I am having an issue importing ics feed from external source.

If you do not see imported bookings, from external .ics feed, then please recheck these points:
1) Please be sure that in your.ics feed was some events, relative to current or future days. You can try to download this .ics feed and open in notepad and check your events there.

2) This issue can be because of these events was imported before.
And may be you are having these event in the Trash or such events was imported into not exist booking resource.

Booking Calendar can import the bookings from external sources only once.

You need to delete previously imported bookings (that can imported into non exist booking resource, and you have some lost bookings), and then try to import these bookings once again by using correct shortcode.

How completely delete bookings from the Booking Calendar?

1) You can erase bookings from the Booking Listing page.

Please open the booking listing page, then open the link like this: ( description about it here: https://wpbookingcalendar.com/faq/lost-bookings/ )

https://server.com/wp-admin/admin.php?page=wpbc&wh_booking_datenext=1&wh_booking_dateprior=1&wh_booking_date=3&wh_trash=any&wh_modification_dateprior=1&wh_modification_date=3&wh_pay_status=all&view_mode=vm_listing&wh_booking_type

of course https://server.com you need to replace to your website DNS.

Its will show all your exist bookings.

2) Select your bookings, by setting checked checkbox at the left side near each booking.

3) Switch to the Actions toolbar and then click on the Delete button (not the trash). Its will completely delete selected bookings, without moving them into the trash.
Also its delete selected bookings, even if such bookings currently in the trash.

So by doing these steps you can erase all bookings, completely.

After this try to import new bookings once again.

Check this instruction how to start import of new events/bookings.

Conflict with theme that use Bootstrap library.

Description.
The conflict can be, if the theme is using Bootstrap library and version of Bootstrap is different then version in Booking Calendar. Booking Calendar is use bootstrap library 3.3.5

Such conflict can make issue of opening and immediate closing some interface elements (like drop down lists or modal windows), or issue with showing tooltips or popovers, etc...

How to fix?

1) You can open the Booking > Settings General page and in Advanced section click on " Show advanced settings of JavaScript loading " link and then set as checked only this option " Disable Bootstrap loading on Front-End ".

Then Save the changes and test it.

Please note, in this case, possible issues with not showing mouse over tooltips at the front-ens side in Booking Calendar. Its tooltips for showing booking data, times and cost, when mouse over specific day.

2) Other solution can be to load CSS and JavaScript files of Booking Calendar only at the page(s) with booking form or availability calendar and do not load such files at all other pages. If you want to make such fix, then open the Booking > Settings General page and in Advanced section click on “+ Show advanced settings of JavaScript loading” link. Then set as checked this option “Load JS and CSS files only on specific pages” and in textarea specify all relative urls of pages with booking forms. One url per one line, like this:

/booking/app1/
/other/service1/

Warning! You do not have permissions for this page. Your account is not active, please contact administrator. How to resolve this ?

This warning relative to the Booking Calendar MultiUser version.
You can see this warning, because your WordPress user was not activated as regular user in Booking Calendar (have not own booking admin panel) at Booking > Settings > Users page, and this user is not the super booking admin user.

By default the first user in your website, its Super booking admin user.

1) Please login to admin panel with this "first user".
It can be that currently you have logged in with administrator user, that have ID as 5 (or any other). But your WordPress website, also have other administrator users with ID, like 1 or 2. If true, so then you need to login with User with login ID = 1

After this you will see access to the booking admin panel. Then you can activate the booking admin panel for other WordPress users at the Booking > Settings > Users page.

2) In case, if your current user do not have access to the Booking > Settings > Users page, and you do not know login details of your first user, so you can make small customization for activating your actual user as super booking admin user.

You can make this fix.

Firstly please recheck ID of your user. You can open the WordPress > Users page, and then near specific user you can click on edit button, then in browser URL you will see parameter user_id
which will show Id of your user, let say that this ID of your current user is 3

So then, please make this fix.

Please open this file ../{Booking Calendar Folder}/inc/_mu/multiuser.php

( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

then find this code:

$this->super_admin_id = array( $admin_id );                             // ID of Super Administrators

and replace it to this code:
$this->super_admin_id = array( $admin_id , 3 );           // ID of Super Administrators

I have receive booking with empty details (blank details)

1) Please be sure that you have correctly configured "Content of booking fields data" form at the Booking > Settings > Form page.
For example, if you are having in the booking form configuration like this:

Last Name (required): [text* secondname] 

so then at the "Content of booking fields data" form you need to have configuration like this:
Last Name: [secondname]

Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.

2) Also in some old premium versions of Booking Calendar together with latest update of WordPress possible issue that all entering fields in booking form are blank.
In this case you need to update your version of booking calendar to latest update or rollback your WordPress version.

You can request the new update of Booking Calendar on this page.

After installing update, please make fully NEW bookings to test that booking details is saving correctly.
Kind Regards.

The uploaded file exceeds the upload_max_filesize directive in php.ini

Here is 2 solutions.

A) Upload using FTP manager. It's can be any ftp manager for uploading files to your server. If you do not have FTP access, so then please contact support of your hosting. Also they can recommend to you FTP manager that can be good for your server to upload these files.

1) Please download the archive of the Booking Calendar to your desktop.
2) Extract it from archive. You have to get the "booking" folder.
3) Then upload this folder, using the FTP manager (like FAR or some other) to your server, to the folder

../wp-content/plugins/

4) Now open admin panel of your WordPress site. At Plugins menu, you have to see "Booking Calendar" plugin.
(If you was having previous free version, there, please deactivate it).
Click at the "Activate" link of your new paid version.

5) Please wait until message will show that the plugin is activated successfully. Now you can use the Booking Calendar plugin.

B) Or you can ask your serve administrator or support of hosting company to extend max file-size limit at your server.

Thank you.

Dashboard statistic show some pending (or new) booking(s) that I can not find. How to find these lost bookings ?

Please note, this workflow based on new update 7.0
If you using older version, please update it. For paid versions, you can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

1) Reason of issue.

Such issue possible, if you previously have deleted some booking resources at Booking > Resources page.
And such deleted booking resources was having some bookings. So now you are having in Database such lost bookings.

2) How to fix it.

Please try to open this link:

https://server.com/wp-admin/admin.php?page=wpbc&wh_booking_datenext=1&wh_booking_dateprior=1&wh_booking_date=3&wh_trash=any&wh_modification_dateprior=1&wh_modification_date=3&wh_pay_status=all&view_mode=vm_listing&wh_booking_type

Since update 7.2.1 please use this link https://server.com/wp-admin/admin.php?page=wpbc&wh_booking_datenext=1&wh_booking_dateprior=1&wh_booking_date=3&wh_trash=any&wh_modification_dateprior=1&wh_modification_date=3&wh_pay_status=all&view_mode=vm_listing&wh_booking_type=-999

Just replace "server.com" to your website DNS in this URL.

The trick in this link having empty "&wh_booking_type" parameter. Its will show all pending bookings, even if such bookings belonging to the booking resources that have been deleted.

Now, when you will see all such bookings, you will see near some bookings label that "Resource does not exist"
So you can assign to such booking(s) new exist booking resource, by clicking on specific "assign booking resource" button near this booking,
or if you do not need such booking, then please delete completely (even from trash) such booking.

Saving settings page generate 404 error or blank page.

If you notice Booking > Settings General page is not saving, Suhosin (a security module in PHP) may be preventing the POST data from being saved. This issue can also be caused by servers with version PHP 5.3.9+ and servers running mod_security.

If enabled, Suhosin may need to be configured to increase its data submission limits. Changing Suhsoin settings differ from host to host so it’s usually better to consult with the provider than attempt it yourself, however some hosts allow you to change settings via php.ini, suhosin.ini, or .htaccess.
Commonly, the following vars will need changing:

General PHP section

memory_limit = 256M
max_execution_time = 120
post_max_size = 8M
upload_max_filesize = 8M
max_input_vars = 20480
post_max_size = 64M

Suhosin section

suhosin.post.max_array_index_length = 1024
suhosin.post.max_totalname_length = 65535
suhosin.post.max_vars = 2048
suhosin.post.max_value_length = 1000000
suhosin.post.max_name_length = 256
suhosin.post.max_array_depth = 1000
suhosin.request.max_array_index_length = 1024
suhosin.request.max_totalname_length = 65535
suhosin.request.max_vars = 2048
suhosin.request.max_value_length = 1000000
suhosin.request.max_varname_length = 256
suhosin.request.max_array_depth = 1000

After saving you will need to restart the server for the changes to take effect. See https://www.hardened-php.net/suhosin/configuration.html for more information on Suhosin settings.

In shared hosting environments it may not be possible to edit php.ini, in which case you may be able to set the suhosin settings via .htaccess
It is still recommended however to consult your hosting providers documentation, or raise a ticket with them for assistance.

500 internal server error during creation new booking.

1) Firstly please open the Booking > Settings > Emails page and deactivate all email templates.
Then try to make new booking. If you will be able to make new booking, so then its means following:

Some severs can block sending emails and generate "500 Internal Error", when you send it to visitor from domain different from your website. You need to check, if this condition set in your server configuration.

  • Please try to set in the field "From" instead of visitor email shortcode, your email (its at the Booking > Settings > Emails page). The same email that you set in the field "To".
  • Sometimes mail servers block emails, if the address "From" different from the domain of website, from where this email was sending. Its not really depend from the Booking Calendar. So please open the Booking > Settings > Emails page and recheck that field "From", its have to the same as your website domain. For example: info@your-server.com and not like this your_email@gmail.com

Otherwise, please contact support of your hosting company about recheck conditions, when your server block sending of emails.

2) Such error can be because in your server configuration (probably at the WordPress > Settings > General page for the options "WordPress Address (URL)" or "Site Address (URL)") configured different Domain that you try to submit the booking

For example, in Ajax URL its can be set as "https://www.yourserver.com/wp-admin/admin-ajax.php"
and you try to submit the booking from https://www.yourserver.com/education/bookings/

Because booking is sending from HTTP to HTTPS, we are having such type of error.

Please recheck your server configuration at the Settings General page as in above description, or in some other place, where you are set using HTTPS instead of HTTP protocol.

You need to use the same protocol in both ways. If you will have difficulty with searching where exactly you are having this issue, please contact your server administrator who make that configuration.

The same issue can be if you configured sever address with "www." But trying to submit booking from URL without "www." prefix in URL. Or backward.

3) Also please try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.

4) If the previous solutions will not help, please recheck your error.log file from your server configuration (please contact your server administrator or support of the hosting company, if you will have troubles with searching of this file) to be sure in a reason of that issue.

My additional cost is not saving at Advanced cost page.

If you try to edit additional cost at the Booking > Resources > Advanced cost page and during saving, all your changes removed back to default values "100%", then please check these steps:

1) Please be sure, if you are using custom booking forms, that the length of custom booking form name not longer than 30 symbols. If its longer, then you need to recreate your custom booking forms.
For doing that, please open the Booking > Settings > Fields page. Select your custom booking form.
Then copy content of "booking form" and "content of booking fields data" form to some TXT file.
Click on "Delete" button in the toolbar to delete this custom form.
Then create new custom form, where name must be not longer than 30 symbols. Paste in the forms your saved data and save changes.
If you was inserting into the posts or pages, booking shortcodes with previous custom form, you need to reinsert them.
Now you can test it.

2) Please be sure that you do not use in the names and values of checkboxes and selectboxes in your booking form some non standard symbols, like umlauts, or % or ' ,etc...
That's why please open the Booking > Settings > Fields page and for the each booking form (if you are having several custom booking forms), please recheck (re-create) shortcodes by using only standard symbols in the names and values.