Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Hi ,
    I am using Business small SingleSite Booking Calendar.
    My question is . when the user edit the booking data there is an option come for payment where as user has already paid for the particular booking?

    • Hello.
      Unfortunately, no. If the user edit own booking, system make re-calculation of the booking cost and show new cost in payment form after submitting the booking.
      but in the Booking Listing page is showing old (initial booking ) cost.
      Kind Regards.

      • Hi,

        The user is only editing the appointment timing or editing user details for that particular booking for which he/she has already paid, then why the system is recalculating the whole costs again? I need to system only update the information rather than showing payment option again if the user is not availing any new service.
        Kindly resolve this issue or can you guide how this issue can be resolved from my end.

        Regards

        • Hello.
          Try to make this fix.
          Please open this file ../{Booking Calendar Folder}/inc\_bs\biz_s.php

          ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

          then find this code:

          function show_paypal_form_in_ajax_request($booking_id, $booking_type, $booking_days_count, $times_array , $booking_form ){
          

          and replace it to this code:

              function show_paypal_form_in_ajax_request($booking_id, $booking_type, $booking_days_count, $times_array , $booking_form ){
          
          	    if ( isset( $_GET['booking_hash'] ) ) {
          	    	return false;
          	    }
          
          • Hi,

            I am using payment gateway stripe, for that also same code applies? I have already tried with same code and its not working.

            • Hello.
              Sorry. Please replace that code to this:

                  function show_paypal_form_in_ajax_request($booking_id, $booking_type, $booking_days_count, $times_array , $booking_form ){
              
                  	if ( ! empty( $_REQUEST['my_booking_hash'] ) ) {
              	    	return false;
              	    }
              
  2. Hi,

    I am going to buy this plugin. Before that I want to ask you that I don't want to create new resources. I do have 2 elementor pages with 2 accommodations added there where I need add calendar and form fields and setup payment with stripe. My main concern is how I can capture resource id(accommodation id) in my pages created with elementor? Do I setup pro features in my elementor page like price, form, payment etc?

  3. Hello,

    Following bug was supposed to be resolved in v 8.4.5, but is not.

    Fix. Issue of showing warning messages for required fields, when clicked Back button to calendar "step", if was used several steps booking form (wizard form) configuration. (8.4.5.6) (Personal Business Small/Medium/Large, MultiUser)

    Thanks !
    BR

    • Hello.

      Please be sure to use new way of generating booking form. Use one of predefined templates at the Booking > Settings > Form page to Generate such form. Then test it.
      Kind Regards.

  4. Hi,
    Im using Version 9.Business.Large.SingleSite.8.1 with real estate 7 theme but the search form shortcodes just dont work. Nothing appears on the front end, it shows as

    [search_check_in]
    [search_check_out]
    [search_visitors]
    [search_button]

    . Any clue on that? thank you.

  5. Good Day
    I am using the free version of your excellent plugin, it took a while for me to work out how to use it, but now I understand. One thing I have noticed when you are in the Calendar Overview from the admin view, the text showing the calendar dates is very faint, how can I make it a darker colour or bold?

    • Hello.

      1) Probably, its because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.

      2) Otherwise if you want to make your own customization of the colors in Calendar Overview, so then its possible todo only with CSS customization. You need to be familiar with CSS.
      Please check more inside of this file: ../booking/core/timeline/v2/css/timeline_skin_v2.css

      Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
      Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
      Thank you for understanding.
      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

      Kind Regards.

  6. Hi

    I have a problem in my backend. I always have this red dot whit the number of 1 (always 1 more than it should be). It looks like I have 1 new booking - but I dont... What can I do?

    And I have another problem: every time I check "send emails" in the list-overviews right corner (to customer, when accept or decline the booking), it uncheck automaticaly when I refresh the site. That means that if I dont check it every time, the customers won't get any accept-emails.

    Last question: Is it possible to make a comment to the booking when I send the accept?

    Thank you!

    • Hello.
      1) Please open the Booking Listing page and in Actions toolbar click on “Read All” button.
      2) yes, it’s how it’s working.
      We will add improving this feature to the TODO list for having it in future updates of plugin.

      3)during sending payment request you can write comment in then pop up window.
      Kind Regards.

  7. Hi, I just installed the Business Medium version and I've configured stuff in the backend but I'm a bit lost on how to get some things done.

    1) I have a list of items in a dropdown, eg: Meal 1, Meal 2, Meal 3, etc... how do I add a price to each of these so that the correct price is added to the cart?

    2) And where is the page that shows the total and the Paypal button? I would like to add content and format it a bit.

    Thanks

    • Hello.
      Please note, Booking Calendar does not have shopping card functionality. The payment form is showing after submitting of the booking.
      Its possible to configure additional costs for selected options in the selectboxes or checkboxes ( like your meals).
      You can configure selectboxes in the booking form at the Booking > Settings > Form page.
      And additional cost you can configure it at the Booking > Resources > Advanced cost page.
      Check more about this feature here: https://wpbookingcalendar.com/overview/#additional-cost
      Watch it in this video guide https://wpbookingcalendar.com/help/advanced-costs-video-overview/

      2) Plugin support Stripe, PayPal (Standard and PayPal Pro Hosted Solution (please note, PayPal PayPal Pro Hosted Solution its does not the same as PayPal Pro)), Authorize.Net, Sage Pay, iDEAL via Sisow and iPay88 payment gateways integration (also plugin support showing text info for payment by cash and bank transfer - its only show text info but does not connect to any bank system), other payment systems are not supporting yet. You can configure and activate it at the Booking > Settings > Payment page.

      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-payments/

      Please watch more useful video guides here https://wpbookingcalendar.com/help/
      Please check more useful info at the FAQ here https://wpbookingcalendar.com/faq/

      Kind Regards.

  8. Hello,

    I have just downloaded this plugin and when I try to make it live on a page the calendar part does not load, it just says "calendar loading.." when the site is done loading all content. Is there a way to fix this?

    • Hello.
      Its most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl + Shift + J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.

      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.

      Kind Regards.

  9. I have just purchased the Single licence - Personal, added in the licence key and tested the booking form and get this message. I've had a search through the forum but couldn't find an answer for this error message. ANy ideas on what's gone wrong?
    Error during inserting into BD - Dates
    [F:/wpbc-booking-new.php| L:438|V:2.0.14| DB:Duplicate entry 39-0000-00-00 00:00:00 for key booking_id_dates::INSERT INTO 3qob122U_bookingdates (booking_id, booking_date, approved) VALUES (39, 0000-00-00 00:00:00, 0 ), (39, 0000-00-00 00:00:00, 0 )]

    • I have found the problem. I had the free version of the plugin install too. I have deleted it and the form now works. Thanks again

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