Support Archive (2)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. My host's server went down and there were some errors to my booking calendar. I'm not able to get the "actions" tab on the side of each booking with allows me to edit the booking, change the booking resource, and to send a request for payment. Please help me!

    • Hello,
      Please recheck that your host is already up. Then try to clear browser cache and test it.
      If ts will not help, check for the any JavaScript errors and try to fix it, here is similar info.
      Also please recheck that you are use in your wordpress system the actual URLs (at wordpress settings - home URL).

  2. URGENT !!! I have a huge problem... I own the hotel edition... Obviously a user can make bookings even though all properties are booked. I have 5 identical holiday homes in one group. Yesterday I noticed that a booking can share different resources. So our client would have to move from one resource to another during his stay. Then I thought I switched this option off (disable reservation in different booking resources) and now a user can still make bookings, even if it's not available in one resource, he's getting an email about his reservation, no error message. But the booking is not showing in the booking calendar !!! Please help quickly!!! I have to prevent users from booking non-available houses, they also can pay via PayPal... 
    The User ID is given... I think I have to delete the booking from the database now... How should I do this?

    • Just checked the database, those bookings are not saved in the 'wp_booking' or 'wp_bookingdates' table... So I guess no need to delete it. But for some reason there is still no error message, but instead the user (and I) get the payment option and a confirmation email and a booking ID...

      • Hello,
        please send the screenshots of that issue (where is visible that booking), the screenshot of the Booking Resource page and the screenshot of the general booking settings page, also URL to the page, where is possible to make such reservations to this email info @ onlinebookingcalendar.com.
        So then we will check and try to help you.
        Thank you.

    • Hello,

      did you activated this option: "" " Check this checkbox if you want to dissable reservation, which can be stored in different booking resources. So if this checkbox is checked, the reservation is allowed only, if all days of reservation are at same booking resources, otherwise the error message will show."

      • First I have had it activated, then I switched it off and reservation was still possible...

        I've sent you an email with the requested files.  

    • Hello,

      Ok, I am think that found where issue was.

      The system is not allow to make that booking and delete it, but there is issue with showing the "Waring" message,

      so please make this customizations:

      Please open the ../booking/include/wpdev-hotel.php file

      then find this code:

      if ( ! $is_dates_inside_one_resource ) { if ( false === $wpdb->query($wpdb->prepare( "DELETE FROM ".$wpdb->prefix ."booking WHERE booking_id IN ($booking_id)") ) ){ ?> <script type="text/javascript"> document.getElementById('submiting<?php echo $bktype; ?>').innerHTML = '<div style="height:20px;width:100%;text-align:center;margin:15px auto;"><?php bk_error('Error during booking dates cleaning in BD',__FILE__,__LINE__ ); ?></div>'; </script> <?php die(); } ?> <script type="text/javascript"> if (type_of_thank_you_message == 'page') { // Page // thank_you_page_URL = window.location.href; // location.href= thank_you_page_URL; clearTimeout(timeoutID_of_thank_you_page) } document.getElementById('paypalbooking_form<?php echo $bktype; ?>').style.display='none'; document.getElementById('submiting<?php echo $bktype; ?>').innerHTML = '<div style="height:20px;width:100%;text-align:center;margin:15px auto;"><?php printf(__('Sorry, the reservation is not done, because these days are already booked, please %srefresh%s the page and try other days.' ) ,'<a href="javascript:location.reload();">','</a>'); ?></div>'; </script> <?php exit; }

      and replace it to this code:

      if ( ! $is_dates_inside_one_resource ) { if ( false === $wpdb->query($wpdb->prepare( "DELETE FROM ".$wpdb->prefix ."booking WHERE booking_id IN ($booking_id)") ) ){ ?> <script type="text/javascript"> document.getElementById('submiting<?php echo $bktype; ?>').innerHTML = '<div style="height:20px;width:100%;text-align:center;margin:15px auto;"><?php bk_error('Error during booking dates cleaning in BD',__FILE__,__LINE__ ); ?></div>'; </script> <?php die(); } echo ' '; ?> <script type="text/javascript"> if (type_of_thank_you_message == 'page') { // Page // thank_you_page_URL = window.location.href; // location.href= thank_you_page_URL; clearTimeout(timeoutID_of_thank_you_page) } document.getElementById('paypalbooking_form<?php echo $bktype; ?>').style.display='none'; document.getElementById('submiting<?php echo $bktype; ?>').innerHTML = '<div style="height:20px;width:100%;text-align:center;margin:15px auto;"><?php printf(__('Sorry, the reservation is not done, because these days are already booked, please %srefresh%s the page and try other days.' ) ,'<a href="javascript:location.reload();">','</a>'); ?></div>'; </script> <?php exit; }

      • Hi, thank you for your quick reply! I edited the code, and now the error message is shown, but still the system sends an email about the reservation (I've added payment info to this email) 🙁 even though it's not saved in the database.
        So, is it possible to even disable those unavailable dates in the calendar? People also use it for planning their holidays and if they only see that it's not available at the time when they actually book, it might be too late, because they for example book their flights first...

        • Hello.
          Sorry, its not possible to disable those dates, because the possibility to book can depend from the number of selected dates.
          For example, its will be possible to book (have the booking for the specific single resource), if visitor select 2 dates, but not possible to book for 3 dates (because having the booking for the different resources, 2 first dates in one resource and 1 last in other). and from the other side, its possible to book 2 first dates in one reservation, and when new visitor come he can book that 3rd single date, hope its become more clear now.

          According sending emails, I will add this to todo list for disabling sending or sending after that the cancellation email about that booking, because the checking for possibility to book in same resource is possible todo only, when the reservation is already done and email is sent.

          • Ok, understood... 😉 Well, I thought about letting the user go through the availability search first... So that you can only book your special period, when it's available. Just checked this and it worked fine. Is it somehow possible to include a 2nd search form only for one booking type? This could bemy solution!
            I asked weeks before if it will be possible to transfer the dates that the user has entered in the search form to the booking form... Do you think this will be in the next update?

            • Sorry. Such search for the specific resources only, is not availbale yet.

          • And, concerning the emails... Please try to figure it out that in this case no email is sent... first a confirmation and in the same moment a cancellation would be very confusing for the client I guess...

  3. My tooltip mouse hover feature FLASHES if you hover anywhere above the bottom 1/4th of the day. It is not a steady box.

    • Did you made the customization from the previous message about z-index:10000 !important; ?
      Please send the link to the page with booking form to this email info @ onlinebookingcalendar.com for rechecking it.

      • I Did make the customization. please check your email

  4. In the email, It shows dates for example 3/20/2012 - 3/20/2012 but that is just one day. Can I make it only show the date and not THROUGH a certain amount of dates? Because I am only booking 1 day.

    • Probably you are make the booking for the specific times. But at the general booking settings page set the time format, which will not show the times.
      So normally its have to be shown like this: 3/20/2012 10:00 – 3/20/2012 12:00, but because of your specific time format you are get 3/20/2012 – 3/20/2012.

      • and is there a way for it to only show the date once?

        • If you will use the reservations for the specific time slots, so then no, its not possible. Sorry.

          • is it possible to remove the time from being displayed in the email? possibly with some editing in wpdev.bk.premium.js ?

            • Unfortunately not, the emails do not depend from the code in JS at all.

    • During inserting the booking shortcode into the post or page, you need to select at the popup configuration dialog the showing of 2 months in calendar.
      then please check this instruction from FAQ.

    • Hello.
      Its possible to show the cost of the specific date in mouse over tooltip (activate it at the general booking settings page),
      or show full cost of reservation in real time at the booking form, using special shortcode [cost_hint].
      You can configure it at the Booking > Settings > Fields page.

      • Hi
        I have now done this & the payment is showing in the form BUT it only takes 1 day, even though I have set the bookings to be in blocks of 7 days.
        Now I must have clicked a setting that doesn't allow any date to be selected.
        This is now URGENT & I really need your help.
        I have created about 25 seasonal filters, I need the cost per week to show in the form (which it is) when each week is selected (this is the part that isn't working).
        Are you able to help, I need to get this sorted ASAP.
        Kind regards
        Polly
         
         
         

        • Hello Polly,
          I am checked your link https://www.pensarn-hall.co.uk/?page_id=18, and its seems that you are only activated the cost showing inside of the mouse over tooltip and not in the booking form.
          Tt the tooltip, when mouse over specific date is always showing the cost for this single date, where mouse is over.
          For be able to see the FULL cost, you are need to make the form configuration, like at my previous email, its will show cost in real time, when you are select the dates, or if you are change selection in the selectboxes or checkboxes, which are have additional cost configuration.
          So please open the Booking > Settings > Fields page and at the top form, after this shortcode: [calendar],
          enter this code:
          <div style="text-align:left;line-height:28px;"><p>The full cost for payment: [cost_hint]</p></div>

          • Hi
             
            I had added it but it was at the bottom of the form.
             
            Why can I not select anything now within the calendar?
             
            I have 1 offering #apartment1 = Pensarn Hall, that can only be let for 7 days at a time & needs all seasonal costs/filters to apply to it. Would it help if you could see my settings?
             
            Kind regards
            Polly

            • Hello,

              probably you are set in the season filters the dates as unavailable. (Please check  the Settings Filters page and the Cost and Availability page by pressing "Availability" page). I can select the dates starting from the January 2013 in your example, so its seems that availability filters you are set for the 2012.

              Also there is several dates available in the October 2012, but the Monday there is reserved or blocked and you are set the fixed dates selection (7 dates) starting from Monday, thats why these dates there can not be selected.

               

              According costs in  the last question, please describe more detail, what exactly dates you are selected, what rates you are configured for those dates, and what issue you are get. If you will not fix it so then, please reply with screenshots according this issue to this email info @ onlinebookingcalendar.com

              Thank you.

               

  5. Hi there,

    My booking form will allow for people to book multiple times per day, but my client can only have two bookings per day.  Is there a way to set a maximum of two bookings per day?  Currently we've got bookings from 10am-1pm, 2-4pm and 4-7pm.  I need to limit it to two bookings however possible.

    I'm comfortable modifying the code if it's needed.

    If you look at the Mar 22nd date at https://ottawamediators.com you can see we've been able to make three bookings that cover virtually the whole day.  There aren't any available times that we can book, but the day still says it's a partial booking.

    Thank you,
    Graham 

    • Hello.
      At the Premium version (which you are use) is possible to make the bookings for the specific time (in your case its seems predefined time-slots).
      But if some one will reserve the specific time slot, its become unavailable for the other visitor at the selected date at specific calendar!
      Also please note at the both version the time slots selections are do not depend from the week of day, its the same for the any week days.

      At the Booking Calendar Hotel Edition version, is possible to make several reservations per specific FULL date(s) by visitors (not time slots). At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in DB, but not play any logic in reservation). So here is not possible to book for the specific time. Sorry.

      According "There aren’t any available times that we can book, but the day still says it’s a partial booking.", right now at the booking form you are use the range time slot selections at the top of form. Please open the general booking settings page and uncheck "Multiple days selection" its will disable by default the already booked timeslots, when you are select specific date.

  6. Hi there,

    I'm finding it all a bit confusing but am just about getting there.

    One concern I have is that amongst the frequent poor grammar, the spelling of "Previous" is incorrectly written as "Previos".

    This appears throughout but is most noticeable on buttons such as "<< Previos Month".

    Please could you tell me how to edit that spelling.

    Thanks. 

    • Hello.
      Sorry about that, we are already fixed this in the development version. And we will improve the grammar in the future updates. We are know that there is need more correct descriptions and require improvements.
      According exist version, you can fix that words at the ../booking/include/wpdev-pro.php and ../booking/include/wpdev-hotel.php files by searching that words.
      Kind regards.

      • OK I'll give that a try.

        I have another issue, if I select Paypal and fill in the details, when a visitor makes a booking on the form, rather than the the thank you message appearing I would expect the Paypal message and instructions to appear, however they do not. The page reacts as if the thank you message is shown but no box appears. Nothing appears.

        Also Payment options appear within settings > payment and allow you to configure only one to address, I've tried using different users yet the payment address remains the same. Obviously I need for the address to change depending on who creates the booking resource i.e.: 
         

        Independent, seperate configuration of costs and payments options for each booking user

        Please advise.
         
         

        • One other thing,

          When i setup another user of the system, as an editor, they are able to make listings, however all of the fields and configuration is forgotten from the super-user account settings.

          Further to that, all localisation is reset back to standard yet none of this can be changed within the settings as the settings do not appear.

          How can this be multi-user is the additional users cannot add their own customised fields or payment options?

          I look forward to your response. 

          • The super admin user is can only list all bookings and booking resources and configure the settings at the general booking settings page (first settings page),
            but he can not configure the settings from other pages from other users (like, emails settings or payment settings pages, these settings is possible to configure only for the specific "owner" user).

        • Hello,
          According payments, you are need to activate the payment forms for the each user, after you are log in as specific user. And set the cost of the booking resource higher than 0. so then you have to see the payment forms after you press the "submit" reservation button.
          According configuration of emails in the payment forms.
          You are need to login as specific user firstly into the admin panel, then open the Booking > Settings > Payment page and configure the Email #1 into the Paypal email field. then you are need log out and login as user 2 then open the Booking > Settings > Payment page and configure the Email #2 into the
          Paypal email fields. So then, when you will log out and test the bookings for the different resources of these 2 different users you will see that the payment form is get the different emails relative the who is owner of the booking resource.
          You can test it and check at the live demo of this version olso https://multiuser.onlinebookingcalendar.com/ I am rechecked it and tis works correctly.

  7. How do I add a new booking resource.I get the following when I try 

    Error during adding new booking resource into DB
    [F:/wpdev-pro.php|L:678|V:9.Professional.SingleSite.3.0|DB:Table ditidahtwpdb.z0e0w3f_bookingtypes doesnt exist]

  8. Hi, I'm having some trouble with the email notification.
    Here's the setting I did in the email confuguration:
    Modify Reservation : UNCHEK - Send a email notification CHECK - Activate
    Refuse Reservation : UNCHEK - Send a email notification CHECK - Activate
    Than, when I cancel (refuse) or modify a reservation I chek send a email notification to client (in the refuse or modification form) than my client receive the notification and it's perfect.
    But when I don't want to send a notification, I UNCHEK send a email notification, but client receive the notification again.
     
    Thanks for your support.
    Simon

    • Hello,
      I will check this issue,
      and we will fix it in the next update (the next update have to come during 1-1,5 month).

      • It's a bit bad because, I you cancel a bad registration to redo it, it alert the client and he is frustrated because he think you have really cancel his reservation.
        If you correct it, does it's possible to let us know the line of code to replace ?
         
        Thanks.

        • Hello,
          can you send the screenshots of your email settings and screenshot of the booking listing page, when you are uncheck the sending email and make refuse of booking ?
          Because I am retested it at the local version and there is everything work fine.
          Please send also the version number of your booking calendar to this email info @ onlinebookingcalendar.com