Support Archive (2)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. I want to set up a price for a week, but allow the user to book less than a week at the price of a week.  So if the user selects 7 days it's 1400, but if they select 2 days it is still 1400.  Is there a simple way to do this or do I have to enter in every number of days and the prices?
    Thanks.

    • Hello.
      Its possible at the Premium Plus and Hotel Edition versions.
      1) you are need to set the cost per day as 200 at the Booking > Settings > Payment page
      2) than at the Booking > Settings > Cost and availability page by pressing the "cost for selected dates" button, set this option:
      "Togather 1 day = 1400 USD for all days"
      "Togather 2 day = 1400 USD for all days"
      ...
      "Togather 6 day = 1400 USD for all days"
      3) At the General Booking Settings page you can set the minimum days number for selection in calendar by checking the "range days selection" using 2 mouse clicks.

      • do you take suggestions for the update?  or maybe there's some way to add it as a pricing option.  From # to # of days = a total amount. 

        • If you are about the configuration of the cost, like in your description, so then its only one way of configuration of those costs in actual version using the "Together" option at the Booking > Settings > Cost and availability page.

          We will check  possibility to improve it, according your descriptions, in  the future updates.

  2. hi,
    when I want to use non-English language inside 'form field', what should I write?
    when I write as gettext-way '<?php _e('How to Use the Calendar', 'something') ?>' it will be commented out.
    when I use '[lang=LOCALE]' like "By clicking the date, the color will change to show it is "selected". [lang=ja] 日付をクリックすると、日付の色が「選択」の色に変わります。"  [lang=ja] will be something like input field.

    • Hello,
      if you are edit the fields content at the Booking > Settings > Fields page,
      then you are need to use this construction: ‘[lang=LOCALE]‘
      “By clicking the date, the color will change to show it is “selected”. [lang=ja] 日付をクリックすると、日付の色が「選択」の色に変わります。”
      If you are write some text inside of the php files (we are do not recommend to do this, because then we will not support that version),
      so then you are need to use this:
      <?php _e(‘How to Use the Calendar’, ‘something’) ?>
      but in additional you are need to translate this message at the translation file. Please check how to make it at the translation section in the FAQ.

      • thanks.when I use [lang=ja], it’s gonna be published like this.<input id=”bk_type30″ name=”bk_type30″ class=”" type=”hidden” value=”30″ />

        • It's not belong to the fields
          These translation shortcode is usefull if you want to have the
          booking form labels or text in the several languages.
          The chnaging of languages you can make only using some external translation plugin like wpml, which is chnage the locale dynamically. Please read more detail in FAQ.
          So the shortcodes like this [lang=LOCALE] is divide the form into the several languages sections. Please note, that you are néed specify the Locale the same as you are use in the config.php file, or inside of settings of translation plugin, usually there are 5 characters in locale, not 2 as in your exmaple.
          You can check the exmaples of configuration and usage these translation shortcodes at the help sections at the settings page near the forms or fields, where you at make configuration.

          • I'm sorry but I do use WPML yet.
            and I want to know how to use locale of translation where Booking > Settings > Fields > Form Fields.
            inside Form Fields.
            I do know locale character usually in 5 characters. It works with 2 characters. That's not main problem.

            • because I configured 2 character in config.php file yet and it works well.

              • Hello, please try to use the 5 characters in  the locale.

                Also, you are need to define your booking form in 2 languages at the Booking > Settings > Fields page at top form, like this:

                ....Enlish  form fields customization....  
                [lang=fr_FR]
                ....French  form fields customization....  

                 

                Here is just example with French locale, so in your case instead of "fr_FR"  - have to be your locale.

                • hello, I tried 5 characters in the locale and used [lang=ja_JP].
                  and still could't solve the problem.
                  now I'm going back to first question and ask you same thing again and again.
                  input:
                  <li>By clicking the date, the color will change to show it is "selected". [lang=ja_JP]日付をクリックすると、日付の色が「選択」の色に変わります。</li>
                  output:
                  <li>By clicking the date, the color will change to show it is "selected". <input id="bk_type30" name="bk_type30" class="" type="hidden" value="30" />

                  • Hello again.
                    Please recheck that you are activated the the ja_JP locale (language), when you are test it at the client side. Its can be fixed activation in the config.php file, or dynamic, using the translation plugin, like WPML: https://onlinebookingcalendar.com/faq/dynamic-changing-translation

                    Also , please note, you are need to have at the Booking > Settings > Fields page the configuration of the booking form firstly Fully in Eng. language, then use the shortcode: [lang=ja_JP], and after this shortcode the duplicate of this form, but now in JP language.

                    If you are still will have a problems, pleas send the screenshots of your settings configuration and link to the page with booking form to this email info @ onlinebookingcalendar.com

  3. Hi,
    after I activated your plugin in my website stopped working altogether. I have to deactivate the plugin in order to have my website back online.
    Any ideas of how to resolve this?
    Thank you,

    Dian 

    • Hello ,
      Please check for the any JavaScript errors and try to fix them.
      Here is similar troubleshooting instruction.
      Try to deactivate one by one your active plugins for checking if it's fix issue or not, for searching the reason of that issue.
      If its not help try to deactivate your actual theme and activate default one.
      Then test it again.

  4. I'm having an issue with the booking form. There is an inline style element that places a clear:both right above the booking hints. The display is hidden. This is causing the calendar to be distorted and the booking hints to have to clear the sidebar I have floated on the right. I've looked through all the css and php files and I cannot find where to change it.

    • Hello,
      please send the link to the page with booking form, where the issue is exist. So then I will check and try to help you.

      • The site is not live yet. I'm testing/designing it on a my PC using WebMatrix. I tried to paste the html code from the site, but it's not showing up there either. They way I found it was using Firefox's inspect tool. Its after the div with the class "datepick-one-month" and before the div that has the class "block_hints datepick". If this still doesn't work then I'll try to find a better way to show it. Thanks

        • You can  find this code:

          '<div style="clear: both;"></div>'

          inside of the booking/js/datepick/jquery.datepick.js file

          • That fixed it. There was one more "clear:both" div in the standard css that I fixed. The layout is working now. I'll post a link when I'm done with. Thanks again, this is a nice plugin btw.

  5. Hello! I just want to ask if there are available settings to make the calendar popup from a textbox instead of inline? I'm willing to edit code if you could just point me to the right direction. Thanks. Amazing Plugin! 🙂

    • Hello.
      Sorry, right now this feature is not supported yet.

  6. Hi,
    I would like to add another paypal button (french version). How can I do that?
    Thanks.

    • Hello,
      Please recheck with paypal, according possibility to add your own button, because there is possible to use only standard Paypal buttons, as far as I am knew.
      You can reconfigure the showing of the paypal button at the ../booking/include/wpdev-premium.php file inside of the show_paypal_settings function content.
      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

      • I just want to change the default buttons in admin panel to french, so maybe I just can change the button image?

        • Yes, you can, but please check the possibility todo it with Paypal, because its possible that they do not allow todo that.

          • Sorry but in fact I don't know how do to do that, please find here a jpg with my problem.
            {CUTTED}

              • No, you can not make it inside of the settings.
                You are need to open the ../booking/include/wpdev-premium.php file,
                find this line:
                $output .= "<input type=\"image\" src=\"$paypal_button_type\" name=\"submit\" style=\"border:none;\" alt=\"".__('Make payments with payPal - its fast, free and secure!', 'wpdev-booking')."\" />";
                and change the "$paypal_button_type" to the link of your Paypal button, which is allowed by paypal.

                According "deposit" word, please find this line at the same file:
                if ($is_deposit) $cost__title = __('Deposit', 'wpdev-booking')." : ";
                and replace the "Deposit" to the French translation.

                • Working for the paypal button great!
                  Not working for "deposit word"...

                  • Try to change the word: "Deposit" directly inside of the php file.

                    • OK I haven't changed the right line... Now it's working, thanks so much.

  7. Hi,
    I don't find the term 'Deposit' (wich is above paypal button) in po file to translate to french?
    Thanks.

    • Hello,
      please recheck its more carefully, its exist at the translation file. Its exist at the line #1882.

      • Sorry but I don't find this line in my wpdev-booking-fr_FR.po file.
        Huuumm.
         

        • Please open this file for editing just in the notepad.
          Than you have to find there some thing like this:
          msgid "Deposit" msgstr "dépôt fixe"

          • Hi,
            Thanks for your reply. I have found theses lines but what I try to explain is that I don't have the trad in front office I just have the term in english, I have this : Deposit : sum and under the paypal button.

          • Please find here a jpg to show you the problem.
            {CUTTED}

    • The translation you can change inside of the language file.
      But if you want to change the original text of that warning, so then you can find and change it at the ../booking/lib/wpdev-booking-class.php file.

  9. Booking Calendar is in the Gadget of the website and asked to put a link to open the booking calendar. How is it done?

    • I am not sure that understood you. Are you mean to have the calendar in the side bar at the widget sections ? So then you can add it using the Booking Calendar widget at the admin widget section.

  10. Hello, it's me again... Today I've had a strange issue... I got 3 bookings from the same person for the exact same resource, same days etc, but different Booking IDs. The bookings are in the database as well and exist side by side... Do you know how this can happen? Or better how to avoid this? I searched a bit in your support forum, but didn't find a similar problem. It occured to me for the first time as well... Regards, Sven

    • This issue is possible, if the visitor, after submit the booking form and showing the "thank you" message, press the refresh browser button (which is not reset the fields of booking form, but save the filled fields from the previous form), then press the send button and make the same reservation as new reservation and so on. We will fix this issue in the new updates.