Support Archive (2)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. I'm not sure how to set up this resource, or if it's more than one.

    My client runs a shuttle bus service. The prices differ for Sunday, Monday-Thursday, and Friday. The prices also decrease depending on the number of tickets sold each day. I'm guessing I should have three resources here, since I can't set a default price to base discounts on for all three day ranges which differ in price; does that sound right? If I have three resources, which one should be the default?

    If I create three resources, will the calendar choose the correct resource based on the day of the week picked so that the booking price will be applied correctly when the form is submitted? If not, I only want to show one form, not three. How can I set this up? Is there some kind of a hidden field that can be populated with the day of the week so the price is correct?

    • Hello,
      the cost for specific days, like "Sunday, Monday-Thursday, and Friday" you need to define using rates. Firstly you need to define these days at the Season filters, then you need to set your rates at the Booking > Settings > Cost and availbaility settings page.
      Please note, all these manipulations can be done for single or "parent" (main resource, which capacity is more than one) booking resource.
      If you setup your booking resource for bus service with capacity more than one, so then each resrvation will be made for "child" subresources relative to the priority, which is set at the Resource page.

      According setting higher cost, for the last availbale subresource, right now its can be problem, because its not possible to set higher cost for the sub resources, its require customization. Hope its will be availbale in future updates. Or if I am understood you wrong, please explain it more detail.

      • I created three filters for Sunday, Mon-Thu and Fri-Sat as you said above, then set the default rate for each of those filters.

        I then set up three new resources, but it sounds like that's wrong and I should instead just create one Parent resource (like 'Trip') and three subresources under it for the day ranges? Is that right?

        I don't understand how to set the capacity for each resource or what the 'Number of resources' item is under 'Add New Resource,' can you explain? There are 13 seats available for each trip and I have that defined in my form, but am not sure how to attach it to a resource...

        As for costs, basically for all three day ranges the price will decrease by 2.00 for each additional ticket, which you told me (in email) to do under Payments > Adv. Cost Management. That makes sense and may work since it applies the same to any of the day ranges.

        • 1) After creation season filters, you can apply them as a rates to the booking resources. So rates in this cases have to setup for specific boking resourceat the Cost and Availability menu page.
          2) I can suggest that you need to create one parent and 2 subresources ( if you need cpacity = 3). Its will give you posibility to insert into page booking form with calendar, where dates will be availbale untill number of resrvations is less then capcity. In this examples other users can make up to 3 reservations per dates.
          3) When you are created single resource at the Booking > Resource page, so then you can set to this resource capacity by adding new resource(s) and seection for this resource(s) parent elemnt - your first resource. If you have 13 seats availbale for each trip, so you are need to create one resource - trip name, and then add 12 additional resources (set parent your trip resource). So full cpacity will be 13.
          4) Yes, you can set at the Booking > Settings > Payment page at the advanced cost manegemnt section, some additional cost (or some procents from whole cost) for selection of selectboxes or checkboxes from booking form. So if you will have selection in selectbox number of visitors, you can configure for each of visitor number some additional cost. But its will not be cost for the sub resources.

          Please send all other info to this email info @ onlinebookingcalendar.com, for more better communication, withscreeesnhots and so on.

  2. Hello,
    I just upgraded to the pro edition of the plug in and I get this error when I add a resource.
    Error during adding new booking resource into DB
    [F:/wpdev-pro.php|L:667|V:9.Professional.SingleSite.2.9|DB:Table mydomains_WP3.wp_bookingtypes doesnt exist]

    • Hello,

      Thank you for selecting booking calendar.

      That mesaag is mean that installation was not correct or successfull.

      So please open the WordPress plugins menu. Click at the deactivate
      link of the booking calendar. Wait for message that plugin is
      deactivated successfully.

      After press the activate link. Wait for message that plugin is
      activated successfully (important !).

      Then test it.

  3. Hi There I am running 9.Professional 2.9 in the latest verison of wordpress, is there any way to make a dropdown a required field in a booking form? I have tried adding the * but it doesn't seem to work, people often forget to select how many people will be staying, so this would be really useful. Thanks Matt http://www.uk-yurt-holidays.co.uk

    • Hello Matt,
      the select box element by default have some selected value. And its not possible to set somehow so its do not have a value. So thats why its not require the "reuired" status.
      If you want to make attention of visitors to this field, please write some text or labels near this field (may be mark it in different color using css) so they take care about this.

        • Hello Matt,
          probably you are use W3 Total Cache plugin or some other cache plugin, which is made snaphot of that page.
          You need to add the exclusion of this page to your cache plugin settings.

          • Hi I have added the exclusion and even turned off the plugin and I still have the same problem?? Can you suggest anything else I could try??

            • I have also just noticed that my calendar is showing different things in the admin section and the frontend of the website. On the front end it shows dates free but when I try and add a booking from the wp-admin its showing the same dates as booked. This is very frustrating, please can you advice??

              • Hello Matt,
                I am made some test at your site, and there is displaying correctly, right now, the booking dates by me. At least at client side.
                Please recheck, that at admin side, you are checking the same booking resources, as you are inserted at client side here
                Also if you will think, that issue is still exist, please send screenshots with this issues (from admin panel) to this email info @ onlinebookingcalendar.com , so then I will help, if its exist.
                Thank you.

  4. Thanks for your help getting the Hotel version set up, my clients are very pleased.
    One question - can you tell me how to change the number of decimal points in the [costhint] shortcode to 0 instead of 2?

    • You need to open this file /booking/include/wpdev-premium-plus.php find this code:
      $summ_original = number_format ( $summ_original , 2 , '.' , ' ' ); $summ_additional_hint = number_format ( $summ_additional_hint , 2 , '.' , ' ' ); $summ_total = number_format ( $summ_total , 2 , '.' , ' ' );
      and replace it ot this code:
      $summ_original = number_format ( $summ_original , 0 , '.' , ' ' ); $summ_additional_hint = number_format ( $summ_additional_hint , 0 , '.' , ' ' ); $summ_total = number_format ( $summ_total , 0 , '.' , ' ' );

  5. Hello, everything working great, am using the premium version and am wondering if I can edit the bubble that displays when an user hovers over a date on the calendar that has a booking. Currently the bubble displays the time of the meeting but I would like other elements to display, ie the meeting title or name.

    • Hello,
      sorry, right now its not possible yet. May be its will be possible at some future updates.

  6. Hi, I have the professional version and I have 2 problems.
    1) I have 21 Listings so 21 Calenders. When I go to view all the calenders all at once on the booking page in wordpress, I am able to see the first 20 listings but my last entry does not show. The last entry was set up exactly the same as the others. How can I see this listing and any more I choose to add when I look at all my Calenders?
    2) For some reason when I make bookings, my pending and booked dates do not show on the public side of the website. The public can make more reservations where there has already been approved bookings. How can I fix this?

    • Hello Corbin,
      I think you are use some Cahe plugin, which is make snapshot of the page, and it's can be areson of those issues.
      Please recheck it and add exception of caching of that page to the settings of cache plugin.

      • I just checked it, and I am not Caching anything, the only other plug in thats active is:
        jQuery Collapse-O-Matic
        Collapse-O-Matic adds an `[expand]` shortcode that wraps content into a lovely, jQuery collapsible div.
        Version 1.3.8 | By Twinpictures | Visit plugin site
        Any other solutions?

  7. Hi,

    I'm interested in using the multi-user option. I'm wondering how "users" can there be? I represent a variety of retreats. Can you suggest a way that I can list separate prices per day for the individual retreat pages. I don't require they each have backend access. I can send/receive that info manually. Can I have 100 different retreats and list them seperately?

    • Hello,
      The users, it's registered WordPress users. The users can make registration at login page to have access to the word Tessa min panel. Super booking admin can activate booking admin panels for these new useres.
      Separate cost per days - if you mean different cost for different dates, so then you need to define season filters for definition of your dates, and then you can set different rates for those different dates.
      Please test a live demo, because right now I am not clearly understand the workflow, which you want to have for this.

  8. Hi, We design a lot of websited for holiday cottages and are using your standard free version at present. We are considering upgrading but have an issue at the moment.

    I have recently upgraded to the latest version of wordpress and can not not upload the plugin and can not find it in the plugin directory... HELP PLEASE!

    Thanks

    • Hello Kieren,
      The Booking Calndar have to appear soon in WordPress directory, right now we are working with this.
      Untill now you can download the Booking Calendar free version from here
      the instruction of upgrade (If you make install and not upgrade,so then please start from point #4 ) :
      1) Open the Booking > Settings page, check that "Delete booking data" was unchecked for saving the booking data. Otherwise during deactivation/uninstall of plugin all your exist booking data will be deleted.
      2) Open the Plugins menu, press the Deactivate link under the Booking Calendar. Wait for message that plugin is deactivated succesfully.
      3) Open Plugins menu, press Delete the link under the Booking Calendar and confirm delettion.
      4) Open the page Plugins > Add new page, select the Upload tab, then select the your downloaded zip file with plugn and press upload the button. Wait untill plugin is uploaded successuly.
      5) Open the Plugins menu, press the Activate link under the Booking Calendar. Wait for message that plugin is activated succesfully.
      6) Cick at settings link and make configuration and testing of booking Calendar.

  9. I am setting up a resources by time ranges but want another field to populate based on that time.
    Example: time range is 13:00 - 14:00
    Once user selects this time range I want another field or label to populate Arrive Time : 12:00 to inform user what time they need to arrive.

    Is this possible? I am using premium plus.

    • Hello Rickey,
      right now, when you are activated single days selection and use range time selection, is only possible to block previosly booked times in select box. The prepopulation of the time fields is not support yet.

  10. Hi

    Is it possible to display multiple booking calendars on one page for users to see availability across a range of rooms.

    We would like to have a page on the site where users can see a calendar for each room and instantly see availability. At the moment they need to go to an individual page for each room.

    Thanks
    Ian

    • Hello Ian,
      You can insert several booking forms or availability calendars into one page (just insert several shortcodes into one page as you are insert it into seperate pages).
      Also you can be interesting in this sollution