Support Archive (2)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. We can't book hourly blocks of time that straddle midnight.  Also bookings that start at 12.01am for hourly blocks are rejected.  When will these two bugs be fixed?  Thank you

    • Hello,
      in such keys, you are need to select the 2 dates, so check in time will be at one date and check out time will be at the other date.
      I will add to the todo list for the future updates, the possibility to book such timeslots only with single date selections.

      • I'm sorry, but we are not able to book a resource even when we select 2 dates with a start time on one (say 8pm) and an end time the next day at 3am (a 7 hour block of time).  We need to be able to support booking repeating reservations of resources like that, and would appreciate any help.  Also, when do you expect to have this support?  Thank you in advance, David

        • Hello.
          How are you configure the time slot selections for that reservations in the Booking > Settings > Fields page at top form ? can you send it ?
          Also can you send the link to that page for retesting it ?
          I can not say when exactly the update with support 1 day selections for the time extend to the next date booking will be available, I am hope that its will be asap.

  2. Hi,
     
    When I have 'range days selection' active with two mouse clicks set to between (for example) 3 and 14 days, when I click the start date on the calendar, all clock icons on the calendar vanish (prior to my start date) and only re-appear when the end date is selected. If I turn range days off and just select a single day, this does not happen.

    Is this a bug and is their a fix?

    Thanks. 

    • Hello.
      It's not a bug it's feature. All dates, if check in date is selected, before that date become unavailable, and appear again only after the check out date is selected.
      Or are you mean some thing else by "vanish clock icons"?

  3. Hello,
    I recently upgraded from the personal form to small business. However, I have been getting this error a lot that appears where the form should be "Booking calendar for this resource are already at that page." The form also disappears.
    There is quite a lot of javascript animation on this site. I actually managed to fix the personal one, but I can't remember what I changed- I need to make this change to the small business one before I can use it.
    Thank you! 

    • Hello.
      This message is appear, because you are insert into the same visible page the booking forms of the same booking resource(s).
      It's can be if you are inserted several time the booking form of the same resource or use the booking calendar widget and the booking form in the page of the same resource.
      You can have at the one visible page the booking forms only from  the different booking resources.
      So please recheck that you are inserted into the page the booking forms for the different booking resources.

      • Thank you for getting back to me. I'm sorry, I not quite sure what you mean. We only have one booking form, and are only using one on the page- we have no widgets for the booking form. Last time I had to insert some code into one of the files to stop this conflict, and that worked. I can't remember where I found this fix but it may have been in one of your support answers.

        • Hello.
          Please send the link to the page,where this issue is exist, so then we will check and try to help.
          Regards.

  4. Hi,

    If I want to add a [cost_hint] at the top and bottom of the form (it is quite long) can this be achieved by adding something to the code... like [cost_hint_top] and [cost_hint_bottom]?

    Thanks. 

    • Hello,
      unfortunately, right now in actual version is supported only one this [cost_hint] shortcode in the booking form. Sorry.

  5. Hi -
    I am utilizing the tags and category search to search for a service and a location. The following is my search criteria..but, it is not pulling in the posts that are a part of these tags/categories???
    <label>Check in:</label> [search_check_in]  

    <label>Check out:</label> [search_check_out] 

    <label>Number of pets:</label> [search_visitors]

    <label>Service:</label>
    <select id="booking_search_tag" name="tag">
    <option value="">Any</option>
    <option value="Daycare">Day Care</option>
    <option value="Boarding">Boarding</option>
    <option value="Grooming">Grooming</option>
    </select>

    <label>City:</label>
    <select id="booking_search_category" name="category">
    <option value="">Any</option>
    <option value="greensboro">Greensboro</option>
    <option value="winston-salem">Winston-Salem</option>
    <option value="highpoint">High Point</option>
    </select>

    • Hello.

      1) Please recheck that you are use correct this symbol " (standard one) instead of this ” (Its a little different) in the search form.
      So you have to have this:
      id="booking_search_tag" name="tag"
      and not this:
      id=”booking_search_tag” name=”tag”

      2) Please recheck that in each page or post, where you are have the tags or assigned to the specific category you are inserted the booking form.

      3) Please open the Booking > Settings > Search page and click at the "Clear cache" button

      and after that please test it again.

      If you are still will have an issue, please send the link to the page with that search form for rechecking it.

        • Hello,

          sorry, but you are still have some wrong HTML configuration of the terms selection in your search  form.

          If you are open your page to see in  HTML mode, you will see that its have wrong HTML code there, something like this: 

          <select id "booking_search_tag" name "tag">

you are need to have the configuration like this:

<select id="booking_search_tag" name="tag">

at the Booking > Settings > Search page.

Please retype its manually, do not use copy/paste, for having correct of all characters.

  6. On my WPBC SB, The thing is I have different booking options for a single resource. I was thinking about creating ar resource for each booking method. But what happens then is that if I booked Half a day then it will allow me to a book a full day on the single resource. What recommendation you give me. https://silverhorseboxselfdrivehire.co/?page_id=36

    • Hello,
      unfortunately, at the Booking Calendar Business Small version is possible to set the cost only for the specific booking resource (per day/night/hour or fixed cost), other options for extended cost configuration are not available in this version.
      At the Business Medium version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it’s mean that different resources can have different form fields.
      So if you are think that you are need Business Medium version, you can upgrade to this version, using the upgrade link at the top right side of the General Booking Settings page

    • Hello,
      Sorry, but the Booking Calendar have the in-line calendar for the dates selections, its do not have possibility to have separate check in/out fields. Other form fields you can configure at the Booking > Settings > Fields page.
      Please read the Booking Calendar version overview here: https://wpbookingcalendar.com/help/versions-overview/
      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

      • Let the in-line calendar for the dates selections be aside. Do you have the functionality of calculation of multiple fields that can affect the cost of the booking, probably it should be in ajax. Whats your comment?

        • Hello.
          at the Business Medium and Business Large versions at the Booking > Resources > "Advanced cost" page is possible to set the additional cost, which will depend from the selections of the options in any selectbox or checkbox at your booking form.
          Please test live demos to be sure in functionality and do not have misunderstanding.

      • Can I have your contact number to have a discussion on buying this plugin?

        • Hello.
          Right now all support and communications are possible only by email. So please fill free to contact us using this contact form.

  8. Hi,

    I'm interested in WP Booking Calendar MULTIUSER. I want to use commission model. Can I control the payment of community members?

    • Hello,
      At the MultiUser version, the super booking admin can not control the payment and get the commissions form the bookings, yet. Sorry. We will add this functionality for the future versions updates.

        • Unfortunately, I can not say about the exact date of this update.
          I am hope that it's will be ASAP.

  9. I have been running the free version of Booking Calendar for months and it has worked fine.  I did not make any changes to my wordpress site and suddenly today I cannot book any reservations, either from the user access while not logged in NOR from the add a booking field while I am logged i as the admin.  I get this message. 403 Forbidden
    How do I correct?  This has not been a problem before today! 

    • Hello,
      its seems on the some misconfiguration of the server or the setting wrong permissions to the page.
      So please recheck these points:
      1) Firstly, please open the error.log file at your server to check the reason of this issue, so its will be more easy to fix it.
      2) Please recheck that the page, where you are inserted the booking form is published at your wordpress system and have correct visibility.
      3) Please recheck that you are do not use any third plugin, which is generate this issue. For rechecking it try to deactivate one by one all of your actual plugins and check if its help or not. Also try to deactivate your active theme and activate default one and then test it.
      4) Please recheck at the .htaccess file at your server that there will no any code, which is generate this issue.

      Probably, according checking some points you will need to contact your administrator or support of your hosting provider company.

      5) If you are have this issue at the admin panel for the some booking pages, please recheck at the General Booking Settings page that you are set correct user roles at for the admin booking pages, its at right side of that page.

  10. I just installed the booking calendar tonight.  When I try to submit a test booking I get:
     
    Error during inserting into BD - Dates
    [F:/wpdev-booking-ajax.php|L:484|V:9.Business.Small.SingleSite.4.0.1|DB:Duplicate entry 2-2012-10-17 00:00:00 for key 1]

     
    What does this mean?
     
    Thanks,
    Jason

     

    • Hello,
      please try to make this fix.
      Please open the phpMyAdmin or similar tool for the working with DB

      and execute this SQL command:

      ALTER TABLE bookingdates DROP INDEX booking_id_dates

      or this (depend from the prefix at your DB tables):

      ALTER TABLE wp_bookingdates DROP INDEX booking_id_dates

      then test it again.