Support Archive (2)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. I got the pay version and I don't know if I am suppose to see the parameters for booking editing in the webpage?
    Is there any way to get that on display in my webside 

  3. Hi!
    I have purchased your awesome booking calendar and am currently trying to make adjustments to fit it into the design of my site.
    I've added some check box options which I wanted to appear BEFORE the text descriptions. However, when I view the page they appear after the text and are gradually getting pushed further to the right.
    Here is my page: https://www.rentacamper.co.uk/booking-calendar/
    Can you give me any pointers as to what I need to change?
    Many thanks!

    • Hello,
      please send the link to the page of your site, where you are have this issue.
      so then I will check and try to help in fixing that issue.

        • Hello,
          right now, I am do not see the original JS errors, so can not say, what exactly is to fix.
          But in most cases, you are need to have in your theme or other plugins, the construction not like this:
          $(function() {
          but like this one:
          jQuery(function($) {

  5. hello
    we have  9.Hotel.SingleSite.3.0 and use it voor bicycle rental. every thing is ok bud we have 1 problem
    say we have a type resource mountainbike in total we have 50 mountainbike's,
    wen we make a booking say on 20 april for 10 mountain bike's and later a second booking also on 20 april for 5 mountainbike's thats no probleem because we have total 50.
    but wen we look on the bookingspage in admin we can make a booking resource selection , we see de resourece mountainbike, whene we make that choice we see the reservation's for al de mountainbike's but for 20 april there is 1 booking in the list the second or whene jou make more bookings on the same day are not there.

     The second that I like to know is when a make a booking say a book 3 mountain bike's the cost 14,00 euro p/st
    so totalcost is then 42,00 euro that works now I can select with or without helmet price 1,50 euro, we select with helmet
    total price is than 46,50 euro oke, but now is the question can I put 1 booking fee on it say 10,00 euro for the hole booking
    so total price is coming on 56,50 euro.

    Can you give me any pointers as to what I need to change?Many thanks! 


    Rob Migchelsen
     

    • Hello.
      1) firstly please recheck that you are create correctly the booking resource configurations.
      You are need to create at the Settings Resource page the parent resource with capacity = 50. It's mean that you will have 49 "child" resources, which are have the first resource as a parent resource.
      You are need to insert into the post or page the Bookig form for that "parent" resource.
      Then you are need to make this configurations.
      You are need to use this shortcode [select visitors "1" "2" "3" "4"] at the Booking > Settings > Fields page at top form, which will impact to number of reserved "child" resources.
      Also you are need to set checked this option "Visiotrs selection apply to capacity" at the general booking settings page and select second radio button option in sub selection of that settings.
      Then test it again.

      2) yes you can make that configuration. Just create the required checkbox field, like this, at the Settings Fields page: [checkbox booking_fee ""]
      And then at the Settings Payment page at the advanced cost management section set the additional cost for that option like this:
      booking_fee = 10

      Kind regards.

      • point 2 
        I have still problem with point 2 because 3 mountanbike's 3 14.00 euro = 42.00 euro i made a checkbox for the helmed 1.50 euro
        the price then is 3 x14.00 and 3 x 1.50 total 46.50 euro now I like make 1 booking fee from 10.00 euro for the whole booking
        the tatal price I like to have is 56.50 euro. But also with the checkbox fee I get 76.50 euro what do I wrong.

        thanks for the answer 

        • Hello,

          probabaly you are set the

          booking_fee = 10/day

          so then if you are select the 3 days you will get the additional fee as 30 (its mean final cost will 76,5)

          if you are set the cost  like this 

          booking_fee = 10

          so then you have to have the fixed sum 10 (its mean final cost will 56,5)

          If you are still will have a problems with this configure, please send the screenshot of your cost settings and link to the page to this email info @ onlinebookingcalendar.com, so then we will recheck  it, and try to help you.

  6. Hi. I'm using Booking Calendar Premium but i have two issues, i'd like to sell service for one hour or more and package service. Is it possible?
    Other question, i write on the price correctly (i mean, i think thats correct) but when i test it, the prices are totally wrong.
    I'm stuck!
    Thank you for your help! 

    • Hello.
      1) you can configure the times selection(start time and duration or timeslots selection) at this version at the Settings Fields page.
      2) Please send the screenshot of your payment settings and link to page, where you are have that issue to this email: info @ onlinebookingcalendar.com

  7. Hello,

    I'm considering purchasing one of the paid versions of this calendar and I was wondering if it had a feature where Availability dates would always be two weeks way from the date?  So if today was the 17th, the next available date to make an appointment would be the 1st of may.  If it was the 18th, the next date would be may 2nd 19th, may 3rd etc.  

    I checked out the demo and only saw specific dates and times of availability.

    Let me know, thanks! 

    • Hello.
      You can set it at the general booking settings page by setting the "Unavailbale dates from today".

  8. E-mails are not coming to my in-box from the admin e-mail. 

  9. Can you not send alerts to multiple e-mail addresses? also, I am getting this, when e-mails do show up.
    This message may not have been sent by: 

    G-mail thinks it's spam. 

    • If your emails are in the spam folder, you are need one or several times mark them as "Not spam" and in the future these emails will not be placed into the spam folder.

  10. I'm working with a client who wants visitors to be able to book a half-hour time slot. The goal is to have every half-hour slot of time for a full year booked; then do it again next year.  All without having to do all the scheduling herself.
    For instance, a person wants to sign up for 1:30am-2:00am on March 3. They will need to know first of all if that slot is available. Second, they will need the ability to add a desicrption of what they are doing during that time slot.
    On the other end, we want anybody to be able to browse thru a calendar and see full / empty time slots; and any full time slots should show a description of what's going on during that time slot.
    So...I'm wondering if this plugin will help us do all this?

    • Hello Bill.
      Unfortunately it's not possible to make several bookings per same time slot.
      If you are need to have the reservations for the specific times, so then you are need to check the Premium or Premium Plus version of the Booking Calendar. At this version is possible to set the bookings for the specific time. You can configure the time slot selections at the Booking > Settings > Fields page at top form. Unfortunately, its not possible to set the different time slot (check in) selection for the different days of week. The time selections (if you are use the selectboxes) are the same for the any day of week. Please note, if someone is reserve the times for the selected date in specific calendar, this time become unavailable for the other visitors.
      If you are need to have the several reservations per the same FULL date, so then you are need to check the Booking Calendar Hotel Edition version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in DB, but not play any logic in reservation).

      So please test live demo of this version to be sure in functionality and do not have misunderstanding https://onlinebookingcalendar.com/demo