Support Archive (2)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi guys:
    I bought one this plugin but I am having a hard time placing the booking calendar in a page. I fallowed the instruction that you have on the web on how to install and place the plugin, but when I place the calendar in the webpage after clicking the calendar icon on the tool panel, I don't get a pup up window with the setting.
    At that point I am not sure what to do, so if you guys can give me a little help I will really appreciate it.
    Thanks
    Cristian Rodriguez
     

    • Hello.

      Probably you are in HTML content edit mode, please turn to the visual view mode your edit toolbar and recheck if the booking button will appear there. 

      If you are still will have an issue, please recheck your page for any Java script errors or some plugins, which are override the edit toolbar. Then try to fix or deactivate those plugins. 
      Try to deactivate one by one your active plugins for checking if it's fix issue or not, for searching the reason of that issue. 
      If its not help try to deactivate your actual theme and activate default one. 
      Then test it again. 

  2. Is there a way to set a 10% deposit requirement amount across the board?  It is very time consuming to enter manually for each resource, especially considering we are requiring the 10% for each and every resource.  Thanks

    • Hello.
      At the Premium Plus and Hotel Edition versions you can activate the "using deposit summ payment at the payment form, instead of full summ of booking" at the Booking > Settings > Payment page and then at the Booking > Settings > Cost and availability page set the amount of this deposit for the each exist resources. Its only the way how its done in the current version.

  3. It's WAY too time consuming to enter the deposit percentage for each one.  Can the amount be hardcoded somewhere (wpdev-premium-plus.php) when it's the same percentage for every resource?

    • You can make it at the ../booking/include/wpdev-premium-plus.php file inside content of
      function show_setings_for_deposit_cost_amount
      by changing this value:
      else $fixed_deposit = array('amount'=>'100',

            • This code

              else $fixed_deposit = array('amount'=>'100',

              inside of that file is exist 2 times. Please change it 2 times.

              Also  you will see the new value of deposit, only for the resources, where  you are not configured the deposit early.

              • Sorry - it's not working.  We really need this to work 🙁

                The best would be if we could give the customer a choice to pay 10%, 100% or some other amount of their choosing.  How can we do this?  

              • It’s pulling the 10% discount on the “Cost and availability settings” page, but when adding the booking form to a page, it’s still using 100%.

                It will work if I click on each on the "Cost and availability settings" page and click save - but that really is not saving any time.  I need it to use a 10% discount on the final booking form no matter what... any help would be greatly appreciated.  

                • Hello,

                  sorry, you re need to make one additional fix inside of the same file,

                  at content of function fixed_deposit_amount_apply

                  Please make this corrections:

                                      else $fixed_deposit = array('amount'=>'10',
                                                                  'type'=>'%',
                                                                  'active' => 'On' );

                  • OK - that did the trick.... thank you!

                    The next thing we need to focus on is this:  the best would be if we could give the customer a choice to pay 10%, 100% or some other amount of their choosing. How can we do this?
                      

                    • Hello.
                      Sorry, that feature is not yet available in actual versions. It's possible that it's will be available in a future updates.

  4. When I log in, I receive he following message.
    Everthing seems to work fine though.
     
    Fatal error    : Cannot redeclare createdaterangearray() (previously declared in /home/content/adkfsbo/wp-content/plugins/booking/lib/wpdev-booking-functions.php:347) in /home/content/html/adkfsbo/wp-content/themes/realtorpress/admin/_ad_overview.php on line 144
     
    I am pleased wih the free wp-plugin an wish to purchase  the premium multi user (front end submission) and multi site booking calendar.

    Any help on this fatal error message?
    Louis  

    • Hello.
      Hmm.. its seems there is function with the same name in your actual theme. So you can rename this function at your theme or rename this function at the Booking Calendar. If you want to rename its in the booking Calendar, so then you are need to rename it 3 times in the files: ../booking/lib/wpdev-booking-function.php, ../booking/lib/wpdev-booking-ajax.php and inside of this file at the paid versions: ../booking/include/wpdev-premium-plus.php.

      • I'm a Realtor with zero knowledge of code.
        Is it easy to do? and what do I rename it? 
        Is there a Job board on this site to post work order changes? 
        ps: Is there any limit to he number of users I may have on the premium plugin? 

        • Hello.
          You can just search the names of those function in that files and rename it by adding "2"symbol to the end of function name. Or you can try to use different theme.
          At the MultiUser version there is no limit for the number of users, which can have own booking asmin panel.

          • I changed the files as suggested to : createdaterangearray2    and could not get into the site.
            The following notice appeared. Did I change the function properly?  I deleted and reinstalled the bookng plugin.  

              Warning            : preg_replace() [function.preg-replace]: Unknown modifier '|' in /home/content/a/d/i/adir8367/html/adkfsbo/wp-content/plugins/booking/lib/wpdev-booking-functions.php on line 897

            Thank you for your support. The multiuser booking plugin would be pefect for my site.... if I could get this tiny bug out.
              

            • Hello,
              Its seems that you are made some wrong modifications. Please uninstall and delete the completely plugin of the Booking Calendar. Then you can reply to this email info @ onlinebookingcalendar.com with description (history of this speach) and we will send the modificated version for you.

  5. Hello dear sir,
    the free booking calendar works fine, only the respons mail, is not in englisch- and that is wat i want!
    my wp_config.php has this language:  define ('WPLANG', 'en-GB');
    do I need a en-GB po and mo file to make all the respons emails in englisch language? please help
    thank you
    kind regards
    Annebelle
     
     
     
    here is a copy of a test email:

    Nieuwe reservering (!this should be; new reservation)

    Postvak IN

    x

    Booking system via kramerskamer.com 

    08:44 (19 minuten geleden/!this should be; 19 minutes ago)

     

    aan mij/ to mej

    U moet de nieuwe reservering voor/ !should be;  You must approve the new reservation: 16/04/2012 - 22/04/2012

    Gedetailleerde persoons informatie/ should be: details personal information
    First Name:an
    Last Name:kramer
    Email:post@annebellekramer.nl
    Phone:1234455667
    Details:
    dit is een test

    Huidige nieuwe boeking wacht op goedkeuring. Bezoek het moderation panel here  / should be; new booking awates approvemend etc

    Dank u / Thank you, Kramers Kamer
    https://kramerskamer.com

    • Hello,
      if your language right now is English at your system, so probably during installing of the plugin (activation), the language of your site was different. If its right, so then you are need to make the full reinstall of the plugin (its mean that all booking data will be deleted). So you are need to open the General Booking Settings page and set as checked this option: "Delete booking data during uninstall of the plugin", its at the right side of that page.
      Then please open the wordpress plugins menu and click on deactivate link of the Booking Calendar, wait for the message, that plugin is deactivated successfully. After this click on the activate link of the Booking Calendar and wait for the message that plugin is activated successfully. Then test it again.

      Otherwise try to rename the file wpdev-booking.mo to wpdev-booking-en_GB.mo and make the same procedure as its described early.

  6. Hello

    I'd like to change the email address that the approved booking emails goes to from the pulled-through email address that has been supplied by the user to a fixed email address I specify but I cannot find in the files where I can change this. Can you please tell me in which file this variable is called so I can change it?

    Thanks 

    • Hello.
      You can change the email adres at the admin panel at Booking > Settings > Emails page.
      It's possible todo at paid versions.

      • Sorry I don't think I was very clear with my question. When the approved email gets sent, I don't want it to go to the email address the user specifies, I want it to send it to a different, hard coded email address. So I should need to change something like $user_email with email@domain.com for example. I hope this is clearer? Thank you for your prompt responses!

        • If you want to hard code the email address, of email, which is sent after new reservation process so then please open this file:
          ../booking/lib/wpdev-booking-ajax.php
          find this line (2nd time, first time you can skip it):
          $mail_recipient = $booking_form_show['email'];
          and replace the $booking_form_show['email'] to your email address.

          • Perfect, thank you very much - I will try it now. Thank you again for your prompt responses.

  7. Hello Booking team,

    Is it posible to connect WordPress booking plugin with iDEAL payment? (next to PayPal)
    I read on your forum that this will be implemented in the next version?

    Thanks,
    Ronald

    • Hello.
      It's still do not implemented yet. But it's will be implemented in the future updates.

  8. Thanks for your feedback:
    When trying to implement the plugin to a page, I do have the icon of booking in the visual mode, however, when I press the icon noting happen on the visual screen, but I do get this message on HTML   
    I am not sure why I am not getting a pop up windows with the setting.
    If you guys may have any other idea I will really appreciate it.
    Cristian 

    • Hello.
      Please, recheck your page for any Java script errors or some plugins, which are generate these JS errors. Then try to fix errors or deactivate those plugins. 
      Try to deactivate one by one your active plugins for checking if it's fix issue or not, for searching the reason of that issue. 
      If its not help try to deactivate your actual theme and activate default one. 

  9. Hi,
    Firstly i need to ask - is this payment for the premium or premium plus a once off payment or do we have to pay a copy write or some other fee yearly? Will this work with Agency WordPress Theme? 
    Thanks for your speedy response,
    Lisa Thornhill 

    • Hello,
      its one time payment. According getting updates of your version, please check here
      that theme was not tested yet with Booking Calendar. The main requests according theme(s) is do not having any JavaScript errors at the admin or client side.
      Kind regards.

  10. Hi guys:
    I finally got the plugin installed,but I was wonder if you guy can tell me how to display multiples months in the page.
    Currently I only can see one month and some areas for the customer to fill the blank.
    I am also not sure if I suppose to see something more in the page????
    Let me now what do you think
    Cristian 

    • Hello,
      You can select how many month to show visible at the calendar at the popup configuration dialog, during inserting the booking form into the post or page, when you are click on the booking button at the edit toolbar.
      If you are want to show the months in several rows, so then please check this instruction