Support Archive (2)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. I have a major issue with conflicting widgets on my site. Can i not just add it as a text short code like the contact form?
     
    Help please

    • Hello,
      please recheck your site for the any JavaScript errors and try to fix them if they exist. You are also can try to deactivate one by one active plugins to check if some one is generate the conflict(s), or deactivate the actual theme and activate the default one.
      If you are still will have a problems, please send the link to the page, where you are have an issue, we will check and try to help you.

  2. Hi, I have the Hotel version of Booking Calendar

    In my site, booking calendars are added directly to the theme and, in a custom post type.

    So, I do not add booking calendar using the WP Editor.

    The question is, how can I implement a resource Search (with date availability) ?

    Can I use some of the plugin's internal functions ?

    It can be a programming hack (no problem) 😉

    Regards 

    • Hello.
      Unfortunately it's not possible to search inside of the custom posts or pages, if you are inserted the booking forms into them, in the actual version.
      You are need to insert into the  seperate posts or pages, the Bookimg form for the resources,which you are want to see in a search results. You can insert only shortcodes for the parent or single resouces.
      So if you are have 2 parent resources, you need to insert into 2 posts them. Then open the Settings search page and click on the clear cache button. You have to see how many items are found.
      Now you can try to make search at the client side.

      • I have just purchased the hotel version and I was hoping of using my resources within a custom post type ('apartments') too.
        I am happy to use the editor to drop a calendar into the 'apartments' page but does this mean it is not searchable?
        I also want to use the search functionality outside of the 'apartments' posts/pages, for example on the home page.
        Is there no way of droping a search code into the theme? ie <?php echo do_shortcode('[search_check_in]'); ?> etc...
        Here is an example of my site...
        https://img.skitch.com/20120501-qe18yrjxnxyuq63qm3s98eaa1m.jpg
        I have also illustrated that the javascript seems to conflict with JQuery UI, where I have working Tabs
        After looking at this inf your FAQ's I have made this change to the plugin

        add_action('wp_enqueue_scripts', array(&$this, 'wpdevbk_scripts_enqueue')); etc...
        There seem to still be an issue
        Any help on these matters will be very much apreciated and I have to say that everything else so far is great!
         
         

        • Hello Carl.
          1) the possibility to search inside of the custom posts will be possible in the next update. The update will be available in the middle of this month.
          2) According JavaScript errors, please send the link to the page, where that issue is exist, so I will check and try to help you.
          Kind regards.

  3. Installed the booking calendar plugin however when a user clicks on the send button, nothing happens.Firfefox eror console displays and error message saying jWPDev is not definded. And the error displays mybooking-submit is not defined.

    What gives? 

    • Hello,
      Please try to deactivate one by one active plugins, to check, what one is generate the conflict.
      If its not help try to deactivate your actual theme and activate default one. Then test it again.
      If you will have a problems with fixing that JavaScript error(s), please send the link to the page with booking form, where this issue is exist, so then we will check and try to help you.

        • Hello.
          The reason of that issue of not loading the JavaScript files at the head of your theme.
          Please check the header.php file from your actual theme.
          this file have to have this code:
          <?php wp_head(); ?>
          before this:
          </head>
          Its standard rule for the themes.

          Also, you are need to fix this code (which is exist at the top of your HTML)
          $(document).ready(function() {
          to this:
          jQuery(document).ready(function($) {

          • Thanks! Now it's working.One last thing, how can I add individual resources (forms w/calendar) that have specific unavailable days? In other words, how can I use more than one resource other than the default and still be able to edit the settings per each resource? 

            • If you are want to set  as unavailable the specific dates in the calendar(s) of different resource(s), so then its possible at the Premium Plus and Hotel Edition versions. You can define the dates in the season filters at the Booking > Settings > Filters page and then at the Booking > Settings > Cost and availability page set them as unavailable for the specific booking resource(s).

  4. We are using (and loving) your plugin but have run into a very strange bug. There are currently two dates pending in May (17th & 19th) but they are not showing up on the public calendar. They are blocked out on the internal calendar but not the main one. Other dates are blocked out though (July 7th & 21st) so I'm not sure what the issue is. I've inspected the HTML and it appears to be not inserting the datepick-unselectable class. Compounding this issue is that it is somewhat intermittent. I've seen it happen in firefox & chrome but IE9 is the one that fails most consistently.
    Here is the page:
    https://corksandcrowns.com/private-events/

    • Hello,
      please recheck that you are do not use any cache plugin, or add as the exception of the booking page to that plugin.
      Please recheck that you are inserted correctly the booking form shortcode into that page (if you are use the paid version, the booking resource have to be the same as you are checked at admin panel).
      If its not help, please send the screenshot of the issue at the admin panel.
      Regards.

  5. Hi there,
    My client has version 9.Premium.Plus.SingleSite.3.0 and is wondering if it's possible to allow the user, when booking a property, to choose whether they want to:
    a) pay in full and receive a 5% discount off the total if they do
    OR
    b) pay a deposit of 20%
    Is that possible or will anything like that be possible with the upcoming May 2012 update I see you're soon to make available?
    Thanks again

    • Hello.
      Sorry, this feature is not availbale yet in current version and next update. Probabaly it's will
      Be availbale in the next update after next one.

  6. I'm trying to setup resources on Booking Calendar and I'm a bit confused about the capacity of the rooms.

    What I need is to setup double room, double room for single use, double room + children, triple room and quadruple room.

    I can't find where to put the capacity of the rooms when creating the resources. I'm missing something?

    Regards!  

    • Hello.
      It's possible at the Hotel Edition version.
      If you are need to configure the booking resource(s) with some capacity, so for this, you are need to add the "child" resources to your "parent" resource at the right side of that page. 

      Just create one resource, and then create several child resources (set parent resource for them as a first resource), so the capacity of the first resource will increase. The max number of visitors you can set as 1 for the parent resource. 

      Capacity it's number of times, which is possible to reserve the same date in calendar, based on number of selected visitors in the booking form. 

      Resource its more like room, where is possible to be several seats for the visitors. 

      So if you create resource with specific capacity, like 3 and set the maximum number of visitors there as 1,

      It's mean 3 rooms with 1 seat in each room.

      So it's mean, that you can make 3 reservation for the same date in calendar at client side, if you are select 1 visitor in booking form, or you can make 2 reservations if you select 1 visitor during first reservation and 2 visitors during second reservation or only one reservation if you select 3 visitors. 

      If you create resource with specific capacity, like 3 and set the maximum number of visitors there as 3. It's mean 3 rooms with 3 seats in each room. 

      So it's mean, that you can make 3 reservation and  you can select 3 visitors in booking form. And so on...

      • I'm using Hotel Edition. According to your explanation you create parent resources as rooms and child resources as beds.

        What I need is to charge different prices for a room depending of the use of it. For example a double room 60€, for the same double room for single use 40€, the same double room with one child 75€, the same room with three adults 84€. This a very common way of charging in any hotel. Of course once the room is booked for any number of persons must be reserved and not available.

        Visitors should select the use of the room from the booking form. 

        • Hello,
          This cost can depend from the selection of "number of visitors" in the selectbox(s) at your booking form.
          you can configure this cost, at the Booking > Settings > Payment page at the "Advanced cost management".
          Otherwise if this type of cost configuration or selection of the visitors is not feet to you, so then you are need to create the separate booking resources for the each room. and then use this types of selections: https://onlinebookingcalendar.com/faq/selection-of-booking-resources-using-select-box You can check this example at this page.

  7. in the premium plus edition Is there any way to send a link for the customer to pay the deposit for a reservation, rather than the full amount (for example if they didn't complete the deposit payment process at the time of booking?

    • There are no some special tool for sending payment request especially for the "payment deposit", but
      you can edit the cost of the payment at the right side of booking in booking listing, and then after this send the "payment request". You can write some notes about that in the note for the booking, for have history about that.

  8. Hi,
    I was wondering if there is any API for the booking calendar, so that external applications can integrate with ones booking calendar.
    Also I wanted to know if you are planing to make a facebook booking calendar that would integrate with ones wordpress booking calender, purchased from you.
    Lastly I would like to know if updates are included and if so, how do I get the latest version of my premium booking calendar.
    Thank you very much for your time,
    olaf

    • Hello,
      I will add these 2 features to the todo list for the future update.
      According getting updates, please check it at FAQ.

  9. Hi,

    I am facing a problem with the season filter for costs for selected days.

    The problem we are facing is that if someone is renting a villa for 3 days (Eg: May 18 to May 20), and we have a season filter for a holiday week-end that spans from May 17 to May 21, the season filter applies correctly.

    But if someone is to choose from May 18 to May 22, the price filter doen't apply (because all the dates aren't included in the filter).

    Thing is, our reservations work that way :

    2 nights for 550$ + 99$/additional night between April 10 and June 21.
    2 nights for 550$, 3 nights for 750$, +99/additional nights.

    How can I make this type of filter ?

    Thanks

    • Hello,
      If you are use the "cost for selected dates" not "rates" cost system, so there is exist this restriction. You can check the warning message about that in the top of settings page, where you are configure the "cost for selected dates".
      This issue will be fixed in the future updates, but unfortunately is still exist at the version 3.0. Sorry.

  10. Hi!

    We're using a purchased theme called Tinuel. It's got a slider on the homepage, plus some navigation. All of those have quit working since installing Booking Calendar (I've verified that this is the conflicting plugin).

    I have no idea how to go about resolving this; my CSS skills are pretty limited. Thanks in advance for your help.