Support Archive (2)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Your instructions are fuzzy regarding the placement of the form on a page.

    For example, what do you mean by #3 and #4 below?

    How to insert booking form into any other place of site (not inside of post or page) ?
    1. Open for edit your theme php file, like single.php.
    2. Insert this action hook for showing Booking form
    3. where you need to set $bookingtype – type of booking property (default = 1);
    4. and you need to set $calendar_count – calendar count (default = 1);

    Thanks for your help.

    John

    • Hello,
      This instruction is for the web developer, who want to insert the booking form inside of php code at actual theme file(s).
      At the point #2 you are miss the php code, which is exist at the description at FAQ section:
      do_action('wpdev_bk_add_form', $bookingtype, $calendar_count);

      You can use this instruction for the usual insertion of booking form into the post or page https://onlinebookingcalendar.com/faq/#faq-2

  2. I have just started using this system and I am very happy with it. I have 2 issues/questions.
    1. Some of my customers are booking parties without making a deposit. Is there a way to make this manditory? I have a paypal account linked to this
    2. Do you have any suggestions for me on how I can take the info from your site once a customer books a party and enter it into my POS calendar

    • Hello Frenzy,
      1) the posibility to make deposit payment - payment of the part of final summ, which can be fixed sum or % from the original cost of reservation is exist at the Premium Plus and Hotel Edition versions. You can configure it by activating deposit payment feature at the Booking > Settings > Payment page specific checkbox, and then configure deposit payment for each of your resources at the Booking > Settings > Cost and availbaility settings page.
      2) Right now export data (resrvations) is only possible to the CSV format using other plugin - Booking Manager Professional, which is work togathr with booking clandar. You can test live demo and read more about it here
      If you mean something else by this, please explain it more deatil.

  3. hello!
    for a rentable studio i need to know how many days are being marked by the user plus the start and end date. i want to use both variables in another form.

    can you tell me where i can find those variables and what's their name, i think something like this exists, doesn't it?
    thanks!

    • Hello,
      you can use this code, to get the selected dates:
      var bk_type = 1; var sel_dates = jWPDev('#calendar_booking'+bk_type).datepick('getDate'); for( var i =0; i <sel_dates.length; i++) { }

      • hey, thanks for the fast reply.
        sorry, but im not much into code. is it possible to track those variables?
        i.e. the user clicks on a date and automatically an field is updated and shows how many dates are selected?

        thanks!

        • You can also get the access to the all selected days by getting info fro the hided textarea, where all these days are saved:
          var bk_type = 1; var my_dates = document.getElementById('date_booking' + bk_type).value

          • thanks! works fine. is there an option to get quantity values like 1, 2, 3, 4, 5 (days selected) etc?

            • You can use the Javascript for getting it,
              something like this, after the previos code:
              var my_dates_count = my_dates.split(','); my_dates_count = my_dates_count.length;

              • alright. i just thought about just counting the class datepick-current-day. it works fine.
                really really nice of you supporting your booking calendar and helping the "community". keep up the good work!
                fabian

  4. Hello,
    I've installed the Hotel Version for my client, and he's very close to be happy with it. There's only 1 last thing to resolve.

    When the client receive the booking confirmation e-mail, depending on the webmail or Outlook configuration, he can't click on the links generated by the [visitorbookingediturl] or [visitorbookingcancelurl] shortcodes.
    The URL is well displayed, but not as a link, but we'd like to have it as it :
    some free text or cliquer ici

    It would be great, because actually, he is obliged to copy /paste the URL, which is not the best way..
    Thank you in advance for your answer,
    Best Regards,

    Stéphane

    • Hello,
      you just need to use inside of the Booking > Settings > Emails page for these links the construction like this:
      <a href="[visitorbookingediturl]" > [visitorbookingediturl] </a>
      or like this
      <a href="[visitorbookingcancelurl]" > [visitorbookingcancelurl] </a>

      • Thank you so much for your answer, that's logical.. I shall have find it alone sorry.
        Thanks again.

  5. Hi,

    I have an issue when someone make a booking. I receive the mail (as an adminstrator), but the client doesnt receive anything. How come? He is supposed to receive this mail :

    "Your reservation [bookingtype] for: [dates] is processing now! Please, wait for the confirmation email. [content]You can edit this booking at this page: [visitorbookingediturl] Thank you, My Blog[siteurl]"

    Thanks

    • Hello Ariles,
      please recheck that at the Booking > Settings > Emails page,
      the email template, which is send the info to the client was activated at the top right side (checkbox is checked).
      Also please ask your client to recheck the spam folder, sometimes, these emails can be inside of that folder.

      • Cool. It works. Second question: How can I configure the booking system to send a mail for me and another person when someone make a reservation. I would like to enter 2 mails instead of one. Is it possible? Do I have to use "," or ";" between mails? Thank you

        • Hello Ariles,
          yes you can use the "," seperator for several emails usage inside of email template fields at the Booking > Settings > Email page.

  6. I have purchased and installed the premium version to track bookings for rental homes for a client. Since half of their bookings currently come via telephone the client would like to have a simple way to show the dates as booked or reserved on the site. Currently they are forced to go to Booking/Add Booking and fil out the form as if they were the client, then go to Bookings and approve the dates. This is cumbersome and in a short time the booking calendar will no longer be updated. Is there a way to go in from the Admin side and book dates fr resources by just selecting the dates and marking them as booked? This is an awesome plug in if we can solve this issue.

    Thanks!

    • Right now, for fast adding new resrvation is possible to use "Auto fill" form button at top right side of "Add new booking" admin menu page.
      But we will improve it in future updates to have it even more simpler, similar to your description.
      thank you for your note about it.

      • Let me know when you add this. It is the only thing that is preventing this from being the complete solution to my client's booking needs. For the time being I'm going to have to deactivate and find another solution until this one is updated/revised to include a simple booking solution.

        Thanks

        • Hope its will be in th closest update.
          Right now we are have long todo list, and this item inside of it.

  7. I bought version 9 Premium 2.8 as it has multiple rooms, but I want to disable the payment option, I couldn't find that in settings. How can I do that?

    • Hello Khaled,
      you can disable the payment options at the Booking > Settings > Payment page by
      unchecked "Active" status (you need to uncheck the checkbox) for each payment system.

  8. In the hotel version is possible create a minimun stay? for example 2 nights minimun stay in every days or just on saturday night?

    • Hello Luca,
      at this version is possible to set range days selection using 2 mouse clicks (for definition check in/out days) at general booking settings page.
      And then setting minimum days selection number there.
      But this selection days configuration will apply to all days of week in calendar.

      • I made this selection:
        Selection of DYNAMIC number of days by TWO mouse click:
        Days selection number: min: 3 max: 365

        but when I try to make a reservation it's possible to reserver just one night

        Maybe I wrong something but I don't understand where....

        • Hlo,
          In this mode user is require to make 2 clicks for definition check in and checkout date, so you need to write some warning message in a post about it. But for second click user can only select minimum or more number of days.
          At future updates it's will support also warning if user is click only once.

          • thank you
            the last question... it's possible to create a page or a post in which show the availability of all the room? like this http://www.casadelleerbe.it/booking/tableau.php
            sorry for my many question and for my bad english but I'd like realy use your booking engine on my next website

            Luca

            • Hello Luca,
              Sorry, the view of calendar like in your example is not supported yet.
              But you can check the live demo of Hotel Edition version, which can show the availability (capacity - number of available rooms or slots) per day in one calendar.

  9. Hi, I've just purchased the Hotel edition of your great Plugin;-) I think I'm fine with all the customization, but... is there a way to let people decide whether they make their payment with the offered services (PayPal, Sage, iPay88) or manually by transferring the money to our bank account? I've read one of your answers, that PayPal & Co can be disabled by e.g. setting the cost to 0, but I'd like to let customers decide, if they want to make an online payment or not... Is there a way?

    • ... or adding a message on the payment site, like 'Please proceed with your payment using one of these... blabla or transfer the money manually to our bank account...'

      • Yes, right you can use the html - code for insertion those symbols.

    • Hello,
      You can leave the payment integration of those systems active, but also write inside of the comment at the page, where you are inserted the booking form, that they can skip the payment form and make transfear to bank.
      In any case when user click on send button (before payment form is appear) the reservation is already saved, so user can close the page then and make offline payment using your description, or continue payment using those payment systems integrations.

      • Hi, thank you. Yes, I think I will do it like this. Are there any other payment- platforms planned to be integrated, like Saferpay e.g.?

        • Hello,
          We are have several payment systems for integations in future updates, but the most important right now, its authorize.net which have to me integrated.

  10. Sorry, it's me again... I noticed problems with German Umlauts in the confirmation emails sent. Like ü instead of ü. This seems to be any ASCII or iso code instead of utf-8 (or vice versa? I'm not an expert...). Is there a way to fix this?

    • Problem solved... sorry... just needed to use html- versions, like '& uuml;' for ü