Support Archive (2)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi There,

    I'm thinking of getting a plugin but the budget is an issue.

    Do I need the medium business option to get a calendar per room? or will small business do this? I have a each room a custom post type an want the calendar on each post type, will the booking them save with the post type info? 

    Any help advice would be appreciated.

    O. 

    • Hello,
      If you want to have for the several posts own booking calendars (different rooms), so then its possible at the any paid versions. You can create the booking resources at the Booking > Resources page and then during inserting the booking shortcode into the post or page select the specific booking resource.
      Please test it at live demo to be sure in functionality.

    • Hello,
      Sorry, right now the Booking Calendar is working only inside of the WordPress sites only.
      Ma be later we will add possibility to use it inside of the other sites also.

  3. Hello, 

    Thank you for your response.

    I am currently using the widget will I be able to select the resource dynamically with the use of a widget? 

    Regards.

    O 

  4. Hi,

    I would like to know if it possible to download the email addresses of those who booked into a csv file ore xls? I was thinking of using that as part of my mailing list.  Many thanks! 

    • Hello,
      its possible to export not only the "emails",
      but full booking list to the CSV file,
      then you can open it in Excel and copy column with emails.

      • Awesome! I have a client which is a hotel. What package do you recommend and if you have affiliate incentives when they purchase? Thanks again!

        • Hello.
          Usually for such type of customers we are recommend the Booking Calendar Business Large version,
          but you are still need to check the live demo to be sure in functionality.
          Unfortunately, right now there is no affiliate program yet. Its will be ready in some future.
          Regards.

  5. Hi,
    I am using MultiUser.SingleSite.3.0 booking. when searching hotels it displaying all search result. But i need display only five search result per page.
    Can you explain how to set it in version 3.0.
    Thanks,

    • Hello,
      Sorry, but unfortunately, right now the pagination is not supported yet in the search results.
      You can only limit the number of showing results in a page,
      by editing this file ../booking/inc/biz_l.php
      from this code:
      foreach ($free_objects as $key=>$value) {
      to this code:
      $fo_cnt=0; foreach ($free_objects as $key=>$value) { $fo_cnt++; if ($fo_cnt>6){break;}

    • Hello.
      The booking calendar version 4.0 is require the jQuery 1.7.1 or newer.
      Your site is loaded old version of jQuery
      The WordPress installation 3.3.2 have this jquery package inside of own installation, so if you are use the older wordpress installation, please update it.

      Please check the troubleshooting instruction here: https://wpbookingcalendar.com/faq/calendar-not-visible/

      More detail about this issue:

      Error: a("body").on is not a function Source: .../booking/interface/bs/js/bs.min.js Line: 7

      Solution:
      Its seems, that this issue is because your theme is used the old version of jQuery.
      Please, download the latest version of jQuery and integrate it into your actual theme or just use the latest version of jQuery from WordPress installation (just comment loading of the jQuery from the theme and the Booking calendar will add load of the jQuery from your wordpress installation (of course, recheck that this installation also have to be up to date))

  7. Hello,
    I have installed the plugin and went to insert a booking display on a new page, clicking the button in the edit box does not add a booking display.
    I have read the instructions and it says that's how you insert one, it does not seem to work for me. Is there some setting I need to change?
    Thanks!
    J.S

    • Hello.
      Probably you are in HTML content edit mode, please turn to the visual view mode your edit toolbar and recheck if the booking button will appear there.
      If you are still will have an issue, please recheck your page for any Java script errors or some plugins, which are override the edit toolbar. Then try to fix errors.

      Probably your actual theme is generate a javascript error or overwrite the functionality of the edit toolbar.
      So please try to deactivate your actual theme and activate the default one, then insert the booking shortcode and after this reactivate the theme.

      But still you are need to check that your theme or any other plugins is do not generate any javascript errors, otherwise, calendar will not be showing

  8. I'm making a website with a multilanguage configuration, 4 languages ( english, spanish, french and german). Is it possible with one license or I need 4 licenses.

    • Hello.
      If its will be under the one DNS, so then you can use the 1 site usage version.

  9. i am currently using the free version, which i absolutely love, and i now have the need to be able to book 2 reservations on 1 day

    i took a look at the features, and through the demo admin panels, but I'm a little confused as i don't see a cut off for # of bookings.

    which version will suit me? according to the features list the "personal" version can allow it? but i don't see how to set it in the admin panel.

    thanks 

    • Hello,
      inside of the "Personal" version you are only can have several booking calendars (each for the different booking resource),
      if you are want to have the several reservations (2 or more) for the same date in the same calendar, so then you are need to check the "Business Large" version.
      Please read the more info here https://wpbookingcalendar.com/faq/capacity-concept/
      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.
      Kind regards.

      • The business large is wayyy out of budget.  

        Would the personal version allow me to put 2 booking calendars and forms on 1 page? Or even I I had to I could do them on different pages. 
         

        • Hello,
          At the "Personal" Version you need to have the 2 different calendars (each calendar with own booking form), so its mean that you will have 2 booking forms at the one or different pages.
          Please test it at live demo.

  10. I am using the premium plus version of your booking calendar.
    I'm trying to program my tarrif table, as per
    https://www.rentacamper.co.uk/vw-camper-van-hire-rates/
    Based on your previous advice, I have created a complex set of rules on the 'cost for selected days' table to calculate the price, based on the duration of the hire.
    But I noticed that the calendar is calculating the price based on cost per day.
    Our prices are based on cost per night.
    If I change the settings to calculate cost per night, the 'cost for selected days' table disappears.
    So, please could you advise how I configure my rates table and calculated on a per night basis?
    Thanks,
    Jon

    • Hello,
      you can set the cost per day at the Booking > Settings > Payment page.
      At the Cost and Availability page, you can press at the "cost for selected dates" button and configure this settings:
      "For" 2nd day = 0 USD for this day
      this settings will make the cost calculation (when you are set the cost per day) in the same way as cost per night calculation.

      • Thanks for the quick reply!
        So, for June I have the following listed in the 'cost for selected days' table:
        From 1 to 3 days = 160 GBP per 1 day in June 2012
        Together 4 days = 580 GBP for all days in June 2012
        From 4 to 6 days = 145 GBP per 1 day in June 2012
        Together 7 days = 770 GBP for all days in June 2012
        From 7 to 28 days = 110 GBP per 1 day in June 2012
        Now, at the bottom, I have added:
        For 2 day = 0 GBP per 1 day any day
        If I do a 2 day booking, the cost is calculated correct = 1 night : 160 GBP
        But if I try an 8 day (7 night) booking, the calculation is still wrong.

        • Hello,
          you are need to reduce the cost inside of the
          Together 7 days = 770 GBP for all days in June 2012
          and similar actions in the
          Together 4 days = 580 GBP for all days in June 2012

          So basically, the cost for the nights in your settings play any role up to 4 selected dates, because starting from the 4 dates, you are reset settings by this option:
          Together 4 days = 580 GBP for all days in June 2012