Support Archive (2)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. OK, I have just installed a fresh copy of WordPress using Fantastico on a standard cPanel Host, installed WP Booking Calendar and as soon as I hit Save settings I get the same error.
    Forbidden
    You don't have permission to access /clean/wp-admin/admin.php on this server.
    Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request.
    ============================================================================
    What should I try next? Please help me.

    • Hello,
      its really seems like something of misconfiguration at the server.
      - Try to deactivate any other active plugins one by one if you have some active in this install then test it. Try to activate the default wordpress theme and test it again.
      - Please recheck the error.log file from your server to check according any relative errors.
      - please recheck the permissions of the folder of Booking Calendar and the files, they have to be as in instruction here https://wpbookingcalendar.com/faq/booking-not-possible-unlimited-request/
      - please recheck the .htaccess file for any errors in the rules
      - At least try to make this, please delete the actual version from that test server, and using the standard wordpress add plugin menu, please install the Booking Calendar Free version. then test it again.

      If you are still will have an issue, unfortunately, its will seems that some misconfiguration at the server, you are need to contact your administrator or support of the hosting company to help in this

  2. Hi,

    I have created a field that display the product :   <p>Produit :<br /> [select produit"0:45 - Massage Relaxant Express" "0:45 - Massage Relaxant Express" "0:45 - Massage Fleur de Fée Zen" "0:60 - Massage anti-stress" "1:15 - Massage Fleur de Fée Relaxant" "1:30 - Reiki-Massage Relaxant" "1:00 - Arôme-Massage" "2:00 - Arôme – Massage Chamanisme Énergétique Zen" "0:45 - Consultations Elixirs Floraux"]</p>

    how can I do that the duration is registered into the calendar in function of the product select. For example if the customer select the product Massage Relaxant Express, I like that the duration 45 minutes is used in the calendar at the times on the customer have chose.

    Best regards,    

    • Hello ,

      Unfortunately, its not possible to combine in one selectbox the durations and the titles of the services.

      For the definition of the time duration you can use only the shortcode, like this:

      [select durationtime "00:30" "01:00" "01:30" "02:00" "02:30" "03:00" ]

      Kind regards.

  3. Hello,
     
    First, excuse my english, I'm french. And second, thanks for this nice plugin 😉
    I use the free version.
    On my website, I want to insert two spacse of reservation for two different products. Is that possible?
     
    In advance thanks,

    • Hello.
      Unfortunately its not possible with the free version, but its possible with paid version.
      If you can use the 2 seperate booking form for the each of your products for the reservation, so then you can use any paid versions.

      But if you are need to show these availability of your products inside of the one calendar (one booking form), so then you are need to check the Business Large version.
      At this version is possible to set the capacity of the booking resource, it’s mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability.

      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

      Please read the Booking Calendar version overview here: https://wpbookingcalendar.com/help/versions-overview/

      Please read more info about the booking resources and how to configure them here https://wpbookingcalendar.com/help/booking-resource/

  4. Hy ,
    it's possible change the dimension of calendar client side?
    tanks
     

    • Hello.
      Its possible by modifications of the ../booking/css/client.css file.
      But in this case you are need to be familiar with CSS modifications.
      Please search at the Support section of this site, this question was already asked several times

  5. I've purchased Booking Calendar BS (single site) and want to know if I can show a single calendar showing multiple resources within it. Rather than 2 separate calendars, I just want an overview of all booking in a calendar view (weekly or monthly would be great).
    Is consolidating calendars possible?

    • Hello.
      Unfortunately it's not possible to show at the single calendar the info about the 2 booking resources. Sorry.
      But probably for you will be usefull info how to customize your page to have the select box selection of your booking resources, so at one time at your page you will have visible only the booking form for the selected booking resource. Please check it here (there you can also fine an example): https://wpbookingcalendar.com/faq/selection-of-booking-resources-using-select-box/

      The possibility to show in one calendar the avail availability for the several booking resources is possible at the Bisiness Large version. But you will see the normal calendar and just in the mouse over tooltip can see the number of available slots (resources).

      . At this version is possible to set the capacity of the booking resource, it’s mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability.

  6. hi
      can you tell me how we can edit the sage payment file  for  another provider then sage
    i know you will not support plugin
    put what file is it

    conrad     

    • Hello
      Its inside of the ../booking/inc/payments/sage.php file.
      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

  7. Hi,

    In the admin area is it possible to list three months in the calendar for add/edit booking pages - as per the front end?

    Is their a line of code I can amend?

    Thanks,

    Adam. 

    • Hello,
      please open the ../booking/lib/wpdev-booking-class.php file,
      find this code:
      do_action('wpdev_bk_add_form',$bk_type, get_bk_option( 'booking_client_cal_count'));
      and replace it to this code:
      do_action('wpdev_bk_add_form',$bk_type, 3);

      Or inside of the DB in wp_options table find this option: "booking_client_cal_count" and change the value from the 1 to 3

      • Hi, thanks for this - worked perfectly!

        Also, is it possible to not allow a customer to start a block of days booking on a Saturday?

        Thanks,

        Adam. 

        • Hello.
          You can block any days of the week at the General Booking Settings page "Unavailable days" option

  8. I have searched the support forum for information about booking cancellation and refund management with no success.

    Can you please explain how to manage cancellations,  and how to refund the deposits. Thank you

    • Hello.
      You can cancel the exist bookings in your system using the admin booking panel. You are need to to open the Booking Listing page and at the right side of the specific booking click at the "Cancel/Delete" button. The specific booking will be canceled and the days of these booking for that booking resource become available again.
      Unfortunately, the refund of the specific booking you are need to do manually using your payment system.

  9. Is there any way to make a form field read only?  We're using the small business edition.

    • Hello,
      Unfortunately, there is no possibility to set the fields as read only. Sorry.
      But you can just write the fixed text instead of the text fields, which is can not be modified by visitors.

  10. Hi. My pay pal cancel and transaction completed not working as required.
    I found the fix for the cancelled-order paypal address not saving. So it goes to the address I specified when you cancel from PayPal. However when it goes to my cancelled page the shortcode is showing as [visitorbookingcancelurl]. Should I have a different cancelled page for those who have cancelled at the PayPal stage?
    For the transaction completed link on pay pal (once you have made your payment and wish to return to the website) it is taking the user to the home page rather than the thanks page. I have specified the thanks url in the WordPress settings. I have also put in the url - eg https://www.mydomain.com/thanks into PayPal. I have auto return enabled in Pay Pal.
    Please help. Thanks.

    • Hello,
      the [visitorbookingcancelurl] is relative to the situation, when your visitor is want to cancel his booking at your site using the link from the email, which he is received after made the booking (please read more about this configuration here ) , but its not relative to the situation, when the visitor is cancel his transaction at the Paypal.
      1) If the visitor cancel the transaction (click on cancel link at the paypal site), immediately after he made the reservation and redirected to the paypal site, so then you are need to configure the "auto cancellation" feature and links at the Booking > Settings > Payment page at the Paypal site.
      2) but if th visitor is made the payment at the Paypal site and later made the cancellation from the paypal site so then you are need to configure the IPN tab at the Booking > Settings > Payment page.

      According the situation at point #1, the visitor have to be redirected to the "cancel page", which you are configured at the Booking > Settings > Payment page at PayPal tab, after he click at the cancel link at the paypal site.

      • So I added in the IPN settings. However this made no difference. If someone goes go PayPal and press 'cancel and return' they go to the cancelled order page. This is works fine. However the shortcode is showing as content on the page. So for example the screen text says:
        Your order has been cancelled.
        [visitorbookingcancelurl]
        I understand that if specific information exists then it shows particular messages. However if no information is available then it should show the raw shortcode.
        How can I modify the plugin so that if no data is available for the shortcode then it just shows no text at all. That way the user doesn't think the page is broken.

        • Hello,
          I think there is a little misunderstanding. This shortcode [visitorbookingcancelurl] is possible to use only inside of the email templates at the Booking > Settings > Emails page and not inside of the pages at the client side of your site.