Support Archive (2)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. My booking is for one guest house. So only one person can book at a time.
    Bookings run from Friday to Friday so Fridays need to be represented as a 'change over day' If it is the last day of a booking then the booking must end at 10am & if it is the first day of a new booking it must start from 2pm... at the moment if a booking has been made the next consecutive booking can not start on a Friday.
    https://www.pensarn-hall.co.uk/?page_id=18
    If you could help me with this it would be great.. QUITE URGENT
    Kind regards
    Polly

    • Hello Polly,
      its possible todo at the Premium, Premium Plus and Hotel Edition version (for the single resource, capacity=1).
      Please open the General Booking Settings page and activate fixed time option, Set start time as 14:00 and end time as 10:00.
      Also, you can activate the range days selection using the 1 mouse click, then select start date as Friday.

      • This isn't working.. what about bookings that are already in the calendar. This is frustrating & urgent.. Are you able to take a look? I really do appreciate your help.

        • If you will setup the "fixed times" at the General Booking Settings page its will work only for the new bookings, because only new bookings will set check  in/out times.

          The old bookings, probably do not have the check in/out time saved to DB, so its mean that old bookings was booked for the FULL date, and thats why you are can not select the start date for the new bookings, as a last date in previous bookings, which was done without fixed time turned on.

          But for the new bookings it have to work, if its not work, please send the link to the site for rechecking it.

          • This is NOT working for new bookings. This is now VERY urgent.
            I have checked fixed time in the general settings & yet I can not start the next booking from the Friday.
            I have paid a lot of money for this plugin & it isn't working.
            Are you able to look into this further for me?
            Kind regards
            Polly
             

            • Hello.

              You are need t set the range days selection as 8 and not as 7 days, as its now here https://www.pensarn-hall.co.uk/?page_id=18,

              beacause 7 days selections right now its mean  selection from Fri to Sat. If you want to make the selection from the Fri to Fri, so then you are need to set  selections as 8 days at  the General Booking Settings page at range days selections.
              In that case you will select  the 8 days from Fri. to Fri, and the next booking you can start from the  Fri, where previous booking was end. Also please remove the start and end time shortcodes from the booking form at the Booking > Settings > Fields page, because you are activated the "fixes time" a the General Booking Settings page

  2. Hi,

    I installed the not payed version in my WordPress and i want to know if it is possible to give to a day more than only one reservation ? To illustratethis on my website i want allow the reservation in one day until there are 30 reservations. Is it possible ?

    Thanks.

    Guillaume Giovannini 

    • Hello.
      This functionality is possible at the Booking Calendar Hotel Edition version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in DB, but not play any logic in reservation). Please test it at live demo.

  3. Hi, we want to use the plugin to book rooms at time ranges. There are 10 rooms with different places (1x 2 persons, 3x 4 persons …)
    The user should able to book the room for example 2 Persons at 10:00 o'clock for 2 hours and 15 Minutes. 
    In this case, the user should also be able to search by date and ALL available rooms by places. 
    Is the Onlinebooking Calendar the right choice for us?
    Thanks
    Daniel

    • One more note: The user should able to search by ALL available rooms by places and time range. Example: Show me all available rooms at 2012-04-19 13:00, für 2 hours and 3 Persons!

    • Hello Daniel,
      the possibility to book for the Specific time is possible at the Premium and Premium Plus versions, but in these versions is not possible to make search of these rooms. also at these versions the number of visitors will be saved to the DB, but not play any role in availability.
      The possibility to search for the specific available dates (not a times) is possible at the Booking Calendar Hotel Edition version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource. But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in DB, but not play any logic in reservation). So please check the live demo to be sure in functionality and do not have misunderstanding.

      • Is there the possibility that you or someone who knows the code of this plugin develope this requirement?

        • Hello.
          Unfortunately, right now, before update we can not start new personal customization, because almost have no free time. Sorry.
          Thank you for understanding.

  4. Hi,

    I have downloaded your calendar plug in to my WordPress account as it looks like exactly what I need.

    After I activate the plugin and save my settings - I go to the Pages area and edit Page but there is no button in the toolbar as described in the installation instructions.
     
    Can you help?

    Thanks 

    • Hello.
      Probably you are in HTML content edit mode, please turn to the visual view mode your edit toolbar and recheck if the booking button will appear there. 

      If you are still will have an issue, please recheck your page for any Java script errors or some plugins, which are override the edit toolbar. Then try to fix or deactivate those plugins. 
      Try to deactivate one by one your active plugins for checking if it's fix issue or not, for searching the reason of that issue. 
      If its not help try to deactivate your actual theme and activate default one. 

  5. Hi there! Nice job!
    I'm thinking buy the professional Calendar, but i want to know first [I search in the FAQ and here, I did't find anything 🙁 ] how to change the font or background colour of the Form, as u can see in my website, the input gaps background and fonts are white! so is difficoult to understand what one is writting on it :S  ¿is there an easy solution editing the booking plugin .css?

    Thanks! ^.^ 

    • Hello,
      at the paid versions, you are make the fully customization of the booking form at the Booking > Settings > Fields page. So you can just write at the begining of the customization of the booking form some thing like this:
      <div id="my_booking_form" >
      and at the end of the booking form this:
      </div>

      Then inside of the CSS file (for example inside of this one ../booking/css/client.css),
      write all your CSS style customization relative to the booking form, using this "#my_booking_form" as a start of your CSS code. You need to be familiar with CSS in this case.

        • Hello,

          please open this file: https://www.ledandlead.com/famara-experience/wp-content/plugins/booking/css/client.css

          at line 23,

          and make modifications from this code:

          .booking_form_div textarea, .booking_form_div input, .booking_form_div select, .booking_SagePayForm input {
            margin: 1px;
            padding: 3px;
          }

           

          to this code:

           

          .booking_form_div textarea, .booking_form_div input, .booking_form_div select, .booking_SagePayForm input {
            margin: 1px;
            padding: 3px;
            color: #111111;
            text-shadow: 0 0 #000000;
          }

  6. Hithe selection of the calendar dates on the internet explorer is not markedeg https://www.reservascanablaya.com.ar/?page_id=11but if it works in google chromeAs you can solve?thanks

      • thank you very much ...another thing that happens is that the text of the box are great, when I write the name / second name, the cursor and text are great.As can be corrected in the client.css? what would be the code?thanks

        • Hello,
          yes, you can add to the bottom of this ../booking/css/client.css file, something like this:

          .booking_form_div input[type=text], .booking_form_div textarea{ font-size:12px !important; }

              • thank you very much for your replyOn the other hand, I was noting that the booking calendar I can select multiple days, for example from 10 to 15 May, but I can also add to the select by mistake, the dayon May 2 in which a reservation for a room not it is possible to
                eg https://www.reservascanablaya.com.ar/?page_id=18(May)Is there any way to block to avoid the error that would make the passenger who wants to stay?thanks

                • Hello,

                  you can activate the "range days selection" using 2 mouse clicks at the General Booking Settings page, so then the visitor will select check in and then check out dates, all middle dates will be selected automatically.

                  • HiThanks for your reply, is a real helpis possible that when a person makes a reservation, the total accommodationprice (cost hind) appears on the page where it redirects? in and if possible, thatcode should go? and in that file? thanks

                    • Hello,
                      if the visitor is redirect to the "Payment site", so he will anyhow see cost for the payment. If you are mean to show the cost at the "thank you" page, so he is redirected to this page, only if the payment forms are disabled, or final cost is = 0.
                      If you are want to show the cost in the email template, so please use the [cost] shortcode, you can find the help info about this shortcodes at the bottom near each email templates.

  7. Hi,
    i have premium version
    how can i set booking time range in saturday 10:00 - 18:00 ? 

    • Hello.
      At the Premium and Premium Plus versions are possible to set the bookings for the specific time.
      Unfortunately, its not possible to set the different time slot (check in) selection for the different days of week.
      The time selections (if you are use the selectboxes) are the same for the any day of week.

      You can configure the time slot selections at the Booking > Settings > Fields page at top form.
      Please try tot use the range time slot selections like this;

      Time: [select timerange "10:00 - 11:00" "11:00 - 12:00" "13:00 - 14:00" "15:00 - 16:00"]

      Please uncheck the multiple days selection at the general booking settings page.

      So your visitors can select only the available time slots for the selected date from that list.
      Please note, if some one will book the specific time slot for selected date in specific calendar, this time slot become unavailable for the other visitors. Also, one more time, the time slot list is fixed, it's can not depend from the day of week.

  8. I am running the premium plus verision of your booking calendar on a vehicle hire site. I want the daily charge to be calculated depending on the total number of days the hire is for.
    Using the date filter and 'cost for selected days' option, I have set up the following rules.

    From 1 to 3 days - £115/ day in April
    From 4 to 6 days - £100 / day in April
    From 7 to 28 days - £80 / day in April

    My issue is the calculated charge is not working the way I thought it would...
    e.g. A booking for 5 days is being calculated at £545 ((3 x 115) + (2 x 100)). I would like the calculation to be £500 (5 days at £100 each).
    Please could you adivise how I achieve this.
    Many thanks,
    Jon
     

    • Hello.
      You are need to set this settings:
      "Togather" 4 day = 400 for the all days, after your first line.
      So it's will look like this:

      From 1 to 3 days – £115/ day in April
      "Togather" 4 day = 400 for the all days
      From 5 to 6 days – £100 / day in April
      "Togather" 7 day = 560 for the all days
      From 8 to 28 days – £80 / day in April

  9. Hi I have 3 issues I would like answers for:
    1)   I have been having real trouble trying to get the booking calendar to work on the new website I am developing for Stanwix Community Centre.  One by one I disabled every single plugin.  As you recommend for trouble shooting.  It was the very last in the list of plugins that was the problem.  W3 Super Cache.  I use this plugin , in conjunction with minify to speed up the serving of the sites I buils in WordPress.  The only reference I could find in your existing knowledgebase, regarding caching plugins was a comment from about a month ago. This said to try disabling any caching plugins and then to see if it made any difference... but nothing further. 

    Does booking calendar work with cache plugins?  If not this could impose a speed penalty on your customer's websites (potentially).

    2)  I have searched far and wide for a suitable booking plugin that would allow two resources to be let out for various time slots during the day.  (We are a tiny one room and 1 piece of grass community association) We need it to automate the office functions as we have no employed staff.  Ideally to handle online payments and also different daily timeslots and termly differences in availability (we have two services that must match in with  the school year).  It looks to me like we will have to use the Premium Plus edition, which is a bit pricy for the little group who run the community setup.  However thy will pay if the functionality is right.  

    3)   I note that you are presenting new versions of the plugin in May.  Do you advise me to wait until May to purchase the version that will do what we need or should I buy now and upgrade later?  Your feedback on these matters would be appreciated. 

    • Hello.
      1) The dates inside of the calendar are dynamic, its mean if you are activate the cache plugin, you will see at the calendar always the same available dates, what is wrong. So if you are need to use the cache plugin together with Booking Calendar, you are need to set exception, in cache plugin settings, for the pages, where inserted booking forms.
      2) Right now the timeslot selections are the same for the any day of week. Unfortunately, its not possible to set different time slot selections for the different week of days. Sorry. In general, the possibility to book for the specific time is possible at the Premium and Premium Plus versions. Premium Plus version, can set different dates availability based on the season filters.
      3) You need to check limitation from the point #2, so if its ok with you, so then you can make purchase now.

  10. Hi
      I would like to know how to display this booking calendar form in popup window..can you pls help