Support Archive (2)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Wondering if I can remove the start and end time validation on the reservation form.

    • Hello.
      You can not remove the validation, but you can remove these shortcodes from the booking form using the top form at the Settings Fields page.
      Or you can use instead of the these shortcodes just a time shortcode, which is record time, but not impact it to the availability.
      Please read more about these shortcodes at the help section of booking form customization at this page https://wpbookingcalendar.com/help/

  2. Hi,
    This booking system is gradually working out for me and now need to know one other thing...
    Is it possible to edit the search results that list from the search form? What I need to be able to do is add other custom meta data with php that feature on my resource pages. Ideally, I need to edit the template using php that can pul out with a query on the post id / resource id.
    Any help on this would be awesome.
    Thanks

    • Hello,
      the result list of the search form you can modify at the Booking > Settings > Search page.
      But this form is use only standard available shortcodes and you can use the HTML or text there. If you are need to make some PHP coding or so, so then its not possible in that form. You are need to do it only inside of the source of plugin, but please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it. You can find the code of the search results at the ../booking/inc/biz_l.php file in function show_booking_search_results .

  3. Hello,
    I wonder how to use html code in [booking_info]... I have styled the except of my post with HTML and the search result shows off the html tags instead of correct sytle ...
    Thank you
    Corinne

    • Hello Corinne,
      this shortcode [booking_info] is get the info from the excerpt only from the posts or pages.
      Probably you are have some mistake in HTML syntaxes, please recheck it. If you will not find some issue, please resend the content of the excerpt by email to us, we will recheck it.
      Regards.

  4. How do I change the boilerplate copy used by the [denyreason] shortcode?

    • Hello,
      I am not sure that I am understood you are correctly.
      the [denyreason] shortcode is possible to use only inside of the specific email template at the Booking > Settings > Emails page

      • Sorry. What I meant to ask is this. There is an email generated when a PayPal payment is cancelled on the PayPal site. The user is shown the cancellation page and sent an email.

        The email states...

        'This reservation is cancelled, because we do not receive payment and administrator do not approve it.'

        I would like to change this text. 

        • Hello,

          you can change this message at the General Booking Settings page at the section "Auto cancelation / auto approvement of bookings" for the option: "Description of cancellation"

           

  5. Hi,
     
    I am interested in your plugin, specifically the Business Medium version for my website, and have tried the demo.
    I only have one resouce, that will be booked by the day but the Business Medium version gives me good rate and season functionality.
    How can I manually reserve specific dates for friends to come and stay so that they are shown as booked or unavailble?

    • Hello,
      you can make it at the client, side where you are insert the booking form for that booking resource,
      or you can make it at the admin panel at Booking > Add booking page

  6. Hi,
    Can I show Check-in and Check-out date on the booking form so the buyer can see the selected dates both on the calendar (as selected with mouse click) and as text on the booking page?
    I don't want the user to write the dates but it would be nice that the dates show up when you select by mouse click.
    Thx

    • Hello,
      Sorry, right now this feature is not supported yet.
      Kind regards.

      • It would be great if you could add this feature in the near future. The function would be the same as with "cost_hint" but using "check_in_date_hint" and check_out_date_hint".
        Regards,
        Kim

  7. Hi
    I tried following code to modify in wpdev.bk.hotel.js file. But cost for selected dates in search form not showing in booking form .I am using version MultiUser.SingleSite.3.0 plugin. Can you help how to show the cost in booking form for selected date from search form.
      // Update calendar
            jQuery.datepick._notifyChange(inst);
            jQuery.datepick._adjustInstDate(inst);
            jQuery.datepick._showDate(inst);
            jQuery.datepick._updateDatepick(inst);

            if (bk_inputing != null)  bk_inputing.value = bk_distinct_dates.join();

            showCostHintInsideBkForm(  bk_type);

    • Hello.
      Please clear the browser cache and test it again.
      If you are still will have this issue, please send the link to that page.

      • Hi,
        I tried clear the browser cache and tested but the cost for selected dates in search form not showing in booking form. This is the link for site https://www.hotelstansted.com/ .Can you check it
        Thanks,
         
         

        • Hello,

          please try to make this additional fix in the ../booking/js/biz_l.js file:

          find this code:

          for (myParam in myURLParams) {

          myParam = myURLParams[myParam].split('=');
          if (myParam[0] == 'bk_check_in') var check_in_date = myParam[1];
          if (myParam[0] == 'bk_check_out') var check_out_date = myParam[1];
          if (myParam[0] == 'bk_type') var my_bk_type = myParam[1].split('#')[0];
          }

          and replace it to  this code:

          for (myParam in myURLParams) {

          myParam = myURLParams[myParam];
          if ( ( typeof(myURLParams[myParam]) == 'string' ) && (myURLParams[myParam].indexOf('=')>0) )
          { myParam  =           myParam .split('=');
          if (myParam[0] == 'bk_check_in') var check_in_date = myParam[1];
          if (myParam[0] == 'bk_check_out') var check_out_date = myParam[1];
          if (myParam[0] == 'bk_type') var my_bk_type = myParam[1].split('#')[0];
          }
          }

          • Hi,
            I tried with above code but it show error on this line  'if ( ( typeof(myURLParams[myParam]) == ‘string’ ) && (myURLParams[myParam].indexOf(‘=’)>0) ) ' and if i used above code the search form not displaying search result.
            Thanks,

            • Hello,

              its seems that you are rollback  to the previous version of the script, so I  can not recheck  where there is issue.

              Please make that modifications, and then clear the browser cache, after please open the Booking > Settings > Search page and click  on the "Clear cache" button. If you are still will not have a results, please recheck  your page for the any javascript errors, and if its exist, please send it to me by email.

              • Hi,
                I replaced the above code but the total cost for search result not showing in booking form.There is any short code to display the search result cost in booking form.
                Thanks,
                 
                 

                • Hi,
                   
                  Can anyone reply? I see that the calendar does not auto fill the search "check in" and "check out" dates in your demo website itself. This is a basic feature which is needed. Can you please let me know how to fix your issue or please let me know how I can get my money back.
                  Regards,
                  Lakshmi

                  • Hello,
                    in the version 4.0 if you are select the check in / out dates int the search form, and then press the "Book now" button for the some booking resource at the search results, so then these dates become "selected" in the calendar at the booking form. If you are have different situation, please send the link, when you are pressed the "Book now" button and you are have different result.
                    If you are mean something else, please explain it more detail.
                    Thank you.

                    • Also, please note, in case to have the preselected dates in the calendar of the booking form, you have to have in parameters of URL something like this:
                      "bk_check_in=2012-07-25&bk_check_out=2012-07-26&bk_type=97"
                      otherwise the booking form will show the calendar with not selected dates.

                • Hello,

                  you can show the cost  for the specific booking in the booking form, but its not possible to show the cost directly in the search results page. Please use this shortcode: [cost_hint]

                  For example you can use something like this at the Booking > Settings > Fields page at  top form:

                  <div style="text-align:left;line-height:28px;"><p>The full cost for payment: [cost_hint]</p></div>

                   

                  Also if you are want to have to show the cost by default (immediately, after opening the page with booking form), after pressing the "Book now" button at the search  results, please check  this fix: 

                   

                  Please open this file ../booking/inc/js/biz_l.js

                  find this function declaration: function setDaySelectionsInCalendar(){

                  and at the bottom of the function replace this code:

                          // Update calendar
                          jQuery.datepick._notifyChange(inst);
                          jQuery.datepick._adjustInstDate(inst);
                          jQuery.datepick._showDate(inst);
                          jQuery.datepick._updateDatepick(inst);

                          if (bk_inputing != null)  bk_inputing.value = bk_distinct_dates.join();

                  to this:

                          // Update calendar
                          jQuery.datepick._notifyChange(inst);
                          jQuery.datepick._adjustInstDate(inst);
                          jQuery.datepick._showDate(inst);
                          jQuery.datepick._updateDatepick(inst);

                          if (bk_inputing != null)  bk_inputing.value = bk_distinct_dates.join();

                          showCostHintInsideBkForm(  bk_type);

                  • Hi,
                    I have tried replacing the code you have given but still not working.
                    I have two problems:
                    1. The calendar in the form page does not highlight the dates selected in the search box.
                    2. The Cost Hint code also does not work in the form page. It shows as 0 price only. I again have to select in the form page the dates. Only after that the Cost Hint works. So the customer has to give dates and no of persons two times.
                    These two problems are there in your demo website https://multiuser.wpbookingcalendar.com/ itself. Please check. So this is clearly a problem with your plugin. Please fix this asap. These are basic requirements. My website: http://www.hotelstansted.com please try doing a search and see what the problem is.
                    Regards,
                    Lakshmi

                    • Hello,
                      thank you for your reply. The issue at the live demo is fixed (there was only one issue of not updating the cost, but dates selection was working correctly, after opening page from the search results ).

                      According your site: https://www.hotelstansted.com .

                      Please fix firstly one issue:

                      at the file: ../booking/inc/js/biz_l.js

                      replace this code:
                      for (myParam in myURLParams) { myParam = myURLParams[myParam]; if((typeof(myURLParams[myParam]) == 'string' )&&(myURLParams[myParam].indexOf('=')>0)) { myParam = myParam .split('='); if (myParam[0] == 'bk_check_in') var check_in_date = myParam[1]; if (myParam[0] == 'bk_check_out') var check_out_date = myParam[1]; if (myParam[0] == 'bk_type') var my_bk_type = myParam[1].split('#')[0]; } }
                      to this:
                      for (myParam in myURLParams) { myParam = myURLParams[myParam]; if( (typeof(myParam) == 'string' ) && ( myParam.indexOf('=')>0) ) { myParam = myParam .split('='); if (myParam[0] == 'bk_check_in') var check_in_date = myParam[1]; if (myParam[0] == 'bk_check_out') var check_out_date = myParam[1]; if (myParam[0] == 'bk_type') var my_bk_type = myParam[1].split('#')[0]; } }

                      The problem that, when we are start search the available rooms for the specific dates here https://www.hotelstansted.com/
                      and then click on the "Book now" button,
                      we are get the page with URL similar to this "https://www.hotelstansted.com/featured-george/?bk_check_in=2012-07-24&bk_check_out=2012-07-25&bk_type=98#bklnk98"
                      Its correct format of URL for getting selected dates in calendar and update the "cost hint".

                      But in your case at that page we are do not have the booking form, we are still need to click at the links like this "Single Room" / "Family Room" at the "Book now" tab, and after that click we are get the page with booking form, but the URL already different.
                      For example: "https://www.hotelstansted.com/single-room-george/#tabs-609-0-3"

                      And because of that (we are do not have specific parameters in that URL, like in previous example), the dates are not selected and show hint is not updated.

                      For example, if you are open the page like this:

                      https://www.hotelstansted.com/single-room-george/?bk_check_in=2012-07-24&bk_check_out=2012-07-25&bk_type=98#tabs-609-0-3

                      You will get the selected dates and updated show hint.

                      Hope its will help you.

  8. I was wondering if it was possible to do some tweaking in the js-file on HoverDay.
    I've added a textfield in the booking form, which is mandatory. Is it possible to show this in the hover next to the booked time? 

    • Hello.
      Sorry, rot now this feature is not supported, yet, because it's require the additional getting info about the booking from DB.

    • Hello,
      I am retested your link, also test this config at the local dev. server and everything is working fine.
      Please clear the browser cache and test it again.
      If you are still will have this issue, please send the screenshot of this issue and version number of your browser.
      Thank you.

      • My apologies, after I added this comment I manage to work out what the problem was.  I had the date set to custom with nothing in there.  I should have comment earlier but got distracted with getting the rest of the plugin working.  Thanks for the quick response.

  10. Hi guys,
     
    I have the Business Version of the plugin and would need to do a small modification to it. When the user gets the email with the links to edit his booking, instead of the link, I would like to send him only the hash. Then he would use this hash on a page with a submit form and access that specific booking.
    I have the form sorted out, now how do I send just the hash to the user?
     
    Thank you for your help.
    Andreea

    • Hello,
      please try to use this shortcode: [bookinghash] in the email template at the Booking > Settings > Emails page