Support Archive (2)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. I have the free version of this plugin. The email I receive when someone creates a booking contains a link to sign in to my control panel to approve or decline the booking. I am using my admin email but when I receive the booking notice email all I get is my website url. I would like to use the wordpress sign in url instead. How do I go about achieving this?

    • Hello.
      Unfortunately, such auto login feature is not supported.
      Or approve the booking without login into the booking panel is not supported. Sorry.

  2. Hi there,

    we purchased the booking calendar. Looks nice so far thanks! However, I would like to set up special packages for the guesthouse (e.g. if you book 5 nights the rates differ).

    How can I set this up please? I searched the Help section as well as the FAQs and didn't find the solution.

    Thanks!

    H. 

    • Hello.
      this feature is available at the Business Medium and Business Large versions.
      You are need to be sure that you are set the "cost per day" at the General Booking Settings page at the Cost section (and not the cost per night).
      Then you can open the Booking > Resources > Cost and rates page and by pressing the "Valuation days" button, you can configure something similar to this:

      "Together 5 days = 500 USD for the all days"

      So its mean that if the visitor select the 5 days the cost will be 500 for that booking resource.

      Please check how its work at the live demo of Business Medium version.

  3. Hello,
    Just uploaded the personal-use (free) version of your plugin to my WP website and was successfully installed. However, I followed the directions in trying to embed it into my post but after looking at the demo, I don't have the tabs "Fields" or "Emails" pictured next to the "General" tab in Settings. The directions tell me to paste the code into a post but I cannot access the code from the "Fields" tab because I don't have one. 
    Is there something missing or am I going about it the wrong way?
     
     

  4. We are using the small business edition.  Is it possible for an administrator to modify a booking without an email being sent to the requester?  We've tested this by unchecking the "Send email notification to customer about this operation" but it still sends an email to the requester.  This appears to be the case on the demo site as well.

    • Hello.
      this issue is already fixed in the new development version, but is still exist at the actual update.
      So for fixing this issue, you are need to make this fix:

      please open the ../booking/js/wpdev.bk.js file

      find this function declaration

      function form_submit_send( bk_type, formdata, captcha_chalange, user_captcha ,wpdev_active_locale){

      and inside of the content of this function, find this code:

      var is_send_emeils= jQuery('#is_send_email_for_new_booking').attr('checked' ); if (is_send_emeils == undefined) {is_send_emeils =1 ;} if (is_send_emeils) is_send_emeils = 1; else is_send_emeils = 0;
      and replace it to this code:
      var is_send_emeils= jQuery('#is_send_email_for_new_booking') if (is_send_emeils.length == 0 ) { is_send_emeils = 1; } else { is_send_emeils = is_send_emeils.attr('checked' ); if (is_send_emeils == undefined) {is_send_emeils = 0 ;} if (is_send_emeils) is_send_emeils = 1; else is_send_emeils = 0; }

      • Thanks for the quick response.  But, I've made the change you suggested and that doesn't seem to have resolved the issue. 

        • Hello,

          please clear the browser cache before testing it.

          • Okay, we will test again.  The first line of the code you sent seems like it should end with ; yet it doesn't.  Is that a typo, or is my PHP just not as good as I'd like to think it is?

              • So, the first line should be:
                var is_send_emeils= jQuery('#is_send_email_for_new_booking');

                Correct?

                  • Great, this fixed the issue!  But, it also seems to stop emails to the admin.  Is there a way to ensure that the admin gets an email when a booking is updated while ensuring that the customer does not?

                    • Hello,

                      sorry, in the actual version its not possible, I will add it to todo list for having in the future updates.

  5. I would like to use this system for a therapist office.  Do you have the ability to send emails to clients who have booked?  or set up an mass email weekly or monthly or reminders to clients who have booked through the system?  Thanks.
     

    • Hello.
      Unfortunately, its not possible to set up an mass email weekly or monthly or reminders to clients who have booked through the system.
      And of course the visitors, who made the reservation can receive the email about it or receive email about the cancellation or approvement of booking.
      If you are need to have the reservations for the specific times, so then you are need to check the Business Small or Business Medium versions of the Booking Calendar. At this version is possible to set the bookings for the specific time. You can configure the time slot selections at the Booking > Settings > Fields page at top form. Unfortunately, its not possible to set the different time slot (check in) selection for the different days of week. The time selections (if you are use the selectboxes) are the same for the any day of week. Please note, if someone is reserve the times for the selected date in specific calendar, this time become unavailable for the other visitors.

      You can configure the timeslot list selections at the Booking > Settings > Fields page at top form.

      The Business Medium version is support several booking form customization, its mean you can have different time slot selections for the different booking resources.

      You can also create each of your massage services as a separate booking resources at the Booking > Resources page and set the cost for them.

      Also at these versions the admin panel, is the one and same for the any registered wordpress users - your administrators. If you want to have the separate, independent admin panels for the each of your therapists, so then you are need to check the MultiUser version.

      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

    • Hello.
      Unfortunately, the showing of the search results at the separate page, different from the page, where is inserted the search form, or in the place orhwr then under the search form is not possible at the actual version. Sorry. It's because the search results at showing in the Ajax request in the special place of site, the marker of the search results is under the search form.

  7. Hi,
    that is one beautiful plugin, thanks! We are running the Business Medium version. I would like to show costumers a summary of selected details in the booking form: the time period (as checked in the calendar) and the name of the resource. Is that possible?
    Cheers!

    • Hello,
      unfortunately, in the booking form is not possible to show such summary overview of booking.
      You can only show the final cost of the booking, inside of the booking form, using the [cost_hint] shortcode inside of the form at the Booking > Settings > Fields page. All other info: booking form fields and selected dates, user can fill in the text fields and select in the calendar.

      • ok, thanks for the quick reply! Please consider it as a feature request 😉

  8. Is it possible to add the customize selection field noted here https://wpbookingcalendar.com/faq/selection-of-booking-resources-using-select-box/, directly into a resource Field section of the admin, without it affecting the price of the resource it is contained in. 

    Here is an example of my issue.

    A package has its own price, but doing it the template way, when a day is selected it grabs the price from the selection resource. I just want the ccalendar to reflect the change upon selection, and maintain the price of the Package.

    D     

    • Hello.
      Unfortunately it's not possible yet. Because in that example the forms for the different resource are not connected to each others. Sorry.

  9. I just purchased the plugin and installed it successfully the only problem is that when I enable the plugin it interferes tremendously with the css of the site..

    Can you please help? 

    https://173.83.251.7/~champion/
     

    • Hello,
      I am rechecked your link, and the site is seems look good.
      Please clear the browser cache and test it again.
      If the issue is still exist, please send the screenshots with the normal site and screenshot where this issue is exist and exact link to the page, where this issue. Please send these data to this email support @ wpbookingcalendar.com
      Thank you.

  10. hy,
    i have one problem, the plug in don't show the calendar inside the page https://www.ksmr.it/costi-disponibilita/
    can you help me
    tanks