Support Archive (2)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi,

    When I press 'send' after filling in the form, nothing happens. It does not give a confirmation message, and does not save the information in the Admin. This is the page that I'm referring to: https://www.puertorico-apartment.com/bookings/

    Suggestions?

    P.S. I'm using v3, due to JQuery issues with v4.

    Thanks

    • Hello,
      its seems that you are overwriting the "Submit" button in the booking form, its not an original one (or overwrite the button one of your plugins or theme). Please return back the original button.
      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.
      Regards.

  2. Hi,
    I am interested in buying the plugin (the Business large version), but on the demo site I see that when I select multiple days for a booking, the cost is not updating. It stays the same as the cost for one day. Can you please look into it and let me know what happens? I'd really love to have this, but I want to make sure it has no bugs.
     
    Thank you!
    Kind regards,
    Andreea

    • Hello.
      The live demo site https://bl.wpbookingcalendar.com/ is a public, so probably some other visitor, who tested version is reconfigured the costs for the booking resource(s) or set the fixed cost option. So that's why you can get that result.
      The demo is resented every 3 hours.
      I am retested it now, and everything seems fine, the cost calculation is working as you aspect.

      • Oh, I see, Thank you. One more question though: can I use the search form on a page where are other posts too? (Say on the homepage or on a category page). If so, where will the results be displayed?
         
        Thank you for your fast reply.
        Andreea

        • Hello,
          Probably not, because the search results is possible to show only at the bottom of the search form at the same page and the booking forms, which are show in the search results, have to be in a different posts or pages.

          • So this means that if I put this on the homepage where I have post excerpts (not the whole post content, so no other booking forms on the page) and my search returns results, the results will push the rest of the posts and appear on the homepage too. Am I correct?
             
            Again, thank you for your help.
            Andreea
             

            • If at the home page is the list of posts excerpts so then the search results will show correctly.
              But the place of this search results will be exactly at the bottom of the search form, so it's only can be not very good from design side.

              • Thank you for your answer. It's not that bad after all. I think I can manage this somehow. One last question though: can this booking plugin be integrated with any membership plugin? Say, the user books a room and automatically gets registered on my site and can manage all his bookings from his user page?
                 
                Again, thank you for all the time you took to answer my questions.
                Andreea

                • Sorry, right now that feature is not support yet.
                  The visitor can receive the emails, where will be links for the editing or cancellation of their bookings, but the visitor can not see the list of the bookings at the admin panel. At the admin panel can see and manage the bookings only administrator (if you are specify the specific user role for the Booking Calendar admin menu pages at the General Booking Settings page.)

  3. I am looking at your booking calendar to do a simple reservation of two items for internal use only.  The demo looks like it would work perfectly but after I install it (through Plugins > Add New > Search > Install Now > Activate) there is no Resources menu link.  It has Bookings, Add Booking, and Settings but no way to define what to book.
    I am using WP 3.3.2, Buddypress 1.5 and 22 plugins.  Where should I start trying to troubleshoot this?

    • Hello.
      The free version of Booking Calendar from the WordPress directory is support only one default booking resource, so that's why you are not see this "Resource" menu page.
      The several booking resources support any paid version of Booking calendar, the live demos of these versions you can test here at live demo page.

      • Ah, I see.  Well, it's not feasible to pay well over $100 just to add one resource, especially when it's not used to make money and none of the other functionality is needed.  Thanks anyway.

  4. Hi again, the plugin code has not been edited. So I contacted the Theme Developer for support. Below is the correspondence we had, if this helps. I'm using v4, now that I solved the JQuery issue.

    Me
    I’m trying to get the plugin ‘Booking Calendar’ to work on this page: https://www.puertorico-apartment.com/bookings/
    However, the ‘Send’ button does not seem to work. Rather than feedback with an error message (for not filling fields in) or submitting the correct information, it just doesn’t do anything.
    I’ve ruled out a conflict with other Plugins.
    The form works in Admin (as you can manually enter info yourself)
    The form works in Twenty-Eleven
    I’ve updated JQuery to 1.7.2
    Using Google Inspect Element, the code for the ‘send’ button kicks back:
    <button id="" class="btn">
    <span>Send</span>
    </button>

    However, in Twenty-Eleven, the same code for the submit button kicks back:
    <input type="button" value="Send" onclick="mybooking_submit(this.form,1,'en_US');">
    </p>

    Any ideas as to what could be conflicting with this?

    Theme Developer
    Hi, monters.
    Quite obviously the missing onclick is the reason why the form is not working. But I don’t think this is a theme related problem.
    I have just installed the Booking Calendar plugin, and slapped a [booking nummonths=1] shortcode on a page. I got a booking form with Send button code like this:
    <input type="button" value="Send" onclick="mybooking_submit(this.form,1,'en_US');">
    However, when I went to the General Setting to see if I could spot any obvious reason why it works for me and not for you, I discovered that by disabling the bootstrap loading in the Main metabox this caused the the form to be output with Send button code like this:
    <button id="" class="btn">
    <span>Send</span>
    </button>
    So I think it is your settings that are the problem.
    As it is working here for me with the Traject theme, if you have any more trouble with this plugin I recommend that you contact the plugin developer for support because they will know a great deal more about this plugin than I do 

    • Hello.
      Unfortunately, the problem not in "disabling the loading the Bootstrap" files, I am disable it and retest it (I am used the default theme), and the button still have the "javascript function", which is mean that the form is working fine. Problem in the theme, or some plugin, which is overwrite the "inputs" in the form to the buttons. The booking calendar do not make this action. Sorry.
      Try to disable the other plugins, and leave your theme active to check, may be its issue is generate the other plugin and not the theme...

    • Hello,
      Probably you are set the restricted number of visible months: "Number of months" at the General Booking Settings page at Calendar section.

          • Can you send the link to the page, where that issue is exist ?

            Thank you.

                  • Hello,

                    right now that code are inside of this code, where max-width is 480px:

                    @media screen and (max-width: 480px) {
                      body {  }
                      #header #logo { float: none; text-align: center; }
                      .grid, .grid-right { float: none; }
                      #featured-image .fluid-width-video-wrapper { margin: 20px 0pt 0pt; }
                      .menu li, .top-menu, .footer-menu li, .sub-header-menu li { float: none; text-align: center; }
                      #footer { text-align: center; }
                      #footer .social-icons { text-align: center; }
                      form.booking_form div { clear: none; }
                    }

                     

                    you are need to place it like this:

                    @media screen and (max-width: 480px) {
                      body {  }
                      #header #logo { float: none; text-align: center; }
                      .grid, .grid-right { float: none; }
                      #featured-image .fluid-width-video-wrapper { margin: 20px 0pt 0pt; }
                      .menu li, .top-menu, .footer-menu li, .sub-header-menu li { float: none; text-align: center; }
                      #footer { text-align: center; }
                      #footer .social-icons { text-align: center; }
                    }

                      form.booking_form div { clear: none; }

                     

                    or you can place it:

                      form.booking_form div { clear: none; }

                    to the other CSS file, for example to this one:

                    https://vaxmora.se/wp-content/plugins/booking/css/skins/traditional.css

                     

                    • I was changing to another line and it works great now!

                      Thanks to a great support!! SUPER THANKS!!!

  6. I am thinking about purchasing the business version however, I want to make sure that we can use the bookings for the following time durations:

    1 Day
    Weekend Booking
    Week-Long Bookings
    Evening Bookings 

    We run courses, so it is for people to be able to book on the course with us. They also need to be able to select the room that they want.

    Thanks
    Lara

     

    • Hello,
      at the Booking Calendar Business Small / Medium versions are possible to make the bookings for the specific time.
      Its mean that your visitors can enter or select the timeslot and make the bookings (in your case its for the evening selection) and make the booking.
      If you are need to make booking for the 1 day or Weekend or Week Long booking, so then your visitors need to select these dates and make the booking, but in this case if you are use the time (slots), this time will be as check in/out time. Please note, if some one will book specific time slot or date other visitors can not book at the same time slot at that date for the specific booking resource.

      According selection of the booking resources, please check this info and example: https://wpbookingcalendar.com/faq/selection-of-booking-resources-using-select-box/

      Please test live demo to be sure in functionality.

  7. Hi,
    I just upgraded from 3.0 to 4.0. Now, the calendars aren't displayed anymore, I receive the "jWPDev not defined" error.
     
    Could you please help? thanks.

    • Hello,
      Its seems that you are open the page and the browser is load old javascript files (so in this case clear the browser cache),
      or if you are made the modification of the plugin (or add some your javascript). Right now the booking calendar do not use the jWPDev variable, instead of that it use standard jQuery.
      For other issues please check the troubleshooting section in the FAQ page of this site.
      thank you.

  8. For some reason the calendar does not show up on the page. I've just updated to Version 4, what's different? I read your response to the previous poster but don't understand what to do and I'm not sure I'm having the same issue. The form shows up but not the calendar. See example here:
    https://disneysun.com/book-your-stay-with-us/

    • Hello,
      The Booking Calendar version 4.0 is require the jQuery 1.7 or newer.
      Your actual theme is load the old version of jQuery 1.5.1 :
      <script type='text/javascript' src='https://disneysun.com/wp-content/themes/DisneySun/js/jquery-1.5.1.min.js?ver=1.5.1'></script>

      So please comment this line at the header.php file, so then the default jQuery from wordpress installation will be loaded, or update the version of jQuery in your theme.

      Kind regards.

      • Thanks this worked. Could you now help with another problem. The cost is not updating when dates are selected.
         
        Thanks

        • Hello,
          Please recheck that you are set the "cost per day" and not the fixed cost.
          Also if you are use the "rates", so then please recheck that you are activated it - set check box checked at the left side near each rate (the same according the valuation of days).

          • Everything is set as you describe it to be but the cost still does not calculate.
            Email me and I will give you access to the site to check the settings yourself if you think that will help.
             
            Thanks

      • Hello,
        At the Booking > Resources > Advanced cost page you are set the cost for the option selection from selectboxes or checkboxes as 0%, and this settings is reason why, its generate the cost as 0, you are need to have default value here as 100%.

  10. I have just purchased the business medium for holiday apartments and am slowly getting my head around it and wondered if it is possible to create a discount such as book 7 days pay for 6 and if this would be calculated in the final price?  Also as these apartments have a set price per night I have had to limit the visitor button to just 1 or customers get charged double....but it confuses them if a couple are trying to book...can I remove that button altogether.

    cheers,
    Vicki 

    • Hello.
      1) At this version is possible to set the different cost, which is depend from the number of selected dates for the booking (but its can not depend from 2 parameters, like: the number of selected dates and from the number of selected visitors). So you are need to to open the Booking > Resources > Cost and rates page and click on "Valuation days" button then for the 7 days selection, you can configure the settings likt this:
      "Together" 7 days = 500 USD for the all days
      This button is available only if the "cost per day" is setted, if you are set the cost per night,so then this button will be unavailable. If you are need to have the cost per night, so then you can set the cost per day, and using the Valution days button configure this settings:
      For 2nd day = 0 USD per day "Together" 7 days = 500 USD for the all days

      Its will be the same as you set the cost per night.

      2) Please check, firstly, the previous point. I am not really understood this: "limit the visitor button to just 1". Can you explain it more detail? Thank you.

      • I forgot to add that I have season filters in...a high season and a low season and I do have my cost per night...is it still possible to have pay for 6 nights and get 7.

        My 2nd issue is that the 1 bedroom apartments are a flat rate...so it does not matter if 1 or a couple stay.  If it is a couple and they select 2 visitors then they end up being charged double the flat rate.  However when I have it set at 1 visitor...the standard flat rate applies but if the client is a couple they get confused and worried that they can only select 1 visitor.

        Another issue I have just had is that when someone books one apartment the calender for each apartment takes up the booking...so both apartments look booked...although only 1 booking for 1 apartment comes through.

        Thanks in advance,
        Vicki.
         

        • Hello.
          1) I think yes, just try to test that.
          2) Please create the 2 custom forms at the Booking > Settings > Fields page. so then you can use one booking form for one apartment and set the additional cost, and other for the other apartment with out setting the additional cost for the visitors selection.
          3) In that case you are need to have the separate booking resources for the each apartments. Or if you are use the "parent" booking resources with some capcity (its available in the Business Large version), please read this info: https://wpbookingcalendar.com/faq/capacity-concept/

          • Ok still yet to try your solution for #1 but have more serious issues I need to sort out.
            #2 not sure what you mean here as both apartments are flat rates and none need extra charges for visitors.
            #3 I do have separate booking resources for each apartment....bookings worked fine when testing but has just started to play up.
            #4 Another issue has just come to light....I have just approved a booking for apartment 2, the dates were showing pending on the calendar but once I approved the dates did not show approved on the calendar and disappeared as pending and now shows those dates available.
            #5 When testing the system after I approved a booking an email form popped up so I could send an email to the client.  With the above booking this did not happen and I could find no way to email them from the booking system.

            Please help...it may be user error as I have never used a booking system before.
            Cheers,
            Vicki.
             

            • I think I have sorted #1 creating a discount.
              and I think I have sorted the email issue.
              But I really need help in setting up the system so that when one resource is booked it does not book all resources.

              I think I need to know step by step how to connect different booking forms to each resource so they can book independant of each other.

              Thanks for your patience.
              Vicki
               

              • Hello,

                please send the link to the page, where this issue is exist, also please send the screenshot, of how its look like in your system to this email "support @ wpbookingcalendar.com".

                 

                According different booking form connections to the resources:

                1) You just need to create several booking forms at the Booking > Settings > Fields page

                2) During inserting the booking shortcode into the post or page, select in the configuration popup dialog the specific booking resource and specific booking custom form, so then you will get at the post the custom form for the specific resource.

                • Thanks this worked perfectly and resolved other problems.
                  Cheers,
                  Vicki