Support Archive (2)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

    • Hello Viktor,
      I am made test reservation at 1-5 of December 2011. All those days was reserved. First and last day was partly reserved because you are use start/end time for booking. So evrything seems fine. If you want that first and last day was fully reserved, please remove star/end time field from your booking form. You can make it at form fields customization settings page. If you are mean something else, please describe it more detail to my email.
      Thank you.

  2. Just tried the free version in view to buying the Premium version by the installations fails at:

    Downloading install package from https://downloads.wordpress.org/plugin/booking.zip…
    Unpacking the package…
    Installing the plugin…
    Could not copy file. /public_html/wp-content/plugins/booking/js/datepick/jquery.datepick-zh-CN.js
    Plugin install failed.

    I've installed other plugins fine, so it's not a rights or disc space issue.

    • Hello Neil,
      Please try one more time to make install. If issue will occur again then please download plugin archive from WordPress directory to local computer. Extract archive. And then upload extracted booking folder by FTP to your server inside of plugins folder. After please go to the wordpress admin panel and activate plugin.

  3. Hello,
    I've been experimenting with the free version of booking calendar, and I'm quite impressed. However, on one installation, I've found that when I installed the Booking Calender Plugin it continues to use the WordPress > General Settings > Email address as the From address for all Bookings emails. Even if I change that email address as well as the email address in WordPress > Booking > Settings > Admin email it still uses the original email address from General Settings.

    I even tried uninstalling Booking Calendar (complete uninstall, remove all files), making sure that the email address in WordPress > General Settings > Email address was the desired email address, and then when I reinstalled Booking Calendar it's still using the wrong From address.

    Where is that being stored, and why is the Admin email not having any effect?

    Also note, the "wrong" email address is in no way part of the server setting or installation.

    Thank you for your time.

    • Hello Mike,
      yes you are right, at the free version of plugin the email from "WordPress > Booking > Settings > Admin email" is using only for "Send To" and not for "Send From" (by default its use email, which was at the "WordPress > General Settings > Email address" during activation of plugin.)
      I will fix it for next update.
      Thank you.

      • Thank You!
        When can we expect this patch to be released? I’ve had to remove it from the site as the address is inappropriate for bookings.

  4. Hello,
    I am interested in your plugin and want to use/buy it. However I was wondering if it integrates with the users of the wordpress site? So that if a user was already logged in to the site - he/she didn't have to supply user info again. This way integration with facebook/gmail etc. etc would also work.
    Thank you.

    • Hello Mark,
      sorry, right now this functionality (auto fill fields of logged in users) is not exist yet.

      • Thank you for your quick answer.
        You write "Yet" - is this something you plan to implement in the future? The input fields would not be necessary at all (since wordpress would already know about the user). In the case of home adress etc. these could be optional input fields.
        Thank you.

        • This feature can exist at future versions. But right now I can not say according time of this implementation.

  5. Hello there,
    Is there any version that will auto accept a booking.
    Say for instance, a client books a certain camera out, is the plugin able to accept that booking right away depending on if the camera's in stock?
    I mainly get people paying at my store as they have to show 100 points of ID to be able to hire gear from me.

    Cheers Brendan,

    • Hello Brendan,
      I can suggest that you are mean by auto accept booking is auto approve booking.
      At the Premium and higher versions is exist auto approve functionality, which activated only after successful payment by visitor for his booking. This feature is require correct configuration at payment site and at settings page of plugin. At the payment settings page is information hoe to make this configuration.

  6. when I add new filter (new holidays).
    the pricing doesn't change.

    please help

    • Hello Gavin,
      After adding new filter, you need also set rate for this filter. For this please go to the availability and cost menu. Then click at the rate button nearly your booking resource. Then assign your rate, using early created filter (do not forget activate this rate by checking checkbox at the left side).

  7. Hello,

    Could you tell me that I can modify the language of the plugin or not?

    Thank you
    Balázs

    • Hello,
      Yes, you can do it. Please read at FAQ at translation section, how todo it.

  8. [bookingedit]

    leaves me with: You do not set any parameters for booking editing
    How do I set up booking edit?

    • Hello,
      You need just to create page with this parameter and save to settings page link to that page.

      • I've set up a page and directed to in in the general settings aswell as placing [bookingedit] on the page.

        I still receive: You do not set any parameters for booking editing

        • Its possible to use these links, only from emails, which send to visitors.

      • Ok so I think I've figured out that you can only get to the booking edit page from an email link. Is this correct?

        Also, is there an option to be able to put an email address and full name into a booking login form, so you can chase up a booking without referring to your email?

        • 1) yes right.
          2) sorry, right now this feature is not supported.

  9. I'm testing your Free version at https://varnaapartment.com, but I have the following issue. When you send a booking it doesn't send e-mail and doesn't display confirmation, but the booking is still recorded at the database. Same thing happened when I tried to cancel or approve a booking at the Control Panel

    • Hello Yaro,
      Please, check at the general booking settings page was entered correct email.
      Also please check that your server settings was correct configured for email sending. For example you can try at the login page press recover password, and check is you received email or not. So you can check is your blog sending emails at all.

      • I've changed the hosting - same thing, I've updated wordpress and Booking Calendar, and now the things are worse - I cannot make any booking and the error it displays is: Error during inserting into BD
        [F:/wpdev-booking.php|L:5123|V:2.7|DB:Unknown column modification_date in field list]

        • Hello Yaro,
          Pleasego to the General booking settings page and check that option "Delete booking data during uninstall" was unchecked.
          Then go to the plugins menu and press deactivate link, wait for message that plugin is deactivated successfully. Then press activate link and wait for message that plugin is activated successfully (important). The test it again.

          • Yes that worked for the issue with the booking, but the problem with WordPress still exist, when i try to recover the password it says Fatal error: Cannot redeclare class PHPMailer in .../wp-includes/class-phpmailer.php on line 34

            • Hello,
              Its issue seems relative to some other plugin. Because Booking Calendar do not use any mail classes. So please try to deactivate some other plugins from your site and check if this issue will exist.

    • Hello, please contact me by email. Its depends from feature and time of development.

      • Thanks.
        1. Can I set it to where that slot is auto confirmed after customer has paid for the booking? Meaning that time slot is booked only after customer has made a payment. I noticed you can, but I don't want to allow the customer to cancel or change their booking, how can I have that option?

        2. Are the bookings store in MySQL where I can manually have access to them? Download them all csv?

        3. Can I get install your nice product on my website without having wordpress?

        • Hello
          1) At the Premium and higher versions is exist feature for auto approve reservations, if visitor make successfull payment. It's require correct configuration on Paypal or Sage payment site and inside of payment settings page of plugin.
          But it's only for auto approve of pending bookings. So in any case you will have pending bookings at your site. But then you can set Auto cancellation of your pending bookings, which was not approved and not payed, after some time ( not immediate). Please test it at live demo.
          2) All data about reservations are storied inside of your WordPres DB. You can also check Booking Manager Professional plugin, which can export info sbout your bookings to CSV format.
          3) No, you can not. Right now plugin is working only with wordpress.