booking forms at the booking > settings > fields page where you will have the different times deletions.
      Then during inserting the booking shortcode into the post or page your be able to selct the specific booking resource and specific custom form.
      So each of your booking resources can have the differnt custom booking forms, and it's means that differnt times deletions inside of booking form.
      Kind regards.

  8. Hello,

    My license is Business Large v5.2.1

    I have to scenarios.
    First, I need some resources with time periods and max visitors of ten. When I book it one it says partial o totally booked. That's fine and I know how to do it.
    However, in the second one, I need a resource with time periods, max visitors of ten and that the visitors discount the number of capacity of ten but it allows to book others till the max visitors will be reach.
    Is it possible?

    Thank you.

    • Hello.
      Unfortunately, if you are need to make the several specific number of bookings per the same timeslot at same date, its does not possible in any versions of Booking Calendar. Please read my suggestion below about the possible configuration.

      At the Booking Calendar Business Large version is possible to set the capacity of the booking resource, it’s mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability.

      In the Business Large version does not possible to make the several bookings for the same time-slots at the same days. Basically it's possible, but system just will save the timeslot as data to DB and do not use the timeslots for availability. In other words if you will have booking resource with capacity = 2 and some times Fields in the booking form, so system will allow to make only 2 bookings at the same date(s), do not depend from the times selections.

      Please read more info about the booking resources and how to configure them here https://wpbookingcalendar.com/help/booking-resource/

      _____________________________________________

      Suggestion! I can suggest that you can create the booking resource with specific capacity for the each of your timesand then have the independent own calendar for the each of your time slot for the reservation. Its mean that your visitors firstly, need to select the times in the selectbox, where will be list all your options.
      And only after that select the date and fill the booking form. Its can be look like this: https://bm.wpbookingcalendar.com/select-resource-2/

    • Hello.
      I got this error "l'hachage réservation érroné dans l'URL. Probablement l' hachage a expiré.", when try to open that link.
      Can you send new payment request and get new payment link of that booking for testing ?
      Thank you.

  10. Hi,
    I'm using the small business version. I have some issues:
    I dont find where I can change the price based on the season. Only place where i see prices is in resource tab.
    could you help me ?

    Additionally, i would see immediately the price in my form. I use this shortcode: [booking type=1 form_type='standard']
    and, in tab price, are flagged "Time impact to cost" and "Show booking details in payment form".

    Tnx

    tnx.

    • Hello.
      The ability to set the different costs for diffetent seasons possible in the Business Medium and higher versions. Please check more about it here https://wpbookingcalendar.com/overview/#rates
      Also only in the Business Medium and higher versions you can use the [cost_hint] shortcode at the Booking > Settings > Fields page to show the actual cost of the booking in real time. Please test it in the live demos of those versions.

      You can make upgrade to the higher versions of Booking Calendar by using the "Upgrade" menu item at top right side of General booking settings page in your admin panel.
      Kind regards.