Support Archive (2)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Got Premium 2.9 but I can see any new booking on the booking links. I'm also using SSL on the site and the wp-admin is under SSL using a plugin called Admin SSL. If I disable the SSL in the wp-admin area it shows the bookings. But also if I go to the new bookings link in the setting or dashboard I can also get to the bookings with the SSL turned on.

    Is there a fix to view all the booking from the booking section with SSL?

    thanks

    Anthony

    • Hello Anthony,
      the booking calendar was not tested with SSL activated mode. So its possible that its not support it yet.
      Please send link to the page with your booking form for testing it to this email info @ onlinebookingcalendar.com ?
      Do you have a problemswith SSL only at admin panel, or at the client side also ?
      Thank you.

      • no...just the admin side only... the main issue is to displaying the bookings. I will send screenshots

  2. Hi there, Is there anyway of easily disabling availability of a resource on some days? without making a booking so to speak? i.e check a box to make it unavailable on a day..

    • Hello Jono,
      At the Premium Plus and Hotel Edition versions are possible to use season filters for days definition, and then disabling these days at the Cost and availability menu settings page.

  3. I need to make "half day" reservations. Two reservations per day. Is this possible? Thanks!

    • Hello,
      Yes it's possible at the Premium and Premium Plus versions. At these versions at the setting fields page is possible to configure time selections at your booking form, so its will be possible to make 2 separate bookings at same date but on different time.

  4. Is there any way to show just the calendar on a page, then when the user clicks on a date to book a session a window pops up and asks them for their details?

    THanks

    • Hello,
      It's possible to set showing only calendar, but it's will not be possible to show booking form in popup dialog, when date is selected. It's require customization in new JavaScript

  5. Hello, I bought the multiuser version and I "play" with it since the last week ... I would like to open a new page to list the search result (a search result type)... How can I do ? Thank you for your answer.

    • Hello.
      You are need to create new post or page then you can insert into your post or page your search availability form, for this open the wordpress edit post page, then click at the booking button at the edit toolbar. Inside of the popup dialog select search tab, then press Ok (insert) button. Make update of this page for saving changes. Now later you can test search functionality at this page.

      Then open Booking > Settings > Search page (you have to be logged in as a booked superadmin). Check the configuration of search form settings, change it if you are need. At the bottom of this page, please click at the clear cache button for rescan all posts/pages, which is contain the booking forms, and where system will search the availability. You have to see then how many posts, was found.

      Then test it at the page with search form

      • Thank you, but, I have put the search form in my home page, and I would like to list the result in an other page ... in the case you have described my results are listing in the same page ... Thank you for your answer ;=)

        • Hello Corine,
          sorry, right now listing search results in other page from search form is not supported yet.
          Its possible that this feature will support at future updates.

            • Sorry, its also not possible, yet. I will add it at todo list and set high priority.

  6. How do I disable the payment screen and just show a thank you screen after the form is submitted?

    • Hello.
      You can disable payment at the Booking > Settings > Payment page. You need to uncheck "active" options for all payment systems inside if all sections of these payment systems. So then you will get thank you screen after the reservation process .

  7. Hi
    I have problems because the calender are not displayed in IE8??
    (see error below)
    I Run WordPress 3.1.3
    Onlinebooking caledar Professional 2.9

    Webpage error details
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET CLR 1.1.4322; .NET4.0C; .NET4.0E)
    Timestamp: Fri, 17 Jun 2011 07:03:56 UTC
    Message: Object doesn't support this property or method
    Line: 4821
    Char: 5
    Code: 0
    URI: https://www.xxxxxxx.com/wp-includes/js/prototype.js?ver=1.6.1
    Message: Object doesn't support this property or method
    Line: 24
    Char: 411
    Code: 0
    URI: https://www.xxxxxxx.com/wp-includes/js/jquery/jquery.js?ver=1.4.4

    Message: 'datepick.regional' is null or not an object
    Line: 4
    Char: 5
    Code: 0
    URI: https://www.xxxxxxx.com/wp-content/plugins/booking/js/datepick/jquery.datepick-da.js
    Message: Object doesn't support this property or method
    Line: 25
    Char: 264
    Code: 0
    URI: https://www.xxxxxxx.com/wp-includes/js/jquery/jquery.js?ver=1.4.4

    /Jesper vels

    • Hello,
      Please send the link to your page with booking calendar to the email info @ onlinebookingcalendar.com
      I will check it and ry to help you.

  8. Hi

    I seem to be having a conflict with your plugin and tabber widget plugin. everything is fine but as soon as I activate your booking plugin the tabs stops working and my sidebar is misaligned.

    Is there any modification I can make to resolve this?

    http://www.myevilgrin.com

    thanks

    • Hello Clint.
      The probelm in conflict with this plugin: "Tabber Widget".
      If you are use Booking Calendar Free version, so for fixing this issue you are need to make some customization:

      please open the file /booking/js/wpdev.bk.js

      1) find this code:

      Array.prototype.wpdev_in_array = function(p_val) { for(var i = 0, l = this.length; i < l; i++) { if(this[i] == p_val) { return true; } } return false; }

      then replace it to this code:

      function wpdev_in_array (array_here, p_val) { for(var i = 0, l = array_here.length; i < l; i++) { if(array_here[i] == p_val) { return true; } } return false; }

      2) find this code:

      if ( parent_booking_resources.wpdev_in_array( bk_type ) )

      and replace it to this code:

      if ( wpdev_in_array( parent_booking_resources, bk_type ) )

      3) find this code:

      if ( parent_booking_resources.wpdev_in_array( myParam ) )

      and replace it to this code:

      if ( wpdev_in_array( parent_booking_resources , myParam ) )

  9. The cost of a rental is $750 per night. It looks like it's pro-rating my price. I entered an arrival date of June 18 and a checkout date of June 21. It only charged me $1975.25, when it should have charged $2,250.00.

    Where is the tax calculated?

    How do I change the default country to United States?

    Thank you!

    • Hello Kellie,
      According cost calculation: please send the link to the page with booking form for rechecking more detail, also please send to the email info @ onlinebookingcalendar.com screenshots of your settings pages, so then I can help you in correct configuration.

      According cost calculation, its possible at the Premium Plus or Hotel Edition version to set additional cost for the required checkbox selection. Its mean that you are need to add to the Settings > Fields form new required checkbox. And then set for selection of this checkbox at the Settings > Payment page at advanced cost management section you tax value, for example: 114% - its will add additional 14%.

      According default selection of US in country selection, you need to change [country] shortcode at the Settings > Fields page to [country "US"]

      • With you help, I fixed the other two issues. But...

        I went to Settings > Payment and added my tax, ie, I changed the 100% to 106.5% to add the 6.5% sales tax. I don't understand adding the required checkbox to the Fields page, though. Tax is non-negotiable in this case. Do I still need the checkbox? If so, where do I place it on the Fields page and what should it say?

        Thank you!

        • It's depend from where you are changed 100% to 106.5%.
          In general advanced cost management its tool for setting additional cost, which will depend from selection of some option inside of selectboxes or checkboxes from booking form.
          So that's why I am propose to add to the fields some new checkbox. Just try it.

  10. If I'm checking in on the 18th and checking out on the 21st (3 nights), at $750 per night, I should only be charged $2,250. Why is it charging me $3,000 (4 nights)?

    • Hello Kelie.
      Its possible that you are set cost per day at the Booking > Settings > Payment page,so its calculate all 4 days and not nights. Or its can be that you activated cost calculation based on time, and activated fixed time or using time inside of booking form. So please send the link to the page with booking form for rechecking more detail. also please send to the email info @ onlinebookingcalendar.com screenshots of your settings pages, so then I can help you in correct configuration.

      • Thank you so much! I totally missed the drop-down box with options. I changed it to "per night" and it worked!!

        Now, where is tax calculated?

        Thank you!

        • Which version do you use, if its Premium Plus or Hotel Edition version, so then open Booking > Settings > Fields page, and add this:
          Tax: [checkbox* my_tax ""]
          Then at the Booking > Settings > Payment page at the advanced cost management section find setting values for the my_tax option. If you are have tax, for exmaple 12%, so then you need to set there 112%.

          • So far, so good. Is there any way to make this check box where the customer cannot see it, or have the capability to uncheck it?

            • Also, is there a rounding feature? I don't think I can charge my customers $440.9375 (this is the actual amount showing up on the website). It should be $440.94.

              Thanks!

              • Its have to be rounded to the $440.94, where do you see it ? Please send link to this page. Thank you.

                • Sending you the link won't help, because when you go there, it would have reset itself back to the booking form and calendar. So, I've sent you an email with a screen shot.

            • You can use this variant, for hiding checkbox and set it by default checked:
              <div style="display:none;"> [checkbox my_tax default:on ""] </div>