Support Archive (2)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Is there a user guide for this plug in? Something I can read to find out how it all works on a day to day admin level?

    Thanks

    Jon 

    • Hello,
      Right no there is no detail instruction of plugin configuration. We are creating the new update of plugin, where interface will be little different, so after this update we will create the tutorial about configuration of new version. But is still at the exist version almost all options in settings have the small descriptions. Some instructions can be found a the FAQ section of plugin site.

  2. hello,
    how do i set up a deal such as book for 7 days and pay for 6 days. i also have different rates for the weekend days and would like to take those into account. thanks you.

    vincent 

    • Hello,
      You can configure it at the settings Cost and Availbaolity page by pressing the "cost for selected days" button or "rate" button for the configuration cost at specific dates (season).
      It's availbale at the Premium Plus and Hotel Editon versions. You can check it also at the live demos.

  3. Hello
    Is it possible to sync the booking entries with google calendar ? If not, Do you plan to integrate this feature for your next release ? the multiuser one ...
    Thank you

    • Hello Corinne,
      unfortunately, the sync with Google calendar is not supported yet, in the current 3.0 version.
      But we are have this feature in the todo list for the future updates.

  4. Tried to do a search, but wasn't successful.
    Can you have multiple admins on one booking system? We are looking into using your Hotel edition of the booking calendar. We don't need multi-user, because we're by ourselves. No other properties. But we want to be able to track which member of staff has accessed the admin part of the booking calendar, in case they handle any changes, etc. 
    I assume this is possible, but i want to make sure. If we have different staff log onto to usernames with wordpress, would this do the trick? Would they have to have admin status through wordpress to access the admin panel of the booking calendar?
    Thank you!

    • Hello,
      the admins in that version will see all the bookings and booking resources as any other settings.
      But its not possible to "track/log" the changes, what each WordPress user is done in booking admin panel.

      • Thank you for the quick reply. Is it possible to allow a different user level other than just administrator to access the panel? Like an Editor or an Author?  I was able to set this with some simple PHP code in another plugin, but it was a very simple plugin.
         
        Thanks!

        • Sorry, one more question - Can we block portions of the admin panel to lower roles? Have admins access everything and then editors access less? I imagine it could be done with code, but it may break the whole thing.

          • Its possible only for the booking admin menu pages, please read my previous comment.

        • Yes, its possible. Just open the general booking settings page and at the right side set the correct user roles for the each booking admin menu pages.

  5. what is different between hotels, in one Type?
    I mean the hotel there isn't a ID

    • Hello,
      probably you are mean the types as a booking resources from the Booking > Resource pages.
      Each Booking resource can be a room or a type of a room, if you are set the capacity of the booking resource higher than one. So type of room is mean that there have to be several same rooms. And inside of the calendar the dates will be available, until number of reservations per specific dates is less then capacity of this (type) room.
      If you are mean some thing else, please explain it more detail.

  6. when i go to booking edit page, i get message: "You do not set any parameters for booking editing"
    also when i go https://www.gr8studio.co.uk/workshops/europe/europes-great-predators-germany/ i can see form, but not booking calendar

  7. Hi there,
    Have recently purchased the Premium Plus plugin and after install (without any changes to the plugin settings and defaults), the generated source seems to now include my themes Javascript files twice causing issues like in below snippet.  If I deactivate the plugin, it's back to normal. WP 3.3.1 using the Roots theme : https://www.rootstheme.com/
        .......     .......     <script src="/wp/js/plugins.js"></script>     <script src="/wp/js/script.js"></script>         <script src="/wp/js/plugins.js"></script>     <script src="/wp/js/script.js"></script>  <!-- Booking Calendar Scripts --> <script type="text/javascript">     var jWPDev = jQuery.noConflict();     .......     ....... As a temporary hack (I'm new to WordPress!) I noticed that if I comment out line 3922 from wpdev-booking-class.php :
          if (! ( $is_admin))  wp_print_scripts('jquery');
    it SEEMS ok - although haven't fully tested to see if that's broken something else.
    I'm not sure if it's something in my theme conflicting with a double load of jQuery or something but it'd be great if you could confirm what might be causing it and what a better option would be to resolve.
     
    Thanks!

    • Hello,
      that script code is only have to add the loading of the jQuery script if its not loaded already using the same method in actual theme, and not other scripts.
      So if you are already loaded the jQuery using your theme, you can leave that fix, as it is. Probably your theme is have direct fixed link to the jQuery script and not loading it using php function, thats why the jQuery script can be doubled.

  8. hi there,
    I want to ask a question.

    I set a max visitor to the resource(hotel room).
    and I set a [select visitors "1 person" "2 person" "3 person" "4 person"] at a reservation page, they don't linked each other.
    To solve this problem, what variable or setting do I have to do?
    thank you. 

    • Hello,
      please use instead of this shortcode:
      [select visitors "1 person" "2 person" "3 person" "4 person"]
      this one:
      [select visitors "1" "2" "3" "4"] person(s)

      • thanks! but still i can't solve problem.

        I set max user to 3 person.
        I reserved as 1 person sith shortcode you mention.
        and reservation has done and you can not reserve the day i reserved.
        the day table td has classes of 'class="datepick-days-cell datepick-unselectable cal4date-10-1-2012 date_approved"'
        how do i gonna do? 

        • i was wrong.

          "I set max user to 3 persons.
          I reserved as 1 person with shortcode you mention."

          • Hello,
            Please open the general booking settings page, then make checked this option: "Visitors apply to capacity", and select the second radio button sub menu option.
            then please open the Booking > Resource page and increase the capacity of that resource to 3 (create 2 "child resources, for that one). For the parent resource set the max. number of visitors as 1 (these number of visitors is restriction to the one "child resource). Now test it at client side.

              • Create the new resource at the right side form at that page,
                but at the option "parent object", please select the booking resource, what capacity you are want to increase.

                • thanks!
                  i will try. do you mean 'parent object' as building, resource as room?
                  is that correct? 

                    • it seems i can not change capacity...
                      for example, when making new resource i selected 'Numbers of resources' to 3, 3 resources which have 1 capacity made.
                      so...what is that mean? 

                    • The main item is selections the "parent resource".
                      So, if you are had some resource "Default resource", already
                      you can create several parent resources, with these paramters:

                      Title: "Def. resource child"
                      Parent: "Default resource"
                      Priority: 0
                      Number of resources: 3

  9. thanks!
    but it seems i can't still fix the problem.
    I have to back to my question again.
    I set max user to 3 persons.
    I reserved as 1 person with shortcode you mention.
    and reservation has done and the other user can't reserve the day i reserved even though the room has 2 people capacity. 
    https://imm.io/gBr1

    • Now, you are need to open the general booking settings page:
      then make checked this option: "Visitors number apply to capacity",
      and at the sub options set this radio button:
      "Show at tooltip on calendar availability based on summ number of visitors, which can be at free booking resource items.
      Check maximum support of visitors at all booking resources with selected number of visitors from booking form"

      If you are still will have a problem, please send the link to that page, also screenshots of the general booking settings page and settings fields page to this email: info @ onlinebookingcalendar.com

  10. Helo!
    Is it possible to have 5 rooms for reservations on one page, just like here: https://hotel.onlinebookingcalendar.com/ BUT with one form and one price tip for all rooms? I want to make reservation for 3 rooms and don`t want to write 3 times the same name, e-mail etc. Is it possible?

    • Hello,
      at the Booking Calendar Hotel Edition version, you can reserve the several rooms, if you specify these rooms as a child objects for the "parent" resource. In other words, you are still will have the one calendar at the booking form for the "parent" resource with some capacity, but you will be able to reserve during one reservation process one or several child resources. At the Booking Calendar Hotel Edition version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.

      Or you can check this solution, which can be useful for you: https://onlinebookingcalendar.com/faq/booking-many-different-items-via-one-booking-form