Support Archive (2)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. My start and end time seems to be wrong.  I have chosen the 8:00 AM selection, and it shows correctly in the admin area when an appointment is made, However for the field in the form it seems to only accept military time (24 hour clock).  Is there a way for the form to reflect the "normal" AM,PM time?

    • Hello,
      Yes it's possible. You are need to customize it at the ../booking/CSS/client.css file.

  3. Thanks i have found de css, but where exactly shut i change the color #?

    • Hello,
      please add to the bottom of that file this code:
      .datepick .datepick-days-cell a { color: #FFF !important; }
      and make your configuration there.

    • According colors of labels in booking form, please open the same file,
      find this code: .booking_form_div { text-align: left; }
      and make your configuration of color, like this, or similar:
      .booking_form_div { color: #ccc !important; text-align: left; }

  5. Hi there,
    recently upgraded to the Premium plus version and am testing out Sagepay payments. When I submit a booking form I am not given the option to make a payment but prompted with the following message:
    'Thank you for your online reservation. We will send confirmation of your booking as soon as possible.'
    When I then go into the booking calender i can see the reservation with a cost of €0, the fixed summ resource costs have not been calculated.
    Am I missing something basic here? This used to work fine.
    Thanks,
    James

    • Hello James,
      this issue is possible, when you are not activated any of the payment systems at the settings payment page or you are set the cost of the booking resource (or even if the cost of the booking) equal to 0. So please recheck that you are have correctly setup the cost/rates of the booking resource. Its have to be higher than zero.

      • I'm running Sagepay in test mode and I have both it and Paypal activated. I also have costs set above 0 for each of my resources.

        • Please send the link to the page with booking form and screenshot of the cost configurations settings page for that resource to the email info @ onlinebookingcalendar.com for the more deep checking it.

  6. Hi, when you book a day with start time 10:00 to 11:00 it shows as booked that time in the popup, but then when you book a second time 12:00 to 13:00 it will not display how do I fix this?

    • Hello,
      Please send the link to the page with that booking form,
      Also the screenshot of the booking > settings > fields page.
      Kind regards.

  7. Hi, I tried inserting the booking calendar following the FAQ instructions. But, I cant seem to understand what is "set $bookingtype – type of booking property (default = 1);" Can anyone please kindly explain to me what this means?I really need this calendar to work as soon as possible in my website. Currently it is displayed as Booking resource type is not defined. Its can be, when at the URL is wrong booking hash.

    • If you are use this instruction for the insertion of booking form into PHP file:

      "1. Open for edit your theme php file, like single.php.
      2. Insert this action hook for showing Booking form <?php do_action('wpdev_bk_add_form', $bookingtype, $calendar_count); ?>
      3. where you need to set $bookingtype – type of booking property (default = 1);
      4. and you need to set $calendar_count – calendar count (default = 1);"

      So then the parameters inside of this shortcode are mean:
      $bookingtype it's a ID of the booking resource, but inside of the free version of booking calendar its always =1
      $calendar_count it's number of months, which you want to make visible in the calendar from your booking form.

      So in other words, you are need to use the code like this:
      <?php do_action('wpdev_bk_add_form', 1, 1); ?>

      Kind regards

  8. Hi, I was wondering can I get rid of text fields that i don't want my customers to insert?I just want the name, calendar and submit button. Does the paid version offer this function? or do I have to do it manually myself? Please advise as soon as possible as I need to have this fixed for launching my website. Thank you!

    • Hello,
      at the any paid version you can configure the booking form fields at the Booking > Settings > Fields page.
      Please note, the name and email field is must be fields there in booking form.
      kind regards.

  9. Hello,

    We would like to use this plugin for our website and are first trying the unpaid version to see how it works, but it seems that the calendar is breaking out of the pages.
    all months are one after another!

    Please have look. It does on our own template, but also on the standart WP template.

    Please look for a screenshot at: https://skitch.com/image2day/ghw9c/bookings

    Hope someone can point me in the right direction.... 

  10. Hi,
    You will see from the link the booking calendar in the side panel has an error in that the next month button is sitting in the wrong place and is slightly too low, is there a fix for this?
     
    Regards,
     
    Graeme

    • Hello,
      I can not find the link, where I can check the calendar with that issue. Please provide the direct link, thank you.