Support Archive (2)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello,
    I'm using the Hotel Version of the script.

    When using the PHP command 
    do_action(‘wpdev_bk_add_form’, $bookingtype, $calendar_count);

    how do I select a specific booking form type (other than "Standard") to be shown ?

    Thanks 

    • Hello,
      please use this code:
      <?php echo do_shortcode("[booking nummonths='".$calendar_count."' form_type='".$form_type_name."' type='".$bookingtype."']"); ?>
      Of course, you are need to define these 3 variables, before execution of the code.

  2. Hi,
     
    I used the plugin on an elegant theme and it does not display the calendar but the form shows up. so far there are no errors on the script as mentioned on the FAQ
    "This situation can be, when some other JS script (from some other plugin or active theme) is generate JavaScript error. You can check if you page have errors at the IE at the status bar or at Firefox using Console2 addon. So you need to fix that JavaScript error, or deactivate plugin or theme, which is generate that error. After this Booking Calendar will show up."

    • Hello,
      Please send the link to that page for rechecking this issue.

  3. Hi,

    I'm using the Hotel Version and I have a problem with TimeRange bookings

    In the Fields/Form config I have:
    [select rangetime "09:00-18:00" "09:00 - 13:00" "14:00 - 18:00"] 

    So that the user can select between full day (9-18) or half-day periods.... It's works ok, even with setting 50% for half-day booking.

    The problem is that, when user chooses more than one day, the period is only considered for the Check-in and Check-out dates:
    - Start Time on Check-in Day
    - Full Day on all other days (even if not sequential days)
    - End Time on Check-out Day

    How can we make sure that the period is applied to ALL the choosen days ? 

    • Hello,
      You are new to activate the "recurent time" option at the general booking settings page.

  4. Hi, I'm trying to customize cost calculation for a particular situation and I have to get (from a php file) the value set for a custom form field in the "Advanced Cost Management" secrtion.
    Where can I find that value? I've searched for it in every table but I couldn't find it! 🙁
    The customization I'm trying to implement is this: when the user check an option in the booking form a special discount has to be applied INSTEAD OF the discounts set in the "Cost for selected days" section. So I'm trying to modify the function "get_booking_cost"...
    Is there a better way to accomplish this task?
    thank you very much! 

    • Hello,
      The advanced cost managemt system is save data as options int the DB in own special format, so it's not possible just by editing it directly. Also we do not recommend to modify the source, other wise we will not guaranteed correct work of plugin and support it.
      Now according setting those discounts, please just set negative value at the advanced cost management section (not the procent), like this: -150
      Regards.

  5. Great Product!

    We want to have a title on each scheduled time period.

    Like, Yoga with Mary: 2 pm to 4 pm

    Is there a way to do this in the premium version or any version?

    • Hello.
      Sorry, this feature is not supported at current 3.0 version.
      Kind regards.

  6. When I try to edit some notes and save them, I get an error message and they won't save. This only happens to some of the bookings. On others I can edit the note and save no problem. Any ideas how to resolve this. Thanks

    • Hello,
      Probably you are use there some special characters, which cn no be saved. Please try firstly save some simple text there in notes, then chek more complex, to find, what is generated that issue.

  7. Hi,

    I've installed the plugin using Starkers theme and the booking form is displayed but the calendar does not display. I just checked for javascript errors and I'm getting Uncaught ReferenceError: jWPDev is not defined I'm using WP 3.3.1 and the standard calendar. Any ideas on how I can fix this?

    Cheers
    Kim 

    • Hello,
      please send the link to the page with booking form, I will recheck and try to help.

        • Please send the link to this email info @ onlinebookingcalendar.com .

          • Thanks for your help in solving this. For anyone else experiencing this make sure your have your <?php wp_head();  ?> just before your closing </head> tag - fixed it for me.

  8. I have installed the Premium version, got the time to display as non-military time on the site using the drop arrows and inputing the time intervals into the form.  The problem is that in the backoffice the times are still displayed as military and the confirmation emails it is also displayed as military (24 hour clock).  People in America do not know Military time.  We need it to display as AM/PM.
     
    How can I make this happen?  I have the AM/PM chosen in the settings already.

    • Hello Dotty,
      Please recheck that you are set the correct time format at the Booking > Settings page.
      Then you are need to use the time selections at the Booking > Settings > Fields like this [select starttime "13:00" "15:00"] and [select endtime "16:00" "18:00"] are still in 24 time format. But at the client side you have to see these time selections in am/pm mode. Also at the booking admin page you are also have to see the time in am/pm mode. So please recheck that you are correctly set time format at the general Bookimg settings page.

  9. Hi! I'm a user of MultiUser edition.
    I have just one question.
    Are there any ways to integrate of WP user with obc user? 
    I don't want user to fill form. instead of that I want to user login user data.
    Please show me the way(build-in function if you have, template to customise if you don't have function...etc etc) 
    best regards 

    • Hello,
      The booking calendar is do not have own users. At the multiuser version, all users, which are have own booking admin panel, it's WordPress users.
      If you want that at the booking form, the fields is autofilled by data from user profile, if the reservation is making the registered WordPress user. So you are need to open the general booking settings page (you have to be log in as super booking admin user) and make checked this option: "Autofill fields for the registered users". So then some fileds, like name, email, second name and so on for logged in users will be autofilled.

      • I forgot to say I expanded user datafield with other plugin.
        But now I fixed the problem.
        Thank you! 

        • Hi I'm trying to do this, I need to add extra fields on registration form, and of course I would like to autofill this. I'm using wp-members to make that users have to registered before they can use booking calendar form. Could you explain how to make this, please. Thanks in advance, 

          • Hello Carlos,
            you can add (configure) the booking form fields at the any paid version of booking calendar at this page Booking > Settings > Fields
            Right now, the auto-fill functionality is works only for these fields:Second Name, First Name, E-mail, URL.
            If you are need to use other fields for auto filling, you are need to make modifications of ../booking/lib/wpdev-booking-class.php file
            at the bottom of content of this function: get__client_side_booking_content .
            Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

  10. Hi admin,

    We have Premium Plus version. There is the feature of having a select box with fixed times to choose from, where already reserved times a greyed out. Is this also possible on a Starttime select box? 

    Greetings.
    Rob 

    • Hello,
      Unfortunately, it's not possible yet at starttime shortcode.
      It's possible only at the timerange shortcode.