Support Archive (2)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Can your app be configure like the bokk now calendar in this page? :
    LINK

    • Hello,
      Sorry, right now this kind of workflow and view of booking calendar is not supported.

  2. Hi,

    Where can I view the coupons in admin area after i have created a coupon.
    I want to delete a test coupon.

    thanks,
    nick

    • Hello Nick,
      You can view it at the Hotel Edition version at the bottom of Cost and availability settings page.

      • Hi,
        Thanks for you fast reply. Yes i can see it here, but the problem is that i cannot edit or delete or view coupons once i have created them. Is there a way to do this?

        Thanks.

        • Hello Nick,
          When you created the new coupon and settings page will reloaded, you can see your created coupon at the table. At the right side of your coupon line you can see "Remove" button. So if you press this button the coupon will be deleted.

  3. If I buy the premium version and decide later to upgrade, is there a price for upgrading, or will I have to pay the full price to upgrade?

    • Hello,
      Yes, you will be able later to make upgrade to higher versions paying little higher then difference in cost between your versions. But upgrade is possible only within single site usage versions line or multi site usage versions line. So it's mean, is not possible to upgrade from single site usage version to multisite usage version.

  4. how can I show multiple calendar
    like 3 calenders
    I have the demo, version right now to show the client.

    • Hello Faisal,
      You need to select 3 months at the popup dialog, when inserting shortcode of booking calendar into post or page. The button for this insertion you can find at the TinyMCE toolbar ( the new booking button) at edit post page.

  5. Hi there, I have what should be a very simple issue. I bought the premium addition about 30 minutes ago and have installed it, however the button to display booking inside a page isn't doing anything at all. I can put it in the side bar or in the footer, but for some reason the booking button will not open any dialogue to insert into a page. Any ideas why? or is there a manual way to insert it into a page?

    Thanks in advance

    • Hello Matthew,
      This situation can be, when some other plugin is generated JavaScript error at that page. Please try to deactivate one by one all other plugins, untill the button will start work to check, what exactly plugin is generate this issue.
      Thank you.

  6. Hi,

    great plugin and I'm keen to use it. However, in my (holiday) business I take a deposit and then the balance at a later date. I think this option is only available at Hotel Edition, but unfortunately that is too far above my budget. Is there a way of modifying the payment process in the Premium Plus edition to allow deposits then balances to be taken? I had a look but not sure that there is. I would only be using the premium plus to take payments so would probably go down to professional if not.

    Thanks for your help!

    • Hello Sarah,
      As far as I am understand you are need to have fixed (same) payment during every booking. If its right so then this feature is exist at Premium and higher versions.
      The diference between Premium Plus and Hotel Edition version is in posibility to set capacity for booking resource at the Hotel Edition version and coupons discount system at Hotel Edition version.
      If you mean something else by your questions, please describe it more detail in email to me.
      Thank you.

      • Hi,

        thanks for your quick response. I take a fixed deposit for every booking, and then the balance (which is variable depending on the amount of days booked) is taken after that. Is it possible for me to request a certain amount per booking, with the balance requested for a later date. Or because the form will state that the booking is a certain price (total price), that amount will be requested at booking?

        • Hello,
          Yes it's possible to set fixed amount of payment and then later make request from admin panel for additional payment for booking. You can test it at live demos.

  7. I recently purchased your Premium edition. My use for the application is fairly simple but extremely critical. I need the following. I'm not an html expert so, please, walk me through your explanations.
    1) I created a time-selection drop down box, but need for all scheduled times to be removed from the box upon scheduling or grayed-out (non-clickable) so that two people cannot schedule for the same time.
    2) When a day has one or more scheduled appointments I do not want there to be an indication present on the actual calendar (ie - when I entered a "test" appointment for Dec 17, 2010 a clock icon appears over the date. I only want days with no remaining appointments to have a gray background. I do not want available days to have a gray background. Most people in the US interpret a gray background as "unavailable".
    3) I would like each appointment to generate a confirmation code that is present in the confirmation e-mail to both myself and the client.
    4) Using the confirmation code discussed in #3 above, the client should be able to reschedule or cancel through a link in the confirmation e-mail or directly through the application from my website. The rescheduling should automatically release the original appointment time for new users, send a rescheduling confirmation e-mail to myself and the client. The same actions should occur if the client cancels.
    5) How can I pick the first and last month of the calendar. I do not necessarily want it to begin with the current month. I like the feature of selecting the number of months, but how about a feature to select the beginning month.
    6) I don not need to approve a reservation. Once a client has made their reservation the process should be complete. I have disabled the "confirmation" feature but on the confirmation e-mail it states that I will "need to confirm the appointment". I do not want these features active but am having trouble disabling them.
    7) I would like to move the data fields for customer data entry closer together so that the customer does not have to scroll. Research shows that placing client data entry fields closer together provides for the appearance of a less-cumbersome task for the client.

    • Hello.
      1) You need to have single day selections option, so then all booked time inside if dropdown list will be marked as DISABLED.
      2) It’s can be customized at CSS file of your selected style, and depends from your dishes final view.
      3) You can use ID of reservation as this code. You can check at the email templates help info how to insert this shortcode into email template(s).
      4) You can insert editing or cancellation link of reservation into approval email of visitor. You will also need to create one page or post with this shortcode: [bookingedit]. Then save path to this link into URL for booking editing field at the general Booking settings page.
      5) This feature will be exist at the version 2.8 update, which have to come soon. So
      You just need to write start month in appropriate format at shortcode for it at that version.
      6) Automatic approval process is not support yet. I will add it to my todo list to have it at future versions updates.
      7) It’s can be done at the form fields customization page and using CSS. I can help you if you send link yo that client side page.

  8. Hi There,
    I have problem with the link that after I sent Email to "Person" with payment request to customer. When customer follow the link to pay online, can't open the link but there returned to my homepage site instead.
    The link that I set is "[visitorbookingpayurl]" and on my url site showed https://siteurl.com/?booking_hash=66b83fd1cd15740c1a03c8aa2e3819ff&booking_pay=1
    what can I do and how can I set up the right link for customer can follow the link and pay.
    Thanks
    Mon

    • Hello.
      You need to create new page and insert into this page this shortcode [bookingedit],
      then you need to set path to this page to field "URL for booking edit" at the general booking settings page,
      and save a settings.

  9. hi, i have a wordpress plugin, 'Booking Calender(free)'. In this plugin, user can add his booking informaion according to date. If he adds information, from this plugin, the mail is sent to that user. But on my site user cannot receive any mail from admin neither before approval nor after approval. Does anybody have suggesation? Please help me to out of this. Thanks.

    • Hello Sagar,
      Please, check that at the general booking settings page the administrator booking email was set correctly. Try to set some other email and test again.
      Please, check also that mail php function is working correctly (it's mean that your server configuration can send emails).

      • thank you, for replying me,
        sorry to disturb once again but I checked all the server configuration as well as administrator booking email and booking setting page, but all is correct.till the mail cant received, this plugin is really helpful to me it works according to my coditions only email issue is remaining,
        plz help me
        thank you once again...

        • Hello,
          Please send link to your site to my email, I will try to make some booking and test it.
          Thank you.

  10. Hello,
    Is there any way to turn off the "pending" feature? We would like all dates available for reservation requests until the admin confirms a reservation is "booked". We don't want dates to become unavailable when someone requests a reservation.
    Thanks,
    Jim