Support Archive (2)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. I've seen that on the Settings > Fields I can create differents forms with diferent options. This a good feature, but now I've created two different forms so in one I can select 4 visitours and other that only allows 3 visitors.

    The problem is that now I can't find a way to use this forms on different resources. How is supposed to use the form I want? Thanks. 

    • Hello,
      you can select, what form to use, at the popup configuration dialog, during inserting the booking form shortcode into the content of the post or page.
      Regards.

  2. Hello,
     
    I am using your plugin but on the calendar page the text of the send button is almost invisible because the borders surrounding it are too small and are smaller than the other elements (name, last name, email) all have bigger borders in the text area.  It looks like I need to increase the borders around the send button, how do I do this?

    • Hello.
      Please resend the link to that page, so then we will check and help you.

  3. I've added a search box to my site. When searching for resorces on the results appears: Availability XX Items. Max. persons 1.

    The resources are supposed to be double hotel rooms. I can't find where the Max. persons setting is calculated. Is it possible to change this or hide this information in the search?  

    • You can configure the max. visitors for the parent resources at the Booking > Resources page.
      According showing or not showing of these items in the search form, you can configure it at the Booking > Settings > Search page at the second form.

      • Thanks for your quick reply. The Booking > Settings > Search second form is just what I needed, but I missed it.

        About the visitors and resources capacity I'm still confused. For example I have 30 double rooms in one hotel. So I create a Double Room resource and 30 child resources with Double Room as parent. But capacity is allways 1 for every resource so I have 30 double rooms with capacity 30, what's wrong.

        I think I should have the option to set the capacity of one resource and then create as much child resources I want. 

        • Hello.
          If you are need to configure the booking resource(s) with some capacity, so for this, you are need to add the "child" resources to your "parent" resource at the right side of that page.

          Just create one resource, and then create several child resources (set parent resource for them as a first resource), so the capacity of the first resource will increase. The max number of visitors you can set as 1 for the parent resource.

          Capacity it's number of times, which is possible to reserve the same date in calendar, based on number of selected visitors in the booking form.

          Resource its more like room, where is possible to be several seats for the visitors.

          So if you create resource with specific capacity, like 3 and set the maximum number of visitors there as 1,

          It's mean 3 rooms with 1 seat in each room.

          So it's mean, that you can make 3 reservation for the same date in calendar at client side, if you are select 1 visitor in booking form, or you can make 2 reservations if you select 1 visitor during first reservation and 2 visitors during second reservation or only one reservation if you select 3 visitors.

          If you create resource with specific capacity, like 3 and set the maximum number of visitors there as 3. It's mean 3 rooms with 3 seats in each room.

          So it's mean, that you can make 3 reservation and you can select 3 visitors in booking form. And so on...

          • As far I understand, parent resource can be a room hotel, and child resources are beds in this room. The problem I see working this way is that on a parent room with 3 beds it's possible to do 3 reservations! Of course if you reserve an hotel room for single use you don't whant anymore people booking it and sleeping in your same room. The room must not be available anymore even if it's booked for one, two or three people.

            This behaviour will be fine for a room with seats like a cinema, where you book a seat and share the room with the rest of the people. But not for an hotel.  

            • Hello.
              No, it's little different.
              Parent resource - its a type of room. So if you are have for example 10 double room (where in each room 2 beds) so then you are need to create 1 parent resource and then increase capacity of this resource to 20 (create 19 child resources). Then for this parent resource set the maximum number of visitors as 2.
              So if you are have only one such type of room, you are just need to create one resource and set the max. number of visitors as 2 (for your 2 beds).
              Please activate also this option "Visitors apply to capacity" at the general booking settings page and test both sub radio button options there.
              Kind regards.

  4. No matter what changes I make, plugin displays three months vertically. I want to display only the current  month, with the arrows allowing change to next months. How do I do that?
    Thank you.  

    • Hello Kim.
      You are need to configure of showing only one visible month in calendar at the popup configuration dialog, when you are insert the booking shortcode into the content of the post or page.

  5. Could you please confirm if Version 9.Premium.Plus.SingleSite.3.0 is compatible with the current WordPress 3.3.2.

    Thanks! 

  6. Hi,

    I'm trying to set a high season prices for a range dates between 21/07/2012 and 12/09/2012. The filters settings seems to work only with full months.

    How can I set a filter for a dates range? Thanks!

    • Hello,
      you are need to create the several season filters for these dates:
      1) 21.07.2012 - 31.07.2012
      2) 01.08.2012 - 31.08.2012
      3) 01.09.2012 - 12.09.2012

      • Thanks! I have now created the three filters for the dates. Now I want to increase the price for the rooms during this dates so I go to Settings >> Cost and Availability. There I can set the filter with the "Rates" button but it seems that it only applies to one resource. I need to set the filter to all the resouces at a time or at last change the parent resource and all the child resources get this filter.

        In an hotel with hundreds of resources it will be imposible to set this one by one.  

        • You need to set these rates only to the "parent" resources.

          • I've tryed this but I have two different problems now. When setting rates with a filter to the parent resource it's not applied to the childs resourced.

            Even worst I've tryed the filter rates for the parent resource and the price is not modified on the booking calendar. I've set a price increase for hight season for one resource but it's not applied when booking this resourde during the dates on the filter.  

            • Hello.
              Please send the Screenshot of that cost configuration and description, what rate is working wrong to this email: info @ onlinebookingcalendar.com, so then I will check and try to help you.

        • Hello

          I am not really understood, what you are mean by that, please explain it more detail in some example.

          Thank you.

  7. Hello
    i install the booking calendar but does not work, when I press the logo, nothing happens.can you help me.
    i try the product but doesnt work.
      

    • Hello,
      probably you are have some JavaScript errors at your page. Please check this instruction how to check that, and try to fix the JavaScript errors.
      If you are still will have a problems with that, please send the link to the page, where this issue is exist.
      Kind regards.

  8. I just restored my website from a crash but all my bookings and resources data have been lost.  Where are they stored so I can see if I have it in my backup files?

    • Hello.
      PleSe check the DataBase tables, which are start from "wp_booking" term.
      Kind reards.

    • Hello.

      Sorry, i am not really understood your question, please explain it more detail.

      • I need to know the library (edit plugins) where the post get the booking form. 
        Would need to make a modification
        thanks 

        • Hello.
          Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.
          Please send to this email info @ onlinebookingcalendar.com description what you are mean "post get the booking form", so then we will reply to your email.
          Kind regards.

  10. I am using the free version of your calender WordPress plugin and am happy with the features.

    Can you tell me how to edit the text in the email notifications sent to customers. I saw in these questions someone mention to go to Bookings> Settings. When I am here I am on a page titled "general Settings" there is a grey tab at the top which is called "General". I can't see anywhere to edit the email text. Can you help me? 

    • Hello
      It's possible at the paid versions of Booking Calendar.
      You can test it at live demos.
      Regards.