Support Archive (2)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. I just bought the Premium version. I'm running a tour once a day.
    1.Can I set an adult price and a child price? If so, can you explain.
    2.How can I set the tour to stop taking bookings when my limit is reached?

    Thanks!

    • Hello.
      1. If you want to use 2 diferent costs at the same booking calendar,so then you need to upgrade to Hotel Edition version. Only this version have advanced cost managment. If you can to set 2 diferent calendars for adults and for childs (its mean 2 diferent booking form) so then you can set 2 diferent costs at Premium version, otherwise you need Hotel Edition version.
      2. If you want to set maximum number of visitors, which can make booking per day, so then this feature is also exist at the Hotel Edition version. If you mean something else, please describe it more deatil.
      Thank you.

  2. Thanks again for good work! I'm using the pro version of Booking Calendar. I saw that you announced a plugin who makes it possible to keep record of old bookings. Does the plugin exist, and where can I eventually download it? When bookings disapairs the day a guest leaves, it is trubble.. It would also be very practical to have the opportunity to make permanent notes attached to each outlet unit. Thankyou again!

    • Hello Christian,

      right now plugin Customers & Orders support is available here https://wordpress.org/extend/plugins/orders/

      also demo of Professional version of this plugin is available for testing here. You can purchase this version here

      Later I have plans to rename this plugin to "Booking manager", for more easy finding it at future. So lately its will available at this link.

      thank you.

  3. Hi,

    I am looking at buying the Premium edition and want to know if it is possible to integrate SagePay direct to the booking form. I don't want the clients going off-site to the SagePay gateway. Is this how Premium functions at the moment with SagePay?

    I already have the php code for SagePay integration as I am using it on other sites - I just want to know if your system can handle it.

    Thanks

    • Hello Alistair,
      right now SagePay payment from the site pay is not yet supported, the SagePay button is redirect to the sagepay site and there visitor, can finish payment process.

      If you already have some code, which is make possible todo this integration, so its possible to integrate it.

      • So just to clarify - there should be no reason why my custom code to integrate Sage pay onto the booking form wont work? What information do you capture from SagePay after a succesful transaction and how is it stored ?

        • I am do not see your code so I can not say anything according it.
          According getting data from SagePay after payment, I am just get respond from server. They have several response. And store status of this respond at the DB.

  4. Is it possible to make categories for resources? I have like 70 resources, and it would be great if i could split the choices on different pages or in different categories. Thank you.

    • Hello,
      right now its not yet supported, but I will add it to todo list to have it at some future updates.
      thank you.

      • Do you have a time estimate on when you can offer the category functionality?

        Thank you.

        • Hello Rasmus,
          right now I am finishing several new features, also have to come new versions.
          After I am finishing actual features, I can start this new ones, including categories. According time, I think its will be closer to the end of September.

          • Thank you very much for the answer, and i will be at the lookout, and certainly buy your great looking plugin then.

  5. Hi
    We just bought booking calendar premium and are trying to implement it in wordpress.
    Is it possible to go to a special page/post when you submit your booking instead of going
    back to the same page?
    We would like to go to a new page with basic instructions for paying etc

    • Hello Joakim,
      right now its not possible.
      But we will add it todo list to have it at some future update of Booking Calendar Premium.

  6. Hi
    Using booking calendar premium we have 3 boats (in this case) that can be booked. Is it possible to select 1 or 2 or 3 of the boats in the calendar and not have to fill in 3 separate forms with names and other data?

    • Hello,
      Here is 2 ways.

      Variant #1
      You need to have one booking resource and customize booking form to have just there selection of 1/2/3 boats. But then boat will not be independent.

      Variant #2
      this variant will need additional personal customization and will cost some additional for this. You can have 3 booking calendar at the page for the each boat but only one booking form, (other 2 forms will be hided). The information from form #1 will automatically transfear to form #2 and #3 by JavaScript. If you will need this variant, please contact me by email for details.

      thank you.

  7. Hi,
    The content of country field drop down menu could be edit by myself?

    • Hello Tony,

      You can edit it at external php file at language directory.

  8. Hi,

    I have just discovered your plugin today, it is fantastic!! But I have a problem still...After making the translation into Hungarian, I have uploaded the file to the right directory, but I had everything still in English. After that I have changed the config.php at the line "define ('WPLANG', ''); to "define ('WPLANG', 'hu_HU');", now I have the name of the days in hungarian, but the all the textboxes (first name,last name, phone...etc) are still in English.

    I would really appreciate your help.

    Regards,
    vedtam

    • Hello Vedtam.

      Please send link to your site and your translation I will check them and try to help you.

      Thank you.

    • Hello Elijah,
      Please check that your installation of wordpress is can send emails. You can do it by request of password notification at login form. If you will receive email. So them please check correct filling booking email at settings page. Also some yahoo accounts have very strange spam filtering, so emails can be delivered during 1-2 days. Gmail is working fine.

      • Thanks for the quick reply. When checking the lost-password function I get the following error: your host may have disabled the mail() function...
        So I can probably sort this problem out with them. Thanks again.

        • Yes, you need to solve problem with mail at server,
          and then you will be able to receive emails from Booking Calendar.

  10. Hello,
    I've just bought the Premium version.
    I'd like to set some predefined hours for booking like you explained up upon, but I don't understand why it's not working on my computer..
    Here is my problem : I looked for the example on the Online booking demo, went to the "Form fields and content customization” and I've copied this code :
    [select starttime "12:00" "14:00"]
    [select endtime "16:00" "20:00"]
    horraires: [select rangetime "10:00 - 12:00" "12:00 - 14:00" "14:00 - 16:00" "16:00 - 18:00" "18:00 - 20:00" ]
    I've set this on my personnal settings but when I save this page and look for the result, I got the selection menu but its empty (like if it was wrote white on white) !!
    Could you tell me why ?
    Thx