Support Archive (2)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi,
     
    i'm quite newbie with Booking Calendar and i would be able to catch the dates picked in the Availabilty Calendar to fill in an input field.
    I know how to show a calendar from an input field but don't achieve to catch the picked date (range date) with your calendar.
     
    Thanks a lot
     
     

    • Hello,
      right now the Booking Calendar is support only inline calendar.
      The support of text fields with attached calendars for entering the check in/out dates will be support in future updates.

      • Thanks for your immediate response.
         
        so at this hour, it's impossible to catch the dates picked in the availablity calendar?
        But you achieve to do it to fill-in the mail sent when the option Book Form Calendar" is on. Am i wrong?
         
        Thanks a lot.

        • Hello.
          Right now its not possible to enter the dates using the text fields in the booking form.
          The dates are possible to select only in inline calendar at booking form.
          If you are mean something else, please explain it more detail.
          Regards.

          • OK, i'm wrong with my explanations.
            the scenario:
            1/ the user picks his dates within the availabalities calendar.
            2/ i catch the dates picked to fill-in my own field or var.
             
            The origin of the dates is well inside the calendar, i just want to catch the picked dates.
            I don't achieve step 2.
            thanks

            • Under the calendar is hided textarea,
              where you can find all selected dates.
              Please open the page with booking form in HTML view mode at your browser to find that textarea.

              • Thanks a lot, i've seen the area where i need to catch the data.
                Could you, to finish this topic, tell me where is the event which populate this hidden field?
                I think it's in the wpdev-booking-class.php file near line 4260 but don't see really where is the script which insert the dates in this hidden field.
                 
                thanks a lot for your help.
                 
                 

                • Hello,
                  you can open the ../booking/js/wpdev.bk.js file,
                  then find this function:
                  selectDay(date)

                  This function is called, when some date is selected in a calendar.

  2. Hi, does it's normal that when somebody make a reservation, in the description (message) field when I receive it, all return (enter) show /n ?  Than I receive something like that
    Bla bla bla\n Bla bla bla\n Bla bla bla
     
    While it's supposed to be like that:

    Bla bla bla

    Bla bla bla
    Bla bla bla

     
    Thanks.

    • Hello Simon.
      No it's not normal. Probabaly some other plugin or actual theme is impact to that data. Please try to dedactivate one by one your active plugins, for rechecking, what one is generate this issue. If its will not help, so then try to deactivate actual theme and activate the default one and then test it again.

  3. Hello, Can I simply add 'unavailable date' to my calendar?
    I already set Sunday for "Unavailable",but  I need to pick some day for Unavailable, like 17March, or 17-30March...

    Mine is 9.Premium SingleSite3.0.

    Thanks. 

    • Hello.
      The functionality from your description is exist at the Premium Plus and Hotel Edition versions.
      You are need firstly to define these dates at the season filter at the Booking > Settings > Filters page. And then set these dates as unavailbale for the specific booking resource at the Booking > Settings > Cost and availablity page.

      Please test it at live demos of those versions.

      You can make upgrade to one of these versions. You can find the upgrade link at the top right side of booking settings page.

  5. For the paid version, can the visitor view the available hours that they can sign up for?

    • Hello.
      At the premium and premium plus versions are possible to make the bookings for specific time. But this time (time slots) are the same for the any date of week, it's do not depend from the week days. At  these versions are possible to make booking for the specific time, but when some one book specific time at the selected date, this timeslot become unavailable for the other visitors.
      Please test it at live demos of these versions.

  6. Hello again,

    first of all I'd like to thank you for this great plugin and for your fast and reliable support. You helped me out a few times already 😉 Thank you!!!
    Now I have 2 new issues and I didn't find a solution by searching this area.
    1) It seems that when I change a booking and unclick 'send email to customer' it in fact does send an email. I checked with my own mail address and received the mail.

    2) Using the search form... when all booking types are booked out an the search doesn't return a result just nothing appears on the screen, except for 'Search Results', so most of my clients thought the search doesn't work and wrote a mail asking for availability 😉 Is there a chance to display a message instead of nothing?   

    Thank you once again for your help 
       

    • Hello,
      1) What kind of emails you are sending? After what actions? We will check this and if its exist add the fix to the next update.
      2) please check this instruction
      If the problem is still exist, please check these:
      probably you are have inside of the posts or titles some special hidden characters, which can not be serialized and saved in the DB, so

      please try to make this modifications:

      please open this file ../booking/include/wpdev-hotel.php

      find this line:

      $value->tags = $post_tags;

      and replace it to these lines:
      $value->tags = $post_tags; $value->post_title = htmlspecialchars($value->post_title, ENT_QUOTES); $value->post_content = htmlspecialchars($value->post_content, ENT_QUOTES); $value->post_excerpt = htmlspecialchars($value->post_excerpt, ENT_QUOTES);

      • Hi, thank you for your quick answer!
        1) It is always when modifying a booking (edit reservation OR changing the booking resource). We have several bungalows of the same type and depending on several circumstances we need to move our guests from one bungalow to another, without notifying them, because it's more an internal thing...
        2) I don't know if you got me right... When a resource is available, the search finds it. This all is working really fine. Only when there's nothing available aka we're booked out I'd like to display something like 'sorry, there's nothing available' or whatever...
        Well, I have disabled the #booking_search_ajax h2 in CSS. But as far as I know it only shows "Search results" and I didn't want to show this... So, is it possible to show a special item (like the above words) when nothing is found?
        Thanks for your patience 😉

        • 1) I will recheck it. Thank you.
          2) If the system is nothing found, so then instead of the "Search results" have to be shown the "Nothing found" message. Please try to reactivate that h2, and test it again.

  7. Hello,

    We have a one website, but would need a calendar to go onto a different page of the website.  For example, we have an Aquatics Page, Sports Page, and Arts Page.  It's one business, one website, but a calendar on different pages.Which version would you suggest would work for out needs? Also can you make more than one time slot on a particular day. For example, 12:30 - 2:30pm and 3:00-5:00pm, both on Thursday March 15?  Thanks 

    • Hello,
      you can create the several booking resources at the admin Resource page, and then insert the booking forms for the each of your booking forms into the different pages. Here is description: https://onlinebookingcalendar.com/faq/insert-booking-form

      The possibility to book for the specific time is available only at the Premium and Premium Plus versions. Please note, is some one is book the time slot at selected date at specific calendar, its become unavailable for the other visitors at that selected date at specific calendar. Also at one configured booking form, the time slots are the same for the any week days, its do not depend from the day of week. Sorry.

      At the Premium Plus versions is possible to configure the several booking forms, for the different booking resources.

      Please test all these at the live demos to be sure in functionality and do not have misunderstanding.

  8. OK, is it possible for each resource to have its own custom availability schedule?

    • Hello.
      At the Premium Plus and Hotel Edition versions are possible to set different availability for the diffeent booking resources.
      You can define at the Booking > Settings > Filters page the availability dates and then at the Booking > Setting > Cost and availability page set for the any of your booking resources the availability, which you are defined at the Filters settings page.

  9. Hi!
    ATM my reservation form i quite big, and it goes quite far down the page.
    Is it possible to move the input fields up next to the calendar? To make it more compact.

    Thank you,

    Mike.    

    • Hello,
      at the any paid versions of the booking calendar you can make customization of the booking form at the Booking > Settings > Fields page at top form.
      You can make something similar to this:
      <div style="float:left;"> [calendar] </div> <div style="float:left;margin-left:10px"> YOUR FIELDS HERE </div>

  10. Hello
     
    I have premium pro & I have programmed it to work with the various seasons & costs throughout the year... but there is no submit button? I don't want to clients to be able to PAY just submit a reservation enquiry... can you help?

    • Hello,
      You can insert the "Submit" booking form buttn at the Booking > Settings > Fields page at top form.
      If you want to disable the payment forms, so please open the Booking > Settings > Payment page and deactivate all exist payment systems.