Support Archive (2)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello! + I bought the Premium version and now I'm having a problem. People who visit my site can make appointments at the same time? I just have a dance school and need more than one person can mark class at the same time, since I give classes for 4 ~ 5 people at once.

    Thank you for your attention.

    PS: Sorry for my poor english... I'm brazilian.

    • Hello,
      At the premium version is not possible to make several bookings per same time slot at same day of same booking resource.
      At the Hotel Edition version is possible to set capacity of booking resource, so it's will give posibility to make several reservations per day ( not a per time slot), so day will be available, untill number of reservations is less than capacity of booking resource. So it's mean that you will be need to have seperate booking resource (calendar) for each time. Please test it at live demo of this version. Also you can check at FAQ how to make showing of specific booking forms depends from selection of selectbox ( in you case it's selection of booking resources - times).
      Aldo if you will interesting in upgrading to this version, you can find the link for the upgrade at the top right side of Booking > Settings page.

      • The solution you propose seems to me quite interesting. I'll look at the FAQ and eat at the demo site, and if any of this solution to serve me, I'll do an upgrade.
        Thank you for the quick response.

        • "eat at the demo site..." LOL
          I mean test on demo site.
          Well, thanks. LOL

  2. Search form problem:
    When I search a resource, the results are only about the free resoruces, and partially booked resources are not considered.

    Is there a way to fix this ?

    • Hello Elan,
      at the next update the search functionality will also show booking resources, which are have partially booked days inside of check in/out date, but not inside of search (check in/out) dates interval.

  3. I am trying to add Radio buttons in my booking form. I added them like this [radio my_radio "yes" "no"]. It works is the sense that radio-buttons do show up.
    But in the results in email or booking overview it shows at [my_radio] only the first value ('yes' is this case), also when I definitely selected the other option during the booking.
    Do you have a fix for this?

    • Hello Laura,
      The radio buttons is not fully supported yet. Please use select box instead of radio buttons.
      Radio buttons will supported at some future updates.

  4. Dear Sir
    I need a booking calendar for my website I am renting one holiday house only for most of my bookings so I don't need to make multiple bookings on the same dates.
    I use Stayz for most of my bookings & they do have a really good booking calendar which I would use on my website if it didn't advertise STAYZ & all my competition . Is it possible to get a calendar that is compatible with the Stayz calender so that updates I make on stayz automatically come up on my website calendar(& visa versa) & the booking rates & dates etc can all transfer to my web calendar??

    • Hello Chris,
      sorry, right now Booking Calendar is not support import/export data from the STAYZ system.

  5. OK, I'm here again with another little problem. I'm trying to use the "URL for bookings edit:" option, but I don't get it to work. On the page where is suposed to see the functions to edit the booking I only get this message: "You do not set any parameters for booking editing"

    Any help is apreciated.

    • Hello Tiago,
      the link for editing some bookings is generated automatically. You can insert this link into the email templates at the Booking >Settings > Email page using this shortcode:
      [visitorbookingediturl] - inserting link of booking editing by visitor at client side of site.
      So then when you are receive the email, and click at that link you will get the booking edit form.

  7. Hi i have the hotel version

    When a client visits the booking edit page the page uses the standard form for edits..

    Can i change the form it is used there?

    • Hello John,
      sorry, its not supporte yet. So you just need to have inside of standard form the all fields, which can be used at other custom forms.
      We will add this feature to todo list to fix it at some future updates.

      • weird cause i used this shortcode :

        [bookingedit nummonths=3 form_type='Edit']

        and it works!

  8. I have a paid version of your product (Premium+) but cannot add any booking resources.

    When I do this i get the following error:

    Error during inserting into BD
    [F:/wpdev-pro.php|L:2986|V:9.Premium.Plus.2.8|DB:Table stablecr_wp.eseyo_wp_bookingtypes doesnt exist]

    Is this because I have used non-standard table names in my installation of WordPress? Without this ability I cannot use the product.

    Please reply to my email address as i do not want to miss the response - I NEED to get this working as soon as possible as it is stopping my website from launch.

    thanks in advance for your help,

    Scott.

    • Issue has been resolved by a complete uninstall of the product then adding again. Dont know why I was getting this error?!

      • Hello Scott,
        Its seems that previos time, was not succefull activation (installation) of plugin.

  9. Another issue with the plugin sorry.

    I have setup the booking options as shown here: https://assets.eseyo.com/booking-calendar-screenshot1.png

    What I expect is to happen is the following:

    - all bookings must start and end on a Saturday - this is working fine.
    - I should be able to select EITHER a 1 week or a 2 week booking. This is not working.

    Booking for 1 week works fine. When i select the first Saturday it automatically highlights the other (7) days until the following Saturday (as this is the minimum booking term), and when I select this second saturday (1 week booking) it works without problem.
    When trying to book for a two week period I click the first Saturday and it again automatically highlights the remaining days in the first week. I would expect to be able to click on the saturday two weeks on from the original booking date but when I do this it does not work and just acts as if I am selecting the first (arrival) date of my booking.

    For an example of this please look at https://sc.websiteinprogress.co.uk/bookings

    Please can you explain how to configure the product to allow either a 1 week or a two week booking.

    • Please set this settings:
      Days selection number: min:7 max:15
      Specific days selections: 7

      • Needs to be 8 days.
        Booking start time is Saturday 15:00
        Booking End time is Saturday 10:30

        This is an essential requirement as the families staying in our cottage will need to be able to arrive on a Saturday afternoon and then leave either the following Saturday morning or the week after.

        When I implement the settings as days selection number min:8, max:15 and specific days selections:8 this causes the problem.

        How do we get around this?
        I'm on Skype if you want to discuss - {CUTTED}

        • Ok, then set this settings:
          Days selection number: min:8 max:16
          Specific days selections: 8,15

          • That seems to have done it - thanks for your help.

            One more question: we'd like to use a fixed deposit system for payments where each week has a specific price 9with seasonal cost variations). Is this possible is we are going to allow our visitors to select either one or two weeks as the system would need to add the cost of two weeks together if a two week booking was made. What is the best way for us to achieve this?

            Once again many thanks for your help.

            • If you want to set different cost for one week and for 2 weeks (I mean cost of day inside of this combinations),
              so then you are need to "play" with configuration at the Booking > Settings > Cost and availability settings and click at "Costs for selected days". There at those settings you are need to create cost configuration for 8 and 15 days selections (Use "Togather" first option there, and also try other options to fill the difference.)

  10. We are really considering using Booking Calendar for a website we will be building. Our client's website will require someone to book multiple rooms for the same time period. For example, they have 10 rooms. Someone would like to book 4 out of the 10 rooms. But, these rooms need to be available for booking on the same date(s). Does this Plugin allow filtering specific rooms for specific dates?

    Thanks for your help, and please let me know if you have any questions of me!

    • Hello Adam,
      If you want to have one calendar and form for all of your 10 rooms (and minimum booking period is a day) so then you are need Booking Calendar Hotel Edition version. At thus version you can set capacity for the booking resource to 10, so days in calendar will be available until number of resrvations per that day(s) is less then capacity - 10. Please test it at live demo.