Support Archive (2)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi, how do i remove/change the top margin of the booking calendar widget?

    • Hello,
      you can open this file .../booking/css/client.css
      find this line:
      .booking_form_div { text-align: left; }
      and make this changes:
      .booking_form_div { text-align: left; margin-top: -30px; }

  2. Hello,
    is it possible to set different answer-email in different language? I know it is possible to configure the front end with WPML - but i.e. if a customer makes a booking using the french or spanish front end (ruled by WPML) - is it possible to send email with different languages?
    It seems a good plugin.

  3. Why in the search form the visitors number goes from 1 to 5?

    Shouldn't it be customizable?

  4. Hello,
    I am trying out the Free version of your booking calendar plugin.
    If you want to make a reservation for a longer period, say two weeks, it seems that you have to click single every day in that period.
    How I would like it to be is that if you click the first day of your rental period and then the last day, all days in between are automatically selected.

    Could this be done and if so, how?

    Thank you

    • Hello Andre,
      this feature is exist at the Premium and higher versions. At these version you can activate range days selections using 2 mouse clicks at the general booking settings page.

      • OK, I see,
        For what I need I could do with the PRO version but having to click 14 times to make a two-week reservation is not very user-friendly at all. It is not how a user expects it to work and I think it is not how it should work.

        Being able to choose a reservation range by clicking FROM first and then TO to choose the desired range seems like a basic functionality to me.

        I understand the need to have different versions offering different features at different pricepoints but I find it strange that I will need to pay an extra $56 to get a functionality that I think should be there in the first place.
        Usability is a necessity, not a feature.

        Thank you,

        Andre

        • Hello Andre,
          Thank you for your comment, right now that functionality is exist at Premium and higher versions. But we will take attention to your comments, and maybe at some future updates of Pro version, it's feature will be available also at this version but right now it's not. Sorry.

          • I tried the range selection in the Premium demo and this is exactly how I want it to work.
            It is not my money though that i'll be spending so we'll have to see.

            I have another question though:
            How to manage more resources with one calandar? Say that I have two tents on my campsite that people can rent. How would that work? Could I do with one calendar (for both tents) or would I need to provide a calendar for each tent?

            Thanks again

            • Hello Andre,
              Please check live demo of Hotel Edition version. At this version you can set capacity of booking resource, so you will be able to make 2 reservations per day, until it's become unavailable. (you need to set capacity to 2).

              • OK, checked that but it does not make it more clear to me.
                There is no real need to show the number of tents available, I was just wondering how this works. If I understand the features of the different versions correctly all versions except for the free version can handle more resources (tents in this case)?

                • Sorry, I still don't think I am following you.
                  According to the features list: https://onlinebookingcalendar.com/features/ all paid versions have unlimited resources (cars, rooms etc). So how would this work if I have two tents ? Do I understand it correctly that I would need to make two separate posts on each car each with its own booking calendar (professional edition) ?

                  • Yes, you are understand right that "all paid versions have unlimited resources"

  5. Hi I have the latest professional edition installed and I am trying to make a select field a required field in the booking form, but it doesn't seem to work, also when I make a check box required the form makes the user choose both options which isn't much help! Can you help with this?

    Thanks

    • Hello,
      When you are use selectbox, it's by default already have some selection. If you need to have by default selected some option so then, please make this option at the top of list.

      According checkboxes, o can suggests that you are try to use required checkbox with 2 or more values. So thn just use several checkbox shortcodes, for each value, which you are have now, like this [checkbox* some_name "" ]

  6. Hi,
    we purchased Booking Calendar 9.Hotel.Edition.2.8 .
    I just show you an example, it's simpler: I need to insert 5 "double-rooms". The rooms' numbers are : 107,206,207,305,307.
    How can I do it ?
    I tried in my own way, I need you to tell me yours.
    (Let's check if I understood how this plugin works 🙂 )
    Thanks in advance
    Roberto

    • You need firstly create one seperate booking resource at the booking > settings > Resource page. It's will be your first room and type definition. So you can set name for it as Double-room (107).

      Then you can click 4 times at the Add resource button at the right side of the "Double-room (107)" resource line. So you will create 4 additional sub child rooms.
      You an then rename them like this/
      Double-room (206)
      Double-room (207)
      Double-room (305)
      Double-room (307)

  7. Tooltip offset when hovering over a partially-booked date. When I hover over a partially-book cell, the tooltip is appearing about 20px below and over 150px to the right off the calendar away from the mouse pointer on the cell? Any thoughts as to why the offset is occuring? It is happening in IE7+, FF, and Chrome. Is there any way you can give me the ID or class so I can override and move it back into position my CSS?

    • Just realized I had a position: relative on main class inheriting from parent Thematic theme. Did an override in my child theme css setting position: inherit and it fixed the tooltip.

  8. Hi,
    I am looking at your online booking hotel edition, and I am very impressed with the demo version I have installed. Now I wish to know if this edition is able to update my hotel application software, either direct update or export a file to update our hotel application software. Hope to hear from you soon.

    • Hello Lo,
      its depend from hotel application, which you are already have. But in general Booking Calendar is not support import data from 3rd party applications.

  9. Here's the code I'm using:
    Email: [email email]

    But on the calendar page I'm still forced to enter an email address... why is this?

    • Hello,
      Please recheck that at the general Booking settings page the auto fill fields option was checked and you was logged in when you are make resrvation at client side page.

  10. Hi
    I'm testing the hotel edition and need to understand how 'visitors' and pricing work together.

    Pricing in the hotel works like this:
    - a double room with 1 person is £65 a night
    - a double room with 2 people is £75 a night

    I set up a resource called 'Double with Shower' - there are 5 of these rooms (so capacity 5). Each room costs £65

    In payments, Additonal cost for visitor 1 is 0 and visitor 2 is 10
    The booking form has been set up with max 2 visitors.

    I book:
    - 1 night, 1 visitor - £65. Correct (65 night1 + 0 visitor1 = 65)
    - 1 night, 2 visitor - £75. Correct (65 night1 + 0 visitor1 + 10 visitor2 = 75)
    - 2 night, 1 visitor - £130. Correct (65 night1 + 0 visitor1 + 65 night2 + 0 visitor1)
    - 2 night, 2 visitor - £140. INCORRECT (65 night1 + 0 visitor1 + 10 visitor2 + 65 night2 + 0 visitor1 + 10 visitor2)
    So second visitor night 2 of £10 not added. This is the same for any number of nights.

    Maybe I've set something up wrong (although it looks like a bug to me ) Can you help please?
    Thanks
    (I'd be happy to take a new version & test it for you if you can fix this for me)

    • Hello,
      The advanced cost for some selection of select box attge version 2.8 is work like a single additional cost. Its jot depends from the elected days/nights.

      At the new update 2.9, which have to come soon, will be exist new feature - setting additional cost per days. So at this new version you will be need to set cost for 2 visitors as "10/day" and then you will get cost calculation as at your description.

      • So there's no way around this problem now? This is a bit of a show stopper for us - any suggestions?
        When will 2.9 be available?