Support Archive (2)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi we have the hotel version and the back end interface doesn't allow us to add or change/ create any booking from the back end, please contact and advise.

    • Hello,
      Can you send screenshots of your settings and screenshot of how ita not allow to make resratios. Also please check your browser, when it's not allow to make resrvations for any JavaScript errors, and send these errors to me.

      Thank you.

  2. Hi- I am developing a site that is set up to promote and sell week slots in 6 or more different holiday villas.
    I would appreciate some advice on which product to purchase to allow each villa it's own booking form so that customers can chose a villa and book a week slot at that specific villa. The admin can be dealt with by one person.
    Thanks for your help.....

    • Hello Steve,
      the posibility to have several customizations of booking forms and range week days selections (7 days) are available at the Premium Plus and Hotel Edition versions.
      So please check live deos of these versions.

  3. Is it possible to not have booking be approved. So if a person reserves a date then they would automatically get the reservation without approval?

    • Hello Alex.
      The auto approve functionality is exist only at the Premium and higher
      versions for the bookings, which was successfully paid only.

      You can activate this feature at the Payment settings page at the
      paypal or sage sections.

      Other auto approve feature is not exist yet.

  4. Hi,
    we are trying to track clicks on the booking form button with the Google Analytics Javascript (https://code.google.com/intl/it/apis/analytics/docs/tracking/eventTrackerGuide.html), sadly with no results. We have insert the Google Analytics call in the onClick property of the form button (just before the mybooking_submit function call), but the result is that the plugin works fine but no event is tracked.
    Did you by any chance know the correct way to make it working?

    Thank you in advance,

    Marco

    • Hello Marco,
      you can make it in the next way. if you do not have payemtns for the bookings and you are have "Thank you message" after the booking process, so then you canchnage it to the "thank you" page, and then check in Google Analytics, this "thank you" page according visitors.

      • Hello and thanks for your reply,
        unfortunately we need to show the payment (with PayPal) link and the total cost to the user after the booking is inserted, so (as far as I understand) showing the thank you page is not possible.

        • If you need that visitor is make payment after booking prcess, so then its not possible to show this thank you page, because there will be payment form. But you can set auto return URL for successfull or failed payment to your pages (Successfull/Failed) after visitor is made payment and return to your site. Please check more detail how to configure it at the Booking > Settings > Payment page at the sections of paypal or sage.

          If you do not need, that use to make payment, but just show cost in hint, so then you can deactivate paypal/sage/ipay88 payment forms and you will redirected to the thank you page.

  5. Hi,
    Is it possible to set up various price options for booking a certain number of days? i.e. offer reduced rates if the client books more than 3 or 5 days at a time.
    Have been looking at the custom fields section but can't seem to find the right shortcode for this. I have the Premium Plus version.

    • Hello,
      Yes, it's possible. You need to have saving cost per day at the settings payment page.
      Then please open the cost and availability settings page ad click at the button"cost depends from number of selected days" and here is configure your cost, which will depend from number of selected days.

      • ok, answered 1/2 of my question above question. Should have seen this. Thanks!

        • Is there no way to make that work for 'nights'? Most of our guests prefer to choose from day of checkin to day of checkout, which doing 'by days' makes hard to understand.

          I see I can't set the rates if it's by nights. Is there a coding reason for this?

          • You can set for the seconays elected day, in the cost, which depend from number of selected days cost = 0, it's will have the same logic, if you was set the cost per night and not per day as it now.

  6. I need to be able to make multiple booking requests for the same resource but as soon as one is approved it marks the calendar as unavailable.

    • Hello Fred,
      Sorry, right now this feature is not supported yet. Its possible to make several bookings (fixed number) per day(s) in hotel edition version until day will not become unavailable, but it's not become unavailable when some reservations become approved.

  7. Hello,
    I'm using qTranslate for site translations to multiple languages. But it seems your plugin is not working with it.
    Everything, but plugin related info, is translated perfectly. Any ideas how to make it work?
    I've even edited `if (file_exists(WPDEV_BK_PLUGIN_DIR. '/languages/wpdev-country-list-'.get_bloginfo('language').'.php')) { require_once(WPDEV_BK_PLUGIN_DIR. '/languages/wpdev-country-list-'.get_bloginfo('language').'.php' ); } to load country list translations` but it still uses language set in wp-config.php

    • Hello,
      Sorry, right now plugin is support only plugins for translations, which are make dynamic changing of locale of site.
      For example wpml plugin.

  8. I have version 2.9, premium plus (single site). I swore I saw two features in the list that I need, but now can't find:

    1. Discount code. I'd like to set up a code so that certain customers (or perhaps a special), can put in the code and get a discounted percentage.

    2. Price change depending on # of days. We charge a nightly rate and a weekly rate. Is it not possible to have that? In other words, if they choose 5 nights, it's 50/night (250), but if they choose 6 nights it's 275 (instead of 300). Then it starts adding the regular rate of 50/night after that till it gets to 12 nights, etc?

    • oh, and btw... I'm finding this software excellent for our needs. Thankyou.

    • Hello Tray,
      1) the coupons discount codes are supported only at the Hotel Editiin version. Please test it at live demo.
      2) for activating cost, which will depend from a number of selected days, you are need to set cost per a day not per a night. So then at the Cost and availability menu settings you can configure cost, which depend from number of selected days.

  9. My calendar does not appear
    I get a javascript error jWPDev is not defined even when turning off all styles/js and plugins
    Any ideas?

    • Hello Steve,
      Please send link to the page for rechecking it.
      Thank you.

      • Figured this one out, I wasn't getting the wpheader, thus the error was thrown.

        Though now I am having a slight issue with adding additional costs for a rangetime, when pressing save they always revert back to 100%, any ideas?

        • Did you have several custom forms ?
          May be you are change one cost for custom form and after saving forget to select the tab with your custom form?

          • I seem to have it working, one last question, in the hotel addition where do you set the display to GBP for the [cost_hint]?

            • You can change the currency at the Booking > Settings > Payment page at the sections of each payment system.

  10. I am looking for a plugin that can also be used to book large meetings in specific rooms (and charge per person) but i noticed in the demo the limit of guests per resource is 12. Is this a hidden function to increase number of guests and charge per guest opposed to per room.

    • Hello Cody,
      In your case you cam have little other logic in booking calendar. So each booking (sub)resource is a seat. You are also need to set max visitors per seat as a 1. So then you can set your capacity of seats per booking resource (parent). Please test it at live demo of Hotel Edition version.